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Support Manager Jobs in Troy, NY (NOW HIRING)

Georgia

Manager, Child Support Services

Albany, NY · On-site

Manager, Child Support Services Agency: Department of Human Services Job Requisition ID: JR0000003136 Shift: Day (United States of America) Compensation Details: $55,016.93 Stronger Families for a ...

DHD Consulting

Admin Support

Troy, NY · On-site

$34K - $45K/yr

Manage scheduling, meeting coordination, and documentation * Support reporting and vendor communications * Assist with interpretation and translation (Korean and English) * Maintain organized records ...

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Support Manager information

See Troy, NY salary details

$22.1K

$66.8K

$119K

How much do support manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for support manager in Troy, NY is $66,772.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,300.00 and $89,500.00 per year, depending on experience, location, and employer.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

How much do support managers make in the US?

Support managers in the US typically earn an average salary ranging from $50,000 to $80,000 per year, depending on experience, industry, and location. Senior support managers or those in larger organizations may earn higher salaries, often exceeding $100,000 annually. Compensation can also include bonuses and benefits related to team size and technical expertise.

What is the role of a support manager?

A support manager oversees customer support teams to ensure high-quality service, resolve issues efficiently, and improve customer satisfaction. They coordinate support operations, analyze performance metrics, and may use tools like ticketing systems to manage workflows.

What are the most commonly searched types of Support jobs in Troy, NY?

The most popular types of Support jobs in Troy, NY are:

What job categories do people searching Support Manager jobs in Troy, NY look for?

The top searched job categories for Support Manager jobs in Troy, NY are:

What cities near Troy, NY are hiring for Support Manager jobs?

Cities near Troy, NY with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Troy, NY as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $66,772 per year, or $32.1 per hour.

Technical Support Manager

Sciens Building Solutions

Latham, NY • On-site

$95K - $105K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

THE POSITION IN A NUTSHELL
Sciens Building Solutions is seeking a Technical Support Manager responsible for the efficiency, quality, and accuracy of estimating; field technician quality and execution, developing and delivering training curriculums and development of new product offerings - all in conjunction with the sales, engineering, and operations departments.
WHAT YOU'LL BE DOING (and doing well!)
  • Develop, maintain and deliver a fire alarm system, programming, and smoke control training curriculum for sales, engineering, project management, and field technicians (four levels of these programs should be developed for beginner, intermediate, advanced, and expert).
  • Identify training needs for each technician. Create and maintain training development paths and associated training records for all field technicians.
  • Create an Expert Technical Support Specialist (ETSS) group. Identify technicians with required potential and develop them to expert level.
  • Meet regularly with ETSS group to discuss and evaluate their skill levels and responsibilities.
  • Create a quantifiable evaluation system for advanced and expert technician levels.
  • Provide training and mentoring to technicians to achieve advanced and expert certification levels.
  • Ensure training room has adequate equipment to support delivery of training classes.
  • Review and sign off on all smoke control system designs during bid process to ensure they meet the Company's quality standards and code requirements.
  • Review and sign off on all smoke control system designs before submittal to the Authority Having Jurisdiction (AHJ) to ensure they meet the Company's quality standards and code requirements.
  • Maintain membership and participate in state and national fire code organizations.
  • Assist field personnel with resolving complex field technical issues.
  • Work with sales to standardize estimating; assist sales with estimating complex fire alarm systems.
  • Monitor, evaluate, and keep current fire alarm system tools and equipment to ensure we have the most efficient and up-to-date tools and equipment.
  • Interface and assist with the AHJ's and architects/engineers, as needed, to resolve conflicts in design and code.
  • Assist with identifying, recruiting, and hiring new advanced and expert level technicians.
  • Monitor and send out correspondence related to equipment, software updates, and recalls.
  • Work with local sales and national staff to develop new product offerings. Participate in analysis of such offerings, business case definition, creation of training materials, and knowledge transfer to Company personnel.
  • Provide feedback to management regarding progress against established goals and objectives.
  • Work independently, or with others as a team, to complete all tasks and related job responsibilities.
  • Responsible to ensure all employees embrace our safety culture and comply with all safety initiatives.

WHAT WE LIKE ABOUT YOU
  • Must be a Professional Fire Protection Engineer.
  • At least 10 years of experience designing complex fire systems with extensive knowledge of the California Building Code, California Building Fire Code, California Building Mechanical Code, and California Building Electrical Code, along with NFPA 72. Must have the ability to comprehend and correctly apply these codes to system designs.
  • Strong leadership, good written and verbal communication skills, along with software knowledge of AutoCAD and the entire suite of Microsoft products.
  • Possess strong training skills; must have the ability to train, develop, and evaluate others.
  • Ability to effectively communicate to a diverse group of individuals, including Company leadership, regional staff, customers, and vendors.
  • Strong, positive team builder with effective time management skills and the ability to multi-task.
  • NICET level III.
  • Ability to understand the technical aspects of the product lines and applications, as necessary, to make informed management decisions.
  • Able to travel by air and/or ground overnight, as necessary.

WHAT WE'RE BRINGING TO THE TABLE
  • Competitive salary based on qualifications.
  • Paid time off plan and holidays.
  • 401(k) matching.
  • Short term and long-term disability.
  • Medical, dental, and vision plans with options.
  • Life insurance.
  • Company cell phone, laptop, and vehicle.
  • Professional career development opportunities.
  • Tuition reimbursement.

$95k-$105k annually, final offer based on experience

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