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Support Manager Jobs in Mississippi (NOW HIRING)

Liebherr

IT Support Manager

Tupelo, MS · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role will be responsible for functional management of local IT support personnel across many sites and disciplinary management of personnel at the Tupelo Mississippi location. Responsibilities

Liebherr-Great Britain Ltd.

IT Support Manager

Tupelo, MS · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

This role will be responsible for functional management of local IT support personnel across many sites and disciplinary management of personnel at the Tupelo Mississippi location. Responsibilities

Revel Staffing

IT Support Supervisor

Jackson, MS · Remote

$85K - $115K/hr

This is a hands-on leadership role for someone who combines strong healthcare IT knowledge with team management, training, and operational support experience. The IT Support Supervisor will help ...

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All JobsSupport JobsSupport Manager JobsSupport Manager Jobs in Mississippi

Support Manager information

See Mississippi salary details

$21.3K

$64.3K

$114.6K

How much do support manager jobs pay per year?

As of Aug 16, 2026, the average yearly pay for support manager in Mississippi is $64,305.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,800.00 and $86,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a support manager, and why are they important?

To thrive as a Support Manager, you need strong leadership abilities, deep knowledge of customer service best practices, and relevant experience in support environments, often backed by a bachelor's degree. Familiarity with customer relationship management (CRM) software, ticketing systems, and analytics tools is typically required. Excellent communication, conflict resolution, and team-building skills help set outstanding Support Managers apart. These competencies enable effective team management, high customer satisfaction, and efficient support operations.

What are some typical challenges a support manager faces when leading a customer service team, and how can they be addressed?

Support Managers often encounter challenges such as balancing team workload, maintaining high customer satisfaction, and handling escalated issues. Managing a diverse team with varying skill levels requires strong communication and coaching skills. Proactively setting clear expectations, implementing effective training programs, and leveraging data-driven performance metrics can help address these challenges. Regular feedback sessions and fostering a collaborative environment also contribute to team success and improved service quality.

What is the difference between Support Manager vs Customer Service Supervisor?

AspectSupport ManagerCustomer Service Supervisor
ResponsibilitiesOversees support teams, manages escalations, develops support strategiesSupervises customer service representatives, handles daily customer interactions
Required SkillsLeadership, technical knowledge, problem-solvingCommunication, conflict resolution, customer focus
Work EnvironmentSupport centers, technical environmentsCall centers, retail, service industries
Common CertificationsITIL, customer service management certificationsCustomer service certifications, leadership training

The Support Manager typically oversees support teams and handles escalations, requiring technical and leadership skills. In contrast, the Customer Service Supervisor focuses on daily customer interactions and team supervision. Both roles are vital in customer support but differ in scope and responsibilities.

What does a support manager do?

A Support Manager oversees a team responsible for assisting customers or end-users with their issues, inquiries, and technical problems. They ensure high-quality customer service, manage workflows, and implement policies to improve support processes. Support Managers also train and mentor support staff, monitor performance metrics, and handle escalated cases. Their role is essential for maintaining customer satisfaction and supporting the overall goals of the organization.

What are the most commonly searched types of Support jobs in Mississippi?

The most popular types of Support jobs in Mississippi are:

What cities in Mississippi are hiring for Support Manager jobs?

Cities in Mississippi with the most Support Manager job openings:

Support Manager jobs near you
Infographic showing various Support Manager job openings in Mississippi as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, 1% Temporary, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $64,305 per year, or $30.9 per hour.

DESKTOP SUPPORT MANAGER

South Central Regional Medical Center

Laurel, MS • On-site

Full-time

Posted 25 days ago

South Central Regional Medical Center rating

5.3

Company rating: 5.3 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

960th of 1,059 rated hospitals

Job description

Job Title:

Desktop Support Manager

Department:

IT

Job Summary

The Desktop Support Manager is responsible for overseeing and enhancing the end-user computing environment for South Central Regional Medical Center and affiliated partner facilities. This role provides leadership for desktop support operations, employee management, service delivery, inventory control, project management, policy development, and technical support initiatives. The Desktop Support Manager ensures help desk activities align with SCRMC standards, governance requirements, regulatory compliance expectations, and industry best practices while promoting continuous improvement, operational efficiency, and exceptional customer service.

Essential Duties & Responsibilities

  • Manage the daily operations of the desktop support and help desk teams across the main campus, offsite locations, and partner facilities.
  • Provide leadership in employee management, hiring, onboarding, performance evaluations, coaching, and corrective action processes.
  • Oversee daily support activities and ensuretimelyresolution of end-user technical issues.
  • Delegate and coordinate troubleshooting efforts related to web applications, email systems, Microsoft Office products, and other end-user technologies.
  • Escalate unresolved issues toappropriate Tier2 and Tier 3 support teams.
  • Coordinate with third-party vendors and hosted service providers to resolve technical issues affecting organizational operations.
  • Deliver exceptional customer service and ensure effective communicationregardingincidents, requests, and service updates.
  • Maintain compliance with SCRMC IT standards, HIPAA requirements, security policies, and industry best practices.
  • Identify, evaluate, and implement automation opportunities that improve service delivery and operational efficiency.
  • Develop, review, andmaintainstandard operating procedures (SOPs), policies, and support documentation.
  • Analyze service desk metrics and prepare reports for IT leadership.
  • Develop training initiatives, manage schedules, inventory, projects, timesheets, and on-call rotations.
  • Mentor supervisors, team leads, and technical staff.
  • Performadditionalduties asassigned by management.

Required Qualifications

  • Minimum of ten (10) years of proven IT experience.
  • Proven management experience within a healthcare environment.
  • Practical knowledge of systems administration and networking concepts.
  • Experience leading technical support teams and service desk operations.
  • Strong understanding of desktop support technologies and end-user computing environments.
  • Ability to effectively communicate both verbally and in writing.
  • Ability to provide instruction, guidance, and education to peers and end users.
  • Professional certifications preferred but notrequired.

Preferred Qualifications

  • EPIC experience.
  • Cerner experience.
  • JitBitexperience.
  • Horizon experience.
  • 10ZiG experience.
  • ManageEngine experience (MDM, Service Desk, Endpoint Management).
  • Project management experience in a fast-paced healthcare environment.
  • Experience implementing inventory lifecycle management and asset tracking programs.

Skills and Competencies

  • Employee management and leadership skills.
  • Experience with ticketing systems.
  • Inventory managementexpertise.
  • Desktopsupporttroubleshooting skills.
  • EHR experience.
  • Change management knowledge.
  • VoIP troubleshooting skills.
  • Printer troubleshooting skills.
  • Basic network troubleshooting skills.
  • Microsoft Active Directory experience.
  • Group Policy administration and troubleshooting.
  • VDI and thin-client experience.
  • Wireless networking support experience.
  • Image creation and deployment.
  • Conflict resolution skills.
  • Mobile device support experience.

Working Conditions

  • Primarily office-based with regular use of computers and technical equipment.
  • Frequent interaction with employees, leadership, vendors, and partner organizations.
  • May require travel between SCRMC facilities and affiliated locations.
  • Participation in an on-call rotation isrequired.
  • Occasional evening and weekend work may be necessary.

All candidates must be able to perform the essential functions of this position. The American with Disabilities Act (ADA) requires that reasonable accommodations be made for qualified individuals to help perform the essential functions of the position.

South Central Regional Medical Center is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender, national origin, age, disability, or genetic information.

What South Central Regional Medical Center employees say

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