Retail Technology Application Support Engineer Location: Seattle, WA Duration: 10 Months We are seeking a talented and motivated Consumer Retail Technology Application Support Engineer to join our ...
Retail Technology Application Support Engineer Location: Seattle, WA Duration: 10 Months We are seeking a talented and motivated Consumer Retail Technology Application Support Engineer to join our ...
We are seeking an experienced Customer Support Engineer to join our Microsoft operations team supporting critical government cloud environments. This role combines advanced technical troubleshooting ...
We are seeking an experienced Customer Support Engineer to join our Microsoft operations team supporting critical government cloud environments. This role combines advanced technical troubleshooting ...
... support and engineering. You'll be working on the cutting edge of the next generation of sales and marketing technology, wearing lots of hats, and helping us transform our customer experience. If you ...
... support and engineering. You'll be working on the cutting edge of the next generation of sales and marketing technology, wearing lots of hats, and helping us transform our customer experience. If you ...
Key job responsibilities We are seeking a Support Engineer to join our SATCOM Technical Support team. The ideal candidate will combine strong troubleshooting expertise with the ability to resolve ...
Key job responsibilities We are seeking a Support Engineer to join our SATCOM Technical Support team. The ideal candidate will combine strong troubleshooting expertise with the ability to resolve ...
Key job responsibilities We are seeking a Support Engineer to join our SATCOM Technical Support team. The ideal candidate will combine strong troubleshooting expertise with the ability to resolve ...
Key job responsibilities We are seeking a Support Engineer to join our SATCOM Technical Support team. The ideal candidate will combine strong troubleshooting expertise with the ability to resolve ...
The Cloud Support Engineer will serve as a part of the incident management team in a 24x7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a ...
The Cloud Support Engineer will serve as a part of the incident management team in a 24x7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a ...
As a Technical Support Engineer, you will work directly with customers to resolve critical issues, guide adoption of Salesforce technology, and help organizations achieve measurable business value ...
As a Technical Support Engineer, you will work directly with customers to resolve critical issues, guide adoption of Salesforce technology, and help organizations achieve measurable business value ...
As a Technical Support Engineer, you will work directly with customers to resolve critical issues, guide adoption of Salesforce technology, and help organizations achieve measurable business value ...
As a Technical Support Engineer, you will work directly with customers to resolve critical issues, guide adoption of Salesforce technology, and help organizations achieve measurable business value ...
Cloud Support Engineer
$62.25 - $83.25/hr
Company Description Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of ...
Cloud Support Engineer
$62.25 - $83.25/hr
Company Description Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of ...
As a Technical Support Engineer, you will work directly with customers to resolve critical issues, guide adoption of Salesforce technology, and help organizations achieve measurable business value ...
As a Technical Support Engineer, you will work directly with customers to resolve critical issues, guide adoption of Salesforce technology, and help organizations achieve measurable business value ...
As a Technical Support Engineer, you will work directly with customers to resolve critical issues, guide adoption of Salesforce technology, and help organizations achieve measurable business value ...
As a Technical Support Engineer, you will work directly with customers to resolve critical issues, guide adoption of Salesforce technology, and help organizations achieve measurable business value ...
Cloud Support Engineer
$62.25 - $83.25/hr
Company Description Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of ...
Cloud Support Engineer
$62.25 - $83.25/hr
Company Description Sonsoft , Inc. is a USA based corporation duly organized under the laws of the Commonwealth of Georgia. Sonsoft Inc. is growing at a steady pace specializing in the fields of ...
The Cloud Support Engineer will serve as a part of the incident management team in a 24x7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a ...
The Cloud Support Engineer will serve as a part of the incident management team in a 24x7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a ...
As a Technical Support Engineer - III (Cloud) at CoreWeave, you'll be on the front lines of a technological revolution, empowering our customers to harness the full potential of our advanced ...
Quick apply
As a Technical Support Engineer - III (Cloud) at CoreWeave, you'll be on the front lines of a technological revolution, empowering our customers to harness the full potential of our advanced ...
Well Versed in Support process methodologies and escalation hierarchies Analyse live-site issues quickly and possess a thorough understanding of client/server architectures and high-availability ...
Well Versed in Support process methodologies and escalation hierarchies Analyse live-site issues quickly and possess a thorough understanding of client/server architectures and high-availability ...
Support Specialist
Redmond, WA · On-site
The Support Engineers's responsibility will be to support physical network connections, image computers, and interface with vendors. This role will also require knowledge of cabling network racks and ...
Quick apply
Support Specialist
Redmond, WA · On-site
The Support Engineers's responsibility will be to support physical network connections, image computers, and interface with vendors. This role will also require knowledge of cabling network racks and ...
Key job responsibilities We are seeking a Support Engineer to join our SATCOM Technical Support team. The ideal candidate will combine strong troubleshooting expertise with the ability to resolve ...
Key job responsibilities We are seeking a Support Engineer to join our SATCOM Technical Support team. The ideal candidate will combine strong troubleshooting expertise with the ability to resolve ...
Key job responsibilities As a Support Engineer on the design-technology team, you'll keep the team's prototype device fleet ready to demo and build the tooling that keeps it that way. On any given ...
Key job responsibilities As a Support Engineer on the design-technology team, you'll keep the team's prototype device fleet ready to demo and build the tooling that keeps it that way. On any given ...
Key job responsibilities As a Support Engineer on the design-technology team, you'll keep the team's prototype device fleet ready to demo and build the tooling that keeps it that way. On any given ...
Key job responsibilities As a Support Engineer on the design-technology team, you'll keep the team's prototype device fleet ready to demo and build the tooling that keeps it that way. On any given ...
Executive Support Engineers work with Amazon Senior Leadership teams to support their IT services. Our customers require timely, accurate, and professional support to minimize downtime and disruption.
Executive Support Engineers work with Amazon Senior Leadership teams to support their IT services. Our customers require timely, accurate, and professional support to minimize downtime and disruption.
Support Engineer information
See Renton, WA salary details
$18.66 - $23.92
4% of jobs
$23.92 - $29.18
9% of jobs
$33.53 is the 25th percentile. Wages below this are outliers.
$29.18 - $34.44
14% of jobs
$34.44 - $39.70
15% of jobs
The median wage is $42.16 / hr.
$39.70 - $44.96
17% of jobs
$44.96 - $50.22
16% of jobs
$50.36 is the 75th percentile. Wages above this are outliers.
$50.22 - $55.48
9% of jobs
$55.48 - $60.74
7% of jobs
$60.74 - $66
4% of jobs
$66 - $71.26
3% of jobs
$71.26 - $76.52
1% of jobs
$18
$44
$76
How much do support engineer jobs pay per hour?
As of Jul 14, 2026, the average hourly pay for support engineer in Renton, WA is $44.85, according to ZipRecruiter salary data. Most workers in this role earn between $33.27 and $52.45 per hour, depending on experience, location, and employer.
What are the key skills and qualifications needed to thrive as a Support Engineer, and why are they important?
To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.
What are Support Engineers?
Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.
What is the difference between Support Engineer vs Technical Support Specialist?
| Aspect | Support Engineer | Technical Support Specialist |
|---|---|---|
| Required Credentials | Typically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are common | Often similar credentials; certifications like CompTIA or vendor-specific ones are common |
| Work Environment | Involves troubleshooting complex technical issues, often in a technical or engineering team | Provides frontline support, often via phone, email, or chat, handling common user issues |
| Employer & Industry Usage | Used in IT, tech companies, and software firms for technical problem resolution | Common in customer service centers, IT support, and tech companies for user assistance |
Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.
How does a Support Engineer typically collaborate with other departments to resolve complex customer issues?
Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.
More about Support Engineer jobs
What job categories do people searching Support Engineer jobs in Renton, WA look for? The top searched job categories for Support Engineer jobs in Renton, WA are:
What cities near Renton, WA are hiring for Support Engineer jobs? Cities near Renton, WA with the most Support Engineer job openings:
Full-time
Posted 6 days ago
Job description
Job Description: Retail Technology Application Support Engineer
Location: Seattle, WA
Duration: 10 Months
We are seeking a talented and motivated Consumer Retail Technology Application Support Engineer to join our TechOPS team. This role is ideal for someone with 1-3 years of IT support experience, particularly in the food and beverage management software domain. The successful candidate will play a crucial role in supporting and maintaining our retail technology applications, ensuring smooth operations for our clients in the restaurant industry.
Application Support and TechOPS:
* Provide L3 support for TechOPS.
* Offer technical support for business-critical software applications, diagnosing and resolving user issues in a timely manner.
* Monitor application performance, resolve technical issues, and perform root cause analysis for recurring problems.
* Serve as the primary point of contact for application-related inquiries, working with users to address their needs.
* Troubleshoot software and hardware issues related to retail platforms, including POS, Kitchen Display Systems (KDS), and back-office systems.
Release & Deployment:
* Participate in the testing of new or updated applications, ensuring they meet functional requirements and quality standards.
* Assist with the release, deployment, and rollout of new software versions or updates to users, including SPC and payment systems.
* Ensure smooth transition and minimal disruption during application changes, including user training and documentation.
* Perform enhancements as per requirements and deploy them effectively.
* Support staging and installation processes for retail technology solutions.
Reporting & Management:
* Collect and analyze data from applications to generate reports and provide insights to stakeholders.
* Monitor application usage and performance metrics to identify trends and potential issues.
* Provide recommendations for improving workflows or streamlining processes through better application use.
* Work with project managers and customers to ensure applications meet evolving business requirements.
* Update AOD and Knowledge documents as needed.
Technical Skills:
* Install, configure, support, and administer food and beverage management software products, with a focus on Oracle Simphony, RES 3700, and 9700.
* Provide technical support for Point of Sale (POS) and Mobile POS automation and integration.
* Manage and resolve networking issues related to DHCP and DNS in retail environments.
* Support POS printers and cloud platforms.
* Utilize automated support management and tracking tools to manage customer requests and issues efficiently.
Education:
* Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
Experience:
* 1-3 years of IT support experience, preferably in food and beverage management software products.
Technical Skills:
* Hands-on experience with Oracle Simphony, RES 3700, or 9700.
* Proficiency in POS and Mobile POS automation and integration.
* Basic understanding of Oracle/SQL databases.
* Knowledge of Windows 11, Marimba, PowerShell, and Python.
* Familiarity with Microsoft Azure cloud platform.
* Working knowledge of networks, PCs, and ability to resolve installation issues.
* Experience with payment processing systems and technologies.
* Familiarity with various operating systems (Windows Server 2007, 2010, 2011, Oracle, and VMware).
* Experience using automated support management and tracking tools in a support center environment.
Soft Skills:
* Excellent problem-solving and troubleshooting skills.
* Strong communication skills, with the ability to explain complex technical concepts to non-technical users.
* Customer-oriented, with the ability to work both independently and as part of a team.
* Analytical thinking and attention to detail.
* Ability to work effectively in a fast-paced, team-oriented environment.
* Willingness to learn and adapt to new technologies and processes.
Previous experience supporting restaurant software products, particularly the Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, R&A).
JavaScript and SQL experience.
Knowledge of endpoint management tools such as SCCM/Retail.
Experience with IT service management frameworks (e.g., ITIL).
Knowledge of application performance monitoring tools.
Experience with cloud platforms such as AWS, Azure, or Google Cloud.
Familiarity with databases (SQL, Oracle, etc.) and querying for data analysis.
Location: Seattle, WA
Duration: 10 Months
We are seeking a talented and motivated Consumer Retail Technology Application Support Engineer to join our TechOPS team. This role is ideal for someone with 1-3 years of IT support experience, particularly in the food and beverage management software domain. The successful candidate will play a crucial role in supporting and maintaining our retail technology applications, ensuring smooth operations for our clients in the restaurant industry.
Application Support and TechOPS:
* Provide L3 support for TechOPS.
* Offer technical support for business-critical software applications, diagnosing and resolving user issues in a timely manner.
* Monitor application performance, resolve technical issues, and perform root cause analysis for recurring problems.
* Serve as the primary point of contact for application-related inquiries, working with users to address their needs.
* Troubleshoot software and hardware issues related to retail platforms, including POS, Kitchen Display Systems (KDS), and back-office systems.
Release & Deployment:
* Participate in the testing of new or updated applications, ensuring they meet functional requirements and quality standards.
* Assist with the release, deployment, and rollout of new software versions or updates to users, including SPC and payment systems.
* Ensure smooth transition and minimal disruption during application changes, including user training and documentation.
* Perform enhancements as per requirements and deploy them effectively.
* Support staging and installation processes for retail technology solutions.
Reporting & Management:
* Collect and analyze data from applications to generate reports and provide insights to stakeholders.
* Monitor application usage and performance metrics to identify trends and potential issues.
* Provide recommendations for improving workflows or streamlining processes through better application use.
* Work with project managers and customers to ensure applications meet evolving business requirements.
* Update AOD and Knowledge documents as needed.
Technical Skills:
* Install, configure, support, and administer food and beverage management software products, with a focus on Oracle Simphony, RES 3700, and 9700.
* Provide technical support for Point of Sale (POS) and Mobile POS automation and integration.
* Manage and resolve networking issues related to DHCP and DNS in retail environments.
* Support POS printers and cloud platforms.
* Utilize automated support management and tracking tools to manage customer requests and issues efficiently.
Education:
* Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
Experience:
* 1-3 years of IT support experience, preferably in food and beverage management software products.
Technical Skills:
* Hands-on experience with Oracle Simphony, RES 3700, or 9700.
* Proficiency in POS and Mobile POS automation and integration.
* Basic understanding of Oracle/SQL databases.
* Knowledge of Windows 11, Marimba, PowerShell, and Python.
* Familiarity with Microsoft Azure cloud platform.
* Working knowledge of networks, PCs, and ability to resolve installation issues.
* Experience with payment processing systems and technologies.
* Familiarity with various operating systems (Windows Server 2007, 2010, 2011, Oracle, and VMware).
* Experience using automated support management and tracking tools in a support center environment.
Soft Skills:
* Excellent problem-solving and troubleshooting skills.
* Strong communication skills, with the ability to explain complex technical concepts to non-technical users.
* Customer-oriented, with the ability to work both independently and as part of a team.
* Analytical thinking and attention to detail.
* Ability to work effectively in a fast-paced, team-oriented environment.
* Willingness to learn and adapt to new technologies and processes.
Previous experience supporting restaurant software products, particularly the Oracle MICROS product suite (Simphony, RES 3700, 9700, Materials Control, R&A).
JavaScript and SQL experience.
Knowledge of endpoint management tools such as SCCM/Retail.
Experience with IT service management frameworks (e.g., ITIL).
Knowledge of application performance monitoring tools.
Experience with cloud platforms such as AWS, Azure, or Google Cloud.
Familiarity with databases (SQL, Oracle, etc.) and querying for data analysis.
About Glow Networks
Sourced by ZipRecruiter
Industry
Telecommunications
Company size
51 - 200 Employees
Headquarters location
Dallas, TX, US
Year founded
2000