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Support Engineer Jobs in Renton, WA (NOW HIRING)

Thrive

Client Support Engineer

Seattle, WA · On-site

The Client Site Services Engineer will serve their primary client by going on-site to their locations, serving as deskside support and on-site support to all client issues, responding to service ...

VAST Data

Customer Support Engineer

Seattle, WA · On-site +1

Description VAST Data is looking for a Customer Support Engineer to join our growing team! This is a great opportunity to be part of one of the fastest-growing infrastructure companies in history, an ...

E*Pro, Inc.

Datacenter Support Engineer

Redmond, WA · On-site

Datacenter Support Engineer Location : Redmond, WA Job Type : Contract Description: Data Center Support Experience Knowledge of Networking Devices and Concept Experience on Windows Server Admin, AD ...

Amazon

Support Engineer, Amazon Leo

Bellevue, WA · On-site

We are seeking a Support Engineer to join the Amazon Leo Productivity Services team. In this role, you will provide operational support, administration, and continuous improvement of enterprise ...

Amazon

Support Engineer, Amazon Leo

Bellevue, WA

We are seeking a Support Engineer to join the Amazon Leo Productivity Services team. In this role, you will provide operational support, administration, and continuous improvement of enterprise ...

Amazon

Support Engineer, Amazon Leo

Bellevue, WA

We are seeking a Support Engineer to join the Amazon Leo Productivity Services team. In this role, you will provide operational support, administration, and continuous improvement of enterprise ...

krg technology inc

Network Support Engineer

Redmond, WA · On-site

Network Support Location: Redmond, WA Duration: Fulltime Network Support JD: Summary View Time of operation: This track will be in 24X7 shift model. Hence should be flexible to cover during holidays ...

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Support Engineer information

See Renton, WA salary details

$18

$44

$76

How much do support engineer jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for support engineer in Renton, WA is $44.85, according to ZipRecruiter salary data. Most workers in this role earn between $33.27 and $52.45 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Engineer, and why are they important?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

What are Support Engineers?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How does a Support Engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.
More about Support Engineer jobs
What job categories do people searching Support Engineer jobs in Renton, WA look for? The top searched job categories for Support Engineer jobs in Renton, WA are:
What cities near Renton, WA are hiring for Support Engineer jobs? Cities near Renton, WA with the most Support Engineer job openings:
Support Engineer jobs near you
Client Support Engineer

Client Support Engineer

Thrive

Seattle, WA • On-site

Full-time

Re-posted 11 days ago

Job description

Location: Seattle, WA (onsite 5x/week)
About Us
Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!
Position Overview
Provide technical hardware, software, and connectivity problem resolution to all client computers and users by diagnosing and walking users through step-by-step solutions; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist engineers and technicians; troubleshoot printer problems; work with next level support to resolve complex issues; conduct hardware and software maintenance and reporting as needed; and perform related work as required. All work to be performed in client office.
The Client Site Services Engineer will serve their primary client by going on-site to their locations, serving as deskside support and on-site support to all client issues, responding to service tickets of the client’s requests or problems; resolves all first level end-user problems; escalates all Tier 2 problems to the next level of support for guidance and direction; contacts third-party vendors for warranty service repair and dispatch.
Primary Responsibilities
  • Primary responsibilities are descriptive and not restrictive in nature
  • Identifies, diagnoses, and resolves first level problems for end-users of the workstations, laptops, terminal services and Citrix sessions, end-user software and hardware, network and VPN connectivity, the Internet, server services, server drive space, validation of server error messages for escalation, and new computer technology in a call center environment; communicates solutions to end-users effectively
  • Provides one-on-one end-user problem resolution for client (PC) software and connectivity.
  • Ensure that all client issues and resolutions are properly documented in the defined ticketing system of either Thrive or the client as required
  • Sets up and assists in the configuration of end-user PC desktop hardware, software and peripherals, both onsite and remotely
  • Diagnoses and resolves end-user network or local printer problems, PC hardware problems and basic server, e-mail, Internet, VPN, and local-area network access problems
  • Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements
  • Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third party vendor maintenance agreements as needed
  • Acts as remote hands for engineering staff onsite as needed
  • Assists Network Technicians in creating materials for end-user frequently asked questions (FAQs) and procedural knowledgebase articles.
  • Provides assistance to Tier 2-3 staff with problem research and documentation

Qualifications
  • 3+ years providing end-user support for current PC desktop and application software
  • 3+ years installing, upgrading, troubleshooting, and repairing personal computers in a corporate networked environment
  • 3+ years providing end-user support for current suite of Microsoft applications and management software
  • 2+ years providing support for an enterprise level userbase in either the legal or financial services industries
  • CompTIA A+ Certification or equivalent experience
  • CompTIA Net+ Certification or equivalent experience
Base Salary Range: $65K -$85K (bonus eligible)
Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws.
Thrive is committed to providing fair and equitable compensation practices for all employees and strive to provide competitive salaries that reflect the value and skills each team member brings to our organization. Salaries are determined according to the job's scope, market data, location, and the candidate’s qualifications, including experience and relevant education.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other legally protected status.

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