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Support Engineer Jobs in Raleigh, NC (NOW HIRING)

NCSU

Linux Desktop Support

Raleigh, NC

... Support Anticipated Hiring Range $70,949 - $75,000 Work Schedule 8am - 5pm or 9am - 6pm, Monday ... Engineering. Central to the mission is a high quality research and educational program that ...

NCSU

Linux Desktop Support

Raleigh, NC

... Support Anticipated Hiring Range $70,949 - $75,000 Work Schedule 8am - 5pm or 9am - 6pm, Monday ... Engineering. Central to the mission is a high quality research and educational program that ...

LanceSoft Inc

Software Test Engineer

Raleigh, NC

As a Test Automation Support Engineer, you will be responsible for assisting in the development and maintenance of the backend and frontend tools needed to enable automation for build, test and ...

KEYENCE

Field Application Engineer

Raleigh, NC · On-site +1

$54K - $81K/yr

The title for this role may be called Application Engineer, Vision Consulting Engineer, or Integration Support Engineer depending on the product line you may be hired for. * Solve complex customer ...

Fortinet

Sales Engineer SLED

Raleigh, NC · On-site

As an SLED Sales Engineer, you will: * Pre-sales: Assist in qualifying sales leads from a technical ... Travel throughout the territory to support the needs of the business. Who We Are Looking for: An ...

Fortinet, Inc.

Sales Engineer SLED

Raleigh, NC · On-site

As an SLED Sales Engineer, you will: * Pre-sales: Assist in qualifying sales leads from a technical ... Travel throughout the territory to support the needs of the business. Who We Are Looking for: An ...

General Atomics

Engineer V

Durham, NC · On-site

$96K - $172K/yr

We currently have an exciting opportunity for a MQ-9A support engineer at MCAS Cherry Point in North Carolina. DUTIES AND RESPONSIBILITIES: * Responsible for providing on-site expertise in ...

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Support Engineer information

See Raleigh, NC salary details

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$38

$66

How much do support engineer jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for support engineer in Raleigh, NC is $38.76, according to ZipRecruiter salary data. Most workers in this role earn between $28.75 and $45.34 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Engineer, and why are they important?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

What engineers make $500,000?

Senior support engineers with extensive experience, specialized skills, and certifications in areas like cloud computing, networking, or cybersecurity can reach salaries of $500,000 or more, especially in high-cost regions or large organizations. Achieving this level often requires leadership roles, performance bonuses, stock options, or profit sharing.

What are Support Engineers?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How does a Support Engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What does a support engineer do?

A support engineer provides technical assistance to customers or internal teams by diagnosing and resolving hardware, software, or network issues. They often use troubleshooting tools, communicate solutions clearly, and may document cases for future reference, typically working in environments that require strong problem-solving skills and technical knowledge.

How much do support engineers make in the US?

Support engineers in the US typically earn an average salary ranging from $60,000 to $90,000 per year, depending on experience, location, and industry. Entry-level positions may start around $50,000, while experienced support engineers with specialized skills can earn over $100,000 annually.

How much does a support engineer make?

Support engineers in Texas typically earn an average salary ranging from $55,000 to $75,000 annually, depending on experience, certifications, and the industry. Entry-level positions may start lower, while experienced support engineers with specialized skills can earn higher wages and additional benefits.
More about Support Engineer jobs
What are the most commonly searched types of Support Engineer jobs in Raleigh, NC? The most popular types of Support Engineer jobs in Raleigh, NC are:
What are popular job titles related to Support Engineer jobs in Raleigh, NC? For Support Engineer jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Support Engineer jobs in Raleigh, NC look for? The top searched job categories for Support Engineer jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Support Engineer jobs? Cities near Raleigh, NC with the most Support Engineer job openings:
Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Raleigh, NC as of June 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $80,615 per year, or $38.8 per hour.
Federal Technical Solutions Engineer

Federal Technical Solutions Engineer

Arista Networks

Cary, NC • On-site

Full-time

Posted 2 days ago

Key responsibilities

  • Provide advanced technical support for federal customers via phone, email, and secure communication channels.

  • Troubleshoot and resolve complex hardware, software, and network configuration issues in data center, campus, and routing deployments.

  • Collaborate with cross-functional teams to ensure timely resolution of escalated issues.

Job description

Company Description
Arista Networks is an industry leader in data-driven, client-to-cloud networking for large data center, campus and routing environments. What sets us apart is our relentless pursuit of innovation. We leverage the latest advancements in cloud computing, artificial intelligence, and software-defined networking to provide our clients with a competitive edge in an increasingly interconnected world. Our solutions are designed to not only meet the current demands of the digital landscape but to also anticipate and adapt to future challenges.
At Arista we value the diversity of thought and perspectives that each employee brings to the table. We believe that fostering an inclusive environment, where individuals from various backgrounds and experiences feel welcome, is essential for driving creativity and innovation.
Our commitment to excellence has earned us several prestigious awards, such as Best Engineering Team, Best Company for Diversity, Compensation, and Work-Life Balance. At Arista, we take pride in our track record of success and strive to maintain the highest standards of quality and performance in everything we do.
Job Description
Within our Federal division, Arista supports critical missions across defense, intelligence, and civilian agencies. We are committed to helping federal customers modernize and secure their networks while ensuring compliance with government standards and cybersecurity frameworks.
Who You'll Work With
Are you a top-tier Technical Support Engineer with a passion for working on mission-critical networks? At Arista, our Federal Technical Solutions Engineers are at the forefront of supporting U.S. government customers who depend on Arista products for secure and resilient networking.
As a Federal TSE, you'll be part of a specialized support organization that partners closely with federal agencies, system integrators, and defense contractors. You'll provide deep technical expertise, ensuring our solutions deliver uncompromising performance, reliability, and compliance.
You'll work closely with product management, software/hardware engineering, and customer engineering teams to diagnose complex technical challenges. The team culture emphasizes collaboration, continuous learning, and a shared commitment to customer success.
What You'll Do
The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required.
Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development-both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.
Key Responsibilities:
  • Provide advanced technical support for federal customers via phone, email, and secure communication channels.
  • Troubleshoot and resolve complex hardware, software, and network configuration issues in data center, campus, and routing deployments.
  • Collaborate with cross-functional teams to ensure timely resolution of escalated issues.
  • Support product installation, operation, and optimization in compliance with federal security and operational standards.
  • Document customer interactions, recurring issues, and provide feedback to engineering for continuous product improvement.
  • Assist in developing knowledge base content and best practices tailored to the federal networking community.

Qualifications
  • Working knowledge of networking industry standards, products, and protocols.
  • Bachelor's or Master's degree in Computer Science, Electrical Engineering, Information Technology, or related field.
  • 2-5 years of hands-on experience in designing, deploying, configuring, and supporting network environments.
  • Strong understanding of networking protocols and technologies : AAA/TACACS, ACL, ARP, BGP, DHCP, Ethernet, ICMP, IGMP, IPv4/IPv6, LACP, LLDP, MPLS, NAT, OSPF, PIM, QoS, RIP, SNMP, STP/RSTP/MST, VLAN, VRF, and other related technologies.
  • Experience using troubleshooting tools such as tcpdump, Wireshark, and IXIA.
  • Strong Linux command-line and scripting familiarity (Python, shell, etc.).
  • Excellent verbal and written communication skills, especially for high-security or compliance-driven environments.
  • The customer base requires US Citizenship, background checks, potential clearance processes, etc. Active security clearances are preferred (TS/SCI), but not mandatory.
  • Experience supporting U.S. federal customers or integrators (DoD, IC, or Civilian) is preferred.
  • Familiarity with FIPS, DISA STIGs, and other government compliance standards.
  • Industry certifications (CCNP, JNCIP, Arista ACE, or similar) are a plus.

Additional Information
Arista Networks is an equal opportunity employer. Arista makes all hiring and employment-related decisions in a non-discriminatory manner without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or any other factor determined to be unlawful under applicable federal, state, or law law. All your information will be kept confidential according to EEO guidelines.

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