Support Engineer Jobs in Raleigh, NC (NOW HIRING)

Job Title Finance Production Support Engineer

Corporate Title Analyst

Location Cary, NC

Who we are

In short - an essential part of Deutsche Bank's technology solution, developing applications for key business areas.

Our Technologists drive Cloud, Cyber and business technology strategy while transforming it within a robust, hands-on engineering culture. Learning is a key element of our people strategy, and we have a variety of options for you to develop professionally. Our approach to the future of work champions flexibility and is rooted in the understanding that there have been dramatic shifts in the ways we work.

Having first established a presence in the Americas in the 19th century, Deutsche Bank opened its US technology center in Cary, North Carolina in 2009. Learn more about us here.

Overview

As an Analyst within the Risk Close technology team, you will support critical platforms used during daily and periodic risk close processes. You will work with technology, risk, and finance partners to ensure systems operate reliably and data is processed accurately during close cycles. This role focuses on production support, monitoring, incident resolution, and operational stability in a controlled environment.

What We Offer You

• A diverse and inclusive environment that embraces change, innovation, and collaboration

• A hybrid working model, allowing for in-office / work from home flexibility, generous vacation, personal and volunteer days

• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement

• Competitive compensation packages including health and wellbeing benefits, retirement savings plans, parental leave, and family building benefits

• Educational resources, matching gift and volunteer programs

What You'll Do

• Support the production platform, carrying out monitoring and remediation of issues and specific maintenance tasks as per the run book procedures

• As a Site Reliability Engineer, you are expected to carry out deep technical analysis of the production to identify performance, stability, and resilience enhancements

• Prioritize and diagnose incidents according to agreed procedures, investigate causes of incidents, seek resolution, and facilitate recovery

• Drive automation initiatives to reduce manual effort and continuously improve the production support environment

• Serve as DevOps Lead, work closely with the Change team in driving and embedding the production readiness controls (as part of the Software Delivery Lifecycle)
  

Skills You'll Need

• Bachelor's degree in computer science or equivalent experience, with strong troubleshooting, and collaboration in a mixed team

• Strong hands-on experience Structured Query Language (SQL), Oracle PL SQL, Unix/Linux, Shell script and debugging across infrastructure components and cloud technologies (Global Control Programme (GCP) preferred)

• Experience with scripting languages such as Python, Ansible for automation of various manual tasks

• Hands on background in Site Reliability Engineering, including building SLI/SLOs, and working with monitoring and scheduling tools such as Geneos, Splunk, Grafana, and Control M, as well as ticketing tool like service now

• Ability to leverage or understand the potential of AI and Large Language Models in production environment is a plus

Skills That Will Help You Excel

• Understanding of Site Reliability Engineering principles and Automation first mindset with a focus on reliability and service improvement

• Experience in controlled production environments with strong knowledge of ITIL practices, global service operations, and financial technology domain or client facing support functions

• Excellent communication skills, both written and spoken

• Ability to work in a fast-paced environment with competing and alternating priorities (with a constant focus on delivery)

• Strong analytical, troubleshooting, and problem-solving skills

Expectations

It is the Bank's expectation that employees hired into this role will work in the office in accordance with the Bank's hybrid working model.

Deutsche Bank provides reasonable accommodation to candidates and employees with a substantiated need based on disability and/or religion.

The salary range for this position in New York City is $70,000 to $110,500. Actual salaries may be based on a number of factors including, but not limited to, a candidate's skill set, experience, education, work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.

Deutsche Bank Benefits

At Deutsche Bank, we recognize that our benefit programs have a profound impact on our colleagues. That's why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves, at every stage of life. We provide access to physical, emotional, and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!

Learn more about your life at Deutsche Bank through the eyes of our current employees https://careers.db.com/life

The California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Bank's California Privacy Notice please emailHR.Direct@DB.com.

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We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.

Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.

We welcome applications from all people and promote a positive, fair and inclusive work environment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law. Click these links to viewDeutsche Bank's Equal Opportunity Policy Statementand the following notices:EEOC Know Your Rights;Employee Rights and Responsibilities under the Family and Medical Leave Act; andEmployee Polygraph Protection Act.