ZipRecruiter

Log In

1

Support Engineer Jobs in Raleigh, NC (NOW HIRING)

Pendo

Sr. Technical Support Engineer

Raleigh, NC · On-site

As a Sr. Technical Support Engineer, you will own customer issues end-to-end across Pendo's web and mobile products, from triage and debugging to resolution, documentation, and feedback loops. You ...

ExtraHop

Support Engineer I - Raleigh, NC

Raleigh, NC · On-site

Position Summary We are looking for a Global Support Engineer I who can support a remote-first, flexible shift schedule. This is a growth role-you will advance your career as a support engineering ...

HedgeServ

Sr. Application Support Engineer

Raleigh, NC · Hybrid

The Senior Application Support Engineer is responsible for supporting workflows across front-, middle-, and back-office teams. This role is an SME for our FIX connectivity, trade flows, and core ...

Verizon

VoIP Technical Support Engineer

Cary, NC · On-site

We are looking for a skilled VoIP Support Engineer to join our voice repair operations team. In this role, you'll serve as an expert for end-to-end troubleshooting across voice products, IP networks ...

previous pagenext page

Showing results 21-40

All JobsSupport Engineer JobsSupport Engineer Jobs in Raleigh, NC

Support Engineer information

See Raleigh, NC salary details

$16

$38

$66

How much do support engineer jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for support engineer in Raleigh, NC is $38.76, according to ZipRecruiter salary data. Most workers in this role earn between $28.75 and $45.34 per hour, depending on experience, location, and employer.

What is a support engineer?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What are the key skills and qualifications needed to thrive as a support engineer?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

How does a support engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How much do support engineers make?

Support engineers in general earn a median annual salary of around $70,000 to $90,000, depending on experience, certifications, and the industry. Salaries can be higher in major metropolitan areas and for those with specialized skills in troubleshooting, networking, or specific software tools.

What degree do I need to be a support engineer?

Support engineers typically hold at least a bachelor's degree in computer science, information technology, or a related field. Relevant skills such as troubleshooting, knowledge of operating systems, and certifications like CompTIA or Cisco can also be valuable for the role.
More about Support Engineer jobs

What are the most commonly searched types of Support Engineer jobs in Raleigh, NC?

The most popular types of Support Engineer jobs in Raleigh, NC are:

What are popular job titles related to Support Engineer jobs in Raleigh, NC?

For Support Engineer jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Support Engineer jobs in Raleigh, NC look for?

The top searched job categories for Support Engineer jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Support Engineer jobs?

Cities near Raleigh, NC with the most Support Engineer job openings:

Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $80,615 per year, or $38.8 per hour.

Sr. Technical Support Engineer

Pendo

Raleigh, NC • On-site

Full-time

Retirement

Posted 28 days ago

Job description

The Team + The Role
Pendo's Technical Support Engineers are the diagnostic and strategic layer between customers and the product. This small, global team sits within Engineering and partners daily with Product, Engineering, and Customer Engineering across the US, EMEA, and APAC. The team does not operate like a help desk; it solves technical problems, strengthens customer outcomes, and turns customer signal into product insight.
As a Sr. Technical Support Engineer, you will own customer issues end-to-end across Pendo's web and mobile products, from triage and debugging to resolution, documentation, and feedback loops. You will handle break/fix issues, how-to questions, configuration guidance, bug reproduction, and complex escalations while using AI tools to accelerate research, drafting, troubleshooting, and knowledge capture. At the senior level, you will also serve as a go-to technical resource for peers and contribute to the cross-functional work that makes the support function stronger.
This role is based in our Raleigh office.
What this looks like day-to-day
  • Support queue ownership: You triage, diagnose, and resolve technical issues across Pendo's web and mobile products, including break/fix, how-to, best practice, and configuration questions. You manage urgency based on customer impact and own each case until the customer's problem is actually solved.
  • Technical guidance: You provide targeted technical assistance on platform usage, configuration, and best practices for customers in your segment. Each engagement is scoped to the issue at hand, with clear resolution, documentation, and a path forward that helps the customer move independently.
  • Customer signal: You translate customer pain into reproducible test cases, clear bug reports, and prioritized feedback for Product and Engineering. You also surface customer health signals and strategic gaps to Account Owners and Customer Success so the right teams can act.
  • Knowledge at scale: You create and maintain internal knowledge base content so the team does not solve the same problem repeatedly. When you resolve something novel, you document it and use AI tools to draft, organize, and surface knowledge faster.
  • Resolution follow-through: You work directly with developers on fixes and workarounds, pushing cases through to close without dropping hard problems or waiting to be chased. Customers and internal partners know where things stand because you communicate clearly and proactively.
  • Continuous improvement: You identify recurring customer confusion, tooling gaps, workflow friction, and process issues that slow the team down. When you see a pattern, you propose the fix, write the doc, or build the internal resource that helps the team move faster.
  • Support performance: You manage your work against resolution rate, response time, CSAT, escalation quality, and customer update expectations. Your goal is not just to respond quickly, but to resolve the real issue and reduce repeat case volume over time.
  • Peer enablement: You help teammates navigate complex cases, share workarounds, and raise the technical bar for the support team. You make the people around you better by documenting what you learn and stepping in when others are blocked.
Who You Are
Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work.
You're a builder, not a maintainer.
You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Senior Technical Support Engineers don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.
You're AI-curious - genuinely.
You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything - how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.
Must-haves
  • 3+ years of experience in a technical, customer-facing support or engineering role where you debugged real issues and owned outcomes rather than routing tickets.
  • Working proficiency in JavaScript, HTML, and CSS, with the ability to read code, trace errors, and use browser developer tools to isolate problems.
  • Applied coding knowledge across front-end or API environments, including experience writing or modifying code in a professional setting.
  • Demonstrated ability to learn technical concepts quickly and explain them clearly to both technical and non-technical audiences.
  • Comfort troubleshooting customer issues on both iOS and Android, including a basic understanding of how mobile apps are built, released, and updated through the Apple App Store and Google Play.
  • Ability to gather and interpret useful technical details from customers, including device type, OS version, app version, screenshots, screen recordings, and logs.
  • Familiarity with common mobile concepts such as app permissions, deep links, webviews, crashes, and SDK behavior, including the ability to interpret basic mobile debugging output, error messages, and SDK implementation details.
  • Active use of AI tools in daily work for research, drafting, troubleshooting, or knowledge capture, with a focus on using AI to move faster and work sharper.
  • Comfort operating in a high-volume, unpredictable environment where priorities shift based on customer impact and you are expected to manage your own queue.
  • Evidence of peer development, such as helping a less experienced colleague through a hard problem, proactively documenting knowledge, or taking informal ownership of a technical area.
  • Evidence of continuous technical learning, whether formal or self-directed, with examples of what you have built, broken, or figured out.
Nice-to-haves
  • Hands-on exposure to mobile frameworks or platforms such as native iOS or Android, React Native, Flutter, or mobile SDKs.
About Pendo
Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.
Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.
Location: Pendo is a hybrid culture. In-office 3 days per week unless designated remote.
Compensation: The expected base salary range for this role to be performed in Raleigh, NC is $105,000 - $120,000.
Benefits: Highly competitive, employer-heavy coverage including $0 premium options, strong 401(k) match, equity, and flexible time off.
EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.
Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.

Apply