ZipRecruiter

Log In

1

Support Engineer Jobs in Raleigh, NC (NOW HIRING)

Itron, Inc

L3 Application Support Engineer

Raleigh, NC · Hybrid

As an L3 Application Support Engineer, you will play a critical role in ensuring the reliability, performance, and customer success of Itron's enterprise applications. You will serve as a technical ...

Itron, Inc.

L3 Application Support Engineer

Raleigh, NC · On-site

As an L3 Application Support Engineer, you will play a critical role in ensuring the reliability, performance, and customer success of Itron's enterprise applications. You will serve as a technical ...

Celonis

Senior Customer Support Engineer

Raleigh, NC · On-site

Our support engineers are familiar with the everyday challenges organizations face when deploying Celonis software and can quickly diagnose and support the questions regarding product-related issues ...

Collibra

Senior Customer Support Engineer II

Raleigh, NC · Hybrid

$104K - $130K/yr

Joining Collibra's Customer Support Team Collibra is looking for a Senior Customer Support Engineer II to identify code defects in Collibra's software platform based on your investigation of customer ...

Celonis

Senior Customer Support Engineer

Raleigh, NC · On-site

Our support engineers are familiar with the everyday challenges organizations face when deploying Celonis software and can quickly diagnose and support the questions regarding product-related issues ...

Truist

Production Support Engineer III

Raleigh, NC

$40.75 - $53.25/hr

Perform system integration support for all project work. Consult and partner with the business ... Leverage continuous engineering practices to deliver business value regarding effectiveness of the ...

Collibra

Senior Customer Support Engineer II

Raleigh, NC · On-site

$104K - $130K/yr

Joining Collibra's Customer Support Team Collibra is looking for a Senior Customer Support Engineer II to identify code defects in Collibra's software platform based on your investigation of customer ...

Bell and Howell

IT Desktop Support Engineer

Durham, NC · On-site

Position Title: IT Desktop Support Engineer Location: Durham, NC - onsite Job Summary: The IT Desktop Support Engineer provides first-line technical support to end users for hardware, software, and ...

next page

Showing results 1-20

People also search for

All JobsSupport Engineer JobsSupport Engineer Jobs in Raleigh, NC

Support Engineer information

See Raleigh, NC salary details

$16

$38

$66

How much do support engineer jobs pay per hour?

As of May 30, 2026, the average hourly pay for support engineer in Raleigh, NC is $38.76, according to ZipRecruiter salary data. Most workers in this role earn between $28.75 and $45.34 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Engineer, and why are they important?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

How does a Support Engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What are Support Engineers?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

More about Support Engineer jobs
What are the most commonly searched types of Support Engineer jobs in Raleigh, NC? The most popular types of Support Engineer jobs in Raleigh, NC are:
What are popular job titles related to Support Engineer jobs in Raleigh, NC? For Support Engineer jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Support Engineer jobs in Raleigh, NC look for? The top searched job categories for Support Engineer jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Support Engineer jobs? Cities near Raleigh, NC with the most Support Engineer job openings:
Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Raleigh, NC as of May 2026, with employment types broken down into 1% As Needed, 87% Full Time, 8% Part Time, 1% Temporary, and 3% Contract. Highlights an 96% Physical, 3% Hybrid, and 1% Remote job distribution, with an average salary of $80,615 per year, or $38.8 per hour.

Technical Support Engineer

Extreme Networks

Raleigh, NC

Full-time

Posted 24 days ago

Job description

Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions. They rely on our top-rated services and support to accelerate their digital transformation efforts and deliver unprecedented progress. With double-digit growth year over year, no provider is better positioned to deliver scalable outcomes than Extreme.

Inclusion is one of our core values and in our DNA. We are committed to fostering an inclusive workplace that embraces our differences and creates an atmosphere where all our employees thrive because of their differences, not in spite of them.

Become part of Something big with Extreme! As a global networking leader, learn why there's no better time to join the Extreme team.

Ideal work hours: 12pm - 8pm EST
 
A technical support engineer (TSE) is a key member to Extreme Networks service organization. A TSE is primarily responsible to delight our customers with excellent technical support and customer service skills. Additionally, the TSE is the first point of contact for the customer, with a mission to assist and guide their experience.
The ideal candidates will have NOC and/or TAC experience, outstanding customer skills, and a very strong desire to learn and develop technically. Strong working knowledge in networking technologies is a plus.
 
Responsibilities include:
       Provide technical support for all Extreme products
       Handle service requests (via phone, e-mail, and web) from external and internal customers
       Manage service requests through research, problem solving, replication, and escalation
       Update information repositories and knowledge base
       Assist customers with basic network configuration and product information
       Drive for continuous learning, results orientation, and teamwork
       Weekends and some travel (5%) required
 
Technical Skills Requested:
       Able to troubleshoot networking problems and deliver solutions with a high level of customer satisfaction
       General knowledge of Ethernet, LAN/MAN/WAN networks
       Basic knowledge of the TCP/IP protocol
       1 year experience working directly with customers in any industry
       Knowledge in Windows and Linux/UNIX
       Ability to utilize the scientific method to solve problems
       Active Cisco Certified Network Professional (CCNP)
       Experience delivering customer support through Salesforce.com's Service Cloud
       Experience developing KB solutions via a Knowledge-Centered Support (KCS) methodology
       Ability to deliver technical support via social-collaboration
 
Technical Skills Preferred:
       ENA, ENS, CCNA, CWNA or similar Technical Level of Certification
       1 year experience working in a Call Center or Service Center
       General knowledge of any routing protocols concepts such as RIP, OSPF & BGP
       General knowledge of Wireless Networks and Security Protocols
       Familiarity with Windows Servers, with emphasis on Active Directory, IAS/NPS Radius, DHCP and DNS
       Familiarity with virtual machines & virtualization (VMware, Citrix, Red Hat, Microsoft)
Soft Skills Requested:
       Excellent written, verbal communication, interpersonal and presentation skills.
       Ability to function effectively in ambiguous circumstances.
       Shares information and communicates clearly with team members to improve team effectiveness. Encourages and accepts feedback.
       Strong research skills, with emphasis on examining previous cases and solutions, then applying that knowledge to a current issue
       Excellent team player as well as being able to work independently
       Proven crisis management and leadership skills
       Proven planning, prioritization and organizing skills.
       Ability to multitask several critical issues simultaneously
       Self-motivated and seeks opportunities for excellence pro-actively
 
Extreme Networks, Inc. (EXTR) creates effortless networking experiences that enable all of us to advance. We push the boundaries of technology leveraging the powers of machine learning, artificial intelligence, analytics, and automation. Over 50,000 customers globally trust our end-to-end, cloud-driven networking solutions and rely on our top-rated services and support to accelerate their digital transformation efforts and deliver progress like never before. For more information, visit Extreme's website or follow us on Twitter, LinkedIn, and Facebook.

We encourage people from underrepresented groups to apply. Come Advance with us! In keeping with our values, no employee or applicant will face discrimination/harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. Above and beyond discrimination/harassment based on "protected categories," Extreme Networks also strives to prevent other, subtler forms of inappropriate behavior (e.g., stereotyping) from ever gaining a foothold in our organization. Whether blatant or hidden, barriers to success have no place at Extreme Networks.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
apply for this job

Apply