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Support Engineer Jobs in Raleigh, NC (NOW HIRING)

Infosys

Cloud Support Engineer

Raleigh, NC · On-site

$54.25 - $72.50/hr

... support event-driven architectures using Amazon EventBridge. • Experience in RDS, Amazon Redshift. • Collaborate with data engineers and analytics teams on ingestion, transformation, and ...

Truist

Production Support Engineer III

Raleigh, NC · On-site

$40.75 - $53.25/hr

Perform system integration support for all project work. Consult and partner with the business ... Leverage continuous engineering practices to deliver business value regarding effectiveness of the ...

Bell and Howell

IT Desktop Support Engineer

Durham, NC · On-site

Position Title: IT Desktop Support Engineer Location: Durham, NC - onsite Job Summary: The IT Desktop Support Engineer provides first-line technical support to end users for hardware, software, and ...

The Maven Group, LLC

BigQuery Developer

Raleigh, NC · Remote

... Support Engineer, Network Visualization Engineer and Ingestion Engineers. All roles will be remote and can be located anywhere in the US (preference to more West Coast). Chosen engineers will have ...

The Maven Group, LLC

BigQuery Developer

Raleigh, NC · On-site

... Support Engineer, Network Visualization Engineer and Ingestion Engineers. All roles will be remote and can be located anywhere in the US (preference to more West Coast). Chosen engineers will have ...

The Maven Group, LLC

BigQuery Developer

Raleigh, NC · Remote

... Support Engineer, Network Visualization Engineer and Ingestion Engineers. All roles will be remote and can be located anywhere in the US (preference to more West Coast). Chosen engineers will have ...

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Support Engineer information

See Raleigh, NC salary details

$16

$38

$66

How much do support engineer jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for support engineer in Raleigh, NC is $38.76, according to ZipRecruiter salary data. Most workers in this role earn between $28.75 and $45.34 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Support Engineer, and why are they important?

To thrive as a Support Engineer, you need strong problem-solving abilities, technical knowledge of software and hardware, and often a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE) are typically required. Excellent communication, patience, and a customer-focused attitude help build trust and effectively resolve user issues. These skills are crucial for delivering timely technical support, ensuring customer satisfaction, and maintaining operational efficiency.

What engineers make $500,000?

Senior support engineers with extensive experience, specialized skills, and certifications in areas like cloud computing, networking, or cybersecurity can reach salaries of $500,000 or more, especially in high-cost regions or large organizations. Achieving this level often requires leadership roles, performance bonuses, stock options, or profit sharing.

What are Support Engineers?

Support Engineers are professionals who assist customers or internal users in resolving technical issues related to software, hardware, or IT systems. They diagnose problems, provide solutions, and ensure that technology products and services run smoothly. Support Engineers often use troubleshooting tools and documentation to address user concerns, and they may escalate complex issues to higher-level technical teams. Their goal is to deliver excellent customer service and maintain system reliability. They work in various industries, including IT, telecommunications, and software companies.

What is the difference between Support Engineer vs Technical Support Specialist?

AspectSupport EngineerTechnical Support Specialist
Required CredentialsTypically a degree in Computer Science or related field; certifications like CompTIA, Cisco, or Microsoft are commonOften similar credentials; certifications like CompTIA or vendor-specific ones are common
Work EnvironmentInvolves troubleshooting complex technical issues, often in a technical or engineering teamProvides frontline support, often via phone, email, or chat, handling common user issues
Employer & Industry UsageUsed in IT, tech companies, and software firms for technical problem resolutionCommon in customer service centers, IT support, and tech companies for user assistance

Support Engineers and Technical Support Specialists share similar credentials and work environments, but Support Engineers typically handle more complex technical issues and work closely with development teams, while Technical Support Specialists focus on resolving routine user problems. Both roles are essential in tech support and customer service sectors.

How does a Support Engineer typically collaborate with other departments to resolve complex customer issues?

Support Engineers frequently work closely with product development, quality assurance, and operations teams to address complex technical challenges faced by customers. When an issue extends beyond standard troubleshooting, they escalate cases internally, providing detailed diagnostics and customer context to ensure an efficient resolution. This cross-functional collaboration not only helps resolve customer issues faster but also contributes to product improvements and knowledge sharing across teams. Being proactive and clear in communication is key to successful interdepartmental collaboration in this role.

What does a support engineer do?

A support engineer provides technical assistance to customers or internal teams by diagnosing and resolving hardware, software, or network issues. They often use troubleshooting tools, communicate solutions clearly, and may document cases for future reference, typically working in environments that require strong problem-solving skills and technical knowledge.

How much do support engineers make in the US?

Support engineers in the US typically earn an average salary ranging from $60,000 to $90,000 per year, depending on experience, location, and industry. Entry-level positions may start around $50,000, while experienced support engineers with specialized skills can earn over $100,000 annually.

How much does a support engineer make?

Support engineers in Texas typically earn an average salary ranging from $55,000 to $75,000 annually, depending on experience, certifications, and the industry. Entry-level positions may start lower, while experienced support engineers with specialized skills can earn higher wages and additional benefits.
More about Support Engineer jobs
What are the most commonly searched types of Support Engineer jobs in Raleigh, NC? The most popular types of Support Engineer jobs in Raleigh, NC are:
What are popular job titles related to Support Engineer jobs in Raleigh, NC? For Support Engineer jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Support Engineer jobs in Raleigh, NC look for? The top searched job categories for Support Engineer jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Support Engineer jobs? Cities near Raleigh, NC with the most Support Engineer job openings:
Support Engineer jobs near you
Infographic showing various Support Engineer job openings in Raleigh, NC as of June 2026, with employment types broken down into 77% Full Time, 19% Part Time, and 4% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $80,615 per year, or $38.8 per hour.
Cloud Support Engineer

Cloud Support Engineer

Infosys

Raleigh, NC • On-site

$54.25 - $72.50/hr

Full-time

Posted 15 days ago

Infosys rating

7.5

Company rating: 7.5 out of 10

Based on 58 frontline employees who took The Breakroom Quiz

97th of 206 rated it services

Job description

Job Summary:
Infosys is a global leader in next-generation digital services and consulting, specializing in driving digital transformation for financial institutions. As an Infrastructure Consultant, you will collaborate with internal and client teams to resolve complex incidents, design scalable IT infrastructure solutions, and conduct assessments to optimize performance.
Responsibilities:
• Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations
• Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities
• Contribute to the design of scalable, cost-effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems
• Align release schedules and environment readiness, execute deployments as per protocols, perform post-deployment testing, and manage version control to track changes
• Co-ordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes
• Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance
• Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards
• Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains
• Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration
• Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise
Qualifications:
Required:
• Maintain AWS cloud platforms supporting microservices and data-driven workloads.
• Build and manage containerized solutions using Amazon Elastic Container Registry (ECR) and Amazon Elastic Container Service (ECS).
• Implement and support event-driven architectures using Amazon EventBridge.
• Experience in RDS, Amazon Redshift.
• Collaborate with data engineers and analytics teams on ingestion, transformation, and reporting pipelines.
• Support and maintain backend services using Java/Python.
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.
Preferred:
• Experience in CI/CD pipelines using GitLab.
Company:
Infosys is a technology company that offers consulting, outsourcing, cloud infrastructure, program management, and software services. Founded in 1981, the company is headquartered in Bangalore, IND, with a team of 10001+ employees. The company is currently Late Stage.

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