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Support Associate Jobs in Hamilton, ON (NOW HIRING)

CyberArk Support Engineer

Ottawa, ON · Hybrid

CA$84K - CA$134K/yr

AsaCyberark support Senior Associate,unlock your potential and embrace the chance to drive meaningful outcomesthat'llelevate your career. Your role will include, butisn'tlimited to: * Troubleshoot ...

With a team of over 20,000 associates, we're a community of forward-thinking, value-driven ... Support ADW programs and maximize sales by understanding Costco objectives and building ...

With a team of over 20,000 associates, we're a community of forward-thinking, value-driven ... Support ADW programs and maximize sales by understanding Costco objectives and building ...

Working as a Deli Associate at Walmart Canada is a great way to develop your skills in the retail ... To support resume screening, interviews and other candidate evaluations, we may use artificial ...

Fashion Associate

Cornwall, ON · On-site

CA$17.75/hr

A Fashion Associate is a customer service champion that processes and stocks all fashion ... To support resume screening, interviews and other candidate evaluations, we may use artificial ...

Working as a Deli Associate at Walmart Canada is a great way to develop your skills in the retail ... To support resume screening, interviews and other candidate evaluations, we may use artificial ...

Deli Associate

Kitchener, ON · On-site

CA$18.05/hr

Working as a Deli Associate at Walmart Canada is a great way to develop your skills in the retail ... To support resume screening, interviews and other candidate evaluations, we may use artificial ...

Working as a Deli Associate at Walmart Canada is a great way to develop your skills in the retail ... To support resume screening, interviews and other candidate evaluations, we may use artificial ...

Fashion Associate

Gloucester, ON · On-site

CA$17.75/hr

A Fashion Associate is a customer service champion that processes and stocks all fashion ... To support resume screening, interviews and other candidate evaluations, we may use artificial ...

If you are looking to join a fun team of associates where hard work is supported and rewarded, apply today! Paradies Lagardere is an equal opportunity employer, we are committed to diversity ...

Essential Functions of the Business Operations Associate: • Support liaison for general field office questions including but not limited to corporate policies, payroll, PeopleSoft issues, and ...

Electronics Associate

Oakville, ON · On-site

CA$17.75/hr

A Department Specialized Associate, this Associate drives sales in a highly specialized part of our ... To support resume screening, interviews and other candidate evaluations, we may use artificial ...

Showing results 21-40

Support Associate information

What is a support associate?

Support Associates are professionals who assist customers or internal teams by resolving issues, answering inquiries, and providing guidance on products or services. They typically work in customer service departments, help desks, or technical support centers. Their main goal is to ensure customer satisfaction and facilitate smooth operations by addressing problems promptly and effectively. Support Associates may communicate with clients via phone, email, chat, or in person, depending on the organization and industry.

What are the key skills and qualifications needed to thrive as a support associate?

To thrive as a Support Associate, you need strong problem-solving abilities, customer service skills, and often a high school diploma or equivalent. Familiarity with help desk software, ticketing systems, and common office applications is typically required. Patience, clear communication, and a positive attitude help you excel when addressing customer concerns. These skills are crucial for ensuring efficient resolution of issues and maintaining customer satisfaction in a support environment.

How does a support associate typically collaborate with other departments to resolve customer issues?

Support Associates frequently work alongside teams such as Technical Support, Sales, and Product Development to resolve customer inquiries efficiently. When faced with complex issues, they escalate cases to specialized teams, ensuring customers receive accurate and timely solutions. Regular communication and updates with these departments are essential, making teamwork and clear documentation key parts of the role. This cross-functional collaboration not only helps customers but also provides Support Associates with valuable exposure to different areas of the company.

What is the difference between Support Associate vs Customer Service Representative?

AspectSupport AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require technical certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, retail, technical support, healthcare settingsCall centers, retail stores, online support channels
Employer & Industry UsageTech companies, retail, healthcare, telecommunicationsRetail, telecom, banking, hospitality

Support Associates and Customer Service Representatives often perform similar roles in assisting customers. Support Associates may focus more on technical or product-specific support, while Customer Service Representatives handle general inquiries and service issues. Both roles require strong communication skills and are vital in customer-facing industries.

What are the most commonly searched types of Support jobs in Hamilton, ON?

The most popular types of Support jobs in Hamilton, ON are:

What cities near Hamilton, ON are hiring for Support Associate jobs?

Cities near Hamilton, ON with the most Support Associate job openings:

Infographic showing various Support Associate job openings in Hamilton, ON as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

CyberArk Support Engineer

Ottawa, ON • Hybrid

PwC
Finance and Insurance • 10K+ employees

CA$84K - CA$134K/yr

Full-time

Re-posted 25 days ago


PwC rating

8.3

Company rating: 8.3 out of 10

Based on 77 frontline employees who took The Breakroom Quiz


Job description

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Senior Associate

Job Description & Summary

At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data.
In threat intelligence and vulnerability management at PwC, you will focus on identifying and analysing potential threats to an organisation's security, as well as managing vulnerabilities to prevent cyber attacks. You will play a crucial role in safeguarding sensitive information and enabling the resilience of digital infrastructure.

The Opportunity:

AsaCyberark support Senior Associate,unlock your potential and embrace the chance to drive meaningful outcomesthat'llelevate your career. Your role will include, butisn'tlimited to:

  • Troubleshoot and resolve complex technical problems related to Conjurereported by our customers.

  • Perform PIM (CyberArksecret manager)support operations on day-to-day basis

  • Lead the incident call with diversestakeholders

  • Apply and test fixes in Non-Prod, and Production environment

  • Document problem solutions ina knowledgebase.

  • Meticulously document case progress and technical details throughout the support case lifecycle.

  • Provide 24x7 on-call support via a rotational schedule.

  • Participatingin recurring support review meetings, present challengesand mitigation plan to Product owners

  • Ensuring Incident is resolved within definedSLA's,

  • Provide input toassistwith continual improvement

  • Responsiblefor planningall new activities anddeliverthe same as per timelines

What You'll Bring:

Your skills, knowledge, and experiences are what set you apart.Here'swhat we look for:

  • 4-7 years of experience inCyberArkSecretsManagement.

  • Strong CyberArk PAM Core or Vault experience with exposure to secrets management workflows

  • Experiencein troubleshooting issues retrieving secrets from Conjure

  • Solid understanding ofLinux/Unix systems,Windows Server environments, andActive Directory concepts, including integration and authentication within enterprise infrastructures.

  • PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer.

Thisposition ensures continuity and upholds our standards of excellence following the departure of a valued team member.

The salary range for this position is $84,700-$134,700.The posted salaryrangerepresentsthe expected hiring range for PwC locations in major citycentres.Given our national recruiting approach, ranges may vary for positions in other locations. At PwC Canada, base salary isdeterminedby your skills, experience,qualificationsand work location.In addition to base salary, eligible employees may have opportunities to participate in variable incentive pay programs which are designed to reward individual and firm-wide achievements.We are committed to offering competitive compensation and adhere to all relevant pay transparency legislation. During the hiring process, our Talent Acquisition team will provide details about our comprehensive total rewards package.

Whyyou'lllove PwC

We'reinspiring and empowering our people to change the world. Powered by the latest technology,you'llbe a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at:

https://jobs-ca.pwc.com/ca/en/life-at-pwc

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations,Metisand Inuit Peoples. We recognize the systemic racism,colonialismand oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Cloud Security, Communication, Conducting Research, Creativity, Cyber Defense, Cyber Threat Intelligence, Embracing Change, Emotional Regulation, Empathy, Encryption, Inclusion, Information Security, Intellectual Curiosity, Intelligence Analysis, Intelligence Report, Intrusion Detection, Intrusion Detection System (IDS), IT Operations, Learning Agility, Malware Analysis, Malware Detection Tools {+ 16 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

We're committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).Nous tenons a repondre a vos besoins tout au long du processus de demande d'emploi, d'entrevue et d'embauche. Si vous avez besoin de mesures d'adaptation pour etre parfaitement a l'aise, faites-le-nous savoir a l'etape de la demande d'emploi.L'utilisation de l'intelligence artificielle (IA) dans le domaine du recrutement en est a ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons recours. A certains stades de notre processus de recrutement, nous comptons sur l'IA pour ameliorer votre experience. Par exemple, pendant l'examen du curriculum vit ou l'elaboration d'une liste de recommandations personnalisees, un agent conversationnel pourrait vous demander des precisions ou fixer avec vous un rendez-vous pour l'entrevue. L'IA nous aide a mieux lutter contre les prejuges, car l'evaluation des candidats se fait de facon juste et equitable, sans que les informations d'identification comme le nom ou le sexe soient connues. Elle nous permet egalement de mieux reperer les bons candidats pour un poste et d'evaluer le lien entre leurs competences, leur experience et leurs chances de reussir chez PwC Canada. Bien que l'IA facilite certaines etapes de notre processus de recrutement, les decisions finales d'embauche sont toujours prises par des personnes. Pour en savoir plus sur l'utilisation et la protection de vos donnees personnelles, consultez notre politique sur la protection des renseignements confidentiels (https://www.pwc.com/ca/fr/privacy-policy.html).

What PwC employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


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About pwc

Sourced by ZipRecruiter

We know that the future success of our firm is contingent on equitable experiences for our people. From recruitment to partnership, we’re working hard to give every person an equitable opportunity to grow and to thrive as part of our community of solvers. We understand that establishing and maintaining a fair, equitable and welcoming environment for all people requires building a culture of belonging: a shift from awareness to empathy — while demonstrating inclusive leadership that cultivates trust among our people and our clients. PwC is committed to advancing diversity, equity and inclusion (DEI) through an evidence-based strategy designed to achieve well-defined and meaningful aspirational goals. Our aim is to solve problems for the long term, as that is how we build trust and continue to build on our culture of belonging. At the core of this endeavor are stated goals and a series of linked programs enabling targeted interventions at key moments in our employees’ career trajectories.

Industry

Finance and insurance

Company size

10,000+ Employees

Headquarters location

London, London, UK