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Subscription Manager Jobs in Raleigh, NC (NOW HIRING)

NetApp

Keystone Success Manager

Morrisville, NC

As the designated escalation contact for subscription-related issues, you will represent and ... Relationship Management: Own the relationship between NetApp Keystone the Customer and key ...

Everpure

Senior Manager, Customer Success

Raleigh, NC

THE ROLE As a Senior Manager, Customer Success , you will lead a high-performing team of Commercial ... Drive Retention & Subscription Value: Oversee post-sales service delivery for mid-market accounts ...

IXL Learning

Account Manager, K-12

Raleigh, NC

You will handle subscription renewals, upselling, customer retention efforts, and engagement ... As an Account Manager you must have the ability to handle multiple transactions effectively and ...

IXL Learning

Account Manager, K-12

Raleigh, NC · On-site

You will handle subscription renewals, upselling, customer retention efforts, and engagement ... As an Account Manager you must have the ability to handle multiple transactions effectively and ...

IXL Learning

Account Manager, K-12

Raleigh, NC · On-site

You will handle subscription renewals, upselling, customer retention efforts, and engagement ... As an Account Manager you must have the ability to handle multiple transactions effectively and ...

Syncfusion

Inside Sales Account Manager

Morrisville, NC · On-site

Clearly articulate the benefits and structure of subscription plans through comprehensive product ... Manage the full sales cycle from lead qualification through closing, ensuring all activities are ...

Syncfusion

Inside Sales Account Manager

Morrisville, NC · Hybrid

Clearly articulate the benefits and structure of subscription plans through comprehensive product ... Manage the full sales cycle from lead qualification through closing, ensuring all activities are ...

Syncfusion

Inside Sales Account Manager

Morrisville, NC · Hybrid

Clearly articulate the benefits and structure of subscription plans through comprehensive product ... Manage the full sales cycle from lead qualification through closing, ensuring all activities are ...

Everpure

Senior Manager, Customer Success

Raleigh, NC · On-site

$134K - $201K/yr

THE ROLE As a Senior Manager, Customer Success , you will lead a high-performing team of Commercial ... Drive Retention & Subscription Value: Oversee post-sales service delivery for mid-market accounts ...

Nutanix

Senior Revenue Operations Partner

Durham, NC · On-site

$77K - $101K/yr

Act as primary liaison for Subscription Account Management revenue operations in Americas * Act as a strategic thought partner to senior leadership, confidently engaging in executive-level ...

DoiT

Senior Revenue Accounting Manager

Raleigh, NC · On-site +1

Establish and maintain revenue recognition policies for subscription and consumption-based models ... Experience managing external audits as primary contact for revenue matters. * Hands-on experience ...

Pwc

SAP BRIM Consultant, Manager

Raleigh, NC · On-site

$99K - $232K/yr

... Subscription Billing (BRIM), SAP Entitlement Management, and SAP S/4 Sales and Distribution solutions. You will play a crucial role in driving client engagement workstreams, mentoring junior staff ...

NetApp

Software Engineer

Morrisville, NC · On-site

MCT automates private offers, subscription management, entitlement workflows, billing visibility, marketplace integrations, and operational governance across hyperscalers. Alongside MCT, the team ...

NetApp, Inc.

Software Engineer

Morrisville, NC · On-site

MCT automates private offers, subscription management, entitlement workflows, billing visibility, marketplace integrations, and operational governance across hyperscalers. Alongside MCT, the team ...

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All JobsSubscription JobsSubscription Manager JobsSubscription Manager Jobs in Raleigh, NC

Subscription Manager information

See Raleigh, NC salary details

$44K

$106.3K

$150.3K

How much do subscription manager jobs pay per year?

As of Aug 5, 2026, the average yearly pay for subscription manager in Raleigh, NC is $106,270.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,077.00 and $139,187.00 per year, depending on experience, location, and employer.

What is the difference between Subscription Manager vs Customer Success Manager?

AspectSubscription ManagerCustomer Success Manager
Primary FocusOverseeing subscription services, managing renewals, and optimizing subscription revenueEnsuring customer satisfaction, retention, and long-term success
Work EnvironmentTypically in sales, marketing, or product teams within SaaS or subscription-based companiesCustomer support, account management, and client relationship teams
Required SkillsSales, analytics, subscription platform knowledgeCommunication, relationship management, problem-solving

While both roles focus on client engagement, Subscription Managers primarily handle subscription operations and revenue, whereas Customer Success Managers focus on customer satisfaction and retention. Understanding these differences helps organizations assign the right responsibilities and optimize client relationships.

What are the most common challenges faced by subscription managers, and how can they be addressed?

Subscription Managers often face challenges such as minimizing customer churn, optimizing pricing models, and ensuring seamless billing processes. Staying ahead of customer expectations requires regular communication with support, marketing, and product teams to improve value and resolve issues quickly. Leveraging analytics to understand subscriber behavior and proactively addressing problems can help maintain customer satisfaction and drive growth. Continuous learning and adapting to industry trends are also key to long-term success in this role.

What are the key skills and qualifications needed to thrive as a subscription manager, and why are they important?

To thrive as a Subscription Manager, you need strong analytical abilities, attention to detail, and experience in subscription lifecycle management, often supported by a degree in business, marketing, or a related field. Familiarity with CRM systems, subscription management platforms (such as Zuora or Chargebee), and data analysis tools is typically required. Excellent communication, problem-solving, and customer relationship skills help set top performers apart. These competencies are crucial for optimizing customer retention, revenue growth, and seamless subscription experiences.

What is a subscription manager?

A Subscription Manager is a professional responsible for overseeing and maintaining subscription-based services for a company or organization. They manage customer accounts, handle renewals and cancellations, analyze subscription data, and work to improve customer retention. Their role often involves collaborating with sales, marketing, and customer service teams to enhance the overall subscriber experience and implement strategies for growth. Subscription Managers typically use specialized software to track subscriptions and generate reports on performance metrics.
What are the most commonly searched types of Subscription jobs in Raleigh, NC? The most popular types of Subscription jobs in Raleigh, NC are:
What are popular job titles related to Subscription Manager jobs in Raleigh, NC? For Subscription Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Subscription Manager jobs in Raleigh, NC look for? The top searched job categories for Subscription Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Subscription Manager jobs? Cities near Raleigh, NC with the most Subscription Manager job openings:
Subscription Manager jobs near you
Infographic showing various Subscription Manager job openings in Raleigh, NC as of July 2026, with employment types broken down into 100% Full Time. Highlights an 49% In-person, and 51% Remote job distribution, with an average salary of $106,270 per year, or $51.1 per hour.

Keystone Success Manager

NetApp

Morrisville, NC • Hybrid

Other

Medical, Life, Retirement, PTO

Posted 25 days ago

NetApp rating

9.4

Company rating: 9.4 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

2nd of 481 rated business services

Job description

Job Summary

As a Keystone Success Manager (KSM), you will serve as the primary trusted advisor for a portfolio of NetApp Keystone customers, helping them maximize the value of their subscription services. You will own the customer relationship throughout the subscription lifecycle, acting as a strategic partner, advocate, and escalation point while coordinating with cross-functional teams across Sales, Engineering, Support, and Service Delivery.

The KSM is responsible for driving customer satisfaction, subscription health, adoption, retention, and growth through regular business reviews, proactive planning, issue resolution, and operational oversight.

Job Requirements
Customer Success & Relationship Management
  • Serve as the primary point of contact for assigned Keystone customers.
  • Build trusted relationships with customer stakeholders and act as their advocate within NetApp.
  • Lead regular service and business reviews focused on subscription health, utilization, capacity planning, forecasting, and customer objectives.
  • Provide guidance on Keystone best practices, tools, training resources, and self-service capabilities.
Subscription Lifecycle Management
  • Monitor subscription usage, capacity consumption, and overall service health to identify opportunities and potential risks.
  • Proactively facilitate subscription modifications, expansions, renewals, refreshes, relocations, and decommission activities.
  • Ensure customer environments remain optimized and aligned to business needs.
Issue Resolution & Escalation Management
  • Act as the customer escalation point for subscription-related concerns.
  • Partner with Service Delivery Managers, Support Account Managers, Engineering, and Operations teams to drive timely issue resolution.
  • Coordinate investigations and track customer-facing issues through resolution.
Business & Operational Oversight
  • Address customer inquiries related to contracts, billing, maintenance, incidents, and service delivery.
  • Analyze subscription trends and consolidate data to provide actionable insights and recommendations.
  • Maintain subscription hygiene and operational excellence to promote a seamless customer experience.
Cross-Functional Collaboration
  • Partner closely with Sales teams to support account growth, renewals, and expansion opportunities.
  • Provide customer feedback to Product Management and Engineering teams to influence future enhancements.
  • Collaborate globally with Keystone teams to deliver a consistent and high-quality customer experience.
Education
  • Experience in Customer Success, Technical Account Management, Service Delivery, Professional Services, Account Management, or a related customer-facing role.
  • Strong relationship-building and stakeholder management skills.
  • Ability to navigate complex customer environments and coordinate across multiple teams.
  • Experience managing escalations and driving customer issues to resolution.
  • Strong analytical and problem-solving skills, with the ability to interpret usage and operational data.
  • Excellent communication and presentation skills.
  • Ability to balance strategic customer engagement with operational execution in a fast-paced environment.
  • Experience with subscription-based, cloud, managed services, or consumption-based business models.
  • Knowledge of enterprise infrastructure, storage, cloud, or hybrid cloud environments.
  • Familiarity with customer success methodologies and account planning practices.

Travel: As required
US Citizenship Required

#LI-hybrid

Compensation:
The target salary range for this position is 70,550 - 104,500 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU's), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process. 

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