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Student Services Associate Jobs in Virginia (NOW HIRING)

Tidewater Tech

Student Success Coordinator

Norfolk, VA

$30/hr

Associate or bachelor's degree preferred Experience * 1-2 years of experience in student services, advising, career services, workforce development, recruiting, or a related support role * 1 year of ...

New

Tidewater Tech

Student Success Coordinator

Norfolk, VA · On-site

$30/hr

Associate or bachelor's degree preferred Experience * 1-2 years of experience in student services, advising, career services, workforce development, recruiting, or a related support role * 1 year of ...

New

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Student Services Associate information

What does a student services associate do?

A Student Services Associate supports students by providing resources, guidance, and assistance related to academic, administrative, and personal matters. They help students navigate registration, financial aid, counseling, and other campus services. Their role is to ensure students have access to the support they need to succeed in their academic journey and to foster a positive campus experience. They often serve as the first point of contact for student inquiries and may also organize events or workshops to promote student engagement.

What skills and qualifications are needed to thrive as a student services associate?

To thrive as a Student Services Associate, you need strong organizational skills, attention to detail, and a background in education or administrative support, often with a bachelor's degree preferred. Familiarity with student information systems (SIS), databases, and office software like Microsoft Office is typically required. Outstanding interpersonal communication, problem-solving abilities, and a customer service mindset help you effectively support students and collaborate with staff. These skills ensure smooth student services operations, enhance student satisfaction, and contribute to a positive campus environment.

How does a student services associate typically collaborate with other departments to support student success?

Student Services Associates work closely with departments such as academic advising, financial aid, and counseling to provide holistic support for students. This often involves coordinating referrals, sharing important student information (while respecting privacy guidelines), and participating in cross-departmental meetings to address student needs. By fostering strong communication and collaboration, Student Services Associates help ensure students receive timely guidance and resources throughout their academic journey.

What is the difference between Student Services Associate vs Academic Advisor?

AspectStudent Services AssociateAcademic Advisor
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate's degreeBachelor's degree, often in education, counseling, or related field
Work EnvironmentEducational institutions, student support officesColleges, universities, academic departments
Employer & Industry UsageCommonly employed in student support services across educational institutionsPrimarily found in higher education advising students on academic planning
Search & Comparison IntentUnderstanding support roles assisting students in non-academic tasksGuiding students academically and planning their course schedules

The main difference is that Student Services Associates focus on providing general support and administrative assistance to students, while Academic Advisors specialize in academic planning and course guidance. Both roles are vital in educational settings but serve different functions within student success services.

What are the most commonly searched types of Student Services jobs in Virginia?

The most popular types of Student Services jobs in Virginia are:

What are popular job titles related to Student Services Associate jobs in Virginia?

For Student Services Associate jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Student Services Associate jobs in Virginia look for?

The top searched job categories for Student Services Associate jobs in Virginia are:

What cities in Virginia are hiring for Student Services Associate jobs?

Cities in Virginia with the most Student Services Associate job openings:

Student Services Associate jobs near you
Infographic showing various Student Services Associate job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution.

Student Success Coordinator

Tidewater Tech

Norfolk, VA

$30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted yesterday

New

Job description

Location: (Main Campus): 4535 E Princess Anne Rd, Norfolk, VA 23502

Schedule: Monday- Thursday: 9-6 or 10-7( One evening per week)   Friday: 8:00am - 4:30pm

Compensation: Up to $30/hr

Are you passionate about helping students persist so they can achieve milestones and reach their goals? 

Are you seeking an opportunity to have a meaningful impact every day?  If so, we would love to hear from you!  

About the Role 

Student Success Coordinators are deeply student-centered, data-informed, and outcomes-driven. While this role has a primary functional focus on retention and certification, all coordinators operate as unified members of the Student Success team and share ownership of overall student outcomes. 

As a Student Succes Coordinator, you will develop strong relationships with and support students from onboarding through graduation, building strong, consistent relationships with students, proactively addressing barriers to success, and driving outcomes related to retention, certification, and program completion. 

Key Responsibilities 

Performance & Accountability 

  • Manage an active caseload of students and meet defined performance metrics, which may include retention and persistence, certification readiness and attainment, and graduation progression 

Student Engagement & Advocacy 

  • Serve as a consistent point of contact and advocate for assigned students throughout their academic journey, building rapport, trust and accountability 
  • Proactively engage students to identify and address academic and other barriers to persistence, certification readiness, and completion 

Retention & Certification Support 

  • Drive retention and certification outcomes through early intervention, milestone tracking, and consistent follow-up 
  • Support accommodation requests, resource referrals, and appropriate escalation as needed 

Data, Documentation & Compliance 

  • Accurately document all student interactions and outcomes 
  • Participate in cohort tracking, G&E chart confirmation, and required audits in addition to weekly and monthly reporting on student success metrics 

Events, Programming & Collaboration 

  • Support, participate in, and/or facilitate student success events and initiatives such as retention workshops, certification readiness activities, career fairs, and alumni events, collaborating with other departments as needed 

Other Duties 

  • Perform additional tasks as assigned by the Supervisor, including required onboarding and ongoing training related to student success systems, performance metrics, and operational processes 

Qualifications 

Education 

  • High School Diploma or GED required 
  • Associate or bachelor's degree preferred 

Experience  

  • 1-2 years of experience in student services, advising, career services, workforce development, recruiting, or a related support role 
  • 1 year of related experience in a proprietary (for profit), post-secondary educational setting preferred 

 Skills 

  • Strong problem-solving, organizational, and written and verbal communication skills with a student-centered approach 
  • Comfortable working in a metrics-driven environment with shared accountability 
  • Proficient with Microsoft Office and willing to learn new systems 
  • A positive, team-oriented approach and willingness to work outside regular business hours and travel locally or overnight as needed 

Benefits 

We are proud to offer a competitive compensation package that supports your personal and professional well-being. Full-time employees are eligible for the following benefits: 

  • 401(k) with company match 
  • Comprehensive health, dental, and vision insurance 
  • Life insurance options 
  • Paid parental leave 
  • Paid time off (PTO) to promote work-life balance 
  • Tuition reimbursement for continued education 
  • Employee Assistance Program (EAP) for personal and professional support 

We are committed to fostering a workplace that values integrity, growth, and student success. 

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