WE ARE ACCEPTING APPLICATIONS FOR THIS POSITION FROM ALL STUDENTS REGARDLESS OF WORK STUDY AWARD
This position is for Fall Semester of 2026
Academic Technologies is seeking a highly responsible, and motivated student to serve as a Computer Pod Student Consultant (SCONs). This position oversees daily operations within the computer classroom and computer pod.
The Computer Pod Student Consultant (SCONs) plays a critical role in ensuring high-quality technical support, maintaining operational efficiency, and delivering excellent customer service to students, faculty, and staff. This role acts as the primary point of coordination within the pod and serves as a liaison between students, faculties, staffs and full-time Academic Technologies personnel.
Successful candidates will demonstrate strong accountability, communication skills, and the ability to manage both technical responsibilities and team coordination.
Position Overview
The Computer Pod Student Consultant (SCONs) is responsible for overseeing pod operations, supporting staff, faculties, students and ensuring all technology and services within the pod function effectively. This position requires a balance of technical expertise, and customer service excellence.
Duties & Responsibilities:
Serve as the primary point of contact for technical and customer service issues
Provide technical support and training for classroom and pod technology
Monitor pod operations to ensure coverage, efficiency, and quality of service
Coordinate and communicate with full-time staff regarding issues, updates, and ongoing needs
Perform troubleshooting of hardware, software, and classroom technology systems
Ensure timely response and resolution of support requests
Assist with testing, deployment, and maintenance of new and existing technology
Maintain organization, cleanliness, and professional standards within the pod
Support administrative and operational tasks as needed