Strategy Implementation Jobs in Florida (NOW HIRING)

Under the direct supervision of the Associate Executive Director, the Sports Program Director will provide direct leadership and oversight to Sports Programs, and general Y programs within the center while consistently anticipating and exceeding member expectations. Serving the rapidly growing Wesley Chapel area, the Mary W. Sierra Family YMCA is slated for completion in the fall of 2026, and will serve as the Tampa Metropolitan Area YMCA's newest addition. The Sr. Program Director will be responsible for creating and implementing an integrated program strategy to support membership while delivering services as outlined by the association to include organization-wide standards and consistencies throughout all programs. The Sr. Program Director will provide supervision to a staff team driving superior program quality, ensuring all programs support membership, increasing program enrollments, and enhancing the member/participant experience. This position ensures that their teams operate efficiently and employs a continuous improvement model to meet and/or exceed goals for member/participant satisfaction, financial management and overall growth.

Critical areas of expertise include: leading others and working in teams, highly organized program management, delivering and managing robust programs focusing on quality, proven results in growth in programs, successfully overseeing part-time and entry-level teams and interviewing, hiring and onboarding associates, managing program quality, development and implementation of curriculum programming, staff leadership, proven results in growth in programs, successfully overseeing part-time and entry-level staff teams and interviewing, hiring and onboarding staff members.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

Program Quality and Growth

• Sports Operations > Works with the Center Executive Director to assist in implementing and overseeing all sports programs including youth & adult sports as well as clinics and sports camps. This includes, but not limited to:
  • Assists Center Executive Director to develop and implement program quality and growth strategies to increase member satisfaction and retention.
  • Assists in strategy implementation to achieve strategic plan targets for sports programming.
  • Monitors and documents activity/event performance for future planning.
  • Ensures that all sports staff adhere to standards of communication, safety, image, and engagement with both children and parents.
  • Recruits volunteer coaches to support sports programming needs.
  • Provides a visible presence in the center and sports department. Actively engages members to ensure member needs are met.
  • Assists the Center Associate Executive Director with the implementation of association surveys and action plans - tracking metrics and NPS.
  • Participates as an innovator for new and unique activities/programs/events/classes based on both solicited and unsolicited member feedback.
  • Proactively identifies and resolves member issues and concerns.
• Program Operations >
  • Responds to member and participant concerns in a timely manner, ensuring a positive program experience for members and participants. Anticipates and exceeds expectations consistently throughout programs.
  • Develops and implements association survey and measurement strategies and action plans through NPS surveys.
  • Leads strategy implementation to achieve strategic plan targets for programming.
  • Generates and/or analyzes program enrollment, and revenue to monitor and report on achievement of goals.
  • Develops and controls department budgets so that resources are devoted to top priorities and strategic objectives.
  • Dedicated focus on program growth, innovation and quality results.
  • Dedicated focus on program growth, innovation and quality results.
• Open Play Oversight & Member Experience >
  • Provide leadership and oversight of all open play offerings, including but not limited to basketball, pickleball, volleyball, and general gym use.
  • Develop, implement, and enforce clear open play guidelines, court rotation systems, and usage policies to ensure safe, equitable, and positive member experiences.
  • Schedule open play activities to balance member demand, program offerings, and facility availability.
  • Train, support, and supervise staff responsible for facilitating open play, with an emphasis on customer service, inclusion, and conflict resolution.
  • Serve as a point of escalation for open play concerns, proactively addressing issues to maintain a welcoming and respectful environment.
• Space Optimization & Program Expansion>
  • Strategically evaluate and optimize the use of all program spaces to maximize participation and revenue while supporting mission impact.
  • Identify underutilized time blocks and spaces and develop new programs, leagues, clinics, events, and open-use opportunities to expand the program catalog.
  • Collaborate with Operations / Facilities to ensure spaces are safely prepared, properly staffed, and effectively promoted.
  • Monitor participation data and financial performance to assess program success and continuously refine offerings.
• Team Leadership
  • Provides direct supervision and leadership to the sports staff and volunteers (where applicable) to hire, develop, motivate and retain a committed team passionate about the YMCA's mission, safety and service to members, and the Tampa Y promise.
  • Provides direct supervision to all direct reports and ensures their professional development and success.
  • Supervises and leads program teams to create and maintain meaningful and impactful relationships.
  • Manages associate schedules and payroll for departments ensuring efficient use of resources occurs within programs at all times.
  • Ensures compliance with all federal, state and county laws and regulations related to payroll, licensing, child labor laws, etc.
  • Completes all job related, supervisory and other trainings as required.
  • Performs other duties as assigned.

Safety and Risk Management

• Adhere to all Federal, State, and local safety regulations, as well as all YMCA policies and procedures related to the safety, health, and welfare of members, participants, guests, and staff.
• Ensure that all Tampa YMCA standards, leading practices, and policies are implemented and consistently followed, including those related to emergency procedures, child abuse prevention, and appropriate supervision.
• Adhere to policies and procedures related to managing high-risk activities and supervising participants and boundaries with participants when applicable.
• Ensure implementation of and follows all training requirements including risk management and child abuse prevention training in addition to ensuring proper reporting of all incidents/accidents according to risk management procedures.
• Maintain a safe and healthy environment at all times, including performing daily safety checks of program areas, equipment, and supplies.
• Maintain proper records, including certifications, meetings and trainings.
• Maintain an emphasis on safety in all areas of responsibility as they relate to members and staff.
• Front desk personnel-ensure member or association guest are properly signed in and signed out, ensures only authorized adults are allowed in the facility, etc.
• Contribute to creating and maintaining a safe, positive, and respectful environment for members, guests, and staff.
• Promptly report any suspicious or inappropriate behavior, as well as policy violations, following established association procedures.
• Must successfully complete Level 2 fingerprinting - for more information, click the link (https://info.flclearinghouse.com )