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Team Overview

The TruOps Digital Experience team within Global Operations is responsible for delivering scalable, integrated solutions across the Salesforce ecosystem that enable efficient, consistent execution of the end-to-end lead-to-service lifecycle. The team partners closely with business, operations, finance, sales support, and technology stakeholders to drive global standardization, automation, governance, and continuous improvement across TransUnion's operating model.
This newly created role reports into a newly established function within TruOps Digital Experience and will help define the international strategy, deployment approach, and repeatable playbooks needed to scale platform capabilities across geographies. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

Role Overview and Core Responsibilities

• Serve as a trusted advisor and execution lead for international platform strategy and deployment initiatives within the TruOps Salesforce ecosystem, helping align regional processes, operating models, data standards, and governance expectations.
• Lead discovery across international markets to understand current-state systems, workflows, stakeholder needs, regional practices, and gaps that may impact global standardization or deployment readiness.
• Partner with cross-functional stakeholders across International Operations, Sales/Sales Support, Finance, Billing, Technology, and other business teams to build alignment around scalable, globally consistent ways of working.
• Shape and evolve international deployment strategies that balance global standardization with required localization for regulatory, language, currency, market, and operational differences.
• Manage program execution across regions, including roadmap alignment, dependency management, risk and issue tracking, milestone coordination, and communication of progress to key stakeholders.
• Develop and operationalize scalable deployment playbooks that support repeatable, high-quality execution of platform capabilities across countries and regions.
• Facilitate governance routines, working sessions, readiness assessments, and stakeholder updates to promote transparency, disciplined execution, and adoption.
• Identify opportunities to improve process consistency, operational efficiency, business intelligence, communication, and value realization across the global TruOps ecosystem.
• Help translate business needs into clear process and platform requirements while partnering closely with Technology teams responsible for solution design and technical execution.

Required Knowledge and Experiences

• 10+ years of experience in program management, strategic planning, digital transformation, operational strategy, or related business transformation work, with experience supporting complex global or cross-regional initiatives.
• 5+ years leading large-scale, multi-year initiatives in a matrixed environment, with demonstrated ability to coordinate across business, operations, finance, sales support, and technology stakeholders.
• Demonstrated ability to work through ambiguity, build structure where processes are not yet defined, and lead discovery efforts that inform strategy, sequencing, and execution planning.
• Proven experience developing roadmaps, implementation plans, governance routines, and scalable playbooks that drive consistent outcomes across complex stakeholder ecosystems.
• Strong stakeholder influence, negotiation, and partnership skills, with the ability to build trust, navigate competing priorities, resolve conflict constructively, and drive progress without direct authority.
• Strong understanding of business process design, operating model alignment, and B2B lead-to-service workflows, with the ability to connect strategy, process, technology enablement, and measurable business outcomes.
• Demonstrated capability in value realization and performance tracking, including defining success measures, assessing adoption, identifying operational gaps, and driving continuous improvement.
• Bachelor's degree in business, finance, analytics, information systems, or a related field, or equivalent experience; advanced degree preferred.

Required Technical Skills

• Experience working with Salesforce or similar enterprise platforms, with enough platform fluency to understand business needs, process impacts, system dependencies, and technology partnership requirements.
• Ability to document and interpret process flows, current-state/future-state workflows, business requirements, and operational handoffs across teams, countries, and systems.
• Working knowledge of data governance, master data management concepts, reporting needs, and platform-enabled operational controls that support scalable global execution.

We're also looking for the preferred skills below. Whether you are proficient or could use some brushing up, we're happy to support your career development and growth in:

• Salesforce certifications or hands-on experience supporting Salesforce-enabled transformation, deployment, or optimization initiatives.
• Working knowledge of organizational change management methodologies, such as Prosci or ADKAR.
• Familiarity with program or project management methodologies, such as PMP, Agile, or equivalent delivery frameworks.
• Experience with Lean, Six Sigma, process improvement, or operational excellence methodologies.
• Experience supporting international transformation initiatives, acquisition integration, platform enablement, or global operating model standardization.

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Benefits that support every part of your life:

At TransUnion, we design benefits to help youfeel well, do well, and plan well-from day one.

For Your Health: Enjoyday-one eligibilityfor medical, dental, and vision coverage, plus supplemental plan options. Spousal, domestic partner, and other eligible dependent coverage is available on select plans. Choose taxadvantagedHSAandFSAaccounts to make everyday care more affordable.

For Your Protection: We've got your back withcompanypaid basic life and AD&D, optionalvoluntary life and AD&Dfor you and your family, andshort and longterm disability. You can also opt into alegal plan,pet insurance, andtravel accident coverage.

For Your Family: Fromadoption assistance and fertility planning coveragetocaregiver support, we're here for every chapter. AccessDependent Care FSA for possibility of an employer match, a complimentaryCare@Workmembership, andup to 12 weeks of paid parental leavewith eligibility for a thoughtful, gradual return.

For Your Future: Build toward what's next with our401(k) with employer matchandEmployee Stock Purchase Plan (ESPP). Tapfinancial wellness resources,career coaching, and optionallongterm care insuranceto plan confidently.

For You: Grow and recharge withtuition reimbursement,flexible time off for exempt employees or paid time off for nonexempt employees, up to 12 paid holidays per year, commuter benefits, employeediscounts,charitable gift matching, andpaid volunteer time off, plus corporate volunteer events that make it easy to give back.

For Your Wellness: Access24/7 supportincluding professionaltherapy,coaching, and emotional wellbeing programs alongside guided meditation and resources that supportphysical, mental, social, and financial wellness.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans' Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion's Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting ERCoE@transunion.com.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

TransUnion complies with all applicable immigration laws and regulations. The Company does not presently provide employer support or sponsorship for an immigration-related employment benefit for this position. Applicants must be authorized to work in the United States on a full-time basis without the need for employer support or sponsorship now or in the future.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company's reputation are also essential expectations of this position.

Pay Scale Information:The U.S. base salary range for this position is $100,100.00 - $150,000.00 annually. *The salary range for this position reflects a reasonable estimate of the range of compensation for this job. At TransUnion, actual compensation is based on careful consideration of additional factors such as (but not limited to) an individual's education, training, work experience, job-related skill set, location, and industry knowledge, as well as the scope and responsibilities of the position and market considerations. Regular, fulltime non-sales positions may be eligible to participate in TransUnion's annual bonus plan. Certain positions may be also eligible for long-term incentives and other payments based on applicable company guidance and plan documents.

TransUnion Overview:

At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver's seat of their professional development- while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that's why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.

Be a part of our Workforce for Good - you'll work with great people, pioneering products and cutting-edge technology.

TransUnion's Internal Job Title:

Advisor, Business Processes

Company:

TransUnion LLC