Strategic Leadership & Organizational Alignment * Act as the primary operational strategist supporting the Executive Director, translating organizational priorities into coordinated, actionable plans.
Strategic Leadership & Organizational Alignment * Act as the primary operational strategist supporting the Executive Director, translating organizational priorities into coordinated, actionable plans.
WHAT WE DO Our Strategy and Operations consultants work with clients at all levels of the organization, from the C-suite to the shop floor, helping them to deliver on their most strategic initiatives.
WHAT WE DO Our Strategy and Operations consultants work with clients at all levels of the organization, from the C-suite to the shop floor, helping them to deliver on their most strategic initiatives.
Full ownership over strategy, operations, and team building from day one
Full ownership over strategy, operations, and team building from day one
... strategy, operations, and team building from day one
... strategy, operations, and team building from day one
Key Duties & Responsibilities 1. Strategic & Innovative Leadership - Property & Operations Define and execute the analytics vision for Property & Operations in alignment with enterprise priorities ...
Key Duties & Responsibilities 1. Strategic & Innovative Leadership - Property & Operations Define and execute the analytics vision for Property & Operations in alignment with enterprise priorities ...
Coordinates with Field Operations Regional Managers, Supervisors, and Strategic Operations leadership for operations, planning, and administration. Provides Field Operations Leadership with ...
Coordinates with Field Operations Regional Managers, Supervisors, and Strategic Operations leadership for operations, planning, and administration. Provides Field Operations Leadership with ...
Coordinates with Field Operations Regional Managers, Supervisors, and Strategic Operations leadership for operations, planning, and administration. Provides Field Operations Leadership with ...
Coordinates with Field Operations Regional Managers, Supervisors, and Strategic Operations leadership for operations, planning, and administration. Provides Field Operations Leadership with ...
Coordinates with Field Operations Regional Managers, Supervisors, and Strategic Operations leadership for operations, planning, and administration. Provides Field Operations Leadership with ...
Coordinates with Field Operations Regional Managers, Supervisors, and Strategic Operations leadership for operations, planning, and administration. Provides Field Operations Leadership with ...
Coordinates with Field Operations Regional Managers, Supervisors, and Strategic Operations leadership for operations, planning, and administration. Provides Field Operations Leadership with ...
Coordinates with Field Operations Regional Managers, Supervisors, and Strategic Operations leadership for operations, planning, and administration. Provides Field Operations Leadership with ...
Strategic Operations Associate - Washington, D.C.
$74K - $108K/yr
Coordinates with Field Operations Regional Managers, Supervisors, and Strategic Operations leadership for operations, planning, and administration. Provides Field Operations Leadership with ...
Strategic Operations Associate - Washington, D.C.
$74K - $108K/yr
Coordinates with Field Operations Regional Managers, Supervisors, and Strategic Operations leadership for operations, planning, and administration. Provides Field Operations Leadership with ...
Manager, Strategy and Operations Consulting
Washington, DC · On-site
$110K - $135K/yr
... Strategy and Operations Services practice of HCE is looking for experienced candidates in providing consulting services specifically for not-for-profit colleges and universities. Ideal candidates ...
Manager, Strategy and Operations Consulting
Washington, DC · On-site
$110K - $135K/yr
... Strategy and Operations Services practice of HCE is looking for experienced candidates in providing consulting services specifically for not-for-profit colleges and universities. Ideal candidates ...
Strategic Operations Associate - Washington, D.C.
Washington, DC · On-site +1
$74K - $108K/yr
Responsibilities • Provides account coverage to ensure uninterrupted customer service. • Coordinates with Field Operations Regional Managers, Supervisors, and Strategic Operations leadership for ...
Strategic Operations Associate - Washington, D.C.
Washington, DC · On-site +1
$74K - $108K/yr
Responsibilities • Provides account coverage to ensure uninterrupted customer service. • Coordinates with Field Operations Regional Managers, Supervisors, and Strategic Operations leadership for ...
Coordinates with Field Operations Regional Managers, Supervisors, and Strategic Operations leadership for operations, planning, and administration. Provides Field Operations Leadership with ...
Coordinates with Field Operations Regional Managers, Supervisors, and Strategic Operations leadership for operations, planning, and administration. Provides Field Operations Leadership with ...
Audit/Financial Operations Support Senior Consultant
Rosslyn, VA · On-site
$132K/yr
Your work may span strategy, operations, process design, and technology as we partner with clients to transform finance. Work you'll do As a Senior Consultant, Controllership on the Government ...
Audit/Financial Operations Support Senior Consultant
Rosslyn, VA · On-site
$132K/yr
Your work may span strategy, operations, process design, and technology as we partner with clients to transform finance. Work you'll do As a Senior Consultant, Controllership on the Government ...
Associate, Strategy and Operations Consulting
Washington, DC · On-site +1
$90K - $110K/yr
... Strategy and Operations practice of K&Co-HCE is looking for experienced candidates in providing consulting services specifically for not-for-profit colleges and universities. Ideal candidates will ...
Associate, Strategy and Operations Consulting
Washington, DC · On-site +1
$90K - $110K/yr
... Strategy and Operations practice of K&Co-HCE is looking for experienced candidates in providing consulting services specifically for not-for-profit colleges and universities. Ideal candidates will ...
Associate, Strategy and Operations Consulting
Washington, DC · On-site
$90K - $110K/yr
... Strategy and Operations practice of K&Co-HCE is looking for experienced candidates in providing consulting services specifically for not-for-profit colleges and universities. Ideal candidates will ...
Associate, Strategy and Operations Consulting
Washington, DC · On-site
$90K - $110K/yr
... Strategy and Operations practice of K&Co-HCE is looking for experienced candidates in providing consulting services specifically for not-for-profit colleges and universities. Ideal candidates will ...
Strategic Ops Advisor, Senior with Security Clearance
Mclean, VA · On-site
$102K - $135K/yr
Orbis is seeking an experienced Strategic Operations Advisor to lead program planning and evaluation activities for a client in the US Intelligence Community. The Strategic Ops Advisor will have the ...
Strategic Ops Advisor, Senior with Security Clearance
Mclean, VA · On-site
$102K - $135K/yr
Orbis is seeking an experienced Strategic Operations Advisor to lead program planning and evaluation activities for a client in the US Intelligence Community. The Strategic Ops Advisor will have the ...
Strategic Ops Advisor, Senior with Security Clearance
Mclean, VA · On-site
$102K - $135K/yr
Orbis is seeking an experienced Strategic Operations Advisor to lead program planning and evaluation activities for a client in the US Intelligence Community. The Strategic Ops Advisor will have the ...
Strategic Ops Advisor, Senior with Security Clearance
Mclean, VA · On-site
$102K - $135K/yr
Orbis is seeking an experienced Strategic Operations Advisor to lead program planning and evaluation activities for a client in the US Intelligence Community. The Strategic Ops Advisor will have the ...
Associate, Strategy and Operations Consulting
Washington, DC · On-site
$90K - $110K/yr
... Strategy and Operations practice of K&Co-HCE is looking for experienced candidates in providing consulting services specifically for not-for-profit colleges and universities. Ideal candidates will ...
Quick apply
Associate, Strategy and Operations Consulting
Washington, DC · On-site
$90K - $110K/yr
... Strategy and Operations practice of K&Co-HCE is looking for experienced candidates in providing consulting services specifically for not-for-profit colleges and universities. Ideal candidates will ...
... Strategy and Operations Services practice of HCE is looking for experienced candidates in providing consulting services specifically for not-for-profit colleges and universities. Ideal candidates ...
... Strategy and Operations Services practice of HCE is looking for experienced candidates in providing consulting services specifically for not-for-profit colleges and universities. Ideal candidates ...
Strategy And Operations information
See Reston, VA salary details
$71.3K - $89.8K
2% of jobs
$89.8K - $108.2K
8% of jobs
$120K is the 25th percentile. Wages below this are outliers.
$108.2K - $126.7K
23% of jobs
$126.7K - $145.2K
16% of jobs
The median wage is $146.6K / yr.
$145.2K - $163.7K
14% of jobs
$163.7K - $182.2K
11% of jobs
$184.3K is the 75th percentile. Wages above this are outliers.
$182.2K - $200.7K
9% of jobs
$200.7K - $219.2K
7% of jobs
$219.2K - $237.7K
4% of jobs
$237.7K - $256.2K
3% of jobs
$256.2K - $274.7K
2% of jobs
$71.3K
$162.1K
$274.7K
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Job description
Smithbucklin, a 650-person, employee-owned professional services company with more than 70 years of success serving the association market, with primary offices in Chicago and Washington, D.C., is looking for a Director of Membership & Operations to join our team in our DC office and serve our association management client organization Vacation Rental Management Association (VRMA).
The Vacation Rental Management Association (VRMA), a leading professional association in the vacation rental industry, is seeking a Director of Membership and Operations.
In this role, the Director will enhance internal operations, increase member value, and ensure effective organizational performance. Reporting to the Executive Director, the position involves integrating strategy, operations, membership, and volunteer engagement for long-term growth and relevance.
As a key partner to the Executive Director, the Director will align staff and systems, boost operational effectiveness, and ensure VRMA delivers valuable experience for members and stakeholders.
At Smithbucklin, we embody a culture driven by optimism, ambition, expertise, and thoughtfulness, where every team member is empowered to exceed expectations and deliver exceptional results for our clients. Join us in shaping the future of association management, where our values serve as the cornerstone of our success.
What You Will Do:
Strategic Leadership & Organizational Alignment
- Act as the primary operational strategist supporting the Executive Director, translating organizational priorities into coordinated, actionable plans.
- Maintain cross-functional operational oversight to ensure VRMA performs strongly in areas such as leadership alignment, member value creation, program quality, financial strength, and long-term growth positioning.
- Facilitate organizational focus and rhythm, ensuring decisions and resources align with strategic priorities.
Membership Strategy, Growth, and Engagement
- Lead a comprehensive membership strategy that drives recruitment, retention, and increased member engagement, contributing to overall member and revenue growth.
- Continuously refine membership offerings using insights from data, market dynamics, competitive analysis, and member feedback.
- Strengthen the association's market position and reputation by ensuring the member experience remains differentiated and high value.
- Partner with Marketing to enhance communications, onboarding, and engagement pathways that deepen membership and participation.
Data Strategy, Governance & Systems Leadership
- Own membership data integrity and CRM performance, ensuring a single source of truth that accurately tracks pipeline, conversion, renewal, and engagement metrics
- Lead CRM and marketing automation configuration (segmentation, workflows, integrations) to execute acquisition, renewal, and engagement campaigns tied to membership growth targets
- Direct performance reporting and forecasting, establishing KPIs and translating results into specific actions to close gaps in growth, retention, and engagement
- Lead membership operations and systems, standardizing workflows, improving data accuracy, and strengthening infrastructure to support efficient, scalable service delivery
Volunteer Leadership & Governance Support
- Build and sustain an effective volunteer ecosystem by leading recruitment, onboarding, training, and recognition efforts.
- Ensure committees and volunteer groups operate with clarity, purpose, and alignment with the association's goals.
- Promote modern governance practices and support volunteers in delivering consistent, high-quality contributions
Financial Oversight & Business Operations
- Partner with the Executive Director to develop the annual operating budget and ensure resource alignment with strategic goals.
- Oversee financial reporting, reconciliation, and monthly performance analytics, ensuring transparency and accuracy.
- Identify opportunities to strengthen financial resilience, support investment capacity, and improve operational margins.
Staff Leadership & Performance Management
- Supervise designated staff providing clear direction, performance expectations, and professional development support.
- Foster a collaborative and results-driven culture that emphasizes accountability, communication, and service excellence.
- Ensure staff have the tools, clarity, and environment needed to thrive and deliver strong outcomes.
Executive & Board Support
- Provide the Executive Director and Board of Directors with timely operational insights, performance updates, financial reporting, and membership analytics.
- Support organizational planning, risk assessment, and prioritization processes that keep VRMA future-focused and responsive.
- Prepare high-quality materials, dashboards, and reports that enhance decision-making and visibility across the organization.
Basic Qualifications:
- Significant experience in association management, membership, operations, or related functions, with demonstrated results in growth, retention, and engagement
- Strong project and process management discipline, with the ability to translate strategy into coordinated execution across functions
- Proven ability to improve operational systems, enhance member value, and manage complex, multi-stakeholder initiatives
- Experience with CRM platforms (e.g., HubSpot, Salesforce), campaign execution, data management and performance reporting, as well as budgeting, financial analysis, and organizational performance management
- Excellent interpersonal and communication skills, with the ability to work effectively across staff teams, volunteer leaders, and external partners
- Familiarity with the vacation rental management industry is a plus
- Bachelor's degree or equivalent experience required; advanced degree preferred
Where Do You Fit?
Whether you are just beginning your career or are a mid- or senior-level professional, working at Smithbucklin will offer you countless opportunities to develop transferable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine and hardworking colleagues, you will build meaningful, deep and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, as a 100 percent employee-owned company, Smithbucklin offers all of our people - regardless of position or compensation - an equal chance to experience the fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of Smithbucklin and are unified in the goal of building a great, enduring company.
Smithbucklin is a hybrid work environment with in-office days established as Monday, Tuesday, and Thursday. Employees will work a standard 40-hour week, with the possibility of additional hours based on project deadlines.
Smithbucklin considers several factors when determining compensation, including a candidate's recent coursework, training, experience, and certifications, among other considerations. The expected pay for this role is $110,000-$120,000.
Equal Employment OpportunityAt Smithbucklin, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of a reference and background investigation based on position.
Smithbucklin will not sponsor applicants for work visas and as a precondition of employment. You must be authorized to work in the United States permanently.
About SmithBucklin
Sourced by ZipRecruiter
Industry
Non-profits
Company size
501 - 1,000 Employees
Headquarters location
Chicago, IL, US
Year founded
1949