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Strategy And Operations Director Jobs in Raleigh, NC

MyEyeDr.

Director, Customer Experience

Raleigh, NC · Hybrid

Description About the role The Director, Experience Strategy and Operations is responsible for developing and implementing strategies that enhance both the patient journey and the in office associate ...

IQVIA

Therapeutic Strategy Director

Durham, NC

Job Level: Therapeutic Strategy Director - Internal Medicine Location: Home-based in USA JOB ... TSL will serve as a therapeutic and operational strategy expert throughout the new business and ...

Pwc

Payer Platform Delivery Lead, Director

Raleigh, NC

$155K - $410K/yr

These individuals analyse client needs, develop operational strategies, and offer guidance and ... As a Director you will set the strategic direction, drive business growth, and maintain impactful ...

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All JobsStrategy And Operations Director JobsStrategy And Operations Director Jobs in Raleigh, NC

Strategy And Operations Director information

See Raleigh, NC salary details

$33.1K

$104.7K

$174.5K

How much do strategy and operations director jobs pay per year?

As of Jul 2, 2026, the average yearly pay for strategy and operations director in Raleigh, NC is $104,674.00, according to ZipRecruiter salary data. Most workers in this role earn between $73,400.00 and $131,700.00 per year, depending on experience, location, and employer.

How does a Strategy and Operations Director typically collaborate with other departments to drive organizational success?

A Strategy and Operations Director plays a pivotal role in aligning cross-functional teams by working closely with department heads such as finance, marketing, and product development. This collaboration ensures organizational goals are translated into actionable plans and operational efficiencies. Regular meetings, joint planning sessions, and transparent communication are essential tools used to identify challenges, monitor progress, and adjust strategies as needed. The director also often leads or participates in strategic initiatives, change management projects, and performance reviews, fostering a collaborative culture that supports company-wide objectives.

What does a Strategy and Operations Director do?

A Strategy and Operations Director is responsible for developing and executing business strategies to achieve company goals while overseeing daily operations to ensure efficiency. They analyze market trends, identify areas for growth, and collaborate with different departments to implement process improvements. This role often involves leading cross-functional teams, managing budgets, and ensuring that organizational objectives align with overall business strategies. Ultimately, they play a key role in driving organizational success by balancing strategic planning with operational excellence.

What is the difference between Strategy And Operations Director vs Business Development Manager?

AspectStrategy And Operations DirectorBusiness Development Manager
Required CredentialsTypically requires a bachelor's degree in business, management, or related field; often an MBA; extensive experience in strategy and operationsUsually holds a bachelor's degree in business, marketing, or related field; experience in sales or client relations
Work EnvironmentOversees strategic planning and operational processes across departments; works closely with executive leadershipFocuses on identifying new business opportunities, building client relationships, and sales growth
Employer & Industry UsageCommon in corporate, manufacturing, and service industries for high-level strategic rolesPrevalent in sales-driven industries like tech, finance, and consulting for growth roles

The Strategy And Operations Director primarily focuses on high-level strategic planning and operational efficiency within an organization, working closely with leadership. In contrast, a Business Development Manager concentrates on expanding the company's market presence through sales and client acquisition. While both roles require strategic thinking, their core responsibilities and daily activities differ significantly.

What are the key skills and qualifications needed to thrive as a Strategy and Operations Director, and why are they important?

To thrive as a Strategy and Operations Director, you need strong analytical abilities, strategic planning experience, and a background in business administration or a related field, often supported by an MBA or similar qualification. Familiarity with business intelligence tools, project management software, and data analytics platforms is typically required. Exceptional leadership, communication, and problem-solving skills are crucial for driving cross-functional teams and aligning stakeholders around organizational goals. These competencies are vital for developing effective strategies, optimizing operations, and ensuring successful execution of business objectives.
What are popular job titles related to Strategy And Operations Director jobs in Raleigh, NC? For Strategy And Operations Director jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Strategy And Operations Director jobs in Raleigh, NC look for? The top searched job categories for Strategy And Operations Director jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Strategy And Operations Director jobs? Cities near Raleigh, NC with the most Strategy And Operations Director job openings:
Strategy And Operations Director jobs near you
Director Infrastructure & Operations (Desktop)

Director Infrastructure & Operations (Desktop)

First Citizens Bank

Raleigh, NC

Full-time

Posted 13 days ago

First Citizens Bank rating

7.5

Company rating: 7.5 out of 10

Based on 104 frontline employees who took The Breakroom Quiz

89th of 144 rated banks

Job description

Overview

This is a remote role that may only be hired in the following location(s): Arizona or North Carolina.

The IT Infrastructure & Operations Director is responsible for leading the Bank’s desktop technical operations, infrastructure, and associated teams. This role ensures the performance, reliability, security, and cost-effectiveness of enterprise infrastructure, including software, hardware and related tools. The position provides strategic leadership, operational oversight, and technical expertise while managing and developing a high-performing IT organization supporting critical business and regulatory needs.

This role manages an organization of approximately 20 associates, with 3–4 direct reports, and partners closely with business stakeholders, vendors, and senior leadership.


Responsibilities

Infrastructure & Operations Leadership

  • Provide oversight for enterprise infrastructure and technical operations, including desktop hardware, software, and end-user support services.
  • Lead associate teams responsible for daily technical operations and long-term infrastructure stability.
  • Establish performance monitoring, reporting, and service metrics to ensure reliability, capable responsiveness and cost-effectiveness.
  • Guide teams through the resolution of complex technical incidents and escalations.
  • Ensure infrastructure solutions are scalable, resilient, and aligned with overall operational needs.

Strategy & Business Alignment

  • Align infrastructure strategy and operational initiatives with evolving business objectives and regulatory requirements.
  • Partner with internal business leaders to understand needs and translate them into effective technical solutions.
  • Develop and maintain strong relationships with vendors, service providers, and external partners.
  • Lead and execute infrastructure-related initiatives, continuous improvement efforts, and modernization programs.

Management & Leadership

  • Set clear expectations and accountability to achieve departmental and organizational goals.
  • Manage budget planning, forecasting, and resource allocation for infrastructure and operations.
  • Develop, update, and enforce IT policies, standards, processes, and controls to improve efficiency and compliance.
  • Recruit, coach, develop, and evaluate management and technical staff.
  • Foster a supportive, inclusive, and performance-driven team environment focused on professional growth.

Technical Expertise & Governance

  • Serve as a technical and strategic advisor to senior management on infrastructure and operations matters.
  • Maintain strong knowledge of infrastructure technologies, including Windows-based environments and key end-user computing platforms/services.
  • Oversee identity and access management, security controls, vulnerability management, and system hardening as required.
  • Ensure compliance with financial services regulatory requirements, security standards, and internal controls.
  • Monitor industry trends, emerging technologies, and vendor offerings to inform roadmap and investment decisions.

Qualifications

Bachelor's Degree and 8 years of experience in Technology Delivery, Project, Program, or Portfolio Management OR High School Diploma or GED and 12 years of experience in Technology Delivery, Project, Program, or Portfolio Management

Preferred Skills & Experience

  • Strong people manager with experience leading managers and technical teams
  • Deep understanding of enterprise infrastructure in regulated environments
  • Experience supporting end-user teams and production operations
  • Windows-based infrastructure experience (engineering, design, implementation)
  • Knowledge of networking, infrastructure hardware, and enterprise software platforms
  • Experience with access management, security controls, and vulnerability management
  • Financial services or similarly regulated industry experience preferred
  • Strong communication, leadership, and stakeholder management skills
  • Experience with DEX or similar tools

#LI-JM1

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Qualifications:

Bachelor's Degree and 8 years of experience in Technology Delivery, Project, Program, or Portfolio Management OR High School Diploma or GED and 12 years of experience in Technology Delivery, Project, Program, or Portfolio Management

Preferred Skills & Experience

  • Strong people manager with experience leading managers and technical teams
  • Deep understanding of enterprise infrastructure in regulated environments
  • Experience supporting end-user teams and production operations
  • Windows-based infrastructure experience (engineering, design, implementation)
  • Knowledge of networking, infrastructure hardware, and enterprise software platforms
  • Experience with access management, security controls, and vulnerability management
  • Financial services or similarly regulated industry experience preferred
  • Strong communication, leadership, and stakeholder management skills
  • Experience with DEX or similar tools

#LI-JM1

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.

Education:UNAVAILABLEEmployment Type: FULL_TIME

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