Strategic Operations Manager Jobs in Quebec (NOW HIRING)

The incumbent is responsible for leading internal and external projects as assigned, with an emphasis on handling communications, relationships, costs, and project management. The role is required to start key initiatives and collaborate with the main stakeholders within the Operations team. The incumbent assists in developing a coherent strategy that improves the performance with a strong focus on oversight, delivery, and communication for smooth integration and maximum success.

       Support defining an Operational strategy that aligns programs and initiatives across the Operations functions with CN's overall strategic agenda

       Link organizational and functional dependencies highlighting cost and benefits over time

       Facilitate planning and prioritization of functional goals and priorities, ensuring a direct connection to long-term business goals

       Ensure that the strategic portfolio is well documented and clearly communicated to key stakeholders in order to ensure alignment and understanding of the value drivers

       Handle governance forums for regular process updates, issue escalation, and information dissemination to facilitate project prioritization and decision making

       Ensure the progress and delivery of key initiatives

       Collaborate with the leadership team to oversee and finalize materials for executive committee

       Support change management activities into project and implementation plans

       Identify activities required to handle risk and resistance that may be associated with change

       Support and deliver on the communication plans to keep stakeholders informed, engaged, and supportive of project and program initiatives

       Work in collaboration with leadership team on development and execution of operational engagement plans.

       Facilitate planning and prioritization of functional goals and priorities, ensuring a direct connection to long-term business goals

       Lead internal functional communications strategies aligned with enterprise priorities, transformation initiatives, leadership messaging, and the Operational engagement plan.

       Draft and deliver executive-level communications on behalf of the Chief Operating Officer and executive team, including town halls, leadership briefings, presentations, emails, key messages, and talking points.

       Coordinate cross-functional messaging with HR, Corporate Communications, and business units to ensure consistency, clarity, accuracy, and alignment across communications.

       Translate complex technical concepts, projects, and data into clear, compelling narratives tailored to diverse audiences, including executives, leaders, and employees.

       Manage communications planning and cadence for functional initiatives, including network operations priorities, system implementations, cybersecurity updates, and digital transformation programs, with clear stakeholder mapping, timelines, milestones, and feedback loops.

       Provide strategic communications counsel to the CITO and I&T leadership team, identifying communications risks and supporting proactive stakeholder engagement.

       Oversee townhall and leadership sessions to ensure integrated planning and stakeholder involvement

       Draft, review, and execute communications on behalf of Chief Operating Officer

       Ensure project management practices and principles are followed when launching and running an initiative from start to end

       Ensure change management practices and principles are applied when launching and running business implementation

       Direct leadership and oversight of Operations Audit Manager position

       Alignment of operational audit priorities, deliverables and follow up activities.

       Oversee audit planning, issue escalation and monitoring of management actions

The role has standard working conditions in an office environment with a regular workweek from Monday to Friday. The role involves managing priorities and delivering work within established timelines, with support from the team to ensure sustainable and effective workload management. The role requires minimal travel (20%) within North America.

Management

       Minimum 5 years of pervious management experience

o   Experience interacting with executives

o   Experience in strategy development

o   Experience in change management

o   Experience handling multiple stakeholders

       Bachelor's Degree in Business Administration or Operations Management

       Master's Degree in Business Administration *

       Change Management (PROSCI) certification*

       Project Management (PMP) certification*

Any requirement marked with (*) will be considered an asset (not mandatory)

       Demonstrates agility and drives change

       Knows the business and stays current on industry needs

       Collaborates with others and shares information

       Sets direction and inspire others

       Communicates with impact

       Leads by example for the safety and security of all

       Strong computer skills and knowledge of Systems, Applications, and Products (SAP), Business Warehouse (BW), Microsoft Office suite including Microsoft project, and CN internal Systems

       Knowledge of railroad operations and back-office process

       Strong understanding of technology trends, change management and project management strategies