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Strategic Customer Success Manager Jobs in Rochester, NY

Corning

Principal Optical Applications Engineer

Fairport, NY · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Proven success leading complex cross-functional initiatives and influencing strategic business decisions. * Experience managing strategic customer relationships and leading technical engagements with ...

Ronco

Be Seen First

Strategic Account Manager

Rochester, NY · On-site

$65K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ronco is seeking a talented Strategic Account Manager - Healthcare for our Rochester territory who ... success based on our customers. But we do know how to let our hair down and have a serious bit of ...

Ronco

Strategic Account Manager - Education

Rochester, NY · On-site

$65K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a talented Strategic Account Manager - Education for our Rochester, New York ... customers. * Perform other duties as assigned. Requirements for Success: * Bachelor's degree or ...

Ronco

Strategic Account Manager - Education

Rochester, NY · Hybrid

$65K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We are seeking a talented Strategic Account Manager - Education for our Rochester, New York ... customers. * Perform other duties as assigned. Requirements for Success: * Bachelor's degree or ...

Ronco

Strategic Account Manager - Healthcare

Rochester, NY

$65K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ronco is seeking a talented Strategic Account Manager - Healthcare for our Rochester territory who ... success based on our customers. But we do know how to let our hair down and have a serious bit of ...

Ronco

Strategic Account Manager - Healthcare

Rochester, NY · On-site

$65K - $115K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ronco is seeking a talented Strategic Account Manager - Healthcare for our Rochester territory who ... success based on our customers. But we do know how to let our hair down and have a serious bit of ...

Ronco

Strategic Account Manager - Government

Rochester, NY · Hybrid

$72K - $128K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

To reach this goal, we are seeking a talented Strategic Account Manager - Government for our ... success based on our customers. And we do know how to let our hair down and have a serious bit of ...

Ronco

Strategic Account Manager - Government

Rochester, NY · On-site

$72K - $128K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

To reach this goal, we are seeking a talented Strategic Account Manager - Government for our ... success based on our customers. And we do know how to let our hair down and have a serious bit of ...

HEWITT YOUNG

Regional Sales Lead

Rochester, NY · On-site

$85K - $130K/yr

Build trusted relationships with strategic customer bases including but not limited to GCs, owners ... Maintain CRM discipline - updates, forecasts, status notes, and next steps of accountability.

HEWITT YOUNG

Regional Sales Lead

Rochester, NY · On-site

$85K - $130K/yr

Build trusted relationships with strategic customer bases including but not limited to GCs, owners ... Maintain CRM discipline - updates, forecasts, status notes, and next steps of accountability.

Nametag

Channel Account Manager

Rochester, NY

... solution engineers, customer success) and marketing, to support strategic goals and ensure ... Manage forecasts with partner teams ensuring health, accuracy and velocity. * Revenue and Outcomes ...

Kiongroup

Strategic Account Manager - East

Henrietta, NY · On-site

$115K - $160K/yr

The successful candidate must be able to work alongside customers to formulate insight-driven, end ... Manage high revenue-based opportunities to meet revenue and margin growth strategies. * Provide ...

Kiongroup

Strategic Account Manager - East

Henrietta, NY · On-site

$115K - $160K/yr

The successful candidate must be able to work alongside customers to formulate insight-driven, end ... Manage high revenue-based opportunities to meet revenue and margin growth strategies. * Provide ...

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All JobsStrategic Customer Success JobsStrategic Customer Success Manager JobsStrategic Customer Success Manager Jobs in Rochester, NY

Strategic Customer Success Manager information

See Rochester, NY salary details

$32.3K

$82.5K

$139K

How much do strategic customer success manager jobs pay per year?

As of Aug 13, 2026, the average yearly pay for strategic customer success manager in Rochester, NY is $82,459.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,100.00 and $98,300.00 per year, depending on experience, location, and employer.

What is a strategic customer success manager?

A Strategic Customer Success Manager is a professional responsible for building and maintaining strong relationships with key customers to ensure they achieve their desired outcomes using a company's products or services. They work closely with high-value clients, understanding their business goals, addressing challenges, and identifying opportunities for growth and mutual success. Their role often involves collaborating with sales, product, and support teams to deliver a seamless customer experience and drive long-term retention and loyalty.

What are the key skills and qualifications needed to thrive as a strategic customer success manager, and why are they important?

To thrive as a Strategic Customer Success Manager, you need deep knowledge of customer lifecycle management, strong analytical abilities, and experience in relationship management, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight or Totango, and data analysis software is commonly required. Exceptional communication, problem-solving, and strategic thinking skills help build lasting client relationships and proactively address challenges. These competencies enable you to drive customer retention, identify growth opportunities, and align customer outcomes with company goals.

How does a strategic customer success manager typically collaborate with sales and product teams to drive customer outcomes?

A Strategic Customer Success Manager often acts as a bridge between clients and internal teams, working closely with sales to identify upsell or cross-sell opportunities and with product teams to relay customer feedback and influence future development. They participate in regular strategy sessions, join joint calls or meetings with clients, and provide insights based on customer experience data. This collaboration ensures that customer needs are understood across the organization and that solutions are tailored for long-term satisfaction and retention.

What is the difference between Strategic Customer Success Manager vs Customer Success Manager?

AspectStrategic Customer Success ManagerCustomer Success Manager
FocusLong-term account growth and strategic planningDay-to-day customer support and retention
ResponsibilitiesDeveloping account strategies, upselling, and renewal planningOnboarding, troubleshooting, and maintaining customer satisfaction
CredentialsExperience in account management, strong communication skillsCustomer service background, relationship management skills
Work EnvironmentCollaborates with sales, marketing, and product teamsWorks closely with customers to resolve issues and ensure success

The Strategic Customer Success Manager focuses on long-term growth and strategic planning for key accounts, while the Customer Success Manager handles daily customer interactions and support. Both roles require strong relationship skills, but their scope and objectives differ significantly.

What are popular job titles related to Strategic Customer Success Manager jobs in Rochester, NY? For Strategic Customer Success Manager jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Strategic Customer Success Manager jobs in Rochester, NY look for? The top searched job categories for Strategic Customer Success Manager jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Strategic Customer Success Manager jobs? Cities near Rochester, NY with the most Strategic Customer Success Manager job openings:
Strategic Customer Success Manager jobs near you
Infographic showing various Strategic Customer Success Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $82,459 per year, or $39.6 per hour.

Business Development Manager

Magnetic Technologies Corporation

Rochester, NY • On-site

$120K - $140K/yr

Full-time

Re-posted 6 days ago

Job description

Why Join Arnold?

Arnold Magnetic Technologies is a global leader in high-performance magnetic materials and precision magnetic assemblies. Our products are mission-critical to applications across aerospace, defense, energy, medical, and automotive markets. You’ll be joining a team that is enabling innovation in electric propulsion, defense electronics, and advanced weapon systems through cutting-edge magnetic technology.

Job Summary:

The Business Development Manager (BDM) is responsible for driving revenue growth and market expansion for the Precision Thin Metals Division. This role focuses on identifying new business opportunities, developing strategic customer relationships, and expanding Arnold’s presence in high-performance applications including aerospace, defense, medical, and industrial markets.

The BDM will leverage deep technical understanding of precision thin metals to position Arnold as a preferred partner for engineered material solutions.

Key Responsibilities

Business Growth & Strategy

  • Identify, develop, and execute strategic growth initiatives for precision thin metals products (e.g., precision strip, foil, and specialty alloys).
  • Build and manage a robust pipeline of new business opportunities aligned with division objectives.
  • Analyze market trends, competitive landscape, and customer needs to guide product and commercial strategy.
  • Support long-term strategic planning, including target accounts and vertical market expansion.

Customer Development

  • Establish and maintain strong relationships with key OEMs, Tier 1 suppliers, and engineering teams.
  • Engage early in customer design cycles to influence material selection and specifications.
  • Act as the primary commercial interface for new accounts and strategic prospects.
  • Lead negotiations on pricing, contracts, and long-term agreements.
  • Provide solution selling and support for Precision Thin Metals alloys including Titanium, Stainless Steel, Nickel Alloys, Nickel Iron, Magnetic & Cobalt alloys, NGOES.


Technical & Commercial Leadership

  • Translate customer technical requirements into viable product solutions in collaboration with engineering and operations.
  • Deliver technical presentations and value propositions to customers.
  • Coordinate with internal teams (R&D, manufacturing, quality) to ensure successful project execution.
  • Support quoting, cost modeling, and margin optimization efforts.

Cross-Functional Collaboration

  • Work closely with Sales, Engineering, Operations, and Product Management to align on customer strategies.
  • Provide voice-of-customer insights to inform product development and innovation.
  • Participate in trade shows, industry events, and customer visits.


Qualifications

Education & Experience

  • Bachelor’s degree in Engineering, Business, or related field (Master’s degree preferred).
  • Minimum of 5-10+ years of experience in business development, technical sales, or account management in metals, materials, or industrial manufacturing (aerospace, defense, medical devices or electronic industries preferred).
  • Strong understanding of specialty alloys, strip/foil processing, or related manufacturing processes (e.g., Titanium, stainless, nickel, cobalt, iron-based alloys).
  • Proven track record of winning new business and growing strategic accounts.
  • Ability to travel (~30–50%) domestically and internationally.
  • Proven Experience with CRM tools and pipeline management.

Skills & Competencies

  • Demonstrated success in developing and capturing new business with complex, multi-stakeholder sales.
  • Technical acumen and ability to communicate complex engineering concepts to diverse audiences.
  • Self-starter with a strategic mindset and strong execution capabilities.
  • Excellent communication, negotiation, and presentation skills.

#ALN #ROC #CORP #MTA #GVL

Location: (Flexible / Remote with travel)

Arnold Magnetic Technologies is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran