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Strategic Customer Success Manager Jobs in Raleigh, NC

BetterUp

Senior Customer Success Manager

Raleigh, NC · On-site

The role supports our distribution strategy by driving customer value, increasing the measurable and perceived value that customers receive from the BetterUp platform. Our Customer Success Managers ...

Tantalus

Senior Manager, Customer Success

Raleigh, NC · On-site +1

Develop and execute customer success and pursuit strategies, including sales promotion programs to ... Manage lifecycle for assigned accounts. What you Bring: Education and Experience: * 5+ years of ...

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Strategic Customer Success Manager information

See Raleigh, NC salary details

$31.6K

$80.7K

$136.1K

How much do strategic customer success manager jobs pay per year?

As of Aug 9, 2026, the average yearly pay for strategic customer success manager in Raleigh, NC is $80,741.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.

What is a strategic customer success manager?

A Strategic Customer Success Manager is a professional responsible for building and maintaining strong relationships with key customers to ensure they achieve their desired outcomes using a company's products or services. They work closely with high-value clients, understanding their business goals, addressing challenges, and identifying opportunities for growth and mutual success. Their role often involves collaborating with sales, product, and support teams to deliver a seamless customer experience and drive long-term retention and loyalty.

What are the key skills and qualifications needed to thrive as a strategic customer success manager, and why are they important?

To thrive as a Strategic Customer Success Manager, you need deep knowledge of customer lifecycle management, strong analytical abilities, and experience in relationship management, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight or Totango, and data analysis software is commonly required. Exceptional communication, problem-solving, and strategic thinking skills help build lasting client relationships and proactively address challenges. These competencies enable you to drive customer retention, identify growth opportunities, and align customer outcomes with company goals.

How does a strategic customer success manager typically collaborate with sales and product teams to drive customer outcomes?

A Strategic Customer Success Manager often acts as a bridge between clients and internal teams, working closely with sales to identify upsell or cross-sell opportunities and with product teams to relay customer feedback and influence future development. They participate in regular strategy sessions, join joint calls or meetings with clients, and provide insights based on customer experience data. This collaboration ensures that customer needs are understood across the organization and that solutions are tailored for long-term satisfaction and retention.

What is the difference between Strategic Customer Success Manager vs Customer Success Manager?

AspectStrategic Customer Success ManagerCustomer Success Manager
FocusLong-term account growth and strategic planningDay-to-day customer support and retention
ResponsibilitiesDeveloping account strategies, upselling, and renewal planningOnboarding, troubleshooting, and maintaining customer satisfaction
CredentialsExperience in account management, strong communication skillsCustomer service background, relationship management skills
Work EnvironmentCollaborates with sales, marketing, and product teamsWorks closely with customers to resolve issues and ensure success

The Strategic Customer Success Manager focuses on long-term growth and strategic planning for key accounts, while the Customer Success Manager handles daily customer interactions and support. Both roles require strong relationship skills, but their scope and objectives differ significantly.

What are popular job titles related to Strategic Customer Success Manager jobs in Raleigh, NC? For Strategic Customer Success Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Strategic Customer Success Manager jobs in Raleigh, NC look for? The top searched job categories for Strategic Customer Success Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Strategic Customer Success Manager jobs? Cities near Raleigh, NC with the most Strategic Customer Success Manager job openings:
Strategic Customer Success Manager jobs near you
Infographic showing various Strategic Customer Success Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 33% In-person, and 67% Remote job distribution, with an average salary of $80,741 per year, or $38.8 per hour.

Senior Customer Success Manager

Rezilient Health

Raleigh, NC • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 days ago

Job description

At Rezilient, we're redefining what primary care looks like by making it more accessible, seamless, and patient-centered. Through our innovative CloudClinic model, we combine virtual provider visits with smart, tech-enabled infrastructure to deliver timely, personalized care. As we continue to grow our presence in the Raleigh market, we're looking for a data-savvy, field-present leader with real healthcare delivery experience to help support and strengthen one of our most important health system partnerships.
In this role, you will serve as Rezilient's primary on-site Customer Success presence in Raleigh and be a trusted day-to-day member of the team that partners alongside a leading local health system. While our broader Customer Success team is based in St. Louis, you will operate locally, building relationships, driving engagement, and ensuring our care model delivers meaningful impact for the communities we serve.
This role is ideal for someone who thrives in a dynamic environment and enjoys balancing autonomy with collaboration. You will work closely with our St. Louis-based Customer Success team, as well as our Sales, Growth, and Clinical Operations partners, to drive member engagement, strengthen client partnerships, and support Rezilient's continued growth in the region.
Key Responsibilities
Data-Driven Engagement & Member Utilization
  • Drives Rezilient's member engagement outcomes for our Raleigh-based partnerships, with utilization and activation metrics serving as key indicators of success.
  • Build and maintain a rigorous tracking framework for engagement KPIs, monitoring activation rates, utilization trends, drop-off points, and population health patterns to continuously inform strategy.
  • Translate engagement data into clear, compelling insights for both internal stakeholders and client leadership teams.
  • Develop, test, and refine engagement campaigns by measuring effectiveness, adjusting tactics, and documenting successful approaches for the broader Customer Success team.
  • Partner with Clinical Operations and Product teams to surface utilization insights that help inform service improvements and program design.

Onsite Client Presence & Member Engagement
  • Serve as Rezilient's primary onsite representative with our partners, maintaining a visible and trusted presence across client locations through activities such as benefit fairs, lunch-and-learns, employee pop-ups, and targeted outreach.
  • Use engagement data to guide where and how outreach efforts should be focused in order to increase awareness and utilization.
  • Partner with client HR, benefits and marketing teams to develop communication strategies that resonate with their employee populations and organizational culture.
  • Build authentic relationships with frontline employees and clinical staff, helping them understand and adopt Rezilient's care model.

Sales & Growth Collaboration
  • Partner closely with the Sales and Growth teams to support business development efforts in the Raleigh market, including participation in demos, discovery conversations, and prospect discussions.
  • Bring credibility and real-world insights to Sales conversations by sharing outcomes and engagement learnings from existing partnerships.
  • Identify opportunities to deepen existing client relationships and collaborate with Sales to thoughtfully pursue those opportunities.
  • Contribute to Rezilient's broader presence in the Raleigh region by building relationships within the local employer, health system, and benefits communities.

Client Engagement & Partnership
  • Serve as the primary on-site point of contact for our Raleigh-based employer partnerships, supporting both long-term strategy and day-to-day collaboration.
  • Develop a strong understanding of the client's population health goals, workforce demographics, and healthcare utilization patterns in order to inform engagement strategies.
  • Lead regular business reviews with client leadership, presenting utilization insights, engagement outcomes, and forward-looking recommendations.
  • Act as the voice of the client internally, ensuring insights from the field inform product, clinical, and operational improvements.

Customer Success Team Collaboration
  • While you will operate with significant independence in Raleigh, you remain an integral part of a four-person Customer Success team, partnering with your St. Louis-based colleagues on implementations, onboarding projects, and cross-client initiatives.
  • Share engagement playbooks, data frameworks, and field learnings from the Raleigh market to help strengthen how the team supports clients nationally.
  • Support other client escalations, growth initiatives, and implementation needs as a collaborative team member, even when working across geographies.
  • Contribute to the continued evolution of the team's data infrastructure, reporting practices, and engagement methodologies as Rezilient scales.

Requirements
  • 5-7 years of experience in customer success, healthcare account management, employee benefits consulting, or a similar client-facing role within healthcare services specifically managing large health systems or hospital accounts.
  • A data-driven mindset, with the ability to analyze utilization data, identify patterns, and develop engagement strategies informed by measurable insights.
  • Proven experience improving engagement, utilization, or adoption within complex healthcare or enterprise environments.
  • Comfort working in an environment where processes continue to evolve and team members contribute to building and refining how we operate. Prior startup or early-stage company experience is a plus.
  • Ability to operate independently while remaining highly collaborative with remote teammates. This role requires initiative, ownership, and strong self-direction.
  • Experience navigating the intersection of startup agility and enterprise healthcare environments, with the ability to build credibility and trust within large, complex organizations.
  • Strong experience working with HR leaders, benefits teams, and executive stakeholders within large employer or health system settings.
  • Comfort supporting sales-related activities, including demos, prospect conversations, and regional market development.
  • Experience in a clinical or healthcare delivery environment is strongly preferred. This could include work as a clinician, within clinical operations, care coordination, or other roles that provide direct exposure to how care is accessed and delivered. You understand the patient journey, not just the business case.
  • Excellent communication and relationship-building skills across a wide range of audiences.
  • Highly organized and able to manage multiple priorities and workstreams effectively.
  • Raleigh-based, with the ability to maintain regular onsite client presence and periodic travel to St. Louis HQ and other client locations.
  • Familiarity with tools such as Salesforce, HubSpot, Notion, or similar CRM and customer success platforms. Experience with data dashboards or reporting tools is a plus.

Benefits
This opportunity offers the chance to shape the future of healthcare in a culture where your ideas and contributions have a meaningful impact on the organization's future. You'll be part of a supportive, collaborative, and diverse team, with competitive compensation and benefits that include generous PTO, paid family leave, comprehensive medical, dental, vision, and life insurance, as well as stock options and a 401(k).

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