ZipRecruiter

Log In

1

Strategic Customer Success Manager Jobs in Decatur, GA

SpendHQ

Customer Success Manager

Atlanta, GA

Customer Success Manager About SpendHQ  SpendHQ is a fast-growing and dynamic Procuretech Scale ... Plan and lead strategic conversations with key stakeholders to define and measure success criteria ...

Cyxtera

Customer Success Manager

Lithia Springs, GA

Customer Success activities include ongoing management and oversight of our customers: on-boarding, ... Proven ability to retain and grow strategic accounts * Functional domain expertise with data center ...

Intuit

Customer Success Manager

Atlanta, GA · On-site

Overview As a Customer Success Manager, you are an experienced professional who operates with a ... You will act as a strategic consultant, guiding customers from basic setup to Operational ...

Intuit

Customer Success Manager

Atlanta, GA

As a Customer Success Manager, you are an experienced professional who operates with a high degree ... You will act as a strategic consultant, guiding customers from basic setup to Operational ...

EyeQ Monitoring

Customer Success Manager

Atlanta, GA · On-site

You'll serve as a strategic partner and day-to-day relationship owner for customers while working ... Success, Account Management, Client Services, Operations, or similar customer-facing role

Finastra

Customer Success Manager

Atlanta, GA · On-site +1

The Customer Success Manager (CSM) uses deep industry and product knowledge, business strategy insight, and strong account management skills to ensure customers achieve measurable value from Finastra ...

NPHub

Customer Success Manager

Atlanta, GA

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120 ... You are a skilled presenter who can lead an onboarding call with confidence and a strategic advisor ...

NPHub

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120 ... You are a skilled presenter who can lead an onboarding call with confidence and a strategic advisor ...

Trimble

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Are you ready to be a part of the Asset Lifecycle Management (ALM ... In this role, you will be the primary strategic architect for our local government partners ...

NPHub

Customer Success Manager

Atlanta, GA

Customer Success Manager Location: Vinings, GA (Hybrid, 2-3 days Per Week) Compensation: OTE $120 ... You are a skilled presenter who can lead an onboarding call with confidence and a strategic advisor ...

EyeQ Monitoring

Customer Success Manager

Atlanta, GA · Remote

You'll serve as a strategic partner and day-to-day relationship owner for customers while working ... Success, Account Management, Client Services, Operations, or similar customer-facing role

Trimble

Customer Success Manager

Atlanta, GA · On-site

Customer Success Manager Are you ready to be a part of the Asset Lifecycle Management (ALM ... Establish a trusted strategic advisor relationship with local government customers to drive ...

EyeQ Monitoring

Customer Success Manager

Atlanta, GA · On-site

You'll serve as a strategic partner and day-to-day relationship owner for customers while working ... Success, Account Management, Client Services, Operations, or similar customer-facing role

Datavant

Customer Success Manager

Atlanta, GA · Remote

Meet regularly with clients to review performance, adoption, and strategic goals. * Organize ... SaaS role (Customer Success, Account Management) supporting enterprise accounts. * Strong ...

Lever Demo 2

Customer Success Manager

Atlanta, GA · On-site

... strategic advantage for their organizations. You'll serve as an advisor to our customers and take a ... As a Customer Success Manager on the Customer Advocacy team, you will be our customers biggest ...

Assa Abloy

Customer Success Manager

Austell, GA · On-site

ASSA ABLOY is looking to add a Customer Success Manager . This will be an on-site role based out of our Southeast Service Center or regional manufacturing facility located in Austell, Georgia. This ...

ASSA ABLOY

Customer Success Manager

Austell, GA · On-site

ASSA ABLOY is looking to add a Customer Success Manager . This will be an on-site role based out of our Southeast Service Center or regional manufacturing facility located in Austell, Georgia. This ...

next page

Showing results 1-20

People also search for

All JobsStrategic Customer Success Manager JobsStrategic Customer Success Manager Jobs in Decatur, GA

Strategic Customer Success Manager information

See Decatur, GA salary details

$31.7K

$81.1K

$136.7K

How much do strategic customer success manager jobs pay per year?

As of May 29, 2026, the average yearly pay for strategic customer success manager in Decatur, GA is $81,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $96,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Strategic Customer Success Manager, and why are they important?

To thrive as a Strategic Customer Success Manager, you need deep knowledge of customer lifecycle management, strong analytical abilities, and experience in relationship management, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight or Totango, and data analysis software is commonly required. Exceptional communication, problem-solving, and strategic thinking skills help build lasting client relationships and proactively address challenges. These competencies enable you to drive customer retention, identify growth opportunities, and align customer outcomes with company goals.

How does a Strategic Customer Success Manager typically collaborate with sales and product teams to drive customer outcomes?

A Strategic Customer Success Manager often acts as a bridge between clients and internal teams, working closely with sales to identify upsell or cross-sell opportunities and with product teams to relay customer feedback and influence future development. They participate in regular strategy sessions, join joint calls or meetings with clients, and provide insights based on customer experience data. This collaboration ensures that customer needs are understood across the organization and that solutions are tailored for long-term satisfaction and retention.

What is a Strategic Customer Success Manager?

A Strategic Customer Success Manager is a professional responsible for building and maintaining strong relationships with key customers to ensure they achieve their desired outcomes using a company's products or services. They work closely with high-value clients, understanding their business goals, addressing challenges, and identifying opportunities for growth and mutual success. Their role often involves collaborating with sales, product, and support teams to deliver a seamless customer experience and drive long-term retention and loyalty.

What is the difference between Strategic Customer Success Manager vs Customer Success Manager?

AspectStrategic Customer Success ManagerCustomer Success Manager
FocusLong-term account growth and strategic planningDay-to-day customer support and retention
ResponsibilitiesDeveloping account strategies, upselling, and renewal planningOnboarding, troubleshooting, and maintaining customer satisfaction
CredentialsExperience in account management, strong communication skillsCustomer service background, relationship management skills
Work EnvironmentCollaborates with sales, marketing, and product teamsWorks closely with customers to resolve issues and ensure success

The Strategic Customer Success Manager focuses on long-term growth and strategic planning for key accounts, while the Customer Success Manager handles daily customer interactions and support. Both roles require strong relationship skills, but their scope and objectives differ significantly.

What are popular job titles related to Strategic Customer Success Manager jobs in Decatur, GA? For Strategic Customer Success Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Strategic Customer Success Manager jobs in Decatur, GA look for? The top searched job categories for Strategic Customer Success Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Strategic Customer Success Manager jobs? Cities near Decatur, GA with the most Strategic Customer Success Manager job openings:
Strategic Customer Success Manager jobs near you
Customer Success Manager

Customer Success Manager

SpendHQ

Atlanta, GA

Full-time

Medical, Retirement, PTO

Posted 8 days ago

Job description

Customer Success Manager
About SpendHQ 
SpendHQ is a fast-growing and dynamic Procuretech Scale-up with an incredible collaborative company culture. Our team is constantly innovating – we invented performance management for procurement and we are a market leader and innovator in spend analytics. We provide procurement teams with the tools they need to drive value for their organization, and we have fun doing it. 
The SpendHQ SaaS solution has been on the market for over 10 years. Our clients are recognized market leaders from both mid-size organizations and large, multinational corporations. There are 20,000+ SpendHQ users across 500+ global clients. 
It is thanks to each of our employees that we are where we are today. We proudly have more over 100 team members in 10 countries with headquarters in both Atlanta and Lyon. But we are not stopping here. SpendHQ is taking on new challenges and we look forward to continuing to grow the company and team. 
Where would you fit in the team?  
As a Customer Success Manager you will be responsible for driving value realization for our customers, by helping achieve procurement goals and key measures of success. Acting as a trusted advisor and client advocate, the CSM works with each client in their assigned portfolio to define, measure, and achieve business objectives and strategic outcomes through the use of our solutions. If you are a self-starter with a track record of achieving objectives for your clients and a desire to work in a dynamic, entrepreneurial environment, we would love to hear from you.
What will your job entail?    
  • Product Knowledge: Develop deep understanding of SpendHQ solutions to enable customer trainings and value realization.
  • Portfolio Management: Plan and lead strategic conversations with key stakeholders to define and measure success criteria across whole customer journey within assigned portfolio.
  • Client Presentation: Present demos, trainings, and business reviews to small and large stakeholder groups.
  • Role Specialization: In addition to leading an assigned portfolio, specialize in one or multiple of the following client initiatives: Client Community Engagement, Solution Expertise (SI, PPM, etc.), CX Ops, among others.
  • Data Fidelity: Regularly update customer data repository to reflect account health, risk, and other key metrics.
  • Optimizing Customer Engagement and Growth: Focus on improving customer retention, identifying expansion opportunities for account management, and fostering customer advocacy to support Sales amp; Marketing efforts.
What experience and skills do you need to succeed?
The ideal candidate will demonstrate a consultative approach to working with end-users, Procurement and Finance executives, and internal teams. To be successful in this role, you will need to communicate clearly with all stakeholders, identify what is important, execute next steps, collaborate effectively with other teams, and focus on outcomes to create value for our team and customers. Procurement, strategic sourcing and/or corporate finance experience with a focus on opportunity identification from spend data as well as sourcing project management is preferred.
  • Education: Bachelor’s Degree
  • Knowledge amp; Experience: 3-5 years in a related client-facing role (e.g., Strategic Sourcing, Client Success, Account Management, Project Management, Consulting). Track record of delivering results in a Procurement, Procurement Consulting, or Procurement Digitization role preferred.
  • Digital Solutions: Comfort and experience with digital solutions and navigating large datasets.
  • Client Management: Strong client-facing skills.
  • Teamwork amp; Coordination: Deliver outcomes working in cross-functional team.
  • Self-direction: Multi-tasker, self-starter.
  • Success Management Experience: Previous client success management experience is preferred, but we will also invest in training procurement professionals.
  • Spendhq Experience: Pre-existing knowledge and use of Spendhq products is a plus.
  • Fluency in English (both written and spoken) as the primary working language.

Why do people love working at SpendHQ? 
At SpendHQ, we are: 
  • Stronger Together – Everyone plays an important role at SpendHQ. We deliver more success through shared goals and mutual support. We work diligently to break down silos and collaborate. 
  • People Focused – We care about those we work with and those we serve. We strive for strong results, but not at the expense of people. 
  • Our Best Every Day – We act with authenticity, integrity, dependability and empathy. We are transparent with clients and each other. We foster an environment full of humble, fun go-getters who approach every day as an opportunity to be their best. 
  • Customer Obsessed – Our customers are the reason for our success. We work hard to provide solutions that make their lives easier and help them achieve extraordinary things. 
  • Bold in Action – We believe in taking daring moves. We do everything with enthusiasm because we know our work is meaningful. 

What you need to know: 
Salary commensurate with experience. This is a full-time, salaried position with a competitive benefits package:
  • Unlimited PTO 
  • Parental leave 
  • 401(k) 
  • Health insurance 
  • Performance bonus  
  • Remote work policy  
  • Flexible working hours  
  • Equity Program  
  • Referral bonus 

The role reports to our US Customer Success Team Lead and collaborates closely with teams based in Atlanta and Lyon, France.

Atlanta is our preferred location, with a hybrid work arrangement at our U.S. headquarters, but we also offer flexible remote options for candidates based on the East Coast.
We are an equal opportunity employer and value diversity at our company. We welcome applications from all qualified individuals regardless of race, ethnicity, gender, sexual orientation, disability, age, or any other protected status. If you don’t meet every requirement but believe you would be a great fit, we encourage you to apply!
Important notice: All legitimate SpendHQ recruiting communications come only from email addresses ending in @spendhq.com and relate to roles posted on www.spendhq.com/careers/ 

Apply