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Strategic Customer Success Manager Jobs in Decatur, GA

Dolby

Strategic Customer Success Manager

Atlanta, GA · On-site

As a Strategic Customer Success Manager, you will play a critical role in building and nurturing strong, long-term relationships with our strategic customers. You are responsible for ensuring our ...

Maxio

Customer Success Manager

Peachtree Corners, GA · On-site

Customer Success Manager (Mid-Market / Strategic Accounts) Remote (U.S.) | Reports to Director, Customer Success About Maxio Maxio is the leading financial operations platform for B2B SaaS companies ...

Maxio LLC

Customer Success Manager

GA · On-site

Customer Success Manager (Mid-Market / Strategic Accounts) Remote (U.S.) | Reports to Director, Customer Success About Maxio Maxio is the leading financial operations platform for B2B SaaS companies ...

TradePending

Customer Success Manager

Atlanta, GA · On-site

Our ideal candidate is passionate about building strategic customer relationships, maximizing ... Proven success managing diverse accounts with high-touch and scaled engagement models. * Proficient ...

TradePending LLC

Customer Success Manager

Atlanta, GA · On-site

$65K - $75K/yr

Our ideal candidate is passionate about building strategic customer relationships, maximizing ... Proven success managing diverse accounts with high-touch and scaled engagement models. * Proficient ...

TradePending LLC

Customer Success Manager

Atlanta, GA

$65K - $75K/yr

Our ideal candidate is passionate about building strategic customer relationships, maximizing ... Proven success managing diverse accounts with high-touch and scaled engagement models. * Proficient ...

GBG

Customer Success Manager

Atlanta, GA

Balance strategic conversations with operational execution Customer Success Manager - Strategic * Manage a small portfolio of 5-7 strategic accounts * Work with highvolume, highcomplexity customers

GBG

Customer Success Manager

Atlanta, GA · On-site

Balance strategic conversations with operational execution Customer Success Manager - Strategic * Manage a small portfolio of 5-7 strategic accounts * Work with high-volume, high-complexity customers

GBG

Customer Success Manager

Atlanta, GA · On-site

Balance strategic conversations with operational execution Customer Success Manager - Strategic * Manage a small portfolio of 5-7 strategic accounts * Work with high‑volume, high‑complexity ...

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Strategic Customer Success Manager information

See Decatur, GA salary details

$31.7K

$81.1K

$136.7K

How much do strategic customer success manager jobs pay per year?

As of May 29, 2026, the average yearly pay for strategic customer success manager in Decatur, GA is $81,098.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,100.00 and $96,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Strategic Customer Success Manager, and why are they important?

To thrive as a Strategic Customer Success Manager, you need deep knowledge of customer lifecycle management, strong analytical abilities, and experience in relationship management, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight or Totango, and data analysis software is commonly required. Exceptional communication, problem-solving, and strategic thinking skills help build lasting client relationships and proactively address challenges. These competencies enable you to drive customer retention, identify growth opportunities, and align customer outcomes with company goals.

How does a Strategic Customer Success Manager typically collaborate with sales and product teams to drive customer outcomes?

A Strategic Customer Success Manager often acts as a bridge between clients and internal teams, working closely with sales to identify upsell or cross-sell opportunities and with product teams to relay customer feedback and influence future development. They participate in regular strategy sessions, join joint calls or meetings with clients, and provide insights based on customer experience data. This collaboration ensures that customer needs are understood across the organization and that solutions are tailored for long-term satisfaction and retention.

What is a Strategic Customer Success Manager?

A Strategic Customer Success Manager is a professional responsible for building and maintaining strong relationships with key customers to ensure they achieve their desired outcomes using a company's products or services. They work closely with high-value clients, understanding their business goals, addressing challenges, and identifying opportunities for growth and mutual success. Their role often involves collaborating with sales, product, and support teams to deliver a seamless customer experience and drive long-term retention and loyalty.

What is the difference between Strategic Customer Success Manager vs Customer Success Manager?

AspectStrategic Customer Success ManagerCustomer Success Manager
FocusLong-term account growth and strategic planningDay-to-day customer support and retention
ResponsibilitiesDeveloping account strategies, upselling, and renewal planningOnboarding, troubleshooting, and maintaining customer satisfaction
CredentialsExperience in account management, strong communication skillsCustomer service background, relationship management skills
Work EnvironmentCollaborates with sales, marketing, and product teamsWorks closely with customers to resolve issues and ensure success

The Strategic Customer Success Manager focuses on long-term growth and strategic planning for key accounts, while the Customer Success Manager handles daily customer interactions and support. Both roles require strong relationship skills, but their scope and objectives differ significantly.

What are popular job titles related to Strategic Customer Success Manager jobs in Decatur, GA? For Strategic Customer Success Manager jobs in Decatur, GA, the most frequently searched job titles are:
What job categories do people searching Strategic Customer Success Manager jobs in Decatur, GA look for? The top searched job categories for Strategic Customer Success Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Strategic Customer Success Manager jobs? Cities near Decatur, GA with the most Strategic Customer Success Manager job openings:
Strategic Customer Success Manager jobs near you
Sr. Strategic Customer Success Manager

Sr. Strategic Customer Success Manager

Rhythm Software, Inc.

Atlanta, GA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

What is Rhythm?
Rhythm helps associations and non-profits deliver an exceptional online experience to their constituents. This means members, event attendees, learners, sponsors, donors, and more all use Rhythm. It's a lofty goal for organization staff who are far too often hamstrung by software instead of empowered by it. As constituent expectations evolve to meet a digital-first world, more and more organizations are looking for a technology partner that can help them meet that demand. (That's us.)
So, we're looking for the next member of our team who can help shape the future of our market by creating an exceptional customer experience. (Maybe that's you?)
The Opportunity: Senior Strategic Customer Success Manager
Rhythm is looking for a Senior Strategic Customer Success Manager to own and guide success for our most important customers.
This is not a traditional "check-in and renewal" Customer Success role.
Instead, this role is responsible for ensuring that Rhythm's strategic customers achieve real, measurable outcomes through the platform and partnership.
You will work directly with executive stakeholders at mission-driven organizations - including Executive Directors, CIOs, COOs, and other senior leaders - to ensure Rhythm becomes a long-term strategic partner in their success.
Your work will directly influence:
  • Customer retention and expansion
  • Strategic product feedback
  • Customer advocacy and references
  • Rhythm's reputation as a trusted partner in the association and nonprofit market

This role is ideal for someone who enjoys operating at the intersection of customer strategy, business outcomes, and organizational alignment.
What you'll own
The Senior Strategic CSM is the single accountable owner of post-implementation customer success for Rhythm's most strategic accounts.
You will guide customers through the entire lifecycle after implementation, ensuring they achieve value, remain aligned with the platform, and continue to grow with Rhythm over time.
Your focus is not activity - it is customer outcomes.
What Strategic Customer Success Looks Like at Rhythm
At Rhythm, Strategic Customer Success means:
  • Owning customer value realization, not reactive support
  • Defining a shared definition of success with executive stakeholders
  • Translating customer goals into structured success plans
  • Making customer health, risks, and opportunities visible and manageable
  • Coordinating across internal teams to deliver a cohesive customer experience

Strategic Customer Success requires judgment, clarity, and influence - not just process.
What You'll Do
Own Strategic Customer Outcomes
Serve as the primary success owner for a portfolio of Rhythm's most strategic customers.
You will:
  • Build and maintain North Star Success Plans
  • Define customer outcomes, milestones, and success criteria
  • Ensure value realization is measurable and visible
  • Maintain clarity around expectations, scope, and partnership commitments

Build Executive-Level Relationships
Develop trusted relationships with senior leaders inside your customer accounts.
You will:
  • Lead strategic conversations with executive stakeholders
  • Facilitate Quarterly Business Reviews focused on outcomes and alignment
  • Help customers connect their organizational goals to Rhythm's platform capabilities
  • Act as a trusted advisor when priorities or expectations shift

Manage Customer Health and Risk
You will own the narrative of customer health, not just a metric.
This includes identifying and proactively managing risks such as:
  • Low adoption
  • Value realization gaps
  • Organizational changes within the customer
  • Misaligned expectations
  • Platform usage decline

Your goal is simple: no surprises at renewal.
Orchestrate Cross-Functional Success
Strategic CSMs operate as the internal conductor of the customer experience.
You will coordinate across:
  • Implementation
  • Product & Engineering
  • Support
  • Professional Services
  • Sales and Renewals

You ensure Rhythm delivers a coordinated, predictable, and high-quality experience for each strategic customer.
Enable Customer Growth
While you do not directly own upsells or renewals, you play a critical role in enabling expansion by:
  • Identifying opportunities rooted in customer success
  • Ensuring opportunities are well-timed and properly qualified
  • Partnering with Sales and Renewals to support expansion conversations
  • Helping develop customer advocates and references

Expansion happens naturally when customers are successful.
Who This Role Is Ideal For
This role is best suited for someone who enjoys working with complex customers and navigating strategic conversations.
You likely have experience:
  • Managing enterprise or strategic customer portfolios
  • Leading executive-level conversations
  • Translating business goals into measurable success outcomes
  • Partnering across multiple internal teams
  • Operating in a fast-growing SaaS environment
What We're Looking For
  • 7+ years of experience in Customer Success, Strategic Account Management, or Consulting in B2B SaaS
  • Demonstrated success managing complex, multi-stakeholder customer relationships
  • Experience guiding customers through value realization and strategic planning
  • Confidence working with executive-level stakeholders
  • Strong judgment when balancing customer advocacy with business priorities
  • Experience in the association, nonprofit, or ERP-adjacent SaaS market is a strong plus
  • Comfortable operating in a scaling organization where systems are being built - not inherited
Skills That Matter Most
Strategic thinking: Ability to connect customer goals with long-term platform value.Executive presence: Confidence engaging with senior leaders and guiding strategic discussions.Systems thinking: Comfort working across teams and building structure where none exists.Clarity under ambiguity: Ability to create direction even when the path is not obvious.Balanced customer advocacy: Knowing when to push for the customer - and when to protect the business.
Why This Role Matters
Rhythm is evolving from a software provider into a long-term strategic partner for associations and nonprofits.
Strategic Customer Success is central to that transformation.
This role directly impacts:
  • Customer retention
  • Net Revenue Retention
  • Customer advocacy
  • Product improvement
  • Rhythm's reputation in the market

Strategic CSMs ensure that customers do not simply use the platform - they succeed with it.
The perks of being on the Rhythm team:
Remote work: We believe our team members can make an impact from anywhere with a stable internet connection, so we are fully and permanently remote.
  • Healthcare: Keeping our team healthy is one of our top priorities, so employees have access to medical, dental, and vision for themselves and their dependents.
  • Unlimited vacation: There's more to life than work, so we want our team to take time off to recharge, have fun, and take care of personal needs.
  • Financial well-being: In addition to transparent and equitable pay, we offer employees the opportunity to participate in a 401K.
  • Ongoing learning: The team at Rhythm is a curious bunch. That's why we have ongoing learning opportunities like office hours, online courses, and industry conferences.
  • World-class team: If you look around at our team, you'll see a diverse group of helpers, innovators, and creators who love making a difference. Every day, we show up for each other and our customers.

What your compensation will look like:
  • Cash compensation range: $110,000 - $135,000

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