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Store Protection Specialist Jobs (NOW HIRING)

Ross Stores

Store Protection Specialist

Tooele, UT

The Specialist makes eye contact, smiles, and greets all Customers in a prominent, courteous and ... Partners with Store Leadership to ensure compliance with Loss Prevention directives and ...

Ross Stores

Store Protection Specialist

Carson, CA · On-site

The Specialist makes eye contact, smiles, and greets all Customers in a prominent, courteous and ... Partners with Store Leadership to ensure compliance with Loss Prevention directives and ...

Ross Stores

Store Protection Specialist

Yakima, WA · On-site

The Specialist makes eye contact, smiles, and greets all Customers in a prominent, courteous and ... Partners with Store Leadership to ensure compliance with Loss Prevention directives and ...

Ross Stores

Store Protection Specialist

Margate, FL · On-site

The Specialist makes eye contact, smiles, and greets all Customers in a prominent, courteous and ... Partners with Store Leadership to ensure compliance with Loss Prevention directives and ...

Ross Stores

Store Protection Specialist

Mesquite, TX · On-site

The Specialist makes eye contact, smiles, and greets all Customers in a prominent, courteous and ... Partners with Store Leadership to ensure compliance with Loss Prevention directives and ...

Ross Stores

Store Protection Specialist

Evanston, IL · On-site

The Specialist makes eye contact, smiles, and greets all Customers in a prominent, courteous and ... Partners with Store Leadership to ensure compliance with Loss Prevention directives and ...

Ross Stores

Store Protection Specialist

Ocala, FL

The Specialist makes eye contact, smiles, and greets all Customers in a prominent, courteous and ... Partners with Store Leadership to ensure compliance with Loss Prevention directives and ...

Ross Stores

Store Protection Specialist

Yankton, SD · On-site

The Specialist makes eye contact, smiles, and greets all Customers in a prominent, courteous and ... Partners with Store Leadership to ensure compliance with Loss Prevention directives and ...

Ross Stores

Store Protection Specialist

Miami, FL · On-site

The Specialist makes eye contact, smiles, and greets all Customers in a prominent, courteous and ... Partners with Store Leadership to ensure compliance with Loss Prevention directives and ...

Ross Stores

Store Protection Specialist

Pharr, TX · On-site

The Specialist makes eye contact, smiles, and greets all Customers in a prominent, courteous and ... Partners with Store Leadership to ensure compliance with Loss Prevention directives and ...

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Store Protection Specialist information

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How much do store protection specialist jobs pay per hour?

As of Jul 13, 2026, the average hourly pay for store protection specialist in the United States is $16.60, according to ZipRecruiter salary data. Most workers in this role earn between $13.94 and $16.83 per hour, depending on experience, location, and employer.

What are Store Protection Specialists?

Store Protection Specialists are security professionals who work in retail environments to prevent theft, maintain a safe shopping atmosphere, and protect store assets. They monitor surveillance cameras, patrol the store, and respond to security incidents such as shoplifting or disturbances. Store Protection Specialists may also assist with loss prevention investigations and help enforce store policies. Their presence helps deter criminal activity and ensures the safety of both customers and employees.

What are the main challenges a Store Protection Specialist faces when balancing customer service with loss prevention duties?

Store Protection Specialists often need to ensure a welcoming environment for customers while remaining vigilant against theft or policy violations. This requires excellent communication skills, the ability to handle potentially tense situations calmly, and sound judgment to distinguish between genuine shoppers and suspicious behavior. Collaborating with store staff and management is essential to maintain safety and minimize loss without disrupting the customer experience. Successfully managing these responsibilities can lead to advancement opportunities within store security or broader retail management roles.

What are the key skills and qualifications needed to thrive as a Store Protection Specialist, and why are they important?

To thrive as a Store Protection Specialist, you need a keen eye for detail, knowledge of security protocols, and typically a high school diploma or equivalent. Familiarity with CCTV systems, incident reporting software, and two-way radios is commonly required. Strong observation, conflict resolution, and communication skills help you effectively deter theft and manage challenging situations. These skills are crucial for maintaining a safe shopping environment, reducing loss, and protecting both customers and staff.

What is the difference between Store Protection Specialist vs Loss Prevention Associate?

AspectStore Protection SpecialistLoss Prevention Associate
CredentialsSecurity certifications, retail experienceSecurity certifications, retail experience
Work EnvironmentRetail stores, malls, shopping centersRetail stores, malls, shopping centers
Employer & IndustryRetail chains, department storesRetail chains, department stores
Search & Comparison IntentSimilar roles focusing on theft prevention and security

Both Store Protection Specialists and Loss Prevention Associates work in retail environments to prevent theft and ensure safety. While their roles are similar, the titles are often used interchangeably, with slight variations depending on the employer. Both positions typically require security or retail experience and focus on safeguarding assets within retail settings.

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Store Protection Specialist jobs near you
Store Protection Specialist

Store Protection Specialist

Ross Stores

Los Angeles, CA • On-site

Full-time

Posted 26 days ago

Job description

GENERAL PURPOSE:
This position provides a visible presence at the Store entrances/exits, mitigating theft and fraud and maintaining a safe and secure environment for Associates and Customers. The Specialist makes eye contact, smiles, and greets all Customers in a prominent, courteous and friendly manner deterring opportunity for theft by demonstrating "command" presence in a Company issued vest/required black attire, and monitoring the Code 50 package inspection policy. Walks sales floor to identify and address potential theft indicators, as directed by Store Leadership. Partners with Store Leadership to ensure compliance with Loss Prevention directives and minimization of operational shortage. Must embrace Company values and have a mentality to protect the Ross treasure.
ESSENTIAL FUNCTIONS:
Maintaining Safe & Secure Environment:
  • Understands that safety is the number one priority and practices safe behaviors in everything they do and assists Store Leadership in maintaining a safe and secure environment for both Associates and Customers.
  • Provides visible "command" presence, including prominent greetings with eye contact, at Store entrances/exits and on sales floor in a Company issued vest/required black attire, monitoring for potential safety issues.
  • Removes clutter and ensures safe, clear egress to emergency exits.

Developing Great Teams & Partnerships:
  • Provides great Customer service by prominently greeting Customers, making eye contact, smiling and answering questions in a friendly and courteous manner.
  • Treats all Customers and Associates with respect.
  • Demonstrates courtesy, friendliness, and professionalism at all times. Recognizes Associates using Company recognition programs.
  • Regular involvement with internal and external partners. May include conference calls, scheduled district meetings, educating Associates, providing recognition, etc.
  • Other duties as assigned to support Loss Prevention initiatives.

Personal and Store Brand
  • Represents and supports the Company brand at all times.
  • Maintains a professional appearance, in accordance with Company dress code.

Mitigating Theft ; Fraud:
  • Monitors entrances/exits as well as sales floor for potential theft by identifying suspicious behavior.
  • Gathers theft indicators and uses internal or external intelligence to impact shortage trends. Effectively communicates to Store Leadership and Loss Prevention Leadership.
  • Adheres to Company policy for external theft response.
  • Executes all Company Best Practices and maximizes productivity by minimizing steps and touches while working.

Minimizing Operational Shortage:
  • Increases Store awareness on effective processes to minimize operational shortage. Trains and educates Associates on shortage reduction initiatives.
  • Observes and validates proper checkout procedures for Customers and Associates.

COMPETENCIES:
  • Manages Work Processes
  • Business Acumen
  • Plans, Aligns & Prioritizes
  • Builds Talent
  • Collaborates
  • Leading by Example
  • Communicates Effectively
  • Ensures Accountability & Execution

QUALIFICATIONS AND SPECIAL SKILLS REQUIRED:
  • High School education or equivalent required, AA degree preferred.
  • One year retail supervisor experience or similar training preferred.
  • One year loss prevention/security training preferred.
  • Active Security Guard License preferred
  • Ability to work effectively in a fast-paced environment.
  • Strong communication skills.
  • Demonstrated ability to build and maintain relationships with the Store team.
  • Excellent Customer service skills.
  • Proven ability to effectively resolve conflict.
  • Must be able to comply with all applicable federal and state laws and regulations for security positions, including but not limited to, additional background screening, physical examination, fingerprinting and/or drug and alcohol testing.

PHYSICAL REQUIREMENTS/ADA:
  • Consistent timeliness and regular attendance.
  • Ability to spend up to 100% of working time standing, walking, and moving around the Store.
  • Must be able to raise or lower objects more than 25 lbs. from one level to another (includes upward pulling).
  • Must be able to regularly bend, stoop, or crouch (frequency and duration will vary per daily business need).
  • Certain assignments may require other qualifications and skills.

SUPERVISORY RESPONSIBILITIES:
None
DISCLAIMER
This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at management's discretion.
Ross is an equal employment opportunity employer. We consider individuals for employment or promotion according to their skills, abilities and experience. We believe that it is an essential part of the Company's overall commitment to attract, hire and develop a strong, talented and diverse workforce. Ross is committed to complying with all applicable laws prohibiting discrimination based on race, color, religious creed, age, national origin, ancestry, physical, mental or developmental disability, sex (which includes pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), veteran status, military status, marital or registered domestic partnership status, medical condition (including cancer or genetic characteristics), genetic information, gender, gender identity, gender expression, sexual orientation, as well as any other category protected by federal, state or local laws.
The base pay range for this role is $18.37 - $18.87. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. The range listed is just one component of the total compensation package for employees. Other rewards vary by position and location.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance, the City of Los Angeles Fair Chance in Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
For applicants applying for work in unincorporated areas of Los Angeles County only, the following material job duties may have a direct, adverse and negative relationship potentially resulting in the withdrawal of the conditional offer of employment: engaging positively with customers, including minors, and other team members; accessing company information, assets, property, and products, including cash, and credit card information; and appropriately handling such information, including confidential and personal information of customers and team members.

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