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Statewide Intake Specialist Jobs (NOW HIRING)

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Evidence Intake Technician-AG

London, OH · On-site

$25.13 - $31.70/hr

... specialists who help local law enforcement solve cases. Experienced special agents, forensic ... from various statewide entities within the law enforcement community (e.g. county courts ...

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How much do statewide intake specialist jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for statewide intake specialist in the United States is $20.81, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What is a statewide intake specialist?

Statewide Intake Specialists are professionals who receive and process reports of incidents, concerns, or requests for services across an entire state, often for agencies involved in social services, child protection, or public health. They are responsible for gathering critical information from callers, assessing the urgency and nature of each situation, and directing the information to the appropriate department or caseworker for further action. Their work is crucial for timely intervention and ensuring that vulnerable populations receive the help they need. Statewide Intake Specialists typically work in call centers or centralized offices and must have strong communication, decision-making, and organizational skills.

What are the key skills and qualifications needed to thrive as a statewide intake specialist, and why are they important?

To thrive as a Statewide Intake Specialist, you need strong analytical skills, attention to detail, and a background in social services or a related field, often supported by a relevant degree or experience. Familiarity with case management systems, intake software, and secure data entry platforms is typically required. Superior interpersonal communication, empathy, and the ability to remain calm under pressure help professionals excel in this role. These competencies ensure accurate information gathering, effective triage of cases, and responsive support to individuals in need.

What are some common challenges faced by statewide intake specialists, and how can they be managed effectively?

Statewide Intake Specialists often encounter high call volumes and emotionally charged situations, as they are the first point of contact for individuals reporting sensitive issues such as abuse or neglect. Managing stress and maintaining empathy without becoming overwhelmed are key challenges. Effective strategies include utilizing support from supervisors and coworkers, following established protocols, and regularly participating in training to stay updated on best practices. Building resilience and strong communication skills can help Intake Specialists navigate difficult conversations while maintaining accuracy and professionalism.
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What states have the most Statewide Intake Specialist jobs?

States with the most job openings for Statewide Intake Specialist jobs include:

What job categories do people searching Statewide Intake Specialist jobs look for?

The top searched job categories for Statewide Intake Specialist jobs are:

Statewide Intake Specialist jobs near you
Infographic showing various Statewide Intake Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 85% Full Time, 12% Part Time, and 2% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $43,288 per year, or $20.8 per hour.

Brokerage Intake Specialist (call taker, remote)

Greater Oregon Behavioral Health, Inc.

The Dalles, OR • On-site, Remote

$18/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Here at GOBHI, we understand and support diversity by appreciating it and encouraging it by creating a culture of dignity and respect for our employees. We are honored to be an Equal Opportunity Employer.
GOBHI has an immediate opening for a full-time Brokerage Intake Specialist (Call Taker). This remote position will be based out of the employee's home located in the state of Oregon or accepted radius.
The Brokerage Intake Support Specialist will support with answering phones and responding to members. They perform computer data entry, inquiry requests and provide clerical duties to support the Medical Brokerage Call Center.
Essential duties include:
  • Data Entry of ride and billing information for completed rides.
  • Maintains records and reports within areas of responsibility.
  • Processes incoming and outgoing mail.
  • Prepares denial letters to CCO.
  • Prepares and maintains records for quality control.
  • Fields incoming phone calls.
  • Interviews eligible clients to obtain sufficient information to take ride request.
  • Provides timely ride assignments to providers.
  • Assesses eligibility according to program regulations.
  • Documents rides that providers are unable to provide and assists with arrangements for alternative service delivery.
  • Takes messages and routes calls to other programs.
**Please note that there are multiple ads but we are only hiring one position**
Requirements
What is needed to succeed in this role:
  • Minimum one year experience working in a call center or medical office setting.
  • Superior Customer Service skills.
  • Excellent communication skills, both verbal and written.
  • Technology Savvy - proficient in Microsoft Office software and Google Suites.
  • Strong and reliable internet connection.
  • Flexible; able to multi-task in response to time sensitive and changing situations.
  • Handles highly sensitive and confidential information.
  • Positive attitude - ability to approach problems in a positive manner.
  • Education - High School Diploma or equivalent.
  • Bilingual in Spanish preferred.

What we offer:
  • Competitive salary - starting at $18.00 per hour, additional compensation for bilingual skills
  • Medical, dental and vision insurance for you and dependents
  • 22 paid time off days and 12 paid holidays
  • EAP
  • FSA, with a $500 employer contribution
  • Triple AAA insurance
  • Mileage reimbursement
  • Wellness benefits
  • 401k contribution, including 6.5% employer contributions
  • Cell phone and internet reimbursements

About GOBHI:
Founded in 1994, Greater Oregon Behavioral Health, Inc. is an innovative behavioral health organization that serves communities across Oregon. GOBHI is a 501(c)(3) nonprofit corporation that is charged with administering the behavioral health Medicaid benefit, non-emergent medical transportation and community engagement in 12 rural and frontier counties in Oregon.
GOBHI is a co-owner of the Eastern Oregon Coordinated Care Organization, along with Moda Health, and also provides various direct services statewide. GOBHI is committed to better health, better care, and lower costs. Please visit www.gobhi.org to learn more about our mission and services.

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