Staff Technical Program Manager Jobs in Boca Raton, FL

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and special projects may be assigned. Levels of Authority and Decision Making are indicated as follows:

Job Summary:

The Pharma Program Manager is responsible for the end-to-end operational execution of manufacturer-sponsored specialty pharmacy programs. This role ensures internal readiness, cross-functional alignment, and consistent delivery of high-touch patient care, in accordance with contract requirements and program expectations. The Program Manager acts as the internal owner of assigned therapeutic programs, translating pharma requirements into executable workflows.

Supervisory Responsibilities:

Duties/Responsibilities:

Program Implementation & Workflow Management

• Lead the onboarding and implementation of manufacturer-sponsored programs across therapeutic areas (e.g., oncology, rare disease, immunology).
• Translate contractual and operational requirements into executable SOPs.
• Design, document, and oversee program-specific workflows for pharmacy, nursing, prior auth, patient services, and shipping teams.

Performance Management

• Monitor program performance using key metrics: time to therapy, turnaround time, adherence, persistency, refill rates, and service level agreements (SLAs).
• Proactively identify risks or service gaps; implement corrective actions as needed.
• Support internal QBR/MBR preparations with pharma account teams by supplying accurate program data and insights.

Cross-Functional Coordination

• Serve as the primary internal liaison between patient services, pharmacy operations, clinical teams, IT, data, compliance, and customer service.
• Ensure all departments are trained and aligned with program-specific workflows and service standards.

Documentation & Compliance

• Maintain accurate documentation for all program requirements, workflow changes, SOPs, and version controls.
• Ensure compliance with URAC, ACHC, and manufacturer-specific auditing protocols.

Data Management & Reporting Support

• Coordinate delivery of program data and reporting deliverables to the pharma partner, ensuring accuracy and timeliness.
• Collaborate with analytics teams to interpret trends, identify operational improvements, and inform program enhancements.

Drug Access & Operational Readiness

• Support launch readiness for limited distribution drugs (LDDs), new indications, or label expansions.
• Ensure inventory management, prior authorization support, and reimbursement processes are aligned with manufacturer expectations.

Required Skills/Abilities:

• Strong understanding of specialty pharmacy services, workflows, and high-touch care models.
• Excellent project management and problem-solving skills.
• Ability to communicate effectively across clinical, operational, and technical teams.
• Proficiency in MS Office, workflow tools, and data reporting platforms (e.g., Power BI, Excel, CRM systems).
• Knowledge of therapeutic areas such as oncology, rare disease, HIV, or biosimilars is a plus.

Key Performance Indicators (KPIs):

• % of patients onboarded within SLA
• Time to therapy initiation
• Refill rate and adherence metrics
• Manufacturer satisfaction score (internal or external)
• Successful audits with no major findings

QUALIFICATIONS/COMPETENCIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

• Bachelor’s degree in pharmacy, Healthcare Administration, Life Sciences, or related field (required).
• 3–5 years of experience in specialty pharmacy operations, manufacturer services, or HUB/SPP program management.
• PMP certification or advanced degree is a plus.

COMMUNICATION/LANGUAGE SKILLS: Ability to speak, read and write in the English language; Spanish (or other languages) helpful. Ability to read and comprehend simple instructions, short correspondence and memos; write simple correspondence; and effectively present information in one-on-one and small group situations to customers, clients, and other associates of the organization.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; and compute rate, ratio, and percent; and to draw and interpret bar graphs. An understanding of higher mathematical concepts may be required for specific departments.

REASONING AND ANALYSIS ABILITY: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; and deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS:

NONE

INTERPERSONAL SKILLS:

Build Relationships: Ability to relate to people in an open, friendly, accepting manner; can show sincere interest in others and their concerns; capable of initiating and developing relationships with others as a key priority.

Collaborative Relationships: Ability to develop and maintain effective working relationships with team members, internal partners, and external parties. Knows how to seek and encourage collaboration. Can work effectively with people outside formal authority to accomplish goals seeking win-win alternatives. Shares successes and works with others to reach best practice solutions. Can represent his/her own interests and yet be fair to other groups. Has the ability to recognize when relationships are unproductive and take action to improve them.

Influence: Can assert own ideas and persuade others; gain support and commitment from others; and mobilize people to take action.

Professionalism: Adhere to company standards for conduct, grooming, and attire. Provide a positive and professional image both within the company and externally. Create a positive first impression.

OTHER SKILLS AND ABILITIES: Ability to work under pressure and ability to make decisions according to established guidelines; work unsupervised and to accomplish tasks accurately and on a timely basis; prioritize work; strong organization skills. Travel may be required; computer literacy in word processing is required. Must be able to use Microsoft Word, Excel, PowerPoint, and Outlook.

SALES ABILITY/PERSUASIVENESS: Ability to identify the needs of employees through effective questions and listening techniques. Can apply technical/professional knowledge, interpersonal skills, and sales methods to obtain employees’ commitment to ideas, services, or products. Handles objections effectively.

CUSTOMER SERVICE: Handles customers and employees and their queries in a positive, friendly, helpful and knowledgeable manner, remembering that the customers’ satisfaction is a primary focus. Represents the company professionally at every contact with customers, staff and vendors.

ATTENDANCE: Must be able to report to work regularly per the assigned schedule; and have the flexibility to work additional hours outside the assigned schedule when necessary; work steadily through the workday; and maintain an attendance record in compliance with company policies and procedures.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment is a typical climate-controlled office environment, and the noise is usually moderate.

SAFETY: Uses common sense to perform job functions in a safe manner.