Employee Experience Program Manager Jobs in Boca Raton, FL

One of the best-known names in cruising, Princess is the world's leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe. We give our guests the Medallion Class experience others simply cannot. The Love Boat promises something for everyone.

We are looking for an experienced Employee Experience professional for this role. The Senior Specialist, Fleet Employee Experience designs, implements, supports, and monitors programs that enhance the shipboard employee journey from onboarding to offboarding. The role is responsible for engagement, recognition, culture initiatives, survey administration and analysis, and collaboration with shipboard/shoreside HR and external partners. The role ensures programs run effectively, identifies improvements, and strengthens communication of Company Culture and Core Values. The ideal candidate will have strong knowledge of trends and best practices in employee experience and organizational culture.

Here is a summary of what Princess is looking for in its Senior Specialist. Is this you?

Responsibilities

• Implement, manage, and track engagement, recognition, and experience programs for Fleet employees, ensuring timely, highquality, and budgetaligned execution. Provide guidance and ongoing support to Crew Welfare Coordinators to enable effective and successful program outcomes.                     

• Create and manage engaging fleetwide initiatives and events that strengthen participation across surveys, tenure and retirement activities, onboarding, and offboarding processes.                                                                              

• Partner with shipboard HR, shoreside HR, and crossfunctional teams to roll out strategic experience initiatives, monitor participation trends, and recommend program enhancements, including wellness and services. Collaborate with Shoreside Employee Engagement Specialist to ensure alignment of shipboard communication and engagement activities with corporate.

• Ensure standardized processes are in place to provide guidance and also oversee the consistent use of standardized processes and guidelines (e.g., Crew Club Charter), while adapting effectively to shifting fleet and operational priorities.                            

• Manage vendor and service provider relationships, supporting contract negotiations and ensuring HR's operational needs and program goals are met.                                                                                             

Requirements

• Bachelor's degree or equivalent combination of education and professional experience

• 3+ Years overseeing employee recognition and/or engagement programs, preferably within the cruising or hospitality industry.

• Microsoft C-Suite Qualification (Word, Excel, email, PowerPoint, multimedia) or Project Management Certification. 

• Strong oral and written communication skills. 

• Ability to problem-solve using data-driven insights and conduct surveys, needs assessments, and gap analyses.   

• Demonstrated ability to collaborate effectively across teams.     

• Strong organizational and time-management skills; ability to manage shifting priorities. 

• Experience supporting multiple locations and diverse workforce groups 

• Proficient in survey analytics tools; Qualtrics strongly preferred

• Experience working with budgets and ensuring accurate financial tracking of program-related expenditures.                                                                                              

This position is based in our Fort Lauderdale, FL office and you would be required to work our hybrid schedule of four days a week in the office, Monday - Thursday. You would work from home on Fridays.

What You Can Expect 

• Cruise and Travel Privileges for You and Your Family

• Health Benefits

• 401(k) 

• Employee Stock Purchase Plan 

• Training & Professional Development

• Tuition & Professional Certification Reimbursement

• Rewards & Incentives 

Our Culture... Stronger Together

Our highest responsibility and top priority is compliance, environmental protection and the health, safety and well-being of our guests, the people in the communities we touch and serve, and our shipboard and shoreside employees.  Please visit our site to learn more about our Culture Essentials, Corporate Vision Statement and our Core Values at:  https://www.princess.com/aboutus/culture-framework/

Princess is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Americans with Disabilities Act (ADA)

Princess will provide reasonable accommodations with the application process, upon your request, as required to comply with applicable laws.  If you have a disability and require assistance in this application process, please contact recruiting@hollandamericagroup.com

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