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Sr Client Manager Jobs in Michigan (NOW HIRING)

Human8

Client Consulting Lead

Royal Oak, MI

Strong relationship builder with senior client stakeholders - directly managing key senior client relationships and working closely with them on a daily basis. * See all the angles to best position ...

Kobie Marketing

Director, Client Services

Detroit, MI · On-site +1

Client Relationship Management * Build and maintain senior-level client relationships, acting as a trusted advisor. * Navigate organizational dynamics to anticipate challenges and proactively address ...

Medium

Director, Client Services

Detroit, MI · On-site

$100 - $130/hr

Proven ability to lead strategic accounts and manage senior client relationships. * Strong understanding of loyalty strategies, CRM platforms, and data‑driven engagement. * Exceptional ...

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Showing results 21-40

All JobsSr Client JobsSr Client Manager JobsSr Client Manager Jobs in Michigan

Sr Client Manager information

What is a Sr Client Manager?

A Sr Client Manager is a senior professional responsible for managing and nurturing relationships with key clients within an organization. They act as the primary point of contact, ensuring client satisfaction, addressing concerns, and identifying opportunities for growth. Their duties often include developing account strategies, negotiating contracts, and working closely with internal teams to deliver exceptional service. Sr Client Managers play a critical role in retaining major clients and driving business success.

How does a Sr Client Manager typically collaborate with internal teams to address client needs?

As a Sr Client Manager, you will frequently act as a liaison between clients and various internal departments such as sales, product development, and customer support. You'll be responsible for communicating client goals and feedback, coordinating cross-functional meetings, and ensuring timely delivery of solutions tailored to client requirements. Effective collaboration often involves anticipating potential challenges, aligning team efforts, and proactively managing expectations to maintain strong client relationships. This role requires excellent communication and organizational skills to balance client priorities with internal workflows.

What is the difference between Sr Client Manager vs Client Services Manager?

AspectSr Client ManagerClient Services Manager
Required CredentialsBachelor's degree, experience in client management, industry certificationsBachelor's degree, experience in client support or account management
Work EnvironmentCorporate offices, client-facing roles, strategic planningCustomer support centers, client interaction, service delivery
Employer & Industry UsageUsed in finance, tech, consulting firms for senior client relationsCommon in service industries, telecom, IT for managing client accounts
Comparison Search IntentUnderstanding senior client management roles and responsibilitiesLearning about client support and account management functions

The Sr Client Manager typically handles high-level client relationships, strategic planning, and account growth, requiring more experience and certifications. The Client Services Manager focuses on day-to-day client support, service delivery, and maintaining client satisfaction. Both roles are vital in client-focused industries but differ mainly in seniority and scope of responsibilities.

What are the key skills and qualifications needed to thrive as a Sr Client Manager, and why are they important?

To excel as a Sr Client Manager, you need expertise in account management, business development, and a solid understanding of the industry, often supported by a bachelor's degree and several years of client-facing experience. Familiarity with CRM software like Salesforce, project management tools, and data analysis platforms is typically required. Exceptional interpersonal skills, strategic thinking, and strong negotiation abilities set top performers apart. These competencies are crucial for building lasting client relationships, driving revenue growth, and ensuring client satisfaction in a competitive market.

How much is a senior client manager paid?

The average salary for a senior client manager typically ranges from $80,000 to $130,000 annually, depending on industry, location, and experience. Compensation may also include bonuses and benefits, especially in competitive markets or specialized sectors.

What does a senior client manager do?

A senior client manager oversees relationships with key clients, ensuring their needs are met and contracts are fulfilled. They coordinate with internal teams to deliver solutions, identify opportunities for account growth, and maintain high customer satisfaction. Strong communication, strategic planning, and industry knowledge are essential for success in this role.

What are popular job titles related to Sr Client Manager jobs in Michigan?

For Sr Client Manager jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Sr Client Manager jobs in Michigan look for?

The top searched job categories for Sr Client Manager jobs in Michigan are:

What cities in Michigan are hiring for Sr Client Manager jobs?

Cities in Michigan with the most Sr Client Manager job openings:

Sr Client Manager jobs near you
Infographic showing various Sr Client Manager job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution.

Senior Client Relationship Representative

First Merchant's Bank

Ann Arbor, MI • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

First Merchants Bank rating

7.8

Company rating: 7.8 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

88th of 171 rated banks

Job description

First Merchants is seeking a Senior Customer Relationship Representative to join our team! This position is responsible for delivering a high quality and meaningful customer service experience by accurately completing bank transactions, opening accounts, and processing loan applications, as well as identifying products and services to meet the current and future financial needs of bank clients. They are responsible for meeting or exceeding established individual and team sales goals, as well as ensuring service metrics achieve the strategic and tactical goals of the organization.
As part of this role you will:
  • Customer Experience and Relationship Management
    • Deliver a consistently exceptional client experience by managing complex service and relationship needs in a fast-paced, relationship-focused banking center environment.
    • Serve as a trusted advisor by conducting in-depth conversations to understand clients' financial situations and recommend integrated solutions across multiple product lines.
    • Act as a point of escalation for advanced client inquiries and service issues, ensuring timely, accurate resolution and appropriate follow-through.
    • Proactively strengthen client relationships by leveraging service insights and feedback to build loyalty, retention, and advocacy.
    • Maintain accurate and complete client records to support effective relationship building and nurturing.
  • Operational Excellence
    • Perform and oversee complex monetary and non-monetary transactions, ensuring
      accuracy, efficiency, and adherence to internal controls.
    • Complete operational responsibilities including balancing cash, teller systems (TCR),
      vault, ATM, and branch transactions as needed.
    • Process and review higher-risk or more complex client requests in accordance with policy, including stop payments, exceptions, and account maintenance activities.
    • Support overall banking center operational integrity by identifying trends, exceptions, or risks and escalating as appropriate.
    • Ensure daily security procedures and operational standards are followed consistently.
  • Sales and Business Development Leadership
    • Lead by example in achieving individual sales goals while actively supporting banking center scorecard performance.
    • Conduct advanced guided conversations to identify opportunities to deepen client
      relationships through deposits, lending, digital tools, and referrals.
    • Open new consumer and business accounts and process loan applications with a high degree of accuracy and knowledge.
    • Drive effective onboarding by ensuring clients are enrolled in appropriate digital banking services and completing required follow-up activities.
    • Actively engage in teleconsulting activities, including outbound call blocks and call nights to support individual and team performance.
    • Utilize CRM and sales tools to document activity, manage pipelines, and support incentive plan requirements.
    • Partner with internal product specialists and refer clients to merchant services, treasury management, mortgage, and investment partners as appropriate.
  • Team Collaboration and Leadership
    • Serve as a senior resource within the banking center, providing guidance and informal coaching to Client Relationship Representatives and Service Associates.
    • Support execution of the sales management process through participation in huddles, meetings, coaching conversations, and skill development activities.
    • Assist the Banking Center Manager with operational reviews, audits, branch balancing, and workflow optimization.
    • Support associate problem resolution and procedural inquiries, reinforcing consistent service and sales standards.
    • Senior Client Relationship Representatives will serve as Banking Center Mentors and
      support onboarding and development of new hires.
  • Risk Management and Compliance
    • Ensure adherence to all regulatory, compliance, and information security requirements, including BSA, OFAC, CIP, EDD, and related reporting standards.
    • Exercise sound judgment in identifying, escalating, and documenting risk-related
      concerns.
    • Complete required training and maintain strong working knowledge of regulatory,
      operational, and product updates.

To be successful in this position, we require the following:
  • High school diploma or equivalent (GED).
  • A minimum of one (1) year of banking, sales, or related experience and a minimum of six (6) months of experience selling products or services.
  • This position requires S.A.F.E Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). Employees hired or transferring into this position will need to meet the qualification requirements within three (3) months of hire.
  • Ability to obtain Notary Public designation.
  • Ability to multi-task in a fast-paced environment.
  • In-depth knowledge of products/services offered by the bank (all lines of business).

The following would be a plus:
  • Prior banking experience.
  • Ability to sell and cross-sell bank products and services.

First Merchants offers the following:
  • Base Pay PLUS Bonuses
  • Medical, Dental and Vision Insurance
  • 401k
  • Health Savings and Flexible Spending Accounts
  • Vacation/Sick Time
  • Paid Holidays
  • Paid Parental Leave
  • Tuition Reimbursement
  • Additional Benefits

A little about us:
First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.
Our Vision is:
To enhance the financial wellness of the diverse communities we serve.
Our Mission is:
To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.
Our Team:
"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."
Apply today to begin your career with us!
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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