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Spoc Jobs (NOW HIRING)

Guild

Loss Mitigation Supervisor, SPOC

$64K - $90K/yr

The Loss Mitigation SPOC Supervisor ensures inbound/outbound calls are handled within agreed upon Service Levels and in compliance with guidelines established by investors, company, state and federal ...

Fifth Third

SPOC Agent

Cincinnati, OH · On-site

Under moderate supervision SPOC Specialist will work with borrowers, foreclosure attorneys, and internal departments such as Loss Mitigation, Bankruptcy and Foreclosure, in an attempt to provide the ...

Fifth Third Bank

SPOC Agent

Cincinnati, OH · On-site

Under moderate supervision SPOC Specialist will work with borrowers, foreclosure attorneys, and internal departments such as Loss Mitigation, Bankruptcy and Foreclosure, in an attempt to provide the ...

Validation & Engineering Group, Inc

PR · On-site

SPOC (Single Point of Contact) Position Summary The SPOC (Single Point of Contact) will serve as the primary coordination interface supporting a portfolio of capital projects and technical ...

Ford Motor Company

Attendance SPOC

Sharonville, OH · On-site

Join Ford's HR team as an HR Specialist - Attendance & Leave SPOC, where you'll become a trusted expert in compliance, policy interpretation, and data-driven employee support in a dynamic unionized ...

Validation & Engineering Group, Inc

PR · On-site

SPOC (Single Point of Contact) Position Summary The SPOC (Single Point of Contact) will serve as the primary coordination interface supporting a portfolio of capital projects and technical ...

Ford Motor Company

Attendance SPOC

Lima, OH

$63K - $106K/yr

Join Ford's HR team as an HR Specialist - Attendance & Leave SPOC, where you'll become a trusted expert in compliance, policy interpretation, and data-driven employee support in a dynamic unionized ...

Ford Motor Company

Attendance SPOC

Sharonville, OH

$63K - $106K/yr

Join Ford's HR team as an HR Specialist - Attendance & Leave SPOC, where you'll become a trusted expert in compliance, policy interpretation, and data-driven employee support in a dynamic unionized ...

Validation & Engineering Group, Inc

PR · On-site

SPOC (Single Point of Contact) Position Summary The SPOC (Single Point of Contact) will serve as the primary coordination interface supporting a portfolio of capital projects and technical ...

M&T Bank

Loss Mitigation Processor (SPOC)

Getzville, NY · On-site

$22.61 - $37.67/hr

This position is responsible for acting as the Single Point of Contact ("SPOC") throughout the loss mitigation process, from package collection through decision and closing, as well as through the ...

M&T Bank

Loss Mitigation Processor (SPOC)

Getzville, NY

$22.61 - $37.67/hr

This position is responsible for acting as the Single Point of Contact ("SPOC") throughout the loss mitigation process, from package collection through decision and closing, as well as through the ...

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How much do spoc jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for spoc in the United States is $15.37, according to ZipRecruiter salary data. Most workers in this role earn between $12.74 and $17.31 per hour, depending on experience, location, and employer.

What is the difference between Spoc vs Support Engineer?

AspectSpocSupport Engineer
CredentialsTypically requires certifications like ITIL, CompTIA, or vendor-specific certificationsOften requires similar certifications, with emphasis on technical troubleshooting skills
Work EnvironmentCustomer-facing, often in IT service management or client support rolesTechnical support teams, help desks, or service centers
Industry UsageCommon in IT, telecom, and service industriesWidespread across IT, software, and hardware support sectors
Search & Comparison IntentPeople compare Spoc vs Support Engineer to understand roles, responsibilities, and career paths

While both Spoc and Support Engineer roles involve technical support, Spoc typically acts as a single point of contact for clients, managing communication and coordination, whereas Support Engineers focus on troubleshooting and resolving technical issues. Understanding these differences helps in choosing the right career path or job role in the support domain.

What is a SPOC (Single Point of Contact)?

A SPOC, or Single Point of Contact, is an individual or team designated as the primary liaison between an organization and its clients, customers, or internal departments. The SPOC is responsible for managing communication, resolving issues, and ensuring that requests are addressed efficiently. This role helps streamline information flow, reduce confusion, and maintain accountability by having one clear channel for communication. SPOCs are commonly used in IT support, project management, and customer service environments. By centralizing contact through a SPOC, organizations can provide better service and faster response times.

What are the key skills and qualifications needed to thrive as a SPOC (Single Point of Contact), and why are they important?

To thrive as a SPOC, you need strong organizational skills, in-depth knowledge of company processes, and experience in customer service or project coordination. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, problem-solving ability, and the capacity to manage multiple stakeholders make someone stand out in this position. These skills ensure streamlined communication, efficient issue resolution, and enhanced satisfaction for both internal teams and external clients.

How does a SPOC (Single Point of Contact) typically collaborate with different departments to resolve client issues efficiently?

As a SPOC, you serve as the primary liaison between clients and internal teams, ensuring clear and timely communication. This involves regularly coordinating with departments such as technical support, operations, and sales to gather information, escalate issues, and provide comprehensive solutions to clients. Effective collaboration often requires strong organizational and interpersonal skills, as you'll need to manage multiple requests, prioritize tasks, and keep all stakeholders informed of progress. Building strong working relationships internally is key to resolving client issues swiftly and maintaining high satisfaction levels.
What cities are hiring for Spoc jobs? Cities with the most Spoc job openings:
What states have the most Spoc jobs? States with the most job openings for Spoc jobs include:
What job categories do people searching Spoc jobs look for? The top searched job categories for Spoc jobs are:
Spoc jobs near you
Infographic showing various Spoc job openings in the United States as of August 2026, with employment types broken down into 77% Full Time, and 23% Contract. Highlights an 77% In-person, 5% Hybrid, and 18% Remote job distribution, with an average salary of $31,967 per year, or $15.4 per hour.

Loss Mitigation Supervisor, SPOC

Guild

Remote

$64K - $90K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 19 days ago

Job description

Guild Mortgage Company, closing loans and opening doors since 1960. As a mortgage banking firm we are dedicated to serving the home owner/buyer. Our goal is to provide affordable home financing for our customers, utilizing the best terms available while providing a level of professionalism and service unsurpassed in the lending industry.
Position Summary
The Supervisor, Loss Mitigation Single Point of Contact (SPOC) plays an important role in the organization by performing a variety of tasks related to the company's Loss Mitigation SPOC activities. The role is responsible for overseeing and supervising SPOC call activities. This role works directly with borrowers experiencing financial hardships to identify homeownership retention options for eligible FNMA, FHLMC, USDA, FHA, and VA loans. Activities include, but not limited to communication of missing document, approval and/or denial decisions associated with the Loss Mitigation evaluation, monitoring trial payment plans, and educating borrowers on Loss Mitigation programs in accordance with investor/insurer, state, and federal guidelines/regulations. The Loss Mitigation SPOC Supervisor ensures inbound/outbound calls are handled within agreed upon Service Levels and in compliance with guidelines established by investors, company, state and federal regulations. Monitor the day-to-day productivity of direct reports and monitor metrics to ensure department efficiency. The role is directly responsible for managing, training and coaching employees, as well as setting objectives, and assigning work/projects.
Compensation
This role is an exempt position with a targeted salary range of $64,192 - $90,270 annually.
Compensation at Guild is influenced by a wide array of factors including but not limited to local and federal minimum wage requirements, education, level of experience, and applicant's geographical location.
Essential Functions
  • Lead efforts to define key performance metrics for each representative and team, regularly tracking and reviewing metrics to measure performance and identify areas of improvement.
  • Prepare and analyze call center reports to track performance, identify trends and make data driven decisions to improve productivity.
  • Coach and hold team members accountable for KPI metrics.
  • Interview candidates and facilitate onboarding process with new hires.
  • Assure Loss Mitigation SPOC Representatives manage call volumes in accordance with all applicable regulations and laws; verify optimal service levels are maintained during peak and non-peak hours.
  • Perform Quality Monitoring reviews of SPOC calls to verify compliance with telephone standards and investor guidelines; provide coaching, and recognition, based on review findings.
  • Role model and coach SPOC Representatives on how to explore, analyze, and respond to customers' issues and concerns via phone and through written correspondence.
  • Handle escalated customer inquiries or complaints; resolving issues promptly and effectively to ensure borrower satisfaction. Coach on escalated calls, review complaints, and provide research to management timely.
  • Collaborate with other departments within servicing to address borrower's needs, resolve issues and ensure seamless communication and workflow.
  • Identify and stay current on changes in industry regulations, and recommend updates to internal policies, procedures, policies, and systems based on new/changed requirements.
  • Work with management on SPOC Loss Mitigation initiatives and provide status updates.
  • Interpret and communicate work procedures and company policies to staff.
  • Monitor SPOC timesheets, vacation time, and sick time to ensure accuracy and timely processing.
  • Onboard new hires and identify areas where additional training is needed and partner with Servicing trainer on rollout training.
  • Analyze and resolve problems rationally; use sound judgment, expertise and experience to create positive outcomes, hold difficult conversations, and influence others.
  • Ensure effective communication on Loss Mitigation workout evaluation outcomes (approval or denial), including modifications, payment deferrals/partial claims, forbearance, short-sale and DIL workouts in accordance with investor/insurer guidelines, while maintaining a professional demeaner.
  • Assist with internal and external audit preparations, post-audit findings to investors, and any other exam activities, as assigned.
  • Ensures compliance with applicable federal, state, and local laws and regulations. Completes all required compliance Maintain knowledge of and adhere to Guild's internal compliance policies and procedures.
  • Perform other duties as assigned.

Qualifications
  • High school diploma or equivalent required; some college courses/technical training preferred.
  • A minimum of five years' experience in mortgage loan servicing experience in a high-volume call center required.
  • A minimum of two years' experience in a supervisory/lead role required.
  • Active NMLS license required.
  • Expert-level knowledge of conventional and government mortgage loan documents, including overall processes and inter-relationships, standards and requirements, terminology, compliance and regulatory requirements related to federal debt collection laws, Federal Bankruptcy Laws, and proper handling of other legal situations.
  • Knowledge of Standard Operating Procedures, CFPB, FCRA and FDCPA preferred.
  • Excellent verbal and written communication skills.
  • Passionate about delivering excellence in customer service within a team environment.
  • Role model patience and professionalism when interacting with consumers.
  • Strong interpersonal and problem-solving skills.
  • Highly organized and detail oriented; ability to work in a fast-paced, metrics-driven environment.
  • Proficiency with data entry, Microsoft Word, Excel, PowerPoint, and Outlook.

Supervision
Direct: 10 - 15
Loss Mitigation SPOC Specialists
Indirect: 0
• Intermittent to general supervision, depending on experience.
• Apply sound judgment and thinks critically about downstream impact of changes on processes and systems that impact department and Company policies and protocols.
• Directly supervises employees.
• Manage multiple priorities in a metrics-driven environment; leads with a strong sense of urgency and responsiveness.
• Travel: 0%
Requirements
Physical: Work is primarily sedentary; mobility in an office setting.
Manual Dexterity: Frequent use of computer keyboard and mouse.
Audio/Visual: Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media.
Environmental: Office environment - no substantial exposure to adverse environmental conditions.
Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.
Guild Mortgage Company is an Equal Opportunity Employer.
REQ#: LOSSM018247
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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