ZipRecruiter

Log In

1

Spoc Jobs (NOW HIRING)

First American

$26.88 - $35.82/hr

Lead daily SPOC team operations by monitoring queues, pipeline flow, and priorities to ensure service level agreements and performance objectives are met. * Act as the escalation point for complex or ...

First American

$64K - $85K/yr

What We Do The SPOC Supervisor leads the daily operations of the Single Point of Contact (SPOC) team within Loss Mitigation, providing strategic direction, oversight, and leadership to ensure ...

Ford Motor Company

Attendance SPOC

Cincinnati, OH · On-site

Join Ford's HR team as an HR Specialist - Attendance & Leave SPOC, where you'll become a trusted expert in compliance, policy interpretation, and data-driven employee support in a dynamic unionized ...

SPOC Energy

Senior Controls Engineer

Trussville, AL · On-site

$89K - $117K/yr

This individual will serve in leadership and contribution in controls and automation, driving standardized, scalable solutions across product lines while ensuring alignment with SPOC's Lift Up ...

SPOC Energy

Senior Controls Engineer

Trussville, AL · On-site

$89K - $117K/yr

This individual will serve in leadership and contribution in controls and automation, driving standardized, scalable solutions across product lines while ensuring alignment with SPOC's Lift Up ...

SPOC Energy

Senior Manufacturing Engineer

Trussville, AL · On-site

$83K - $114K/yr

The Senior Manufacturing Engineer will establish and lead the manufacturing engineering discipline at SPOC Energy. This role reports to the Director of Manufacturing and focuses on translating ...

SPOC Energy

Senior Manufacturing Engineer

Trussville, AL · On-site

$83K - $114K/yr

The Senior Manufacturing Engineer will establish and lead the manufacturing engineering discipline at SPOC Energy. This role reports to the Director of Manufacturing and focuses on translating ...

SPOC Automation

Senior Manufacturing Engineer

Trussville, AL · On-site

$83K - $114K/yr

The Senior Manufacturing Engineer will also serve as a key operational leader in SPOC's transition to modern ERP and manufacturing execution systems, ensuring that system design accurately reflects ...

SPOC Energy

Senior Manufacturing Engineer

Trussville, AL · On-site

$83K - $114K/yr

The Senior Manufacturing Engineer will establish and lead the manufacturing engineering discipline at SPOC Energy. This role reports to the Director of Manufacturing and focuses on translating ...

next page

Showing results 1-20

All JobsSpoc Jobs

Spoc information

See salary details

$9

$15

$19

How much do spoc jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for spoc in the United States is $15.37, according to ZipRecruiter salary data. Most workers in this role earn between $12.74 and $17.31 per hour, depending on experience, location, and employer.

What is a SPOC (Single Point of Contact)?

A SPOC, or Single Point of Contact, is an individual or team designated as the primary liaison between an organization and its clients, customers, or internal departments. The SPOC is responsible for managing communication, resolving issues, and ensuring that requests are addressed efficiently. This role helps streamline information flow, reduce confusion, and maintain accountability by having one clear channel for communication. SPOCs are commonly used in IT support, project management, and customer service environments. By centralizing contact through a SPOC, organizations can provide better service and faster response times.

What are the key skills and qualifications needed to thrive as a SPOC (Single Point of Contact), and why are they important?

To thrive as a SPOC, you need strong organizational skills, in-depth knowledge of company processes, and experience in customer service or project coordination. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, problem-solving ability, and the capacity to manage multiple stakeholders make someone stand out in this position. These skills ensure streamlined communication, efficient issue resolution, and enhanced satisfaction for both internal teams and external clients.

How does a SPOC (Single Point of Contact) typically collaborate with different departments to resolve client issues efficiently?

As a SPOC, you serve as the primary liaison between clients and internal teams, ensuring clear and timely communication. This involves regularly coordinating with departments such as technical support, operations, and sales to gather information, escalate issues, and provide comprehensive solutions to clients. Effective collaboration often requires strong organizational and interpersonal skills, as you'll need to manage multiple requests, prioritize tasks, and keep all stakeholders informed of progress. Building strong working relationships internally is key to resolving client issues swiftly and maintaining high satisfaction levels.

What is the difference between Spoc vs Support Engineer?

AspectSpocSupport Engineer
CredentialsTypically requires certifications like ITIL, CompTIA, or vendor-specific certificationsOften requires similar certifications, with emphasis on technical troubleshooting skills
Work EnvironmentCustomer-facing, often in IT service management or client support rolesTechnical support teams, help desks, or service centers
Industry UsageCommon in IT, telecom, and service industriesWidespread across IT, software, and hardware support sectors
Search & Comparison IntentPeople compare Spoc vs Support Engineer to understand roles, responsibilities, and career paths

While both Spoc and Support Engineer roles involve technical support, Spoc typically acts as a single point of contact for clients, managing communication and coordination, whereas Support Engineers focus on troubleshooting and resolving technical issues. Understanding these differences helps in choosing the right career path or job role in the support domain.

More about Spoc jobs

What cities are hiring for Spoc jobs?

Cities with the most Spoc job openings:

What states have the most Spoc jobs?

States with the most job openings for Spoc jobs include:

What job categories do people searching Spoc jobs look for?

The top searched job categories for Spoc jobs are:

Spoc jobs near you
Infographic showing various Spoc job openings in the United States as of September 2026, with employment types broken down into 86% Full Time, 3% Part Time, 1% Temporary, and 10% Contract. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution, with an average salary of $31,967 per year, or $15.4 per hour.

Operations Team Lead (SPOC) - ServiceMac

Concord, NC • On-site, Remote

First American
Finance and Insurance • 1 - 5K employees
Learn more about First Americanexternal

$26.88 - $35.82/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

Who We AreServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.What We DoThe Operations Team Lead supports the daily operations of the Sr. Collections team (also known as Single Point of Contact- SPOC) by providing hands-on leadership, subject matter expertise, and operational oversight. This role serves as the primary escalation point for complex loss mitigation and delinquency scenarios while guiding team performance, workflow, and quality.
In addition to performing escalated loss mitigation activities, the Operations Team Lead partners closely with leadership to ensure adherence to investor, regulatory, and company requirements. This position plays a critical role in coaching and developing Sr. Collections Specialists, driving operational consistency, and contributing to a high-performing, customer-focused loss mitigation environment.

HOW YOU'LL CONTRIBUTE:

  • Lead daily SPOC team operations by monitoring queues, pipeline flow, and priorities to ensure service level agreements and performance objectives are met.
  • Act as the escalation point for complex or sensitive borrower situations, including advanced delinquency resolutions, loss mitigation options, disputed accounts, bankruptcy-related matters, and regulatory or investor concerns.
  • Perform inbound and outbound SPOC customer outreach on escalated accounts, modeling best practices in customer communication, negotiation, and compliance.
  • Partner with leadership to monitor key performance indicators (KPIs), identify trends, and provide insights or recommendations to improve team outcomes and borrower experience.
  • Support onboarding, training, coaching, and mentoring of new and existing Senior Collections Specialists, including side-by-side support and refresher training on systems, policies, and investor guidelines.
  • Serve as a subject matter expert for SPOC processes, investor programs (FHA, VA, FNMA, FHLMC), and loss mitigation options such as forbearance, loan modification, short sale, and deed in lieu.
  • Review account activity, documentation, and notes to ensure accuracy, completeness, and compliance with regulatory, investor, and company standards.
  • Assist with workflow coordination, daily questions, and issue resolution during supervisor absences or peak volume periods.
  • Contribute to process improvement initiatives, audits, special projects, and operational reviews as assigned.

WHAT YOU'LL BRING

Knowledge, Skills, and Abilities (KSAs)

  • High School diploma or equivalent required; some college preferred.
  • Typically requires 5+ years of mortgage servicing experience, with strong emphasis on SPOC, loss mitigation, and advanced collections.
  • Prior experience leading, coaching, mentoring, or acting as a senior resource within a collections or loss mitigation environment preferred.
  • Advanced understanding of SPOC operations, loss mitigation workflows, and collections best practices.
  • Strong knowledge of investor guidelines and programs, including FHA, VA, FNMA, and FHLMC.
  • Working knowledge of state and federal Fair Debt Collection laws, U.S. Bankruptcy Code, and applicable regulatory requirements.
  • Demonstrated ability to handle complex borrower interactions with professionalism, empathy, and strong negotiation skills.
  • Proven leadership, coaching, and mentoring abilities with a collaborative and team-focused approach.
  • Strong analytical skills with the ability to interpret complex account scenarios and make sound recommendations.
  • Excellent verbal and written communication skills with strong active listening and problem-solving capabilities.
  • Exceptional time management and organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
  • Strong attention to detail and commitment to maintaining accurate, compliant documentation.
  • Proficient in Microsoft Office applications and mortgage servicing systems.
  • Ability to communicate effectively and build relationships with team members and stakeholders at all levels of the organization.

Working hours are 11:00am-8:00pm EST, Monday-Friday.

Candidates selected for employment will be required to successfully complete a background check and credit check as a condition of employment, where permitted by applicable law.

Pay Range: $26.88 - $35.82 Hourly, RemoteThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

Apply