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Spoc Jobs (NOW HIRING)

Fifth Third

SPOC Call Center Agent

Cincinnati, OH

$14.50 - $19/hr

Under moderate supervision SPOC Specialist will work with borrowers, foreclosure attorneys, and internal departments such as Loss Mitigation, Bankruptcy and Foreclosure, in an attempt to provide the ...

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How much do spoc jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for spoc in the United States is $15.37, according to ZipRecruiter salary data. Most workers in this role earn between $12.74 and $17.31 per hour, depending on experience, location, and employer.

What is the difference between Spoc vs Support Engineer?

AspectSpocSupport Engineer
CredentialsTypically requires certifications like ITIL, CompTIA, or vendor-specific certificationsOften requires similar certifications, with emphasis on technical troubleshooting skills
Work EnvironmentCustomer-facing, often in IT service management or client support rolesTechnical support teams, help desks, or service centers
Industry UsageCommon in IT, telecom, and service industriesWidespread across IT, software, and hardware support sectors
Search & Comparison IntentPeople compare Spoc vs Support Engineer to understand roles, responsibilities, and career paths

While both Spoc and Support Engineer roles involve technical support, Spoc typically acts as a single point of contact for clients, managing communication and coordination, whereas Support Engineers focus on troubleshooting and resolving technical issues. Understanding these differences helps in choosing the right career path or job role in the support domain.

What is a SPOC (Single Point of Contact)?

A SPOC, or Single Point of Contact, is an individual or team designated as the primary liaison between an organization and its clients, customers, or internal departments. The SPOC is responsible for managing communication, resolving issues, and ensuring that requests are addressed efficiently. This role helps streamline information flow, reduce confusion, and maintain accountability by having one clear channel for communication. SPOCs are commonly used in IT support, project management, and customer service environments. By centralizing contact through a SPOC, organizations can provide better service and faster response times.

What are the key skills and qualifications needed to thrive as a SPOC (Single Point of Contact), and why are they important?

To thrive as a SPOC, you need strong organizational skills, in-depth knowledge of company processes, and experience in customer service or project coordination. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, problem-solving ability, and the capacity to manage multiple stakeholders make someone stand out in this position. These skills ensure streamlined communication, efficient issue resolution, and enhanced satisfaction for both internal teams and external clients.

How does a SPOC (Single Point of Contact) typically collaborate with different departments to resolve client issues efficiently?

As a SPOC, you serve as the primary liaison between clients and internal teams, ensuring clear and timely communication. This involves regularly coordinating with departments such as technical support, operations, and sales to gather information, escalate issues, and provide comprehensive solutions to clients. Effective collaboration often requires strong organizational and interpersonal skills, as you'll need to manage multiple requests, prioritize tasks, and keep all stakeholders informed of progress. Building strong working relationships internally is key to resolving client issues swiftly and maintaining high satisfaction levels.
What cities are hiring for Spoc jobs? Cities with the most Spoc job openings:
What states have the most Spoc jobs? States with the most job openings for Spoc jobs include:
What job categories do people searching Spoc jobs look for? The top searched job categories for Spoc jobs are:
Spoc jobs near you
Infographic showing various Spoc job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $31,967 per year, or $15.4 per hour.

Collection Counselor l - SPOC

Dovenmuehle Mortgage, Inc.

Lake Zurich, IL • On-site

$17.50 - $18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Dovenmuehle rating

7.2

Company rating: 7.2 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

Job description

Collections Counselor I - SPOC

Full time; Non-Exempt 37.5 hours/week; Overtime as required.

Location; Remote, US


Dovenmuehle Mortgage, Inc. (“Dovenmuehle”) is the leading mortgage subservicing firm in the United States with several hundred financial institution clients nationwide.

General Description:

Point of contact for delinquent accounts for collections activities.

Schedule: Monday - Friday 10:00am-7:00pm, rotating Saturdays (7-11:30am/11:30-4pm)


Essential Functions and Duties:

  • Answer high volume of inbound calls from and/or generate high volume of outbound calls to delinquent borrowers.
  • Resolve delinquent accounts by demanding and collecting the full amount due, establish a solid plan with the borrower to bring the loan current, or proceed with hardship assistance as appropriate.
  • Counsel borrowers on options for meeting their payment obligations, explain terms, and arrange repayment plans based on department procedures.
  • Discuss financial status, review monthly income and expenses, and determine reason for non-payment.
  • Offer Loss Mitigation assistance, and if appropriate, explain options and processes in detail.
  • Demonstrate accurate knowledge and strict application of federal regulations and collection laws (FDCPA).
  • Follow all company and department policies and procedures.
  • Utilize proper protocols, for borrowers, clients, state, and federal regulations, as well as best practices.
  • Maintain and document mortgage collection systems and databases with all activities and communications.
  • Process mortgage loan payments in accordance with established guidelines.
  • Consistently meet or exceed monthly goals.
  • Successfully complete annual regulatory compliance training.
  • Additional duties as assigned.


Required Qualifications:

  • High School diploma or equivalent.
  • Solid PC skills: Microsoft applications and loan servicing platforms.
  • 1-2 years collection experience/customer service experience.
  • Analytical and problem-solving skills and attention to detail.
  • Effective communication skills with demonstrated ability to always interact in a positive and professional manner with all levels of both internal and external audiences.
  • Ability to negotiate with others and demonstrate assertiveness and empathy when necessary to obtain favorable resolutions.
  • Ability to understand and explain financial matters, details of modifications, and foreclosures in terms affected audiences understand.


Preferred/Other Qualifications:

  • Knowledge of loan servicing software/systems.
  • Collection experience.
  • Call center experience.
  • Bilingual in Spanish - must pass bilingual certification.


Benefits

  • Medical, Dental, Vision, Wellness, Flexible Spending Account, and Employee Assistance Program and more.
  • Employer paid Life Insurance, Short Term Disability, and Long-Term Disability.
  • 401 (K) Plan with company match
  • Paid Vacation, Sick, Personal and Holidays

Physical Demands and Work Environment:

The employee must be comfortable in either an on-site office setting, or a quiet, designated work from home space that is free from distractions and noise. The employee is regularly required to communicate (give/receive) information through multiple methods of communication with clear understanding from others. Must be able to exchange accurate information in these situations.

The employee must be able to remain in a stationary position and/or move about the organization or remote office. The employee is frequently required to stand or walk (or otherwise move through the organization); sit; use hands to type, write, handle, or feel and reach. May occasionally climb or balance; stoop, kneel, or crouch; or lift and/or move up to 25 lbs. Employees may be required to type and utilize a computer for long periods of time.

The employee may be required to frequently operate a standard variety of office equipment including computers, calculators, copy machines, computer printers and phones. The noise level, if working on-site, is usually moderate and typical of an office environment.

In accordance with applicable disability laws, Dovenmuehle works with applicants and employees to make reasonable accommodations to the job or work environment when doing so will enable an employee with a qualified disability to satisfactorily perform the essential functions of the job.



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