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Spoc Jobs in Florida (NOW HIRING)

E*Pro, Inc.

SAP QA Manager

Orlando, FL · On-site

Drive the offshore team for testing effectively To be the SPOC for all testing phases of all project streams Chair the defect resolution meeting Ensure seamless and smooth coordination between ...

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Spoc information

See Florida salary details

$6

$11

$14

How much do spoc jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for spoc in Florida is $11.48, according to ZipRecruiter salary data. Most workers in this role earn between $9.52 and $12.93 per hour, depending on experience, location, and employer.

What is a SPOC (Single Point of Contact)?

A SPOC, or Single Point of Contact, is an individual or team designated as the primary liaison between an organization and its clients, customers, or internal departments. The SPOC is responsible for managing communication, resolving issues, and ensuring that requests are addressed efficiently. This role helps streamline information flow, reduce confusion, and maintain accountability by having one clear channel for communication. SPOCs are commonly used in IT support, project management, and customer service environments. By centralizing contact through a SPOC, organizations can provide better service and faster response times.

What are the key skills and qualifications needed to thrive as a SPOC (Single Point of Contact), and why are they important?

To thrive as a SPOC, you need strong organizational skills, in-depth knowledge of company processes, and experience in customer service or project coordination. Familiarity with CRM software, ticketing systems, and communication platforms is typically required. Excellent interpersonal skills, problem-solving ability, and the capacity to manage multiple stakeholders make someone stand out in this position. These skills ensure streamlined communication, efficient issue resolution, and enhanced satisfaction for both internal teams and external clients.

How does a SPOC (Single Point of Contact) typically collaborate with different departments to resolve client issues efficiently?

As a SPOC, you serve as the primary liaison between clients and internal teams, ensuring clear and timely communication. This involves regularly coordinating with departments such as technical support, operations, and sales to gather information, escalate issues, and provide comprehensive solutions to clients. Effective collaboration often requires strong organizational and interpersonal skills, as you'll need to manage multiple requests, prioritize tasks, and keep all stakeholders informed of progress. Building strong working relationships internally is key to resolving client issues swiftly and maintaining high satisfaction levels.

What is the difference between Spoc vs Support Engineer?

AspectSpocSupport Engineer
CredentialsTypically requires certifications like ITIL, CompTIA, or vendor-specific certificationsOften requires similar certifications, with emphasis on technical troubleshooting skills
Work EnvironmentCustomer-facing, often in IT service management or client support rolesTechnical support teams, help desks, or service centers
Industry UsageCommon in IT, telecom, and service industriesWidespread across IT, software, and hardware support sectors
Search & Comparison IntentPeople compare Spoc vs Support Engineer to understand roles, responsibilities, and career paths

While both Spoc and Support Engineer roles involve technical support, Spoc typically acts as a single point of contact for clients, managing communication and coordination, whereas Support Engineers focus on troubleshooting and resolving technical issues. Understanding these differences helps in choosing the right career path or job role in the support domain.

What are popular job titles related to Spoc jobs in Florida?

For Spoc jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Spoc jobs in Florida look for?

The top searched job categories for Spoc jobs in Florida are:

Spoc jobs near you
Infographic showing various Spoc job openings in Florida as of September 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $23,888 per year, or $11.5 per hour.

Information Technology_USA - USA_Product Specialist

Jacksonville, FL • On-site

Real Soft, Inc.
IT Services • 501 - 1,000 employees
Learn more about Real Soft, Inc.external

Contractor

Re-posted 26 days ago

Job description

**Please strictly adhere to the following resume naming convention:
ALL CAPS, NO SPACES B/T UNDERSCORES
PTN_US_GBAMSREQID_CandidateBeelineID
i.e. PTN_US_9999999_SKIPJOHNSON0413
MSP Owner: Andres Villegas
Location: 6565 Headquarters Drive , Plano , Texas 75024. 100% onsite , 8AM - 5PM or 9AM - 6 PM
Duration: 6 months
skill id: 10697029
Role Descriptions: Configure and support Odessa (LeaseWave) modules including Origination| Contracts| Billing| Assets| Accounting| and End-of-Term. Act as the technical SPOC for platform setup| enhancements| integrations| upgrades| and production support. Troubleshoot complex functionaltechnical issues related to lease lifecycle processing| billing anomalies| and accounting postings. Support data migration| interface integrations (GL| CRM| DMS| payment systems)| and batch processing jobs. Collaborate with functional consultants and developers to translate requirements into Odessa configurations and extensions. Ensure platform stability| regulatory compliance| and adherence to client-specific business rules.REQUIRED QUALIFICATIONSHands-on experience with the Odessa platform (leasing| lending| or loan servicing modules).Domain experience in auto finance| commercial finance| or captive finance understanding of loanlease lifecycle| funding| billing| and collections.Experience working in an onshoreoffshore delivery model with distributed teams across time zones.Ability to interpret and write SQL queries for data investigation and validation.Understanding of RESTSOAP API concepts for troubleshooting integration issues.Familiarity with incident and change management tools (ServiceNow| Jira| or similar).Strong client-facing communication skills able to translate business issues into technical actions.Ability to manage multiple priorities independently in a fast-paced AMS environment.PREFERRED QUALIFICATIONSFamiliarity with relational databases (SQL Server| Oracle) understanding of schema design| stored procedures| and query optimization in the Odessa data model.Experience with API integrations REST| SOAP| JSONXML-based data exchange| including use of tools like Postman for debugging.Preferred Exposure to Odessa Studio or Odessa Designer for workflow and business rule configuration.Understanding of captive finance business processes OEM dealer programs| subsidy rates| floorplan| or commercial lease structures.Basic scripting skills (PowerShell| Python| or similar) for automation of routine support tasks.Education Requirements Bachelors in Computer Science or other related fieldYears of Experience 5 yearsEducation Requirements Bachelors in Computer Science or other related fieldYears of Experience 5 yearsTechnical Reviewer(s)
Essential Skills: Configure and support Odessa (LeaseWave) modules including Origination| Contracts| Billing| Assets| Accounting| and End-of-Term. Act as the technical SPOC for platform setup| enhancements| integrations| upgrades| and production support. Troubleshoot complex functionaltechnical issues related to lease lifecycle processing| billing anomalies| and accounting postings. Support data migration| interface integrations (GL| CRM| DMS| payment systems)| and batch processing jobs. Collaborate with functional consultants and developers to translate requirements into Odessa configurations and extensions. Ensure platform stability| regulatory compliance| and adherence to client-specific business rules.REQUIRED QUALIFICATIONSHands-on experience with the Odessa platform (leasing| lending| or loan servicing modules).Domain experience in auto finance| commercial finance| or captive finance understanding of loanlease lifecycle| funding| billing| and collections.Experience working in an onshoreoffshore delivery model with distributed teams across time zones.Ability to interpret and write SQL queries for data investigation and validation.Understanding of RESTSOAP API concepts for troubleshooting integration issues.Familiarity with incident and change management tools (ServiceNow| Jira| or similar).Strong client-facing communication skills able to translate business issues into technical actions.Ability to manage multiple priorities independently in a fast-paced AMS environment.PREFERRED QUALIFICATIONSFamiliarity with relational databases (SQL Server| Oracle) understanding of schema desig
Top 3 Required Skills:
Configure and support Odessa (LeaseWave) modules including Origination, Contracts, Billing, Assets, Accounting, and End-of-Term.
• Act as the technical SPOC for platform setup, enhancements, integrations, upgrades, and production support.
• Troubleshoot complex functional/technical issues related to lease lifecycle processing, billing anomalies, and accounting postings.
• Support data migration, interface integrations (GL, CRM, DMS, payment systems), and batch processing jobs.
• Collaborate with functional consultants and developers to translate requirements into Odessa configurations and extensions.
• Ensure platform stability, regulatory compliance, and adherence to client-specific business rules.
REQUIRED QUALIFICATIONS
- Hands-on experience with the Odessa platform (leasing, lending, or loan servicing modules).
- Domain experience in auto finance, commercial finance, or captive finance - understanding of loan/lease lifecycle, funding, billing, and collections.
- Experience working in an onshore/offshore delivery model with distributed teams across time zones.
- Ability to interpret and write SQL queries for data investigation and validation.
- Understanding of REST/SOAP API concepts for troubleshooting integration issues.
- Familiarity with incident and change management tools (ServiceNow, Jira, or similar).
- Strong client-facing communication skills; able to translate business issues into technical actions.
- Ability to manage multiple priorities independently in a fast-paced AMS environment.
Top 3 Preferred Skills:
PREFERRED QUALIFICATIONS
- Familiarity with relational databases (SQL Server, Oracle) - understanding of schema design, stored procedures, and query optimization in the Odessa data model.
- Experience with API integrations - REST, SOAP, JSON/XML-based data exchange, including use of tools like Postman for debugging.
- Preferred Exposure to Odessa Studio or Odessa Designer for workflow and business rule configuration.
- Understanding of captive finance business processes - OEM dealer programs, subsidy rates, floorplan, or commercial lease structures.
- Basic scripting skills (PowerShell, Python, or similar) for automation of routine support tasks.
• Education Requirements: Bachelors in Computer Science or other related field
• Years of Experience: 5 years, Project Code :

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