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Spire Energy Customer Service Jobs (NOW HIRING)

Spire, Inc.

Representative, Customer Solutions

Birmingham, AL · On-site

$15 - $20.50/hr

... at Spire, you'll help customers start, stop, and transfer services, navigate billing questions, and get urgent support when it matters most - making everyday energy access seamless. Every call ...

Spire Inc.

Representative, Customer Solutions

Birmingham, AL · Hybrid

$15 - $20.50/hr

... at Spire, you'll help customers start, stop, and transfer services, navigate billing questions, and get urgent support when it matters most - making everyday energy access seamless. Every call ...

C Spire

Account Service Representative

Wiggins, MS · On-site

$50K/yr

Summary: "Customer Inspired" isn't our slogan - it's our driving force, and C Spire team members ... As an Account Service Representative, you'll be on the front line of C Spire's customer experience ...

C Spire

Account Service Representative

Hattiesburg, MS · On-site

$50K/yr

Summary: "Customer Inspired" isn't our slogan - it's our driving force, and C Spire team members ... As an Account Service Representative, you'll be on the front line of C Spire's customer experience ...

C Spire

Account Service Representative

Columbus, MS

$50K/yr

Summary: "Customer Inspired" isn't our slogan - it's our driving force, and C Spire team members ... As an Account Service Representative, you'll be on the front line of C Spire's customer experience ...

C Spire

Account Service Representative

Gulfport, MS · On-site

$50K/yr

Summary: "Customer Inspired" isn't our slogan - it's our driving force, and C Spire team members ... As an Account Service Representative, you'll be on the front line of C Spire's customer experience ...

C Spire

Account Service Representative

Hattiesburg, MS

$50K/yr

Summary: "Customer Inspired" isn't our slogan - it's our driving force, and C Spire team members ... As an Account Service Representative, you'll be on the front line of C Spire's customer experience ...

C Spire

Account Service Representative

Byram, MS

$50K/yr

Summary: "Customer Inspired" isn't our slogan - it's our driving force, and C Spire team members ... As an Account Service Representative, you'll be on the front line of C Spire's customer experience ...

C Spire

Account Service Representative

West Point, MS

$50K/yr

Summary: "Customer Inspired" isn't our slogan - it's our driving force, and C Spire team members ... As an Account Service Representative, you'll be on the front line of C Spire's customer experience ...

C Spire

Account Service Representative

Clinton, MS · On-site

$50K/yr

Summary: "Customer Inspired" isn't our slogan - it's our driving force, and C Spire team members ... As an Account Service Representative, you'll be on the front line of C Spire's customer experience ...

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Spire Energy Customer Service information

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How much do spire energy customer service jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for spire energy customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are some common challenges faced by Spire Energy Customer Service representatives, and how are they supported in handling these situations?

Spire Energy Customer Service representatives often deal with a high volume of inquiries, including billing issues, service interruptions, and emergency situations. One common challenge is managing difficult or upset customers while maintaining professionalism and empathy. To support representatives, Spire Energy provides comprehensive training, access to knowledge bases, and ongoing coaching. Team leads and supervisors are readily available to assist with complex cases, ensuring that employees feel supported and equipped to deliver effective solutions.

What is the difference between Spire Energy Customer Service vs Spire Energy Meter Reader?

AspectSpire Energy Customer ServiceSpire Energy Meter Reader
Required CredentialsHigh school diploma, customer service experienceHigh school diploma, technical knowledge often preferred
Work EnvironmentOffice-based, call centers, or remoteFieldwork, outdoor environment, on-site
Employer & Industry UsageCustomer support for utility servicesReading meters, data collection for utilities

Spire Energy Customer Service roles focus on assisting customers with billing, service inquiries, and account management, typically in an office or remote setting. In contrast, Spire Energy Meter Readers perform fieldwork, physically reading meters at customer locations. Both roles require a high school diploma, but customer service positions emphasize communication skills, while meter readers need technical knowledge and outdoor work capability.

What are Spire Energy Customer Service representatives?

Spire Energy Customer Service representatives are professionals who assist customers with their natural gas service needs. They handle inquiries about billing, account management, service interruptions, new service requests, and resolving technical or account-related issues. These representatives aim to provide clear information and support to ensure customer satisfaction and address any concerns related to Spire Energy services.

What are the key skills and qualifications needed to thrive as a Spire Energy Customer Service Representative, and why are they important?

To thrive as a Spire Energy Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, billing software, and phone systems is typically required. Patience, active listening, and a customer-focused attitude help representatives effectively address customer concerns and resolve issues. These skills ensure efficient service delivery, positive customer experiences, and retention in a utility company environment.
More about Spire Energy Customer Service jobs
What job categories do people searching Spire Energy Customer Service jobs look for? The top searched job categories for Spire Energy Customer Service jobs are:
Spire Energy Customer Service jobs near you
Infographic showing various Spire Energy Customer Service job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Representative, Customer Solutions

Representative, Customer Solutions

Spire, Inc.

Birmingham, AL • On-site

$15 - $20.50/hr

Full-time

Posted 26 days ago

Job description

Summary
Be the steady, trusted voice customers count on and build a meaningful career while you do it. As a Customer Solutions Representative at Spire, you'll help customers start, stop, and transfer services, navigate billing questions, and get urgent support when it matters most - making everyday energy access seamless. Every call becomes a chance to offer clarity, care, and real solutions that strengthen trust in our communities.
This entry-level role is your gateway into the natural gas industry, backed by hands-on training, supportive teammates, and leaders who truly listen. At Spire, adaptability, collaboration, and ownership guide everything we do and they're the qualities that help you grow. Whether you're looking to advance into leadership, operations, or specialized customer support, Spire gives you the platform to build a long-term, purpose-driven career.
Duties and Responsibilities
  • Answering inbound customer calls, emails, and chats
  • Finding the quickest and most effective solution to customer issues such as service orders, service disconnection/reconnection, service complaints, billing, payment arrangements, web account access/use, gas-related emergencies and special campaigns/promotions

If this sounds like you, you're in the right place:
  • You like to take charge, and people often look to you for direction or guidance
  • You're quick to identify issues and enjoy tackling them head-on
  • Your friends would describe you as "cool as a cucumber" when things get hectic
  • You're interested in where the energy industry is going, and you want to be part of it
  • You have a high school diploma or equivalent

Essential Characteristics
  • Now that you know us a little better, you can see we do things differently. To us, customer service is much more than saying "I'm sorry" and "I understand." It's about owning the conversation and getting each and every customer what they need.
  • Simply put, it's challenging work. Our expectations around the quality of our customer service are among the highest in the industry. When calls spike in the fall and the winter, it gets a little crazy. And, when people reach out to us, they're not always at their best, and that can be emotionally draining.
  • Our reward is in how we show people that Spire is there for them and their community. Not every conversation will end on a high note, but our customers should hang up the phone feeling that Spire treated them with care and respect.
  • That's why we don't put up a wall between ourselves and our customers. You won't find scripts or canned phrases like "Thank you for your business" here. As the voice of our company, we use our individual strengths to open up to people, get to the root of their problem, and resolve it. We rely on our teams to speak up about issues that might be causing customers problems so we can improve our service.
  • People who fully embrace what we do and how we do it have the opportunity to pursue long and enriching careers at Spire.

Supervisory Responsibilities
None
Required Education (certifications, licenses)
High school diploma or equivalent (EX: GED)
Required knowledge, skill and abilities
  • Strong listening skills (really strong-our customers will notice!)
  • Empathy, patience, and a knack for multitasking
  • Critical thinking and problem-solving chops
  • Comfort with Microsoft Office and digital tools
  • Confidence to ask questions and share ideas
  • Demonstrate reliability with consistent attendance and punctuality, ensuring adherence to work schedules and contributing to team productivity and operational efficiency

Physical demands, environment and schedule
  • Full-time, hourly position
  • Hybrid work model
  • 8-week in-office training to set you up for success
  • Regular schedule with occasional overtime
  • Shared, team-oriented office environmen

Company Overview
We are committed to understanding the needs of the homes and businesses we serve. That's why we're always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.
And we find the best by hiring those who share our values of safety, inclusion and integrity, and demonstrate the competencies that bring the Spire vision, mission and culture to life:
  • Adaptability: We embrace change, continuously seeking opportunities for improvement while remaining open-minded and flexible in response to evolving conditions and customer, stakeholder and company needs.
  • Collaboration: We achieve more together through a foundation of respect, embracing healthy conflict, actively seeking and providing actionable feedback and fostering an environment where everyone's input is welcomed.
  • Ownership: We see things through, demonstrate accountability, honor commitments, take responsibility for outcomes and demonstrate initiative.

By living our values and competencies, we strive to create an environment where employees feel welcome, respected and valued.
Posting Requirements
Disclaimer: The above statements are intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Posting requirements: The above posting description is intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Spire, Inc., and its subsidiaries are Affirmative Action and Equal Employment Opportunity employer.
We are committed to providing equal employment opportunity in all areas, including but not necessarily limited to, recruitment, selection, training, education, compensation, benefits, promotion, job transfer, upgrading, separation and recall regardless of the individual's race, color, sex, age, religion, national origin, genetics, sexual orientation, gender identity, disability, veteran status, and/or other protected categories under all Federal, State, and local laws. For more information, please view our Integrity and Inclusion pages of our career site.
Job Req ID: 11654

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