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Spire Customer Service Representative Jobs (NOW HIRING)

Cspire_telapex

Account Service Representative

Laurel, MS · On-site

$50K/yr

Summary: "Customer Inspired" isn't our slogan - it's our driving force, and C Spire team members ... As an Account Service Representative, you'll be on the front line of C Spire's customer experience ...

Cspire_telapex

Account Service Representative

Jackson, MS · On-site

$50K/yr

Summary: "Customer Inspired" isn't our slogan - it's our driving force, and C Spire team members ... As an Account Service Representative, you'll be on the front line of C Spire's customer experience ...

Cspire_telapex

Account Service Representative

Flowood, MS · On-site

$50K/yr

Summary: "Customer Inspired" isn't our slogan - it's our driving force, and C Spire team members ... As an Account Service Representative, you'll be on the front line of C Spire's customer experience ...

Spire Inc.

Representative, Customer Solutions

Birmingham, AL · Hybrid

$15 - $20.50/hr

As a Customer Solutions Representative at Spire, you'll help customers start, stop, and transfer services, navigate billing questions, and get urgent support when it matters most - making everyday ...

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How much do spire customer service representative jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for spire customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Spire Customer Service Representative, and why are they important?

To thrive as a Spire Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, telephone systems, and basic computer applications is typically required. Patience, active listening, and a positive attitude are crucial soft skills for effectively assisting customers and resolving issues. These skills and qualities are essential for delivering excellent customer experiences and maintaining Spire's reputation for reliable service.

What does a Spire Customer Service Representative do?

A Spire Customer Service Representative assists customers by answering questions, resolving issues, and providing information about Spire's natural gas services. They handle inquiries related to billing, service setup, outages, and account management. These representatives communicate with customers via phone, email, or chat and ensure that every interaction is handled efficiently and professionally to provide a positive customer experience. They may also process service orders, update account information, and escalate complex problems to the appropriate departments when necessary.

What are some common challenges faced by Spire Customer Service Representatives, and how are they typically supported in overcoming them?

Spire Customer Service Representatives often encounter challenges such as handling high call volumes, addressing complex customer concerns, and maintaining patience with difficult interactions. To support representatives, Spire typically offers comprehensive training programs, access to knowledge bases, and regular team meetings to discuss best practices. Additionally, representatives are encouraged to collaborate with supervisors and peers to resolve escalated issues, fostering a supportive and solution-oriented work environment.

What is the difference between Spire Customer Service Representative vs Xcel Customer Service Representative?

AspectSpire Customer Service RepresentativeXcel Customer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer relevant experienceHigh school diploma or equivalent; customer service experience beneficial
Work EnvironmentCall centers, office settings, or remote workCall centers, utility offices, or remote
Employer & Industry UsageSpire Inc. (utilities, energy sector)Xcel Energy (utilities, energy sector)
Common Search & ComparisonCustomer service roles in energy/utilitiesCustomer service roles in energy/utilities

The main difference between a Spire Customer Service Representative and an Xcel Customer Service Representative lies in the employer and specific utility company they serve. Both roles require similar credentials, work environments, and industry experience, focusing on customer support within the energy sector. The choice depends on the specific utility company you are interested in working for or researching.

More about Spire Customer Service Representative jobs
What cities are hiring for Spire Customer Service Representative jobs? Cities with the most Spire Customer Service Representative job openings:
What job categories do people searching Spire Customer Service Representative jobs look for? The top searched job categories for Spire Customer Service Representative jobs are:
Spire Customer Service Representative jobs near you

Account Service Representative

Cspire_telapex

Laurel, MS • On-site

$50K/yr

Full-time

Medical, Retirement

Posted 27 days ago

Job description

Our Vision: Be the best at what we do. Our Mission: Improve lives through technology.

Summary:

"Customer Inspired" isn't our slogan - it's our driving force, and C Spire team members live it. We aim to engage the exceptional and embrace operational excellence to best deliver connectivity and technology solutions that advance our communities and customers' lives. It's a challenging goal, but we have a winning team that is looking to grow.
As an Account Service Representative, you'll be on the front line of C Spire's customer experience in one of our retail locations. You'll join an elite, sales-focused team that thrives on exceeding goals and winning together. With top-tier benefits, uncapped commission, and career growth opportunities, this role is tailor-made for talented and driven professionals who are passionate about technology and customer service.

Responsibilities:

What You Will Do

  • Drive wireless, home services, and business sales to exceed monthly goals and unlock uncapped commission opportunities-averaging over $50,000 annually in total compensation.

  • Serve as a knowledgeable and trusted consultant for customers, staying up to date on the latest devices, plans, and home services.

  • Deliver exceptional customer service with integrity and enthusiasm in every interaction.

  • Contribute to a high-performing team that is laser-focused on dominating the telecommunications industry.

  • Leverage C Spire's investment in your future-advance through our management training programs or grow where you are with ongoing retail development support.

  • Represent the C Spire brand with professionalism, passion, and drive.

Qualifications:

What You Will Bring

You'll bring a passion for technology, a dedication to results, and the drive to deliver unbeatable service to every customer who walks through our doors.

In addition to that, we require:

  • One year of customer service or sales experience or a bachelor's degree or equivalent.

  • Excellent communication skills.

  • A passion for technology and a commitment to staying current on new devices and plans.

  • Ability to work a full-time, irregular schedule that includes some evenings and Saturdays.

  • We will give special consideration to candidates who have:

  • Two or more years of experience in sales or in a customer-facing, fast-paced retail environment.

  • A proven track record of hitting goals and advancing professionally.

What You Will Gain

A great workplace needs more than dental coverage, though we provide that and excellent health insurance. But that's just the start. We make sure working at C Spire is the best career experience around. And Forbes has named us one of America's Best Midsize Employers multiple times because of it. We also offer:

  • Competitive Compensation Package

  • Blue Cross Blue Shield Health Insurance

  • Tuition Assistance Programs

  • Complimentary Wireless Service & Device*

  • 401k Match

  • Teladoc Telemedicine

  • WellBeacon Wellness Program

  • Paid Talent Referral Opportunities

  • Tailored learning paths for every position

Physical Requirements and Working Conditions

Must be able to work evenings and Saturdays in a flexible schedule shared by other department members. Must be able to lift 40 lbs. of materials. Must be able to stand for long periods of time, have finger/wrist/arm mobility, and finger dexterity to use computer keyboard and/or mouse, while viewing a computer screen.

*Complimentary wireless service and device available to team members in our wireless footprint.

If you want to work hard, achieve a lot, and make a difference, then C Spire is the place for you.

Apply