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Speech Analytics Jobs (NOW HIRING)

Rocky Brands, Inc.

Call Center Analyst

Nelsonville, OH · On-site

Utilize Call Center AI tools such as speech analytics, sentiment analysis, and Agent Assist to provide actionable insights and coaching opportunities. * Identify call volume patterns, peak times, and ...

Hocking College

Call Center Analyst

Nelsonville, OH · On-site

$50K/yr

Utilize Call Center AI tools such as speech analytics, sentiment analysis, and Agent Assist to provide actionable insights and coaching opportunities. * Identify call volume patterns, peak times, and ...

LendingClub Bank

Manager, Quality Assurance

Lehi, UT · On-site

Use speech analytics and other monitoring tools (NICE, Calabrio, or similar) to surface risk signals earlier and prioritize where the team focuses * Apply AI tools thoughtfully to accelerate review ...

Rokky Brands

Call Center Analyst

Nelsonville, OH · On-site

$50K/yr

Utilize Call Center AI tools such as speech analytics, sentiment analysis, and Agent Assist to provide actionable insights and coaching opportunities. * Identify call volume patterns, peak times, and ...

Implify Inc

Data Scientist

Newark, NJ

... speech analytics) Prepare and present written and verbal reports, findings, and presentations to key stakeholders, distilling complex statistical information into easy-to-understand business language ...

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Speech Analytics information

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How much do speech analytics jobs pay per hour?

As of Jun 10, 2026, the average hourly pay for speech analytics in the United States is $42.12, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $50.00 per hour, depending on experience, location, and employer.

What is speech analytics?

Speech analytics is the process of analyzing recorded calls or live conversations to gather customer insights, monitor compliance, and improve service quality. It uses technologies like speech recognition and natural language processing to identify patterns, keywords, sentiment, and trends within spoken interactions. Businesses utilize speech analytics to enhance customer experience, increase operational efficiency, and make data-driven decisions based on real-time or historical voice data.

How does a Speech Analytics specialist typically collaborate with other departments within an organization?

Speech Analytics specialists often work closely with customer service, quality assurance, and IT teams to optimize call center performance. They analyze large volumes of recorded customer interactions and share actionable insights with team leaders and trainers to improve service quality. Regular meetings and cross-functional workshops are common, ensuring that findings are effectively translated into process improvements and staff development. This collaborative approach helps organizations enhance customer satisfaction and achieve business objectives.

What are the key skills and qualifications needed to thrive in a Speech Analytics role, and why are they important?

To thrive in Speech Analytics, you need a strong background in data analysis, linguistics, and familiarity with contact center operations, often supported by a relevant degree. Expertise in speech analytics platforms (such as NICE, Verint, or CallMiner), data visualization tools, and CRM systems is typically required. Analytical thinking, attention to detail, and effective communication are vital soft skills for identifying trends and translating insights into actionable recommendations. These skills ensure accurate interpretation of voice data, drive operational improvements, and enhance customer experience.
More about Speech Analytics jobs
What cities are hiring for Speech Analytics jobs? Cities with the most Speech Analytics job openings:
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Speech Analytics jobs near you
Infographic showing various Speech Analytics job openings in the United States as of June 2026, with employment types broken down into 2% As Needed, 86% Full Time, 10% Part Time, and 2% Contract. Highlights an 95% Physical, and 5% Remote job distribution, with an average salary of $87,603 per year, or $42.1 per hour.

Speech Language Pathologist Assistant

Solomon Speech Therapy

Spokane, WA • On-site

$28 - $40/hr

Part-time

Posted 11 hours ago

Job description

Speech-Language Pathology Assistant Job Summary:

We’re looking for a Speech-Language Pathology Assistant (SLPA) to join our team. In this role, you work under a licensed Speech-Language Pathologist (SLP) to treat patients that suffer with articulation challenges, language challenges, stutters, hearing impairments, and other speech impediments. All of our patients are pre-school and school-aged children, so experience with pediatrics, early childhood intervention, behavior analysis, or human development is beneficial. You will work closely with patients and must accurately document their current condition and progress.  We are looking for full-time or part-time positions.  We are looking for an SLPA to start the 2026-2027 school year.
  • Starts late August 2026 to spring of 2027.
  • 12-month pay structure available.

Speech-Language Pathology Assistant Duties and Responsibilities:
  • Conduct screenings to identify speech impairments.
  • Provide therapy under the direction of the pathologist.
  • Keep track of your patients’ progress.
  • Maintain files of patient information.
  • Assist the pathologist complete various administrative duties around the office.

Speech-Language Pathology Assistant Requirements and Qualifications:
  • Associate degree from an accredited SLPA program or a Bachelors's degree.
  • Experience with children in a therapy setting.
  • Strong communication and organizational skills.
  • Proficiency in office software.
  • Driving to rural schools is required as part of the position for in-person services.