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Speech Analytics Jobs (NOW HIRING)

eBay, Inc.

Speech and Text Analytics Specialist

Austin, TX · On-site

$98K - $173K/yr

We are looking for a skilled Speech and Text Analytics Specialist to become part of our Customer Experience and Contact Center Technology group. The perfect candidate will have practical experience ...

GDIT

Call Center Speech Analyst - REMOTE!

WV · Remote

$50K - $66K/yr

Analytics, Customer Service, Data Analytics, Medicare, Microsoft Office Certifications: None ... Work 8:00am - 4:30pm EST, analyzing customer interactions using Verint's Speech Analytics ...

Hiregy

Contact Center Quality ManagerAnalyst

Orlando, FL · On-site

$100K - $125K/yr

Administer and optimize quality monitoring and speech analytics tools, conduct compliance audits and evaluations, and lead corrective action plans that enhance customer experience, operational ...

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How much do speech analytics jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for speech analytics in the United States is $42.12, according to ZipRecruiter salary data. Most workers in this role earn between $28.85 and $50.00 per hour, depending on experience, location, and employer.

What is speech analytics?

Speech analytics is a technology used by professionals in roles like speech analysts or data analysts to analyze recorded customer interactions. It involves processing audio data to identify patterns, keywords, and sentiment, often using specialized software and skills in data analysis and communication. This helps organizations improve customer service and operational efficiency.

What is the highest paying job in data analytics?

In data analytics, senior roles such as Data Science Manager, Director of Data Analytics, or Chief Data Officer typically have the highest salaries, often exceeding six figures annually. These positions require advanced skills in statistical analysis, machine learning, and leadership, along with extensive experience and certifications.

How does a Speech Analytics specialist typically collaborate with other departments within an organization?

Speech Analytics specialists often work closely with customer service, quality assurance, and IT teams to optimize call center performance. They analyze large volumes of recorded customer interactions and share actionable insights with team leaders and trainers to improve service quality. Regular meetings and cross-functional workshops are common, ensuring that findings are effectively translated into process improvements and staff development. This collaborative approach helps organizations enhance customer satisfaction and achieve business objectives.

What does a speech analyst do?

A speech analyst reviews and interprets recorded customer interactions to identify patterns, trends, and insights that can improve customer service and business processes. They use speech analytics software and often require strong listening skills, attention to detail, and knowledge of industry-specific terminology. Their work supports quality assurance, training, and strategic decision-making.

What are the key skills and qualifications needed to thrive in a Speech Analytics role, and why are they important?

To thrive in Speech Analytics, you need a strong background in data analysis, linguistics, and familiarity with contact center operations, often supported by a relevant degree. Expertise in speech analytics platforms (such as NICE, Verint, or CallMiner), data visualization tools, and CRM systems is typically required. Analytical thinking, attention to detail, and effective communication are vital soft skills for identifying trends and translating insights into actionable recommendations. These skills ensure accurate interpretation of voice data, drive operational improvements, and enhance customer experience.

What kind of job can you get with a speech pathology degree?

A speech pathology degree qualifies individuals for roles such as speech-language pathologist, working in schools, healthcare facilities, or private practice. These jobs involve diagnosing and treating speech, language, and communication disorders and often require licensure or certification. Skills in assessment, therapy techniques, and communication are essential for these positions.
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What cities are hiring for Speech Analytics jobs? Cities with the most Speech Analytics job openings:
What states have the most Speech Analytics jobs? States with the most job openings for Speech Analytics jobs include:
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Speech Analytics jobs near you
Infographic showing various Speech Analytics job openings in the United States as of July 2026, with employment types broken down into 1% Internship, 94% Full Time, 3% Part Time, and 2% Contract. Highlights an 79% Physical, 5% Hybrid, and 16% Remote job distribution, with an average salary of $87,603 per year, or $42.1 per hour.
Quality/Speech Analytics Supervisor

Quality/Speech Analytics Supervisor

Automated Health Systems, Inc.

Marlborough, MA • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 18 days ago

Automated Health Systems rating

5.7

Company rating: 5.7 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

181st of 207 rated it services

Job description

Automated Health Systems, a dynamic healthcare management company, is seeking a Quality / Speech Analytics Supervisor to oversee quality assurance operations and speech analytics systems within a high-volume contact center environment.
This role serves as the technical and operational lead for quality monitoring platforms, ensuring accurate data capture, system optimization, and actionable performance insights. This position is onsite at our Marlborough office.
The Quality / Speech Analytics Supervisor works closely with operations, quality assurance, and IT teams to support performance improvement, maintain system integrity, and drive data-driven decision-making across the organization.
Benefits
  • Health / Dental / Vision insurance
  • 401(k)
  • Employee Wellness Program
  • Comprehensive and ongoing training
  • Strong company culture with career growth opportunities

Responsibilities
  • Supervise quality assurance staff and oversee daily quality monitoring operations
  • Manage and optimize speech analytics and quality management platforms (e.g., Verint, Five9)
  • Ensure accurate call recording, data capture, and system integration across platforms
  • Develop and refine speech analytics categories, queries, and reporting tools
  • Monitor system performance and troubleshoot technical or operational issues
  • Collaborate with leadership to develop dashboards, scorecards, and performance reports
  • Analyze quality and speech analytics data to identify trends and improvement opportunities
  • Provide coaching and feedback to leadership and staff based on quality insights
  • Ensure compliance with quality standards, policies, and procedures
  • Support continuous improvement initiatives and operational optimization efforts
  • Assist with system updates, configuration changes, and special projects

Qualifications
  • Bachelor's degree in a related field required
  • Minimum of 3 years of experience in quality assurance, speech analytics, or contact center systems administration
  • Experience with Verint Workforce Optimization, Speech Analytics, and Five9 platforms preferred
  • Supervisory or team leadership experience preferred
  • Strong understanding of call center metrics and quality monitoring practices
  • Strong analytical, problem-solving, and data interpretation skills
  • Experience with reporting tools, dashboards, and performance analytics
  • Strong written and verbal communication skills
  • Proficiency with Microsoft Office applications
  • Knowledge of healthcare, Medicaid, or public programs preferred

Automated Health Systems is an Equal Opportunity Employer.

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