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Spanish Customer Success Manager Jobs in Indiana

CMA CGM

Customer Success Professional II

Plainfield, IN · On-site

$75K - $79K/yr

Key Responsibilities Customer Engagement & Account Management • Serve as a primary day-to-day contact for assigned customer accounts. • Build strong working relationships with customer ...

Socket.dev

Client Success Manager

Indianapolis, IN · On-site

$65 - $90/hr

Client Success Manager Department: Client Services Reports To: Manager, Client Services Location ... This position provides superior customer service by providing system knowledge and building and/or ...

Selerix

Client Success Manager

Indianapolis, IN · Hybrid

Client Success Manager Department: Client Services Reports To: Manager, Client Services Location ... This position provides superior customer service by providing system knowledge and building and/or ...

Selerix

Client Success Manager

Indianapolis, IN · On-site +1

Client Success Manager Department: Client Services Reports To: Manager, Client Services Location ... This position provides superior customer service by providing system knowledge and building and/or ...

United Parcel Service (UPS)

$70K - $123K/yr

The Signature Customer Success Supervisor will excel in managing multiple customers efficiently, providing value-driven guidance, and ensuring consistent engagement. The Signature Customer Success ...

EmployBridge

Gig Worker Success Manager

Plainfield, IN · On-site

This role ensures client satisfaction and engagement through superior customer service and develops ... success managing a team or process • Ability to have an innovational mind set • Familiarity ...

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Spanish Customer Success Manager information

What is a Spanish customer success manager?

A Spanish Customer Success Manager is a professional who helps Spanish-speaking clients achieve their goals and maximize value from a company's products or services. They serve as the main point of contact for customers, providing support, guidance, and training to ensure a positive experience. Their role often includes onboarding new clients, addressing concerns, and collaborating with internal teams to resolve issues. Fluency in Spanish is essential, as they communicate directly with customers in that language. They play a key role in customer retention and satisfaction.

What are the key skills and qualifications needed to thrive as a Spanish customer success manager?

To thrive as a Spanish Customer Success Manager, you need fluency in Spanish and English, a bachelor's degree (often in business or a related field), and a solid understanding of customer relationship management principles. Familiarity with CRM software like Salesforce, ticketing systems, and customer analytics tools is typically required. Outstanding communication, problem-solving skills, and a proactive approach to client engagement make someone stand out in this position. These skills and qualities are crucial for building trust, ensuring customer satisfaction, and driving customer retention in diverse, multilingual markets.

How does a Spanish customer success manager typically collaborate with cross-functional teams to address client needs?

As a Spanish Customer Success Manager, you will frequently work with sales, support, and product teams to ensure client satisfaction and resolve issues efficiently. This collaboration often involves regular meetings to discuss client feedback, strategize on account growth, and coordinate solutions for any challenges Spanish-speaking clients may encounter. Effective communication and a strong understanding of both customer goals and internal processes are essential for bridging gaps and delivering a seamless customer experience. You may also be called upon to advocate for client needs during product development discussions or to assist with onboarding new clients in the Spanish market.

What is the difference between Spanish Customer Success Manager vs Spanish Account Manager?

AspectSpanish Customer Success ManagerSpanish Account Manager
CredentialsRelevant certifications in customer success, CRM tools, and language proficiencySales or account management certifications, CRM experience, and language skills
Work EnvironmentCustomer-focused, proactive engagement, retention strategiesSales-driven, client relationship management, revenue growth
Industry UsageCommon in SaaS, tech, and service industriesPrevalent in sales, marketing, and client services sectors

The main difference is that a Spanish Customer Success Manager focuses on ensuring customer satisfaction, retention, and success post-sale, while a Spanish Account Manager primarily manages client accounts to drive sales and revenue growth. Both roles require strong communication skills and industry knowledge, but their core objectives differ.

What are popular job titles related to Spanish Customer Success Manager jobs in Indiana?

For Spanish Customer Success Manager jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Spanish Customer Success Manager jobs in Indiana look for?

The top searched job categories for Spanish Customer Success Manager jobs in Indiana are:

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Cities in Indiana with the most Spanish Customer Success Manager job openings:

Spanish Customer Success Manager jobs near you

Customer Success Professional II

Oldenburg-Portugiesische Dampfschiffs-Rhederei

Plainfield, IN

$75K - $79K/yr

Full-time

Re-posted 23 days ago

Job description

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion.  Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It's a journey on which you rise. 

Pay Range: $75,000 - $79,000

Shift: Days

Location: 1451 All Points Ct, Plainfield, IN 46168 

Position Summary

The Customer Success Professional II independently manages day-to-day customer success activities for assigned Contract Logistics accounts. This role builds on foundational experience and requires the ability to manage customer relationships, identify service or retention risks, and support incremental growth opportunities.

Reporting to the Customer Success Supervisor, the CSP II acts as a trusted point of contact for customers, supports renewals and service expansions, and contributes to consistent commercial and operational execution.

Key Responsibilities

Customer Engagement & Account Management

Serve as a primary day-to-day contact for assigned customer accounts.
Build strong working relationships with customer stakeholders to understand operational needs and service expectations.
Participate actively in customer meetings, performance reviews, and issue resolution discussions.

Revenue & Retention Support

Support contract renewals, service expansions, and upsell opportunities through customer insights and operational data.
Identify potential retention risks or service gaps and proactively escalate recommendations to the Supervisor.
Assist in preparing business cases, proposals, and renewal documentation.

Performance & Financial Awareness

Monitor service performance, volumes, and basic cost drivers for assigned accounts.
Analyze trends and performance issues and recommend corrective actions.
Ensure accurate billing inputs and coordination with Finance and Operations.

Cross-Functional Collaboration

Coordinate closely with Operations, Solutions Design, and Finance to ensure service alignment and customer satisfaction.
Support onboarding of new customers or services within existing accounts.
Share feedback and best practices to improve customer success execution.

Qualifications

Education & Experience

Bachelor's degree in Business, Supply Chain, Logistics, or a related field (or equivalent experience).
3-5 years of experience in customer success, account management, logistics operations, or a related commercial support role.
Experience managing customer interactions in a B2B or contract logistics environment preferred.

Skills & Attributes

Strong customer relationship and problem-solving skills.
Ability to work independently and manage multiple accounts or priorities.
Solid understanding of service performance metrics and operational drivers.
Professional communication skills with both customers and internal stakeholders.

Travel

Up to 10-15% travel as required to support customer engagement.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

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