Using Jama Connect, engineering organizations can now intelligently manage the development process ... solutions. * Support and troubleshoot self-hosted installations, upgrades, and migrations.
Using Jama Connect, engineering organizations can now intelligently manage the development process ... solutions. * Support and troubleshoot self-hosted installations, upgrades, and migrations.
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We are building a brandnew Product Support Engineering team to support the launch and growth of the Kestra Investor Solution, our nextgeneration platform designed to empower advisors and elevate the ...
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SpyCloud is seeking a Support Engineer to join our 24x7 global support operations. This role ... Troubleshoot technical issues to establish the root cause of problems and form a solution or ...
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POS Support Engineer Expert Technical Solutions has an outstanding opportunity for an Advanced Support Technician with a fast-growing company in Marietta, GA. This is a Permanent opportunity offering ...
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$100K/hr
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Quick apply
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Quick apply
Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join our team. In this role, you will collaborate with multiple departments and stakeholders across a ...
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Solution Support Engineer information
See salary details
$44.5K - $57K
1% of jobs
$57K - $69.4K
4% of jobs
$69.4K - $81.9K
7% of jobs
$81.9K - $94.3K
5% of jobs
$102.4K is the 25th percentile. Wages below this are outliers.
$94.3K - $106.8K
11% of jobs
$106.8K - $119.2K
13% of jobs
The median wage is $123.2K / yr.
$119.2K - $131.7K
27% of jobs
$137.9K is the 75th percentile. Wages above this are outliers.
$131.7K - $144.1K
14% of jobs
$144.1K - $156.6K
6% of jobs
$156.6K - $169K
4% of jobs
$169K - $181.5K
7% of jobs
$44.5K
$123.3K
$181.5K
How much do solution support engineer jobs pay per year?
How does a Solution Support Engineer typically collaborate with product and development teams to resolve complex customer issues?
What are the key skills and qualifications needed to thrive as a Solution Support Engineer, and why are they important?
What is the difference between Solution Support Engineer vs Technical Support Specialist?
| Aspect | Solution Support Engineer | Technical Support Specialist |
|---|---|---|
| Required Credentials | Bachelor's in IT, Computer Science, or related field; certifications like CompTIA, Cisco, or Microsoft | Similar certifications; often entry-level certifications or vendor-specific credentials |
| Work Environment | Collaborates with engineering and sales teams; provides technical solutions to clients | Primarily handles customer issues; troubleshooting and resolving technical problems |
| Employer & Industry Usage | Tech companies, software providers, hardware vendors | IT service providers, tech support centers, software companies |
While both roles require technical knowledge and customer interaction, Solution Support Engineers focus on providing advanced solutions and collaborating with product teams, whereas Technical Support Specialists primarily troubleshoot and resolve customer issues. The roles often overlap but differ in scope and complexity.
What is a Solution Support Engineer?

Full-time
Medical, Dental, Vision, Retirement
Posted 26 days ago
Job description
Overview:
As a Technical Support Engineer (TSE) at Jama Software, you'll help customers solve complex technical issues across cloud and self-hosted environments that support some of the world's most innovative engineering teams. Jama customers work across industries like aerospace and defense, medical device, semiconductor, automotive, industrial manufacturing, and life sciences, giving you exposure to a wide range of high-impact products, systems, and technical challenges.
This is a hands-on technical support role where you'll investigate logs, APIs, configurations, system behavior, and product workflows to understand and help resolve customer issues. Along the way, you'll continue building your technical depth in complex SaaS environments while partnering closely with Technical Support, Customer Success, Product, and Engineering teams to improve the customer experience.
Are you energized by the challenge of untangling complex technical issues, tracing them to root cause, and solving problems that improve the customer experience? If so, we'd love to connect.
Location Requirement:
This role is open only to candidates who are currently based within the Pacific Time Zone. Applicants located outside the Pacific Time Zone will not be considered.
What You'll Do:
- Deliver Planned Weekend Support and on-call services as required.
- Provide functional support for Jama Software® to customers, partners, and internal stakeholders through support ticketing systems, screen shares, and other technologies.
- Support self-hosted customers with installations, upgrades, and migrations to our hosted Cloud solutions.
- Support and troubleshoot self-hosted installations, upgrades, and migrations.
- Contribute to internal and customer-facing documentation, including reviewing, approving, and publishing knowledge articles.
- Collaborate with customers to identify, reproduce, and log defects.
- Attend training sessions to stay updated on Jama's evolving features and supported environment changes.
- Take deep dives into support tickets, working directly with customers.
- Analyze logs, including support bundles, Datadog, and other internal resources.
- Utilize tools such as Zendesk, IntelliJ IDEA, VirtualBox, Visual VM, and the command line to troubleshoot, reproduce, and resolve issues.
- Perform other duties and projects as assigned.
- 2+ years of experience supporting Java-based web applications.
- 2+ years using the Linux command line to parse log files and configure system settings.
- 2+ years of troubleshooting firewalls and proxies.
- 2+ years working with a REST API.
- 2+ years supporting a SaaS product or web app.
- Practical experience with containerization technologies such as Docker and Kubernetes.
- Self-motivated and comfortable working with limited supervision in a remote-first environment.
- Strong attention to detail, prioritization, and follow-through, with the ability to balance urgent customer issues alongside recurring support responsibilities.
- A bachelor's degree in computer science or a related field
- Experience with KOTS technology
- Deliver Planned Weekend Support and on-call services as required.
- Provide functional support for Jama Software® to customers, partners, and internal stakeholders through support ticketing systems, screen shares, and other technologies.
- Support self-hosted customers with installations, upgrades, and migrations to our hosted Cloud solutions.
- Support and troubleshoot self-hosted installations, upgrades, and migrations.
- Contribute to internal and customer-facing documentation, including reviewing, approving, and publishing knowledge articles.
- Collaborate with customers to identify, reproduce, and log defects.
- Attend training sessions to stay updated on Jama's evolving features and supported environment changes.
- Take deep dives into support tickets, working directly with customers.
- Analyze logs, including support bundles, Datadog, and other internal resources.
- Utilize tools such as Zendesk, IntelliJ IDEA, VirtualBox, Visual VM, and the command line to troubleshoot, reproduce, and resolve issues.
- Perform other duties and projects as assigned.
- 2+ years of experience supporting Java-based web applications.
- 2+ years using the Linux command line to parse log files and configure system settings.
- 2+ years of troubleshooting firewalls and proxies.
- 2+ years working with a REST API.
- 2+ years supporting a SaaS product or web app.
- Experience with containerization technologies such as Docker and Kubernetes.
- Ability to articulate complex thoughts clearly and methodically, verbally and in writing.
- A bachelor's degree in computer science or a related field is preferred.
- Experience with Kubernetes and KOTS technology is preferred but optional.
- Required participation in an on-call rotation, including nights, weekends, and occasional holidays.
- Virtual first and culturally diverse work environment spanning 8 countries.
- Ambitious and fun work with a chance to define distinct, company-shaping tangible contributions.
- Flexible time off and leave programs crafted to meet the needs for your rejuvenation and extra support to cope with life events with a quarterly $75 wellness reimbursement.
- Comprehensive and affordable medical, dental and vision plans with pre-tax savings accounts and a generous 401(k) employer match.
- 6+ weeks of paid parental leave to bond with your new family member.
- Emphasis on learning and development at all levels with a subscription to LinkedIn Learning.
At Jama Software, we welcome passionate individuals who have the unrestricted right to work in the United States, including natural citizens and Green Card holders, and reside in eligible states to join our team.
Jama Software participates in E-Verify and will provide the federal government with your Form I-9.
If you get to this point, we hope you're feeling excited about the job you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Jama Software's mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes.
Jama Software is an Equal Opportunity Employer. Qualified applicants will be considered without regard to any characteristic protected under federal, state, or applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at recruiting@jamasoftware.com to request an accommodation.
About Jama Software
Sourced by ZipRecruiter
Industry
Software development
Company size
51 - 200 Employees
Headquarters location
Portland, OR, US
Year founded
2007