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Solution Support Engineer Jobs (NOW HIRING)

Jama Software

Technical Support Engineer

Using Jama Connect, engineering organizations can now intelligently manage the development process ... solutions. * Support and troubleshoot self-hosted installations, upgrades, and migrations.

kestra

Product Support Engineer

Tempe, AZ

We are building a brandnew Product Support Engineering team to support the launch and growth of the Kestra Investor Solution, our nextgeneration platform designed to empower advisors and elevate the ...

SpyCloud

Support Engineer

Austin, TX

$65K - $85K/yr

SpyCloud is seeking a Support Engineer to join our 24x7 global support operations. This role ... Troubleshoot technical issues to establish the root cause of problems and form a solution or ...

New

kestra

Product Support Engineer

Tempe, AZ

We are building a brandnew Product Support Engineering team to support the launch and growth of the Kestra Investor Solution, our nextgeneration platform designed to empower advisors and elevate the ...

TRULEO

Support Engineer

Greenville, SC · Remote

$100K/yr

Experience in Technical Support, Support Engineering, Solutions Engineering, Systems Administration, Implementation, or a similar customer-facing technical role * Strong troubleshooting and problem ...

Truleo

Support Engineer

Greenville, SC · On-site

$100K/hr

Experience in Technical Support, Support Engineering, Solutions Engineering, Systems Administration, Implementation, or a similar customer-facing technical role * Strong troubleshooting and problem ...

Infinity Solutions

Support Engineer

Westerville, OH · On-site

Support Engineer Locations: Westerville, OH / Phoenix, AZ(Onsite) Duration: Long Term Description: Shift 1: 6AM - 3PM Shift 2: 2PM - 11PM * Monitor servers, applications, and network infrastructure ...

Truleo

Support Engineer

Greenville, SC · On-site

$100K/yr

Experience in Technical Support, Support Engineering, Solutions Engineering, Systems Administration, Implementation, or a similar customer-facing technical role * Strong troubleshooting and problem ...

Amazon

Support Engineer, Alexa

Boston, MA · On-site

The ideal candidate would also have hands-on experiences in building Generative AI solutions with ... The Support Engineer will: - Build a thorough understanding of system components and behaviors, and ...

SpyCloud

Support Engineer

Austin, TX · On-site

$65K - $85K/yr

SpyCloud's solutions thwart cyberattacks and protect more than 4 billion accounts worldwide ... SpyCloud is seeking a Support Engineer to join our 24x7 global support operations. This role ...

New

Lightedge

Support Engineer

Lenexa, KS · On-site

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join our team. In this role, you will collaborate with multiple departments and stakeholders across a ...

Lightedge

Support Engineer

Des Moines, IA

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join our team. In this role, you will collaborate with multiple departments and stakeholders across a ...

The Trade Desk

Support Engineer

Irvine, CA

Be a part of the solution, by joining the team that is changing the face of advertising for the ... We are looking to hire a Support Engineer who will work in collaboration with our Business and ...

Lightedge

Support Engineer

Austin, TX

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join our team. In this role, you will collaborate with multiple departments and stakeholders across a ...

Lightedge

Support Engineer

Lenexa, KS

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join our team. In this role, you will collaborate with multiple departments and stakeholders across a ...

Lightedge

Support Engineer

Austin, TX · On-site

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join our team. In this role, you will collaborate with multiple departments and stakeholders across a ...

Lightedge

Support Engineer

Kansas City, MO · On-site

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join our team. In this role, you will collaborate with multiple departments and stakeholders across a ...

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All JobsSolution Support Engineer Jobs

Solution Support Engineer information

See salary details

$44.5K

$123.3K

$181.5K

How much do solution support engineer jobs pay per year?

As of Jul 20, 2026, the average yearly pay for solution support engineer in the United States is $123,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,500.00 and $140,500.00 per year, depending on experience, location, and employer.

How does a Solution Support Engineer typically collaborate with product and development teams to resolve complex customer issues?

Solution Support Engineers play a crucial role in acting as a bridge between customers and internal teams. When complex technical issues arise, they work closely with product managers and developers to analyze problems, replicate issues, and suggest workarounds or permanent fixes. This often involves attending regular cross-functional meetings, preparing detailed technical reports, and communicating updates back to customers. Effective collaboration ensures timely resolution and helps improve the overall product based on real-world customer feedback.

What are the key skills and qualifications needed to thrive as a Solution Support Engineer, and why are they important?

To thrive as a Solution Support Engineer, you need a solid background in troubleshooting, technical analysis, and understanding of IT systems, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like ITIL or CompTIA are typically required. Strong problem-solving abilities, effective communication, and customer-oriented mindset are standout soft skills in this role. These skills are crucial for efficiently resolving client issues, ensuring system reliability, and maintaining high customer satisfaction.

What is the difference between Solution Support Engineer vs Technical Support Specialist?

AspectSolution Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in IT, Computer Science, or related field; certifications like CompTIA, Cisco, or MicrosoftSimilar certifications; often entry-level certifications or vendor-specific credentials
Work EnvironmentCollaborates with engineering and sales teams; provides technical solutions to clientsPrimarily handles customer issues; troubleshooting and resolving technical problems
Employer & Industry UsageTech companies, software providers, hardware vendorsIT service providers, tech support centers, software companies

While both roles require technical knowledge and customer interaction, Solution Support Engineers focus on providing advanced solutions and collaborating with product teams, whereas Technical Support Specialists primarily troubleshoot and resolve customer issues. The roles often overlap but differ in scope and complexity.

What is a Solution Support Engineer?

A Solution Support Engineer is a technical professional who provides assistance and troubleshooting for software or hardware solutions used by clients or internal teams. Their main responsibilities include diagnosing issues, resolving technical problems, and ensuring that solutions work effectively within a customer’s environment. They often collaborate with development, implementation, and customer service teams to address and resolve complex challenges. Additionally, Solution Support Engineers may provide training, documentation, and guidance to help users get the most out of their solutions.
More about Solution Support Engineer jobs
What job categories do people searching Solution Support Engineer jobs look for? The top searched job categories for Solution Support Engineer jobs are:
Solution Support Engineer jobs near you
Infographic showing various Solution Support Engineer job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $123,284 per year, or $59.3 per hour.
Technical Support Engineer

Technical Support Engineer

Jama Software

Remote

Full-time

Medical, Dental, Vision, Retirement

Posted 26 days ago

Job description

Jama Software® is focused on maximizing innovation success in multidisciplinary engineering organizations. Numerous firsts for humanity in fields such as fuel cells, electrification, space, software-defined vehicles, surgical robotics, and more all rely on Jama Connect® requirements management softwareto minimize the risk of defects, rework, cost overruns, and recalls. Using Jama Connect, engineering organizations can now intelligently manage the development process by leveraging Live Traceability™ across best-of-breed tools to measurably improve outcomes. Additionally, customers have access to cutting edge AI functionality to modernize their requirements workflows and processes. Our rapidly growing customer base spans the automotive, medical device, life sciences, semiconductor, aerospace & defense, industrial manufacturing, consumer electronics, financial services, and insurance industries.
Overview:
As a Technical Support Engineer (TSE) at Jama Software, you'll help customers solve complex technical issues across cloud and self-hosted environments that support some of the world's most innovative engineering teams. Jama customers work across industries like aerospace and defense, medical device, semiconductor, automotive, industrial manufacturing, and life sciences, giving you exposure to a wide range of high-impact products, systems, and technical challenges.
This is a hands-on technical support role where you'll investigate logs, APIs, configurations, system behavior, and product workflows to understand and help resolve customer issues. Along the way, you'll continue building your technical depth in complex SaaS environments while partnering closely with Technical Support, Customer Success, Product, and Engineering teams to improve the customer experience.
Are you energized by the challenge of untangling complex technical issues, tracing them to root cause, and solving problems that improve the customer experience? If so, we'd love to connect.
Location Requirement:
This role is open only to candidates who are currently based within the Pacific Time Zone. Applicants located outside the Pacific Time Zone will not be considered.
What You'll Do:
  • Deliver Planned Weekend Support and on-call services as required.
  • Provide functional support for Jama Software® to customers, partners, and internal stakeholders through support ticketing systems, screen shares, and other technologies.
  • Support self-hosted customers with installations, upgrades, and migrations to our hosted Cloud solutions.
  • Support and troubleshoot self-hosted installations, upgrades, and migrations.
  • Contribute to internal and customer-facing documentation, including reviewing, approving, and publishing knowledge articles.
  • Collaborate with customers to identify, reproduce, and log defects.
  • Attend training sessions to stay updated on Jama's evolving features and supported environment changes.
  • Take deep dives into support tickets, working directly with customers.
  • Analyze logs, including support bundles, Datadog, and other internal resources.
  • Utilize tools such as Zendesk, IntelliJ IDEA, VirtualBox, Visual VM, and the command line to troubleshoot, reproduce, and resolve issues.
  • Perform other duties and projects as assigned.
What You'll Bring:
  • 2+ years of experience supporting Java-based web applications.
  • 2+ years using the Linux command line to parse log files and configure system settings.
  • 2+ years of troubleshooting firewalls and proxies.
  • 2+ years working with a REST API.
  • 2+ years supporting a SaaS product or web app.
  • Practical experience with containerization technologies such as Docker and Kubernetes.
  • Self-motivated and comfortable working with limited supervision in a remote-first environment.
  • Strong attention to detail, prioritization, and follow-through, with the ability to balance urgent customer issues alongside recurring support responsibilities.
Nice to Have:
  • A bachelor's degree in computer science or a related field
  • Experience with KOTS technology
What You'll Do:
  • Deliver Planned Weekend Support and on-call services as required.
  • Provide functional support for Jama Software® to customers, partners, and internal stakeholders through support ticketing systems, screen shares, and other technologies.
  • Support self-hosted customers with installations, upgrades, and migrations to our hosted Cloud solutions.
  • Support and troubleshoot self-hosted installations, upgrades, and migrations.
  • Contribute to internal and customer-facing documentation, including reviewing, approving, and publishing knowledge articles.
  • Collaborate with customers to identify, reproduce, and log defects.
  • Attend training sessions to stay updated on Jama's evolving features and supported environment changes.
  • Take deep dives into support tickets, working directly with customers.
  • Analyze logs, including support bundles, Datadog, and other internal resources.
  • Utilize tools such as Zendesk, IntelliJ IDEA, VirtualBox, Visual VM, and the command line to troubleshoot, reproduce, and resolve issues.
  • Perform other duties and projects as assigned.
What You'll Bring:
  • 2+ years of experience supporting Java-based web applications.
  • 2+ years using the Linux command line to parse log files and configure system settings.
  • 2+ years of troubleshooting firewalls and proxies.
  • 2+ years working with a REST API.
  • 2+ years supporting a SaaS product or web app.
  • Experience with containerization technologies such as Docker and Kubernetes.
  • Ability to articulate complex thoughts clearly and methodically, verbally and in writing.
Nice to Have:
  • A bachelor's degree in computer science or a related field is preferred.
  • Experience with Kubernetes and KOTS technology is preferred but optional.
Working Conditions:
  • Required participation in an on-call rotation, including nights, weekends, and occasional holidays.
Perks and Benefits:
  • Virtual first and culturally diverse work environment spanning 8 countries.
  • Ambitious and fun work with a chance to define distinct, company-shaping tangible contributions.
  • Flexible time off and leave programs crafted to meet the needs for your rejuvenation and extra support to cope with life events with a quarterly $75 wellness reimbursement.
  • Comprehensive and affordable medical, dental and vision plans with pre-tax savings accounts and a generous 401(k) employer match.
  • 6+ weeks of paid parental leave to bond with your new family member.
  • Emphasis on learning and development at all levels with a subscription to LinkedIn Learning.

At Jama Software, we welcome passionate individuals who have the unrestricted right to work in the United States, including natural citizens and Green Card holders, and reside in eligible states to join our team.
Jama Software participates in E-Verify and will provide the federal government with your Form I-9.
If you get to this point, we hope you're feeling excited about the job you just read. Even if you don't feel that you meet every single requirement, we still encourage you to apply. We're eager to meet people that believe in Jama Software's mission and can contribute to our team in a variety of ways - not just candidates who check all the boxes.
Jama Software is an Equal Opportunity Employer. Qualified applicants will be considered without regard to any characteristic protected under federal, state, or applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at recruiting@jamasoftware.com to request an accommodation.

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