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Solution Support Engineer Jobs (NOW HIRING)

kestra

Product Support Engineer

Tempe, AZ

We are building a brandnew Product Support Engineering team to support the launch and growth of the Kestra Investor Solution, our nextgeneration platform designed to empower advisors and elevate the ...

SpyCloud

Support Engineer

Austin, TX

$65K - $85K/yr

SpyCloud is seeking a Support Engineer to join our 24x7 global support operations. This role ... Troubleshoot technical issues to establish the root cause of problems and form a solution or ...

New

kestra

Product Support Engineer

Tempe, AZ

We are building a brandnew Product Support Engineering team to support the launch and growth of the Kestra Investor Solution, our nextgeneration platform designed to empower advisors and elevate the ...

TRULEO

Support Engineer

Greenville, SC · Remote

$100K/yr

Experience in Technical Support, Support Engineering, Solutions Engineering, Systems Administration, Implementation, or a similar customer-facing technical role * Strong troubleshooting and problem ...

Truleo

Support Engineer

Greenville, SC · On-site

$100K/hr

Experience in Technical Support, Support Engineering, Solutions Engineering, Systems Administration, Implementation, or a similar customer-facing technical role * Strong troubleshooting and problem ...

SpyCloud

Support Engineer

Austin, TX · On-site

$65K - $85K/yr

SpyCloud's solutions thwart cyberattacks and protect more than 4 billion accounts worldwide ... SpyCloud is seeking a Support Engineer to join our 24x7 global support operations. This role ...

Infinity Solutions

Support Engineer

Westerville, OH · On-site

Support Engineer Locations: Westerville, OH / Phoenix, AZ(Onsite) Duration: Long Term Description: Shift 1: 6AM - 3PM Shift 2: 2PM - 11PM * Monitor servers, applications, and network infrastructure ...

Truleo

Support Engineer

Greenville, SC · On-site

$100K/yr

Experience in Technical Support, Support Engineering, Solutions Engineering, Systems Administration, Implementation, or a similar customer-facing technical role * Strong troubleshooting and problem ...

Lightedge

Support Engineer

Lenexa, KS · On-site

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join our team. In this role, you will collaborate with multiple departments and stakeholders across a ...

Lightedge

Support Engineer

Des Moines, IA

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join our team. In this role, you will collaborate with multiple departments and stakeholders across a ...

Lightedge

Support Engineer

Lenexa, KS

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join our team. In this role, you will collaborate with multiple departments and stakeholders across a ...

The Trade Desk

Support Engineer

Irvine, CA

Be a part of the solution, by joining the team that is changing the face of advertising for the ... We are looking to hire a Support Engineer who will work in collaboration with our Business and ...

Lightedge

Support Engineer

Austin, TX

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join our team. In this role, you will collaborate with multiple departments and stakeholders across a ...

Lightedge

Support Engineer

Des Moines, IA

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join our team. In this role, you will collaborate with multiple departments and stakeholders across a ...

Thorn

Support Engineer

$63K/yr

As a Support Engineer, you'll provide deep technical guidance and reliable support to ensure a top ... solutions. * You communicate proactively with customers, providing clear updates, setting ...

Lightedge

Support Engineer

Austin, TX · On-site

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join our team. In this role, you will collaborate with multiple departments and stakeholders across a ...

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All JobsSolution Support Engineer Jobs

Solution Support Engineer information

See salary details

$44.5K

$123.3K

$181.5K

How much do solution support engineer jobs pay per year?

As of Jul 20, 2026, the average yearly pay for solution support engineer in the United States is $123,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,500.00 and $140,500.00 per year, depending on experience, location, and employer.

How does a Solution Support Engineer typically collaborate with product and development teams to resolve complex customer issues?

Solution Support Engineers play a crucial role in acting as a bridge between customers and internal teams. When complex technical issues arise, they work closely with product managers and developers to analyze problems, replicate issues, and suggest workarounds or permanent fixes. This often involves attending regular cross-functional meetings, preparing detailed technical reports, and communicating updates back to customers. Effective collaboration ensures timely resolution and helps improve the overall product based on real-world customer feedback.

What are the key skills and qualifications needed to thrive as a Solution Support Engineer, and why are they important?

To thrive as a Solution Support Engineer, you need a solid background in troubleshooting, technical analysis, and understanding of IT systems, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like ITIL or CompTIA are typically required. Strong problem-solving abilities, effective communication, and customer-oriented mindset are standout soft skills in this role. These skills are crucial for efficiently resolving client issues, ensuring system reliability, and maintaining high customer satisfaction.

What is the difference between Solution Support Engineer vs Technical Support Specialist?

AspectSolution Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in IT, Computer Science, or related field; certifications like CompTIA, Cisco, or MicrosoftSimilar certifications; often entry-level certifications or vendor-specific credentials
Work EnvironmentCollaborates with engineering and sales teams; provides technical solutions to clientsPrimarily handles customer issues; troubleshooting and resolving technical problems
Employer & Industry UsageTech companies, software providers, hardware vendorsIT service providers, tech support centers, software companies

While both roles require technical knowledge and customer interaction, Solution Support Engineers focus on providing advanced solutions and collaborating with product teams, whereas Technical Support Specialists primarily troubleshoot and resolve customer issues. The roles often overlap but differ in scope and complexity.

What is a Solution Support Engineer?

A Solution Support Engineer is a technical professional who provides assistance and troubleshooting for software or hardware solutions used by clients or internal teams. Their main responsibilities include diagnosing issues, resolving technical problems, and ensuring that solutions work effectively within a customer’s environment. They often collaborate with development, implementation, and customer service teams to address and resolve complex challenges. Additionally, Solution Support Engineers may provide training, documentation, and guidance to help users get the most out of their solutions.
More about Solution Support Engineer jobs
What job categories do people searching Solution Support Engineer jobs look for? The top searched job categories for Solution Support Engineer jobs are:
Solution Support Engineer jobs near you
Infographic showing various Solution Support Engineer job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $123,284 per year, or $59.3 per hour.
PLM Support Engineer

PLM Support Engineer

PROLIM Global Corporation

Cincinnati, OH • On-site

Full-time

Posted 8 days ago

Job description

Support Engineer - Cincinnati, OH.
We are seeking a skilled and experienced Support Engineer specializing in CAD/CAM to join our dynamic team.
As a PLM Support Engineer, you will play a crucial role in providing technical assistance, troubleshooting, and resolving issues related to the Engineering software i.e Solid Edge and NX CAD/CAM.
Your expertise will contribute to ensuring the smooth operation and optimization of our product lifecycle management systems.
Responsibilities:
  • Provide technical support to users and addressing inquiries and resolving issues.
  • Troubleshoot and diagnose problems related to software functionalities, configurations, integrations, and performance.
  • Collaborate with cross-functional teams to identify root causes and implement effective solutions to software-related challenges.
  • Communicate technical information clearly and concisely to both technical and non-technical audiences.
  • Document and track support cases, resolutions, and lessons learned for knowledge sharing and continuous improvement.
  • Assist in software installations, upgrades, and patches, ensuring minimal disruption to operations.
  • Stay updated on the latest releases, updates, and industry trends related to CAD/CAM.
  • Contribute to the development and maintenance of best practices, guidelines, and documentation for software usage.
  • Participate in system testing, validation, and quality assurance processes.

Qualifications:
  • Bachelor's / Associates degree in Engineering, related field.
  • Proficiency in troubleshooting software-related issues and performing root cause analysis.
  • Familiarity with CAD (Computer-Aided Design) software.
  • Problem-solving mindset with a commitment to delivering timely and effective solutions.
  • Ability to work well in a team environment and collaborate across departments.
  • Detail-oriented with excellent organizational skills.

Please share your interest in proceeding further. If you need further information, please feel free to contact me at deepa.kashinath@prolim.com/248-522-6609.

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