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Solution Support Engineer Jobs (NOW HIRING)

STAND 8

Support Engineer

Centennial, CO

$65K - $75K/yr

STAND 8 provides end to end IT solutions to enterprise partners across the United States and with ... The Support Engineer will provide Tier 2 technical support for broadband, Wi-Fi, set-top box ...

Infinity Solutions

Support Engineer

Westerville, OH · On-site

Support Engineer Locations: Westerville, OH / Phoenix, AZ(Onsite) Duration: Long Term Description: Shift 1: 6AM - 3PM Shift 2: 2PM - 11PM * Monitor servers, applications, and network infrastructure ...

Amazon

Support Engineer, Alexa

Boston, MA · On-site

The ideal candidate would also have hands-on experiences in building Generative AI solutions with ... The Support Engineer will: - Build a thorough understanding of system components and behaviors, and ...

coringroup

Technology Support Engineer

Raynham, MA

$85K - $100K/yr

The Technology Support Engineer (TSE) will provide frontline contact to users (internal and ... They will utilize their methodical troubleshooting skills to triage, diagnose and provide solutions.

Corin Group

Technology Support Engineer

Raynham, MA · On-site

$85K - $100K/yr

The Technology Support Engineer (TSE) will provide frontline contact to users (internal and ... They will utilize their methodical troubleshooting skills to triage, diagnose and provide solutions.

Avoca AI

Support Engineer

New York, NY · On-site

$120K - $170K/yr

When issues reveal deeper product gaps, you'll partner with Solutions Engineers and Engineering to ... Own support tickets from first response through confirmed resolution, no tossing over the fence.

Net Insight

Support Engineer

Plantation, FL · On-site +1

Our solutions are used by hundreds of customers in over 70 countries to ensure that their mission ... As a Support Engineer at Net Insight, you will work at the intersection of media and technology ...

Freshpaint

Support Engineer

$97K - $130K/yr

... solutions. You'll collaborate closely with Engineering, Customer Success, and Product to resolve ... Support customers across the full lifecycle, including onboarding and ongoing usage * Communicate ...

Fable

Support Engineer

San Francisco, CA · On-site

$120K - $160K/yr

What We're Looking For Experience & Ownership: 2-5+ years in Technical Support, Support Engineering, Solutions Engineering, or a related customer-facing technical role in SaaS. Experience owning ...

Transform9

Support Engineer

Birmingham, AL · On-site

We are looking for a dedicated Support Engineer to join our team and play a pivotal role in ... In this role, you will troubleshoot technical issues, provide solutions, and ensure that our ...

ORS Partners

Senior Support Engineer

Malvern, PA

We provide innovative, connected solutions for student and special programs, business operations ... The Sr. Support Engineer handles Tier 4 technical escalations and customized support related to ...

Transform9

Support Engineer

Birmingham, AL · On-site

We are looking for a dedicated Support Engineer to join our team and play a pivotal role in ... In this role, you will troubleshoot technical issues, provide solutions, and ensure that our ...

Transform9

Support Engineer

Birmingham, AL · On-site

We are looking for a dedicated Support Engineer to join our team and play a pivotal role in ... In this role, you will troubleshoot technical issues, provide solutions, and ensure that our ...

Birdi

Support Engineer

Birdi is seeking a dedicated Site Reliability Engineer (SRE) to join their team, focusing on ... new solutions to Pharmacy and Call Center which may include weekend and holiday hours. • ...

JFrog

Developer Support Engineer

Atlanta, GA · Hybrid

$90K - $95K/yr

... Support Engineer in JFrog you will... * Troubleshoot and Investigate complex customer's CI/CD ... Maintaining and improving a knowledge base of known issues and solutions * Integrate and ...

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All JobsSolution Support Engineer Jobs

Solution Support Engineer information

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$44.5K

$123.3K

$181.5K

How much do solution support engineer jobs pay per year?

As of Jun 9, 2026, the average yearly pay for solution support engineer in the United States is $123,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,500.00 and $140,500.00 per year, depending on experience, location, and employer.

How does a Solution Support Engineer typically collaborate with product and development teams to resolve complex customer issues?

Solution Support Engineers play a crucial role in acting as a bridge between customers and internal teams. When complex technical issues arise, they work closely with product managers and developers to analyze problems, replicate issues, and suggest workarounds or permanent fixes. This often involves attending regular cross-functional meetings, preparing detailed technical reports, and communicating updates back to customers. Effective collaboration ensures timely resolution and helps improve the overall product based on real-world customer feedback.

What are the key skills and qualifications needed to thrive as a Solution Support Engineer, and why are they important?

To thrive as a Solution Support Engineer, you need a solid background in troubleshooting, technical analysis, and understanding of IT systems, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like ITIL or CompTIA are typically required. Strong problem-solving abilities, effective communication, and customer-oriented mindset are standout soft skills in this role. These skills are crucial for efficiently resolving client issues, ensuring system reliability, and maintaining high customer satisfaction.

What is the difference between Solution Support Engineer vs Technical Support Specialist?

AspectSolution Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in IT, Computer Science, or related field; certifications like CompTIA, Cisco, or MicrosoftSimilar certifications; often entry-level certifications or vendor-specific credentials
Work EnvironmentCollaborates with engineering and sales teams; provides technical solutions to clientsPrimarily handles customer issues; troubleshooting and resolving technical problems
Employer & Industry UsageTech companies, software providers, hardware vendorsIT service providers, tech support centers, software companies

While both roles require technical knowledge and customer interaction, Solution Support Engineers focus on providing advanced solutions and collaborating with product teams, whereas Technical Support Specialists primarily troubleshoot and resolve customer issues. The roles often overlap but differ in scope and complexity.

What is a Solution Support Engineer?

A Solution Support Engineer is a technical professional who provides assistance and troubleshooting for software or hardware solutions used by clients or internal teams. Their main responsibilities include diagnosing issues, resolving technical problems, and ensuring that solutions work effectively within a customer’s environment. They often collaborate with development, implementation, and customer service teams to address and resolve complex challenges. Additionally, Solution Support Engineers may provide training, documentation, and guidance to help users get the most out of their solutions.
More about Solution Support Engineer jobs
What job categories do people searching Solution Support Engineer jobs look for? The top searched job categories for Solution Support Engineer jobs are:
Solution Support Engineer jobs near you
Infographic showing various Solution Support Engineer job openings in the United States as of May 2026, with employment types broken down into 22% Full Time, 63% Part Time, and 15% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $123,284 per year, or $59.3 per hour.
Application Support Engineer

Application Support Engineer

INSPYR Solutions

San Diego, CA • On-site

$25 - $28/hr

Full-time

Medical, Dental, Vision

Posted 26 days ago

Job description

Title: Application Support Engineer
Location: San Diego, CA
Duration: 6 months, possible extensions
Compensation: $25-28/hr
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.
Skillset / Experience:
We are seeking an Application Support Engineer to support a customer-facing application. This role focuses on managing support tickets, troubleshooting application issues, and owning problems through resolution. The ideal candidate has a basic understanding of programming, can read and make minor updates to code, and takes strong ownership of their work.
Required Qualifications
  • Bachelor's degree in Computer Science or a related field
  • 3+ years of experience in application or production support
  • Basic understanding of programming concepts
  • Experience with Python and Java
  • Ability to read and understand existing code and make small changes
  • Database experience (any database), including basic querying or data updates
  • Experience working with ticketing systems
  • Strong communication skills with customers

Key Responsibilities
  • Manage day-to-day application support and customer-reported issues
  • Own support tickets from intake to resolution
  • Investigate issues by reviewing application behavior, code, and data
  • Identify required database or application changes to resolve requests
  • Write and execute small code updates or scripts
  • Communicate clearly with customers on issue status and resolution
  • Document resolutions and maintain run tickets
  • Identify repeat issues and help drive basic automation

Nice to Have
  • AWS experience is a plus, but not required

W2, direct hires only. No C2C or vendor opportunities available.
JOB BENEFITS
  • Medical, vision, and dental insurance

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Information collected and processed through your application with INSPYR Solutions (including any job applications you choose to submit) is subject to INSPYR Solutions' Privacy Policy and INSPYR Solutions' AI and Automated Employment Decision Tool Policy: https://www.inspyrsolutions.com/policies/ . By submitting an application, you are consenting to being contacted by INSPYR Solutions through phone, email, or text.
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