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Solution Support Engineer Jobs (NOW HIRING)

Amazon

Support Engineer, Alexa

Boston, MA · On-site

The ideal candidate would also have hands-on experiences in building Generative AI solutions with ... The Support Engineer will: - Build a thorough understanding of system components and behaviors, and ...

Infinity Solutions

Support Engineer

Westerville, OH · On-site

Support Engineer Locations: Westerville, OH / Phoenix, AZ(Onsite) Duration: Long Term Description: Shift 1: 6AM - 3PM Shift 2: 2PM - 11PM * Monitor servers, applications, and network infrastructure ...

coringroup

Technology Support Engineer

Raynham, MA

$85K - $100K/yr

The Technology Support Engineer (TSE) will provide frontline contact to users (internal and ... They will utilize their methodical troubleshooting skills to triage, diagnose and provide solutions.

Lightedge

Support Engineer

Des Moines, IA

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join our team. In this role, you will collaborate with multiple departments and stakeholders across a ...

Corin Group

Technology Support Engineer

Raynham, MA · On-site

$85K - $100K/yr

The Technology Support Engineer (TSE) will provide frontline contact to users (internal and ... They will utilize their methodical troubleshooting skills to triage, diagnose and provide solutions.

Lightedge

Support Engineer

Des Moines, IA

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join our team. In this role, you will collaborate with multiple departments and stakeholders across a ...

Lightedge

Support Engineer

Lenexa, KS · On-site

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join our team. In this role, you will collaborate with multiple departments and stakeholders across a ...

Lightedge

Support Engineer

Austin, TX · On-site

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join our team. In this role, you will collaborate with multiple departments and stakeholders across a ...

Lightedge

Support Engineer

Austin, TX

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join our team. In this role, you will collaborate with multiple departments and stakeholders across a ...

Thorn

Support Engineer

$63K/yr

As a Support Engineer, you'll provide deep technical guidance and reliable support to ensure a top ... solutions. * You communicate proactively with customers, providing clear updates, setting ...

Lightedge

Support Engineer

Lenexa, KS · On-site

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join our team. In this role, you will collaborate with multiple departments and stakeholders across a ...

Lightedge

Support Engineer

Austin, TX · On-site

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join our team. In this role, you will collaborate with multiple departments and stakeholders across a ...

Lightedge

Support Engineer

Kansas City, MO

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join our team. In this role, you will collaborate with multiple departments and stakeholders across a ...

Fable

Support Engineer

San Francisco, CA · On-site

$120K - $160K/yr

What We're Looking For Experience & Ownership: 2-5+ years in Technical Support, Support Engineering, Solutions Engineering, or a related customer-facing technical role in SaaS. Experience owning ...

Lightedge

Support Engineer

Lenexa, KS

Lightedge Solutions is currently looking for an experienced and dynamic Support Engineer to join our team. In this role, you will collaborate with multiple departments and stakeholders across a ...

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All JobsSolution Support Engineer Jobs

Solution Support Engineer information

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$44.5K

$123.3K

$181.5K

How much do solution support engineer jobs pay per year?

As of Jun 29, 2026, the average yearly pay for solution support engineer in the United States is $123,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,500.00 and $140,500.00 per year, depending on experience, location, and employer.

What engineers make $300,000 a year?

Senior software engineers, solutions architects, and specialized engineering managers often earn $300,000 or more annually, especially with extensive experience, advanced skills, and in high-demand industries like technology and finance. Compensation can include base salary, bonuses, and stock options, particularly in large tech companies or startups with significant growth potential.

How does a Solution Support Engineer typically collaborate with product and development teams to resolve complex customer issues?

Solution Support Engineers play a crucial role in acting as a bridge between customers and internal teams. When complex technical issues arise, they work closely with product managers and developers to analyze problems, replicate issues, and suggest workarounds or permanent fixes. This often involves attending regular cross-functional meetings, preparing detailed technical reports, and communicating updates back to customers. Effective collaboration ensures timely resolution and helps improve the overall product based on real-world customer feedback.

What are the key skills and qualifications needed to thrive as a Solution Support Engineer, and why are they important?

To thrive as a Solution Support Engineer, you need a solid background in troubleshooting, technical analysis, and understanding of IT systems, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like ITIL or CompTIA are typically required. Strong problem-solving abilities, effective communication, and customer-oriented mindset are standout soft skills in this role. These skills are crucial for efficiently resolving client issues, ensuring system reliability, and maintaining high customer satisfaction.

What engineers make $500,000?

Solution Support Engineers typically do not earn $500,000 annually; such high salaries are more common among executive-level roles or specialized senior engineers in fields like software engineering, data science, or cloud architecture. Achieving this level often requires extensive experience, advanced skills, certifications, and leadership responsibilities in high-demand industries.

What is a solution engineer's salary?

The salary for a Solution Support Engineer typically ranges from $70,000 to $110,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced engineers with specialized skills or certifications can earn higher compensation. Benefits often include health insurance, paid time off, and opportunities for professional development.

What is the difference between Solution Support Engineer vs Technical Support Specialist?

AspectSolution Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in IT, Computer Science, or related field; certifications like CompTIA, Cisco, or MicrosoftSimilar certifications; often entry-level certifications or vendor-specific credentials
Work EnvironmentCollaborates with engineering and sales teams; provides technical solutions to clientsPrimarily handles customer issues; troubleshooting and resolving technical problems
Employer & Industry UsageTech companies, software providers, hardware vendorsIT service providers, tech support centers, software companies

While both roles require technical knowledge and customer interaction, Solution Support Engineers focus on providing advanced solutions and collaborating with product teams, whereas Technical Support Specialists primarily troubleshoot and resolve customer issues. The roles often overlap but differ in scope and complexity.

What does a solution support engineer do?

A solution support engineer provides technical assistance and troubleshooting for software or hardware solutions, ensuring they function correctly for clients or internal teams. They often work with customer support tools, diagnose issues, and collaborate with development teams to resolve complex problems, requiring strong technical knowledge and communication skills.

What is a Solution Support Engineer?

A Solution Support Engineer is a technical professional who provides assistance and troubleshooting for software or hardware solutions used by clients or internal teams. Their main responsibilities include diagnosing issues, resolving technical problems, and ensuring that solutions work effectively within a customer’s environment. They often collaborate with development, implementation, and customer service teams to address and resolve complex challenges. Additionally, Solution Support Engineers may provide training, documentation, and guidance to help users get the most out of their solutions.
More about Solution Support Engineer jobs
What job categories do people searching Solution Support Engineer jobs look for? The top searched job categories for Solution Support Engineer jobs are:
Solution Support Engineer jobs near you
Support Engineer, Alexa

Support Engineer, Alexa

Amazon

Boston, MA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 26 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,910 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Amazon is seeking a Support Engineer to join our Amazon Alexa data team. This role focuses on Large Language Model (LLM) and identifying improvements to the customer experience, primarily in the area of defects and feedback triage.
A successful candidate will have strong machine learning background and hands-on-experience with LLM . The ideal candidate would also have hands-on experiences in building Generative AI solutions with LLMs, enjoy operating in dynamic environments, be self-motivated to take on challenging problems to deliver big customer impact, moving fast to ship solutions and then iterating on user feedback and interactions.
The Support Engineer will:
- Build a thorough understanding of system components and behaviors, and mechanisms/methods for addressing improvements
- Identify and escalate system defects, trends, opportunities and to implement improvement to the system
- Collect the appropriate information to satisfy the requirements of each investigation and to create relevant reports and recommendation for solution
- Deliver high quality data output under tight deadlines covering unique data analysis requests from a range of customers
- Dive deep into ambiguous issues and implement solutions
- Contribute to process improvements to reduce handling time, data output, and faster solution for customers
In addition, the Support Engineer will need to quickly understand changes in response to customers' requests and adjust workflows accordingly. The Support Engineer must have a passion for data, efficiency, and accuracy as well as:
Proactive in addressing issues and problems and an ability to work autonomously, with minimal or no direction
Be comfortable working in a fast paced, highly collaborative, dynamic work environment
Support several projects at one time, and to accept re-prioritization as necessary
A history of successfully to keeping up with high levels of ambiguity, changing project conventions, and shifting priorities
BASIC QUALIFICATIONS
- 2+ years of software development, or 2+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
PREFERRED QUALIFICATIONS
- Knowledge of web services, distributed systems, and web application development
- Experience troubleshooting & maintaining hardware & software RAID
- Experience with REST web services, XML, JSON
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, MA, Boston - 74,700.00 - 130,700.00 USD annually

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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