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Solution Support Engineer Jobs (NOW HIRING)

SEBENZA LLC,

Product Support Engineer

Rochester, NY

$95K - $160K/yr

Designing and executing engineering experiments to validate solutions * Supporting new product introductions and resolving prototype issues * Identifying and qualifying alternate components to ...

Sierra

Support Engineer

San Francisco, CA · On-site

$250K - $275K/yr

Support Engineering at Sierra Companies use Sierra's Agent OS to design, deploy, and operate AI ... Translate complex technical issues into clear explanations and actionable solutions. Build the ...

Pop-Up Talent

Support Engineer

Nashua, NH · On-site

$60K - $70K/yr

Support Engineer Nashua, NH (Remote) * Compensation: $60,000-$70,000 ABOUT THE COMPANY ... A leading provider of modern digital workplace, intranet, and employee experience solutions, the ...

The Mortgage Office

Support Engineer

Huntington Beach, CA · On-site

$85K - $90K/yr

Develop custom solutions using SQL and internal APIs to resolve complex, customer-facing issues ... Proficiency with bug tracking and support platforms (e.g., Azure DevOps, HubSpot CRM, or similar)

INSPYR Solutions

IDOL Support Engineer

Washington, DC · On-site

IDOL Support Engineer - Role Overview Onsite in Washington, DC- hybrid work environment The IDOL ... About INSPYR Solutions Technology is our focus and quality is our commitment. As a national expert ...

Futran Tech Solutions Pvt. Ltd.

Support Engineer

Support Engineer Location = Remote Duration - 3months No of submissions - 2 * 2+ years of experience using or supporting a cybersecurity product. Examples of cybersecurity products are Microsoft ...

INSPYR Solutions

IDOL Support Engineer

Washington, DC · On-site

IDOL Support Engineer - Role Overview Onsite in Washington, DC- hybrid work environment The IDOL ... About INSPYR Solutions Technology is our focus and quality is our commitment. As a national expert ...

Jama Software

Technical Support Engineer

Using Jama Connect, engineering organizations can now intelligently manage the development process ... solutions. * Support and troubleshoot self-hosted installations, upgrades, and migrations.

kestra

Product Support Engineer

Tempe, AZ

We are building a brandnew Product Support Engineering team to support the launch and growth of the Kestra Investor Solution, our nextgeneration platform designed to empower advisors and elevate the ...

Amazon

Support Engineer, Alexa

Boston, MA · On-site

The ideal candidate would also have hands-on experiences in building Generative AI solutions with ... The Support Engineer will: - Build a thorough understanding of system components and behaviors, and ...

Infinity Solutions

Support Engineer

Westerville, OH · On-site

Support Engineer Locations: Westerville, OH / Phoenix, AZ(Onsite) Duration: Long Term Description: Shift 1: 6AM - 3PM Shift 2: 2PM - 11PM * Monitor servers, applications, and network infrastructure ...

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Solution Support Engineer information

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$44.5K

$123.3K

$181.5K

How much do solution support engineer jobs pay per year?

As of Jun 29, 2026, the average yearly pay for solution support engineer in the United States is $123,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,500.00 and $140,500.00 per year, depending on experience, location, and employer.

What engineers make $300,000 a year?

Senior software engineers, solutions architects, and specialized engineering managers often earn $300,000 or more annually, especially with extensive experience, advanced skills, and in high-demand industries like technology and finance. Compensation can include base salary, bonuses, and stock options, particularly in large tech companies or startups with significant growth potential.

How does a Solution Support Engineer typically collaborate with product and development teams to resolve complex customer issues?

Solution Support Engineers play a crucial role in acting as a bridge between customers and internal teams. When complex technical issues arise, they work closely with product managers and developers to analyze problems, replicate issues, and suggest workarounds or permanent fixes. This often involves attending regular cross-functional meetings, preparing detailed technical reports, and communicating updates back to customers. Effective collaboration ensures timely resolution and helps improve the overall product based on real-world customer feedback.

What are the key skills and qualifications needed to thrive as a Solution Support Engineer, and why are they important?

To thrive as a Solution Support Engineer, you need a solid background in troubleshooting, technical analysis, and understanding of IT systems, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like ITIL or CompTIA are typically required. Strong problem-solving abilities, effective communication, and customer-oriented mindset are standout soft skills in this role. These skills are crucial for efficiently resolving client issues, ensuring system reliability, and maintaining high customer satisfaction.

What engineers make $500,000?

Solution Support Engineers typically do not earn $500,000 annually; such high salaries are more common among executive-level roles or specialized senior engineers in fields like software engineering, data science, or cloud architecture. Achieving this level often requires extensive experience, advanced skills, certifications, and leadership responsibilities in high-demand industries.

What is a solution engineer's salary?

The salary for a Solution Support Engineer typically ranges from $70,000 to $110,000 annually, depending on experience, location, and industry. Entry-level positions may start lower, while experienced engineers with specialized skills or certifications can earn higher compensation. Benefits often include health insurance, paid time off, and opportunities for professional development.

What is the difference between Solution Support Engineer vs Technical Support Specialist?

AspectSolution Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in IT, Computer Science, or related field; certifications like CompTIA, Cisco, or MicrosoftSimilar certifications; often entry-level certifications or vendor-specific credentials
Work EnvironmentCollaborates with engineering and sales teams; provides technical solutions to clientsPrimarily handles customer issues; troubleshooting and resolving technical problems
Employer & Industry UsageTech companies, software providers, hardware vendorsIT service providers, tech support centers, software companies

While both roles require technical knowledge and customer interaction, Solution Support Engineers focus on providing advanced solutions and collaborating with product teams, whereas Technical Support Specialists primarily troubleshoot and resolve customer issues. The roles often overlap but differ in scope and complexity.

What does a solution support engineer do?

A solution support engineer provides technical assistance and troubleshooting for software or hardware solutions, ensuring they function correctly for clients or internal teams. They often work with customer support tools, diagnose issues, and collaborate with development teams to resolve complex problems, requiring strong technical knowledge and communication skills.

What is a Solution Support Engineer?

A Solution Support Engineer is a technical professional who provides assistance and troubleshooting for software or hardware solutions used by clients or internal teams. Their main responsibilities include diagnosing issues, resolving technical problems, and ensuring that solutions work effectively within a customer’s environment. They often collaborate with development, implementation, and customer service teams to address and resolve complex challenges. Additionally, Solution Support Engineers may provide training, documentation, and guidance to help users get the most out of their solutions.
More about Solution Support Engineer jobs
What job categories do people searching Solution Support Engineer jobs look for? The top searched job categories for Solution Support Engineer jobs are:
Solution Support Engineer jobs near you
Product Support Engineer

Product Support Engineer

SEBENZA LLC,

Rochester, NY

$95K - $160K/yr

Full-time

Posted 2 hours ago

Job description

Are you an experienced Electrical Engineer who enjoys solving complex problems at the intersection of **analog, digital, and RF systems**? We're partnering with a **highly respected organization in the advanced communications space** to identify a Product Support Engineer who will play a critical role in sustaining and launching high‑reliability electronic products.

This position offers hands-on technical depth, cross-functional collaboration, and the chance to influence products from early production through full lifecycle—without being stuck behind a desk.

What You'll Do

In this role, you'll act as a bridge between design engineering and manufacturing, working closely with multidisciplinary teams to ensure products perform as intended in real-world conditions.

Key responsibilities include:

  • Troubleshooting electronic assemblies to the **component level** (analog, digital, and/or RF)
  • Investigating production yield issues and driving root-cause analysis
  • Designing and executing engineering experiments to validate solutions
  • Supporting new product introductions and resolving prototype issues
  • Identifying and qualifying alternate components to address shortages or obsolescence
  • Recommending design, process, and test improvements to enhance quality and throughput
  • Partnering with Quality and Supply Chain on material and manufacturing issues
  • Providing technical guidance and leadership to technicians and junior engineers

You'll work in a lab environment closely connected to manufacturing, with access to industry-standard test equipment and real hardware—not simulations alone.

What We're Looking For

  • Bachelor's degree in electrical engineering (or equivalent experience)
  • 6+ years of relevant experience (less with an advanced degree; more without a degree)
  • Strong hands-on troubleshooting skills at the board and component level
  • Experience analyzing and supporting analog, digital, and/or RF circuitry
  • Comfort working independently while collaborating across teams
  • Ability to lead small technical efforts and mentor others
  • Eligibility to obtain a U.S. Security Clearance (no clearance required to start)
  • Experience with complex communication systems, manufacturing environments, or component qualification is a plus—but not required.

Why This Role Stands Out

  • Work on **mission-critical electronic products** with long-term impact
  • High technical ownership without people-management burden
  • Stable, well-funded environment with strong engineering culture
  • Competitive compensation, full benefits, and relocation support if needed

Compensation:

Target base salary range: **$95,000–$160,000** (flexible based on experience and location), plus a comprehensive benefits package.

Ready to Explore This Opportunity?

If you're a problem-solver who enjoys digging deep into hardware issues and wants exposure to advanced electronics in a highly respected, confidential environment, we'd like to talk.