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Solution Support Engineer Jobs (NOW HIRING)

Trilyon, Inc.

Support Engineer

Boston, MA · On-site

... global workforce solutions and staffing services. Leveraging our extensive expertise across ... AV Support Engineers - L1 / L2 Location: Boston, MA (Onsite) Duration: 6 months (can extend ...

Foundant

Support Engineer

We've created a powerhouse of solutions designed to meet the unique needs of organizations striving ... Overview The Support Engineer for SmartSimple (SMS) serves as a key technical resource for Foundant ...

SingleStore

Support Engineer

New York, NY

Our Support Engineers are constantly learning a wide range of customer systems and technical ... To accurately identify the source and solution of an issue, this team will take the time to learn ...

SingleStore

Support Engineer

New York, NY · On-site

Our Support Engineers are constantly learning a wide range of customer systems and technical ... To accurately identify the source and solution of an issue, this team will take the time to learn ...

Aquent

Fleet Support Engineer

Foster City, CA · On-site

$65.20 - $72.44/hr

This pioneering company is at the forefront of developing groundbreaking solutions that promise to ... We are looking for a highly skilled and passionate Fleet Support Engineer to become a pivotal ...

Futran Tech Solutions Pvt. Ltd.

Support Engineer

Support Engineer Location = Remote Duration - 3months No of submissions - 2 * 2+ years of experience using or supporting a cybersecurity product. Examples of cybersecurity products are Microsoft ...

Unifirst

Innovation Support Engineer

Wilmington, MA · On-site

... solutions that are efficient, scalable, and reliable · Helping to ensure that projects are ... the support process. · Collaborate with Engineering, Production and IT to escalate and resolve ...

Unifirst

Innovation Support Engineer

Wilmington, MA

... solutions that are efficient, scalable, and reliable · Helping to ensure that projects are ... the support process. · Collaborate with Engineering, Production and IT to escalate and resolve ...

VibeIQ Inc.

Support Engineer

Boston, MA · On-site

ABOUT US At VibeIQ, our mission is to become the market-leading, global solution for companies that ... As a Support Engineer, you'll be an important part of our Customer Success team, and more ...

VibeIQ

Support Engineer

Boston, MA · On-site

ABOUT US At VibeIQ, our mission is to become the market-leading, global solution for companies that ... As a Support Engineer, you'll be an important part of our Customer Success team, and more ...

Jama Software

Technical Support Engineer

Using Jama Connect, engineering organizations can now intelligently manage the development process ... solutions. * Support and troubleshoot self-hosted installations, upgrades, and migrations.

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All JobsSolution Support Engineer Jobs

Solution Support Engineer information

See salary details

$44.5K

$123.3K

$181.5K

How much do solution support engineer jobs pay per year?

As of Jul 20, 2026, the average yearly pay for solution support engineer in the United States is $123,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,500.00 and $140,500.00 per year, depending on experience, location, and employer.

How does a Solution Support Engineer typically collaborate with product and development teams to resolve complex customer issues?

Solution Support Engineers play a crucial role in acting as a bridge between customers and internal teams. When complex technical issues arise, they work closely with product managers and developers to analyze problems, replicate issues, and suggest workarounds or permanent fixes. This often involves attending regular cross-functional meetings, preparing detailed technical reports, and communicating updates back to customers. Effective collaboration ensures timely resolution and helps improve the overall product based on real-world customer feedback.

What are the key skills and qualifications needed to thrive as a Solution Support Engineer, and why are they important?

To thrive as a Solution Support Engineer, you need a solid background in troubleshooting, technical analysis, and understanding of IT systems, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like ITIL or CompTIA are typically required. Strong problem-solving abilities, effective communication, and customer-oriented mindset are standout soft skills in this role. These skills are crucial for efficiently resolving client issues, ensuring system reliability, and maintaining high customer satisfaction.

What is the difference between Solution Support Engineer vs Technical Support Specialist?

AspectSolution Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in IT, Computer Science, or related field; certifications like CompTIA, Cisco, or MicrosoftSimilar certifications; often entry-level certifications or vendor-specific credentials
Work EnvironmentCollaborates with engineering and sales teams; provides technical solutions to clientsPrimarily handles customer issues; troubleshooting and resolving technical problems
Employer & Industry UsageTech companies, software providers, hardware vendorsIT service providers, tech support centers, software companies

While both roles require technical knowledge and customer interaction, Solution Support Engineers focus on providing advanced solutions and collaborating with product teams, whereas Technical Support Specialists primarily troubleshoot and resolve customer issues. The roles often overlap but differ in scope and complexity.

What is a Solution Support Engineer?

A Solution Support Engineer is a technical professional who provides assistance and troubleshooting for software or hardware solutions used by clients or internal teams. Their main responsibilities include diagnosing issues, resolving technical problems, and ensuring that solutions work effectively within a customer’s environment. They often collaborate with development, implementation, and customer service teams to address and resolve complex challenges. Additionally, Solution Support Engineers may provide training, documentation, and guidance to help users get the most out of their solutions.
More about Solution Support Engineer jobs
What job categories do people searching Solution Support Engineer jobs look for? The top searched job categories for Solution Support Engineer jobs are:
Solution Support Engineer jobs near you
Infographic showing various Solution Support Engineer job openings in the United States as of July 2026, with employment types broken down into 95% Full Time, 2% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $123,284 per year, or $59.3 per hour.

Product Support Engineer

360 Direct Access

Redmond, WA • On-site

Full-time

Posted 20 days ago

Job description

Reports to: VP of Operations
Department: Operations
Location: Redmond, WA
FLSA Status: Non-Exempt
Employment Type: Full-Time
Compensation: Hourly, amount TBD depending on experience
Schedule: 8:30am - 5:00pm
Overtime Eligibility: This position is eligible for overtime pay in accordance with the Fair Labor Standards Act (FLSA) and Washington State labor laws. Overtime is paid at 1.5 times the regular hourly rate for hours worked over 40 in a workweek.
SUMMARY
The Product Support Engineer delivers exceptional technical support to customers, connecting directly in American Sign Language (ASL) to understand and resolve issues with clarity, empathy, and precision. This role is key in ensuring a seamless customer experience across Microsoft products by diagnosing complex issues, leveraging advanced tools, and collaborating across teams to drive timely, high-quality resolutions. As a bridge between customers and internal engineering teams, the Product Support Engineer also contributes to product improvements and knowledge sharing to strengthen support excellence.
ESSENTIAL FUNCTIONS
  • Response and Resolution
  • Reviews and analyzes customer issues, connecting in sign language to ensure full understanding of the problem.
  • Provides timely updates to customers, ensuring they remain informed on progress and resolution status.
  • Utilizes troubleshooting tools such as event logs, performance traces, and proprietary systems to identify root causes and deliver solutions.
  • Supports deaf and hard-of-hearing customers directly in ASL, ensuring inclusive, accessible service.
  • Resolves or escalates multiple, varied, and moderately complex technical issues while documenting research and resolution details.
  • Collaborates with cross-functional and cross-product teams to resolve issues efficiently and share insights.
  • Product and Process Improvement
  • Provides product feedback and identifies potential defects, escalating issues to senior engineers or technical advisors as appropriate.
  • Participates in case triage discussions to share insights, exchange ideas, and continuously improve resolution processes.
  • Uses automation and established business processes to streamline issue resolution and enhance efficiency.
  • Readiness and Development
  • Attends readiness and non-technical trainings to maintain proficiency in current support topics, tools, and communication best practices.
  • Contributes to ongoing learning initiatives that strengthen overall team performance and customer satisfaction.

KNOWLEDGE, SKILLS, AND ABILITIES
To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:
  • Strong analytical and problem-solving skills with the ability to identify, diagnose, and resolve technical issues efficiently.
  • Decision-making agility and sound judgment in resolving or escalating issues.
  • Proficiency in Microsoft products including Windows, Office, Xbox, Surface, and related technologies.
  • Fluency in American Sign Language (ASL) and proficiency in written English.
  • Demonstrated troubleshooting and information analysis capabilities.
  • Strong communication and customer service skills, with the ability to convey technical concepts clearly to varied audiences.
  • Commitment to compliance, quality assurance, and process improvement.
  • Creativity and curiosity to identify opportunities for product and service enhancement.

QUALIFICATIONS
  • Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field; or equivalent combination of education and relevant experience.
  • 2-4 years of experience in a technical support, product support, or customer service engineering role (preferably in a software or hardware environment).
  • Experience working with Microsoft products such as Windows, Office, Xbox, or Surface.
  • Proven ability to support customers using American Sign Language (ASL)
  • Experience using CRM or ticketing systems (e.g., Dynamics, ServiceNow, or similar) to track, document, and resolve cases.

WORK ENVIRONMENT
This position requires commuting daily to an office in Redmond, WA. There is a potential for hybrid (3 days in office and 2 days in a secure telework environment). In all locations, this role requires strong collaboration with internal teams and external stakeholders. The position involves extensive virtual communication (phone, videophone, text, or video conferencing).

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