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Solution Support Engineer Jobs (NOW HIRING)

Supported by CGI's global network and a strong client community, CGI Advantage delivers secure ... Solution Engineering Enablement • Align solution engineering priorities with sales strategy and ...

Support Engineer

Kirkland, WA · On-site

$86K - $129K/yr

Echodyne is seeking a Support Engineer to join our team working in a fast-paced environment developing high-performance commercial radar solutions. The Support Engineer will be a key member of the ...

Product Support Engineer

Rochester, NY · On-site

$95K - $160K/yr

Designing and executing engineering experiments to validate solutions * Supporting new product introductions and resolving prototype issues * Identifying and qualifying alternate components to ...

Support Engineer

San Francisco, CA · On-site

$250K - $275K/yr

Support Engineering at Sierra Companies use Sierra's Agent OS to design, deploy, and operate AI ... Translate complex technical issues into clear explanations and actionable solutions. Build the ...

Support Engineer Location = Remote Duration - 3months No of submissions - 2 * 2+ years of experience using or supporting a cybersecurity product. Examples of cybersecurity products are Microsoft ...

In 2017, the company joined Delta Group, a global leader in power and thermal management solutions ... Technical Support Engineer Job Overview: We are seeking a Technical Support Engineer. To build ...

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Solution Support Engineer information

See salary details

$44.5K

$123.3K

$181.5K

How much do solution support engineer jobs pay per year?

As of Jun 9, 2026, the average yearly pay for solution support engineer in the United States is $123,284.00, according to ZipRecruiter salary data. Most workers in this role earn between $101,500.00 and $140,500.00 per year, depending on experience, location, and employer.

How does a Solution Support Engineer typically collaborate with product and development teams to resolve complex customer issues?

Solution Support Engineers play a crucial role in acting as a bridge between customers and internal teams. When complex technical issues arise, they work closely with product managers and developers to analyze problems, replicate issues, and suggest workarounds or permanent fixes. This often involves attending regular cross-functional meetings, preparing detailed technical reports, and communicating updates back to customers. Effective collaboration ensures timely resolution and helps improve the overall product based on real-world customer feedback.

What are the key skills and qualifications needed to thrive as a Solution Support Engineer, and why are they important?

To thrive as a Solution Support Engineer, you need a solid background in troubleshooting, technical analysis, and understanding of IT systems, often backed by a degree in computer science or a related field. Familiarity with ticketing systems, remote diagnostic tools, and certifications like ITIL or CompTIA are typically required. Strong problem-solving abilities, effective communication, and customer-oriented mindset are standout soft skills in this role. These skills are crucial for efficiently resolving client issues, ensuring system reliability, and maintaining high customer satisfaction.

What is the difference between Solution Support Engineer vs Technical Support Specialist?

AspectSolution Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in IT, Computer Science, or related field; certifications like CompTIA, Cisco, or MicrosoftSimilar certifications; often entry-level certifications or vendor-specific credentials
Work EnvironmentCollaborates with engineering and sales teams; provides technical solutions to clientsPrimarily handles customer issues; troubleshooting and resolving technical problems
Employer & Industry UsageTech companies, software providers, hardware vendorsIT service providers, tech support centers, software companies

While both roles require technical knowledge and customer interaction, Solution Support Engineers focus on providing advanced solutions and collaborating with product teams, whereas Technical Support Specialists primarily troubleshoot and resolve customer issues. The roles often overlap but differ in scope and complexity.

What is a Solution Support Engineer?

A Solution Support Engineer is a technical professional who provides assistance and troubleshooting for software or hardware solutions used by clients or internal teams. Their main responsibilities include diagnosing issues, resolving technical problems, and ensuring that solutions work effectively within a customer’s environment. They often collaborate with development, implementation, and customer service teams to address and resolve complex challenges. Additionally, Solution Support Engineers may provide training, documentation, and guidance to help users get the most out of their solutions.
More about Solution Support Engineer jobs
Infographic showing various Solution Support Engineer job openings in the United States as of May 2026, with employment types broken down into 22% Full Time, 63% Part Time, and 15% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $123,284 per year, or $59.3 per hour.

Product Support Engineer - Rail

Rolls-Royce

North Pole, AK • On-site

Full-time

Life, Retirement, PTO

Posted 9 days ago


Rolls-Royce rating

9.0

Company rating: 9.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

21st of 417 rated machine equipment manufacturers


Job description

Job Description

Product Support Engineer - Rail

Location: Mobile to cover London & Bristol Area - Van provided

Full Time - Shift work days & nights

Position Summary

As the Product Support Engineer for Rail and you will report to the Site Team Leader or Site Supervisor

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.

By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.

The Product Support Engineer will conduct and support, routine maintenance and repairs on mtu rail products to the standard specified in the approved manuals in accordance with the requirements of the contract(s). To embrace digitalisation.

What you will be doing:

  • Perform preventative, scheduled maintenance and/or corrective maintenance activities in accordance with the maintenance schedule, manuals and contract.
  • Actively participate in the ongoing continuous improvement activities for both maintenance and procedures. General new suggestions for improvement.
  • To conduct planned maintenance tasks in accordance with the operating instructions.
  • Attend and participate in meetings with the customer where necessary to obtain sign off for work that has been carried out on the customers equipment.
  • Undertake fault finding and repair when required using appropriate technical information (e.g. Technical drawings and fault finding guides).
  • Completion of relevant documentation for all work carried out in order to accurately record activities that are recorded for the company and the customer.
  • Proactive involvement in the Company's HSQE management processes.
  • Maintain cleanliness of the SGB onsite facilities.
  • Attend local and factory training courses when necessary to ensure skills remain current.
  • To participate in 24/7 shift working including callout when required
  • Work as a mobile engineer if required, van will be provided.
  • Any other related activities reasonably required e.g. to cover work in another depot.
  • Accurately report parts used during service work as per internal processes to ensure our stock is effectively controlled and accounted for.
  • Make effective use of IT systems such as Go!Care, C4S, eWeb, Go!Manage, Go, Diasys, Outlook etc

Position Qualifications:

  • From an engineering background
  • NVQ Level 3 in Engineering or Equivalent
  • Outstanding safety awareness
  • Proficient in MS Office, particularly XLS, Word and email. On the job training will be provided for SAP, MTU Business Portal

Preferred requirements:

  • Proactive and with good initiative
  • Strong Organising skills and a flexible attitude
  • Works well with others

Why join Rolls-Royce?

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.

By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.

Power Systems is the Rolls-Royce business which provides world-class power solutions and complete life-cycle support under our product and solution brandmtu. Through digitalisation and electrification, we strive to develop drive and power generation solutions that provide answers to the challenges posed by the rapidly growing societal demands for energy and mobility.

We deliver and service comprehensive, powerful and reliable systems, based on both gas and diesel engines, as well as electrified hybrid systems. These technologically advanced solutions serve our customers in the marine and infrastructure sectors worldwide.

Regional Benefits

  • Generous Annual Leave
  • Retirement Savings through the Rolls Royce Retirement Savings Trust
  • Group Life Assurance provides for a lump sum benefit if you die whilst employed by Rolls-Royce
  • Group Income Protection provides an income in the event that you are unable to work due to illness or injury
  • Your Shares: Matched is a simple way to own Rolls-Royce shares and invest in our future, together. Buy one share, get one free! Rolls-Royce | Your Shares: Matched
  • Digital GP provides a convenient way for you to access GP consultations
  • Employee Assistance (EAP) and Live Well programmes

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.

Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.


Type of ContractPermanent

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