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Solution Engineering Jobs in Boston, MA (NOW HIRING)

Freshworks

Sr. Solution Architect (SA)

Boston, MA · On-site

Collaborate with Sales, Solution Engineering, Product/Engineering, Support and other Customer Success functions to improve internal process efficiencies toward improved customer adoption * During the ...

INA Solution Inc

Digital Solutions Engineer

Boston, MA · On-site

$55 - $62/hr

Digital Solutions Engineer Location: Boston, MA Duration: 6 Months Work Arrangement: Hybrid - 3 Days Onsite / 2 Days Remote Position Overview Digital Solutions Engineer to join its Digital Solutions ...

Saviance

Solution Engineer

Boston, MA · On-site

... Engineering, and Executive teams to ensure timely delivery and high-quality solutions • Serve as the primary resource during the client implementation/onboarding phase • Identify, document, and ...

Coralogix, inc.

Solution Engineer - FedRAMP

Boston, MA · On-site

$200 - $250/hr

## Solution Engineer - FedRAMPBoston, MA · Full-time · Senior#### About The Position**About ... Coralogix is a full-stack observability and security platform built for modern engineering teams ...

Coralogix

Solution Engineer - FedRAMP

Boston, MA · On-site +1

$220K - $250K/yr

Compensation : $220,000 to $250,000 OTE The Role We are hiring a Solutions Engineer to join our ... Partner with Product, Engineering, Customer Success, and Support to represent field feedback and ...

Coralogix

Solution Engineer - FedRAMP

Boston, MA · Remote

$220K - $250K/yr

Compensation : $220,000 to $250,000 OTE The Role We are hiring a Solutions Engineer to join our ... Partner with Product, Engineering, Customer Success, and Support to represent field feedback and ...

Freshworks

Technical Curriculum Developer

Boston, MA · On-site

You'll collaborate closely with Product, Solution Engineering, Professional Services, Product Marketing, Sales, and Subject Matter Experts to translate complex technical concepts into scalable ...

Freshworks

Technical Curriculum Developer

Boston, MA · On-site

You'll collaborate closely with Product, Solution Engineering, Professional Services, Product Marketing, Sales, and Subject Matter Experts to translate complex technical concepts into scalable ...

Freshworks

Technical Curriculum Developer

Boston, MA · On-site

$115K - $150K/yr

You'll collaborate closely with Product, Solution Engineering, Professional Services, Product Marketing, Sales, and Subject Matter Experts to translate complex technical concepts into scalable ...

Snyk

Senior Solutions Engineering Specialist

Boston, MA · On-site

$150 - $200/hr

## Senior Solutions Engineering SpecialistApplyremote type: Hybridlocations: United States - Boston ... The Solution Architect is first and foremost a subject matter expert in Application Security ...

Magna

Solutions Engineering Manager

Lowell, MA · On-site

$105K - $196K/yr

As a Solutions Engineering Manager at Magna New Mobility, you're not just designing systems-you're ... Solution Design: Oversee the development of technical proposals, layouts, and integration plans ...

Magna

Solutions Engineering Manager

Lowell, MA · On-site

$105K - $196K/yr

As a Solutions Engineering Manager at Magna New Mobility, you're not just designing systems-you're ... Solution Design: Oversee the development of technical proposals, layouts, and integration plans ...

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Showing results 21-40

All JobsSolution Engineering JobsSolution Engineering Jobs in Boston, MA

Solution Engineering information

See Boston, MA salary details

$48.3K

$133.9K

$197.2K

How much do solution engineering jobs pay per year?

As of Sep 8, 2026, the average yearly pay for solution engineering in Boston, MA is $133,919.00, according to ZipRecruiter salary data. Most workers in this role earn between $110,300.00 and $152,600.00 per year, depending on experience, location, and employer.

What is solution engineering?

Solution engineering is a multidisciplinary field focused on designing, developing, and implementing technical solutions that address specific business needs or problems. Solution engineers work closely with clients and internal teams to understand requirements, propose tailored solutions, and ensure successful integration with existing systems. Their responsibilities often include technical consulting, product demonstrations, and providing support throughout the sales and implementation process. This role requires a combination of technical expertise, problem-solving skills, and strong communication abilities.

How does a solution engineer typically collaborate with sales and product teams during the sales cycle?

Solution Engineers play a crucial role in bridging the gap between technical capabilities and client needs. During the sales cycle, they work closely with sales teams to understand client requirements, conduct product demonstrations, and design tailored solutions. They also collaborate with product teams to communicate client feedback and ensure proposed solutions are feasible. This cross-functional collaboration ensures that solutions meet both customer expectations and company capabilities, making teamwork and communication key aspects of the role.

What are the key skills and qualifications needed to thrive as a solution engineer, and why are they important?

To thrive as a Solution Engineer, you need a solid background in technical domains such as software engineering, computer science, or IT, along with strong problem-solving abilities. Familiarity with CRM platforms, cloud technologies, APIs, and relevant certifications like AWS Certified Solutions Architect are highly valued. Excellent communication, presentation, and collaboration skills help you effectively translate business requirements into technical solutions and work with both clients and internal teams. These skills are crucial to designing tailored solutions that meet client needs and ensuring successful implementation in dynamic environments.

What is the difference between Solution Engineering vs Technical Consulting?

AspectSolution EngineeringTechnical Consulting
Required CredentialsBachelor's in Engineering, Computer Science, or related field; certifications like AWS, CiscoBachelor's or Master's in IT, Computer Science; certifications like PMP, Cisco, AWS
Work EnvironmentPre-sales, technical demos, product integration, collaboration with sales teamsClient site or remote; advising on technology solutions, project management
Employer & Industry UsageTech companies, SaaS providers, hardware vendorsConsulting firms, IT service providers, enterprise clients

Solution Engineering focuses on designing and demonstrating technical solutions to support sales, while Technical Consulting emphasizes advising clients on implementing and optimizing technology strategies. Both roles require technical expertise and certifications but differ in their primary focus and work environment.

Do solution engineers make good money?

Solution engineers typically earn competitive salaries that vary based on experience, location, and industry. They often have skills in technical consulting, software, and cloud platforms, which can lead to higher compensation levels compared to other technical roles.

Is solution engineering a good career?

Solution engineering is a valuable career that involves designing and implementing technical solutions to meet client needs, often requiring skills in systems architecture, programming, and communication. It offers opportunities for growth in technology companies and typically involves collaboration with sales and product teams, with certifications like AWS or Cisco enhancing prospects.

What does a solution engineer do?

A solution engineer designs and implements technical solutions to meet client needs, often working closely with sales and product teams. They analyze requirements, develop demonstrations, and provide technical support during the sales process, typically using tools like CRM and technical documentation. Strong communication and technical skills are essential for success in this role.

What are popular job titles related to Solution Engineering jobs in Boston, MA?

For Solution Engineering jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Solution Engineering jobs in Boston, MA look for?

The top searched job categories for Solution Engineering jobs in Boston, MA are:

Solution Engineering jobs near you
Infographic showing various Solution Engineering job openings in Boston, MA as of August 2026, with employment types broken down into 87% Full Time, 9% Part Time, 3% Contract, and 1% Nights. Highlights an 85% Physical, 4% Hybrid, and 11% Remote job distribution, with an average salary of $133,928 per year, or $64.4 per hour.

Sr. Solution Architect (SA)

Freshworks

Boston, MA • On-site

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 4 days ago

Key responsibilities

  • Translate business outcome requirements into scalable solutions and lead the technical design and implementation of Freshworks products.

  • Collaborate with sales, solution engineering, and customer teams to understand client needs and develop custom solutions, including architecture diagrams and presentations.

  • Configure, customize, and deploy Freshworks products, including workflows, automation, integrations, and reporting, to meet customer objectives.

Job description

Company Description
Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
There's another option. Freshworks. With a fresh vision for how the world works.
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 74,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
Fresh vision. Real impact. Come build it with us.
Job Description
Sr. Solution Architect (SA) role is a critical internally and externally-facing role within Freshworks Professional Services (FPS) which acts the senior technical SME heavily involved in Sales, Delivery and Expansion phases of the customer lifecycle.
FPS Senior SA is a trusted advisor internally and externally working with the highest level functional and technical resources within Freshworks and the customer organizations to translate business outcome requirements into scalable solutions. In this role, the Senior SA will lead the Americas Technical team in consulting behavior, best practices development and deployment, technical and product risk management, and overall portfolio risk management.
Your role and responsibilities:
  • Act as the senior technical leader in the Americas FPS team
  • Collaborate with Sales, Solution Engineering, Product/Engineering, Support and other Customer Success functions to improve internal process efficiencies toward improved customer adoption
  • During the Sales cycle, FPS SA will work closely with the Freshworks Presales team to understand a prospects pain points and solutions discussed to address them, and then directly interacts with the prospects leadership and functional owners to devise the best implementation approach for the identified solutions in line with industry and FPS best practices.
  • During the Delivery phase, FPS SA will be the key resource who translates the high-level solution provided during the sales cycle into detailed design information to meet the customer's objectives and also for the FPS technical resources to implement the final solution.
  • In the Expansion phase, FPS SA will work with the customer to adjust or expand their deployed capabilities by adjusting their implemented solutions to the customer's updated needs and organizational changes.

Some of the specific SA deliverables and activities are:
  • Primary Escalation Contact for the Americas Region: Remain aware of the technical status of Americas' region's major initiatives and engagements coordinating and communicating with various stakeholder groups such as Sales, Solution Engineering, Customer Success, Support and Product/Engineering on behalf of FPS and the customer.
  • Product Champion: Act as a product leader in the region, instilling confidence in prospects during the sales cycle, devising innovative solutions during implementation, assessing existing enterprise customer health for improvement suggestions, and providing valuable customer feedback to the product team.
  • Solution Design: Collaborate with stakeholders to gather requirements and develop custom Freshworks product solutions in line with business goals and industry standards. Create architecture diagrams for proposed designs and deliver presentations.
  • Technical Implementation: Configure, customize, and deploy Freshworks products, encompassing workflows, automation, integrations, and reporting.
  • AI and Automation Solutioning: Identify opportunities for prospects and customers to leverage AI, automation, and agentic capabilities to achieve measurable business outcomes. Advise customers on the data readiness, governance, security, accuracy, adoption, and operational ownership required to successfully deploy and manage AI-enabled solutions.
  • Process Optimization: Identify areas for enhancement, proposing efficient solutions to improve operational efficiency.
  • Training and Support: Provide training to customers' support agents, administrators, and relevant teams, ensuring the proficient use of Freshworks products during deployments.
  • Issue Resolution: Liaise with the Product and Engineering teams to troubleshoot and resolve technical challenges and implementation issues related to Freshworks products.
  • Integrations Design: Create and integrate Freshworks products with other systems and third-party applications to streamline 3rd-party integrations and facilitate data flow.
  • Documentation: Develop and maintain comprehensive technical and architectural documentation, covering system configurations, integrations, and customizations.
  • Stay Informed: Stay updated on industry trends, Freshworks product updates, and best practices to continually enhance the capabilities of the customer support ecosystem.

What success in this role looks like:
Success in this role means the Americas technical team is utilizing the most effective means to execute the critical process and major functions of FPS: opportunities are accurately scoped, proposed solutions are technically feasible and supportable, delivery teams receive clear and actionable designs, architecture decisions are made quickly, risks are surfaced early, and customers have confidence that the solution will meet their intended business outcomes. This role serves as the main point of technical escalation for the customer and the project teams within the Region prior to Regional Leader.
Qualifications
Our perfect match:
  • 10+ years of professional experience in ITSM, ESM, ITOM, ITAM
  • Experience with guiding customers in organization change management (OCM) to improve technology adoption is highly desirable.
  • 5+ years experience working with internal and external leaders to assess and manage technical risks at the highest levels
  • Ability to read complex situations with several competing constraints and identify solutions that benefit both the customers and Freshworks
  • Excellent listening and presentation skills
  • Proficient in handling ambiguity and objections
  • Skilled in negotiation and objection handling
  • Previous experience in mentoring and developing technical talent
  • Experience navigating difficult technical decisions and communicating tradeoffs to executives, architects, administrators, and delivery teams.

Required skills:
  • 7+ years of Professional Services experience in software industry in SaaS platforms
  • Previous roles in Solution Architect or Domain Architect within ITIL oriented / ITSM systems are advantageous
  • A problem-solving innovator with a knack for thinking outside the box
  • Proficient at creating architecture diagrams, process maps, data-flow diagrams, and clear design documentation.
  • Extensive expertise in Enterprise landscapes across various domains, including ERP systems, Accounting Systems, HRMS, IDAM, and more
  • Demonstrated experience in designing customer experience process flows
  • Strong understanding of the Cloud Stack and SaaS products
  • Proficiency in developing custom apps and REST API-based integrations
  • Preferred, though not mandatory, background in Javascript and NodeJS
  • ITIL Certification
  • Knowledge of Project Management principals

Additional Information
The annual salary range for this position is $115,700-$166,400 USD + Commissions
Compensation is based on a variety of factors including but not limited to location, experience, job-related skills, and level. Bonus/equity may be available.
Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Equity + ESPP, flexible PTO, flexible spending, commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.
At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.

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