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Software Troubleshooting Jobs in Ohio (NOW HIRING)

Premier Health

IT FIELD SUPPORT/CRM

Dayton, OH · On-site

$21 - $28.75/hr

The IT Field Support Specialist I/CRM: • Is responsible for basic IT hardware and software troubleshooting. • Performs fingerprint enrollment and assigns RSA fobs for secure access to Premier ...

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How much do software troubleshooting jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for software troubleshooting in Ohio is $32.17, according to ZipRecruiter salary data. Most workers in this role earn between $20.82 and $42.74 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in software troubleshooting?

To excel in Software Troubleshooting, you need strong analytical thinking, problem-solving abilities, and a solid understanding of software systems or programming, often supported by a relevant degree or technical certifications. Familiarity with diagnostic tools, debugging software, operating systems, and ticketing systems like Jira or ServiceNow is commonly required. Excellent communication, patience, and teamwork skills help professionals clearly explain issues and collaborate with development or IT teams. These abilities are crucial for efficiently identifying and resolving software problems while minimizing disruption for users and organizations.

What are some common challenges faced in software troubleshooting?

One of the main challenges in Software Troubleshooting roles is diagnosing issues that may not have clear or immediately visible causes, often requiring extensive investigation and collaboration with multiple teams. Professionals must also keep pace with frequent software updates and evolving technologies, which can affect troubleshooting methods and require continuous learning. Balancing multiple cases at once while communicating progress with users and stakeholders is a key part of the job. Over time, gaining expertise in these areas provides greater autonomy and the opportunity to take on more complex cases or advance into leadership or specialized technical positions.

What is software troubleshooting?

A Software Troubleshooting job involves diagnosing, analyzing, and resolving software-related issues for users or systems. Professionals in this role identify bugs, compatibility problems, performance issues, and software failures. They use debugging tools, logs, and technical knowledge to find solutions and improve software functionality. Strong problem-solving skills and knowledge of programming, operating systems, and software applications are essential. This role is common in IT support, software development, and system administration fields.

What are popular job titles related to Software Troubleshooting jobs in Ohio? For Software Troubleshooting jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Software Troubleshooting jobs in Ohio look for? The top searched job categories for Software Troubleshooting jobs in Ohio are:
Software Troubleshooting jobs near you
Infographic showing various Software Troubleshooting job openings in Ohio as of August 2026, with employment types broken down into 1% Internship, 87% Full Time, 6% Part Time, and 6% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution, with an average salary of $66,911 per year, or $32.2 per hour.

IT FIELD SUPPORT/CRM

Premier Health

Dayton, OH • On-site

$21 - $28.75/hr

Full-time

Re-posted yesterday

Job description

DEPT: DHT (Digital Health & Technology) Operations Mgmt
Full-Time / 3:00 pm to 11:30 pm, Wednesday through Sunday
Note: Candidates must be willing to commute and work "in-person" at the Dayton, Ohio area offices
Operations Support:
The Information Technology (IT) Field Support Specialist I/CRM:
• Is an entry-level position with combined responsibility to provide rotating support to AMC, GSH, GSHN, MVH, MVHS, UVMC, On-call, Rotating Coverage, Data Center, Customer Support Desk, and Premier System Support staff on-site and via telephone.
• Interacts with a wide variety of hospital and corporate personnel.
• Troubleshoots personal computer (PC) problems and connectivity issues, with or without support from a Field Support Specialist II or the Site Coordinator.
• Assists with new employee training as needed.
• Has developed advanced problem solving skills, superior customer service skills, and a working knowledge of IT/business relationship.
• Provides on-site support Monday - Friday 6am - 8pm (or the hours that the site is in operations) and rotating support during other hours and weekends.
Administrative Services:
The IT Field Support Specialist I/CRM:
• Is responsible for basic IT hardware and software troubleshooting.
• Performs fingerprint enrollment and assigns RSA fobs for secure access to Premier Health Partners (PHP) network.
• Responds to Computer Operations Action Requests (COARs), processes Run Sheets, enforces Computer Room Security policy, configures and distributes pagers.
• Performs data center, field support, and support desk duties as assigned.
• Researches and recommends more innovative methods to better serve the customer as appropriate.
• Participates as a member of project teams, expanding into other roles and acquiring skills outside of current assignments.
• Assignments may include work outside the normal scope of duties.
• Performs other duties as assigned.
• Assignments may be at any PH facility, for any shift, or day of week.
• Ability to use and maintain Customer Support Desk and remote control software.
• Ability to comprehend and deduce resolutions from any available resource.
• The communication skills to share technical solutions with customers in a user friendly, easily understood manner.
Education: Bachelor's Degree in IT; or Associate's Degree in IT with 2 years of IT experience; or a related Associate's Degree with 4 years of IT experience is required.
Licensure: Not Applicable
Certification: Not Applicable
Experience: Technical experience is demonstrated by knowledge of PC hardware and peripherals, networking skills for basic troubleshooting of connectivity, and the ability to diagnose problems with Microsoft operating systems and associated software.
Skills/Other:
• Ability to schedule time and work independently to get all tasks done.
• Excellent interpersonal and communication skills.
• Proven organizational skills and ability to perform multiple tasks simultaneously.
• Ability to read, understand technical documentation.
• Ability to work under pressure.
• Analytical and problem-solving skills.
• Excellent customer service skills
• Ability to contribute to projects involving an analysis of need, coordination of work effort, evaluation, and documentation.

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