ZipRecruiter

Log In

1

Software Support Engineering Manager Jobs (NOW HIRING)

Priority Dispatch Corp.

... Software Support Technical Engineer on a regular basis to provide guidance to the team, and ... Monitor and manage team resources to ensure maximum phone and email coverage * Report and follow up ...

ASM

Senior Engineer, Software Support

Phoenix, AZ · On-site

$121K - $160K/yr

Responsible for managing escalation calls with field support engineers * Create bug reports for the ... Software development or test (QA) experience. * Ability to travel 10-25% domestic and international.

eNett

Software Engineering Manager

Seattle, WA · Remote

$150K - $190K/yr

Software Engineering Manager Remote, Full-Time About the Team/Role WEX FSM (formerly Payzerware ... Conduct performance reviews, set goals, and support engineers in career development * Implement a ...

eNett

Software Engineering Manager

$150K - $190K/yr

Software Engineering Manager Remote, Full-Time About the Team/Role WEX FSM (formerly Payzerware ... Conduct performance reviews, set goals, and support engineers in career development * Implement a ...

WEX

Software Engineering Manager

Dallas, TX · Remote

$150K - $190K/yr

Software Engineering Manager Remote, Full-Time About the Team/Role WEX FSM (formerly Payzerware ... Conduct performance reviews, set goals, and support engineers in career development * Implement a ...

AEM-OA

This position will report to the Software Support Manager. Note that while this position is fully ... Support client deployments in conjunction with technical services, engineering, and other technical ...

previous pagenext page

Showing results 21-40

All JobsTechnology JobsSoftware JobsSoftware Development Manager JobsSoftware Support Engineering Manager Jobs

Software Support Engineering Manager information

See salary details

$99.5K

$169.4K

$200.5K

How much do software support engineering manager jobs pay per year?

As of Sep 10, 2026, the average yearly pay for software support engineering manager in the United States is $169,381.00, according to ZipRecruiter salary data. Most workers in this role earn between $173,000.00 and $173,000.00 per year, depending on experience, location, and employer.

What does a software support engineering manager do?

A Software Support Engineering Manager oversees teams that provide technical support and troubleshooting for software products. They manage support engineers, coordinate responses to customer issues, and ensure service level agreements are met. This role often involves collaborating with product and development teams to resolve complex software issues and improve support processes. The manager also helps develop training materials, track key performance metrics, and implement strategies to enhance customer satisfaction.

How does a software support engineering manager typically collaborate with product development and customer support teams?

A Software Support Engineering Manager often serves as a bridge between the product development and customer support teams. They facilitate effective communication by translating customer feedback and technical issues into actionable insights for developers, while also ensuring customer support agents have the technical guidance needed to resolve user issues efficiently. This collaborative approach helps accelerate issue resolution, improve product quality, and enhance customer satisfaction. Regular cross-functional meetings and shared documentation are common tools used to streamline these interactions.

What are the key skills and qualifications needed to thrive as a software support engineering manager, and why are they important?

To thrive as a Software Support Engineering Manager, you need a strong background in software engineering principles, troubleshooting methodologies, and experience managing technical teams, often supported by a degree in computer science or a related field. Familiarity with ticketing systems (such as Jira, Zendesk), monitoring tools, and ITIL or similar service management certifications is common. Exceptional leadership, communication, and conflict resolution skills help you effectively guide teams and manage client relationships. These abilities are vital to ensure efficient issue resolution, maintain high team performance, and deliver excellent customer support experiences.

What cities are hiring for Software Support Engineering Manager jobs?

Cities with the most Software Support Engineering Manager job openings:

What states have the most Software Support Engineering Manager jobs?

States with the most job openings for Software Support Engineering Manager jobs include:

What are popular job titles related to Software Support Engineering Manager jobs?

For Software Support Engineering Manager jobs, the most frequently searched job titles are:

Infographic showing various Software Support Engineering Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $169,381 per year, or $81.4 per hour.

Software Support Developer

Farmington, MI • On-site

STRADA Search Group
See more jobs at STRADA Search Groupexternal

$60K - $90K/yr

Full-time

Medical, Dental, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Software Support Developer (Odoo/ERP Specialist)

Location: Farmington Hills, MI (In-Office Role)

About the Opportunity

Join a dynamic, fast-growing, tech-forward waste management company revolutionizing enterprise services nationwide. We provide scalable waste and facility solutions for industries like retail, construction, property management, grocery, hospitality, and healthcare, with features like AI-enabled routing, integrated billing, ESG reporting, and 24/7 emergency response. Our one-call resolution model ensures 98% on-time performance, optimizing logistics and simplifying operations across multiple sites. Join a dynamic team that's hands-on, reliable, and focused on frictionless efficiency—where your tech contributions directly support smarter, faster waste management. We embrace EOS principles for accountability and growth, with a young, open office (average age 25) featuring amenities like a basketball hoop, ping pong, and espresso bar.

Key Responsibilities:

  • Troubleshoot, diagnose, and resolve issues in our Odoo-based ERP system, collaborating closely with the lead developer.
  • Customize modules using Python, HTML, JavaScript, and XML templating (QWeb preferred).
  • Handle system integrations, bug fixes, performance optimizations, and testing for logistics and waste management processes.
  • Participate in code reviews, documentation, and idea-sharing to scale the system efficiently.
  • Provide occasional after-hours support for critical issues, embodying our 24/7 responsive culture.
  • Contribute to tech-driven improvements, like AI routing integrations, to support nationwide operations.

Required Qualifications:

  • 1-3 years of experience in software development, ideally with ERP systems (e.g., Odoo, SAP, or equivalents).
  • Proficiency in Python, web technologies (HTML, JavaScript), and XML templating.
  • Strong diagnostic and problem-solving skills in fast-paced environments.
  • Ability to thrive in an in-office setting with a young, energetic team—open to generational diversity.
  • Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience).

Preferred Qualifications:

  • Direct experience with Odoo, especially QWeb for templating and reporting.
  • Background in logistics, supply chain, or waste management software.
  • Familiarity with EOS or agile methodologies, with a focus on "right seat" fit and department ownership.
  • Personality traits: Adaptable, risk-taking, and team-oriented; varying personalities welcome if business alignment is strong.

Compensation and Benefits

  • Competitive base salary: $60,000 - $90,000, based on experience.
  • Comprehensive benefits: Medical (Blue Cross Blue Shield), dental, 401(k) with 3-7% employer match (based on tenure/role), and paid time off.
  • Modern office perks: Basketball hoop, ping pong, espresso bar, and a collaborative environment.

Why Join Us? We're a young, energetic team (average age 25) with a modern culture that values hard work, innovation, and fun. We welcome diverse perspectives, including seasoned professionals who can bring maturity and expertise to our growing operation (~15 employees). If you're accountable, risk-tolerant, and excited about building something big, you'll thrive here with leadership paths as we scale. No hybrid options—full in-office for team synergy.

Apply