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Software Support Engineering Manager Jobs in Maine

Polluxa, Inc.

Engineering Manager - aflacni

Belfast, ME · On-site

$125 - $150/hr

Role Context As Engineering Manager, you will lead a team delivering shared services and AI-enabled ... Essential Requirements * 5+ years software engineering experience with at least 2+ years ...

New

Tyler Technologies, Inc.

Cloud Ops Engineer

Yarmouth, ME · On-site

$61.50 - $80/hr

... management. The Software Support Specialist serves as a primary point of contact for clients ... join our dynamic engineering team. This is an exciting opportunity to work on cutting‑edge ...

Michael Holm and Associates

The Engineering Manager leverages company and external resources to provide insightful and ... level Support plant operation meetings Attend vendor meetings and coordinate planning Oversee ...

HDR

Substation Engineering Manager

Portland, ME · On-site

In the role of Substation Engineering Manager, we'll count on you to: * Assist in the ... Implement, monitor and support company policy * Assist in the selection, training, development and ...

HDR

Substation Engineering Manager

Portland, ME · On-site

In the role of Substation Engineering Manager, we'll count on you to: * Assist in the ... Implement, monitor and support company policy * Assist in the selection, training, development and ...

Ion Networking

IT Support Engineer - Level 1

Windham, ME · On-site

$20 - $25/hr

About Us Ion Networking is a fast-growing managed IT service provider dedicated to delivering top ... Your role will focus on troubleshooting, maintaining, and supporting hardware, software, and ...

Ion Networking

IT Support Engineer - Level 1

Windham, ME · On-site

$20 - $25/hr

Training & development About Us Ion Networking is a fast-growing managed IT service provider ... Your role will focus on troubleshooting, maintaining, and supporting hardware, software, and ...

Ion Networking

IT Support Engineer - Level 1

Windham, ME · On-site

$20 - $25/hr

About Us Ion Networking is a fast-growing managed IT service provider dedicated to delivering top ... Your role will focus on troubleshooting, maintaining, and supporting hardware, software, and ...

Stantec

Distribution Engineering Manager

Portland, ME · On-site

Support assigned projects from initiation through engineering, construction support, and closeout ... Demonstrated ability to lead engineering managers and geographically distributed technical teams.

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Software Support Engineering Manager information

What does a software support engineering manager do?

A Software Support Engineering Manager oversees teams that provide technical support and troubleshooting for software products. They manage support engineers, coordinate responses to customer issues, and ensure service level agreements are met. This role often involves collaborating with product and development teams to resolve complex software issues and improve support processes. The manager also helps develop training materials, track key performance metrics, and implement strategies to enhance customer satisfaction.

How does a software support engineering manager typically collaborate with product development and customer support teams?

A Software Support Engineering Manager often serves as a bridge between the product development and customer support teams. They facilitate effective communication by translating customer feedback and technical issues into actionable insights for developers, while also ensuring customer support agents have the technical guidance needed to resolve user issues efficiently. This collaborative approach helps accelerate issue resolution, improve product quality, and enhance customer satisfaction. Regular cross-functional meetings and shared documentation are common tools used to streamline these interactions.

What are the key skills and qualifications needed to thrive as a software support engineering manager, and why are they important?

To thrive as a Software Support Engineering Manager, you need a strong background in software engineering principles, troubleshooting methodologies, and experience managing technical teams, often supported by a degree in computer science or a related field. Familiarity with ticketing systems (such as Jira, Zendesk), monitoring tools, and ITIL or similar service management certifications is common. Exceptional leadership, communication, and conflict resolution skills help you effectively guide teams and manage client relationships. These abilities are vital to ensure efficient issue resolution, maintain high team performance, and deliver excellent customer support experiences.

What cities in Maine are hiring for Software Support Engineering Manager jobs?

Cities in Maine with the most Software Support Engineering Manager job openings:

Infographic showing various Software Support Engineering Manager job openings in Maine as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Engineering Manager - bazaarvoice

Belfast, ME • On-site

Polluxa, Inc.
See more jobs at Polluxa, Inc.external

$125 - $150/hr

Other

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Bazaarvoice is looking for an experienced Engineering Manager to join us in building the future of product discovery.

This is a great opportunity to lead a team that’s building software used by millions of consumers worldwide.

The Engineering Manager will play a significant role as part of a wider leadership team. You will drive team performance through product delivery to meet business needs. You will develop effective teams of skilled professionals, providing direction and coaching on agile working practices. You will build strong relationships with peers and stakeholders across the business. You will provide technical oversight and direction, regularly interfacing with other teams across the organisation.

You’ll also be an integral member of the product development team, working closely with your product management and product design colleagues to develop new features and client experiences.

About You:
  • You’re a passionate technologist with 6+ years of Software Engineering experience and 3+ years as a People Manager/Lead.
  • You’re an excellent leader, communicator, innovative and self‑motivated, with a positive approach to teamwork- Working to shape and encourage those who have the skills to build software solutions within a Product Development practice.
  • You have experience working in an agile software development environment and will seek out opportunities for improvement whilst identifying and managing risk.
  • You have an analytical approach and have experience in evaluating capability needs and the suitability of initiatives against the strategy.
  • You are exceptionally well organised and drive a high standard of output for yourself and your team.
  • You’ll have the ability to challenge effectively and constructively, whilst driving good practice, both personally and with your colleagues, ensuring clear, well‑informed and focused presentation of output to key stakeholders and clients at varying levels.
  • You’re comfortable balancing speed‑to‑market and long‑term engineering decisions.
  • You have a passion for people management, mentorship, and career growth on your team.
  • You’re data‑driven in your decision‑making, willing to take calculated risks and fail fast, and aren’t afraid to raise your hand when you see areas to improve.
  • You have practical experience with AI development and delivery, taking a proactive and innovative approach to driving modern AI capabilities into real‑world software solutions.
  • You have a knack for driving engineering efforts and communicating with cross‑functional teams and key stakeholders.
Responsibilities:
  • Providing coaching, mentorship, and career development.
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