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Software Support Engineering Manager Jobs in Maine

Haley Ward

Civil Engineering Project Manager

Bangor, ME ยท On-site

Support communities in the development of long term investment plans. Provide guidance to client ... Working knowledge of software such as AutoCAD and Civil 3D is required. * Excellent verbal and ...

Ensign-Bickford Industries

Software Engineer

Portland, ME ยท On-site

$90K - $135K/yr

This position will also collaborate with back-end and front-end developers to support integration of QuickScan software with the cloud-based data management system TotalHub. There may be ...

Ensign-Bickford Industries

Software Engineer

Portland, ME ยท On-site

$90K - $135K/yr

This position will also collaborate with back-end and front-end developers to support integration of QuickScan software with the cloud-based data management system TotalHub. There may be ...

EnviroLogix

Software Engineer

Portland, ME ยท On-site

$90K - $135K/yr

This position will also collaborate with back-end and front-end developers to support integration of QuickScan software with the cloud-based data management system TotalHub. There may be ...

ApplyMint

C# Software Engineer

Yarmouth, ME ยท On-site

Utilizes software engineering tools such as configuration management systems, build processes, and ... Serves as a mentor to less experienced software engineers (Software Engineer 1) * Supports working ...

CES, Inc.

MEP Project Engineer/Manager

Bangor, ME ยท On-site

Effective manager of people with the ability to inspire, communicate, support, and mentor. * Strong ability to identify and navigate applicable codes, regulations, standards, and engineering best ...

Garmin Ltd.

Software Engineer - Outdoor

Yarmouth, ME ยท On-site

Utilizes software engineering tools such as configuration management systems, build processes, and debuggers in the software development process * May perform as a technical leader or Lead Software ...

EnviroLogix

Software Engineer

Portland, ME ยท On-site

... and release engineering, including toolchain setup, build outputs and release management โ€ข ... support workflows, data transport, and customer UX โ€ข Participate in formal problem solving and ...

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Software Support Engineering Manager information

What does a software support engineering manager do?

A Software Support Engineering Manager oversees teams that provide technical support and troubleshooting for software products. They manage support engineers, coordinate responses to customer issues, and ensure service level agreements are met. This role often involves collaborating with product and development teams to resolve complex software issues and improve support processes. The manager also helps develop training materials, track key performance metrics, and implement strategies to enhance customer satisfaction.

How does a software support engineering manager typically collaborate with product development and customer support teams?

A Software Support Engineering Manager often serves as a bridge between the product development and customer support teams. They facilitate effective communication by translating customer feedback and technical issues into actionable insights for developers, while also ensuring customer support agents have the technical guidance needed to resolve user issues efficiently. This collaborative approach helps accelerate issue resolution, improve product quality, and enhance customer satisfaction. Regular cross-functional meetings and shared documentation are common tools used to streamline these interactions.

What are the key skills and qualifications needed to thrive as a software support engineering manager, and why are they important?

To thrive as a Software Support Engineering Manager, you need a strong background in software engineering principles, troubleshooting methodologies, and experience managing technical teams, often supported by a degree in computer science or a related field. Familiarity with ticketing systems (such as Jira, Zendesk), monitoring tools, and ITIL or similar service management certifications is common. Exceptional leadership, communication, and conflict resolution skills help you effectively guide teams and manage client relationships. These abilities are vital to ensure efficient issue resolution, maintain high team performance, and deliver excellent customer support experiences.

What cities in Maine are hiring for Software Support Engineering Manager jobs?

Cities in Maine with the most Software Support Engineering Manager job openings:

Infographic showing various Software Support Engineering Manager job openings in Maine as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 23% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Civil Engineering Project Manager

Bangor, ME โ€ข On-site

Haley Ward
Civil Engineering Constructionย โ€ขย 51 - 200 employees
Learn more about Haley Wardexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 6 days ago

Job description

Are you searching for a new opportunity to join a growing 100% employee-owned company that offers professional development opportunities, values an excellent work life balance and giving back to your community? Are you looking to be the next industry leader for a company with a culture that collaborates well together, works hard, and has fun while doing so? If so, check out this opportunity to become an employee-owner of Haley Ward, one of the Best Places to Work in Maine๏ฟฝ & one of the Best Firms to Work For๏ฟฝ in the country! AND, as an added benefit, we will offer you a $4,000 signing bonus!
About Our Company
At Haley Ward, our team of close 300 employee-owners value accountability and collaboration. These values drive us to provide every client with quality service that meets, and often exceeds, their expectations, and is one of the reasons clients routinely return to us for help. Haley Ward's work philosophy is to take advantage of the benefits of collaboration, mentoring, and face-to-face communication in order to optimize our operations and performance for our clients.
Join our team and Haley Ward will provide you:
  • $4,000 signing bonus!!
  • Competitive salary
  • Employee Stock Ownership Plan (ESOP)
  • Competitive Health, Dental, and Vision insurance plans or - Paid monthly stipend if you have health insurance elsewhere!
  • Generous company matched 401(k) plan with a Roth provision
  • Paid Time Off (PTO)
  • Eleven (11) paid holidays, including a creative holiday schedule
  • Life insurance (company paid)
  • Short and long-term disability insurance (company paid)
  • Flexible Spending Account and/or Health Savings Accounts
  • Culture that provides work-life balance, professional development and is community driven
  • And much more

What you can expect to be doing:
Haley Ward is looking for a Project Manager for our Bangor, ME office. The Project Manager will be responsible for planning, organizing, designing, and controlling the activities of projects to best accomplish the successful completion while operating within established schedules, budgets, and Quality Assurance/Quality Control (QA/QC) policy constraints.
The ideal candidate should possess a background in project management and hands-on experience in the planning and design of water and wastewater pipelines, pump stations, and water/wastewater treatment facilities. Experience with municipal roadways, sidewalks and stormwater management would be highly beneficial. Relevant expertise encompasses hydraulic modeling, hydrology modeling programs, storm drainage systems, equipment selection, specification writing, cost estimation, feasibility studies, master planning, construction document development, and proficiency in AutoCAD and Civil 3D. Our projects encompass diverse municipal water and wastewater system designs. Beyond technical proficiency, the candidate should excel in managing project tasks, overseeing project design, permitting, coordinating construction activities, and collaborating seamlessly with fellow team members.
Typical projects will be focused on serving the needs of municipalities with an emphasis on utility work, wastewater collection and treatment, water distribution and treatment, and stormwater management. Collaboration with team members across the organization is essential.
Other responsibilities include:
  • Conducting design concept of professional, economical, and effective sets of plans and specifications.
  • Supervising, coordinating, and reviewing work of engineers, technicians, and designers.
  • Managing projects, overseeing, and delegating tasks, and engaging in design of projects.
  • Preparing agreements including scope, schedule, work plan, fees and monitors financial performance of projects.
  • Participating in career path planning and development, performance plans, mentoring, and resource sharing for supervised team members.
  • Cultivating personal business relationships and seeking opportunities for cross-selling to enhance and expand existing client relationships during and after projects
  • Support communities in the development of long term investment plans. Provide guidance to client communities on sourcing and securing funding of projects.

What you will need to succeed:
  • BS in an Engineering field required, Civil Engineering preferred. Advanced degree in the area of work specialization is desirable.
  • Registration as a Professional Engineer is required.
  • Minimum of 10 years of related industry experience is required, project management experience preferred.
  • Sound mathematical skills are required.
  • Working knowledge of software such as AutoCAD and Civil 3D is required.
  • Excellent verbal and written communication skills are required.
  • Leadership acumen is essential.
  • Valid driver's license & reliable transportation required.

A criminal background check and driving record check will be conducted.
Haley Ward is proud to be an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, marital status, age, national origin, disability or veteran status, or any other federally protected class established by law.
Location: Bangor, ME - Ability to reliably commute or relocate before starting work (Required)
The estimated range for this role is: $93,124 to $120,239. Actual compensation may vary based on factors such as related work experience, location, market conditions, education/training, certifications, credentials, skills, and demonstrated proficiency for the role. Compensation is reviewed at least annually each year. Compensation is also adjusted throughout the year to recognize position advancement, responsibilities and licensure and/or certification.

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