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Software Support Engineering Manager Jobs in Colorado

Teledyne

Software Support Analyst

Englewood, CO · Remote

Follows all quality management procedures for prioritization and recordkeeping. * Works with others ... programming languages. * Excellent verbal and written communication skills. * Ability to prepare ...

Medtronic

Software Engineering Manager

Lafayette, CO · On-site

Monitors and supports the delivery of documentation throughout all phases of research and ... managing the execution of processes, projects and tactics within Software Engineering Nice to Have

Medtronic

Software Engineering Mgr

Lafayette, CO · On-site

This involves building and managing a highly engaged team of engineers to ensure that they are ... support for mobile and web). Primary domain will be developing software application updates for ...

Medtronic

Software Engineering Mgr

Lafayette, CO · On-site

This involves building and managing a highly engaged team of engineers to ensure that they are ... support for mobile and web). Primary domain will be developing software application updates for ...

Medtronic

Software Engineering Mgr

Lafayette, CO · On-site

This involves building and managing a highly engaged team of engineers to ensure that they are ... support for mobile and web). Primary domain will be developing software application updates for ...

Apex Systems

Software Support Specialist

Denver, CO · On-site

The role involves supporting Microsoft 365 environments, managing support tickets, assisting with ... Hardware and software troubleshooting * Strong customer service and communication skills * Ability ...

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Software Support Engineering Manager information

What does a software support engineering manager do?

A Software Support Engineering Manager oversees teams that provide technical support and troubleshooting for software products. They manage support engineers, coordinate responses to customer issues, and ensure service level agreements are met. This role often involves collaborating with product and development teams to resolve complex software issues and improve support processes. The manager also helps develop training materials, track key performance metrics, and implement strategies to enhance customer satisfaction.

How does a software support engineering manager typically collaborate with product development and customer support teams?

A Software Support Engineering Manager often serves as a bridge between the product development and customer support teams. They facilitate effective communication by translating customer feedback and technical issues into actionable insights for developers, while also ensuring customer support agents have the technical guidance needed to resolve user issues efficiently. This collaborative approach helps accelerate issue resolution, improve product quality, and enhance customer satisfaction. Regular cross-functional meetings and shared documentation are common tools used to streamline these interactions.

What are the key skills and qualifications needed to thrive as a software support engineering manager, and why are they important?

To thrive as a Software Support Engineering Manager, you need a strong background in software engineering principles, troubleshooting methodologies, and experience managing technical teams, often supported by a degree in computer science or a related field. Familiarity with ticketing systems (such as Jira, Zendesk), monitoring tools, and ITIL or similar service management certifications is common. Exceptional leadership, communication, and conflict resolution skills help you effectively guide teams and manage client relationships. These abilities are vital to ensure efficient issue resolution, maintain high team performance, and deliver excellent customer support experiences.

What cities in Colorado are hiring for Software Support Engineering Manager jobs?

Cities in Colorado with the most Software Support Engineering Manager job openings:

Infographic showing various Software Support Engineering Manager job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Enterprise Software Support Engineer

Westminster, CO • On-site

Talent Leverage
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Talent Leverageexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 16 days ago

Job description

Enterprise Software Support Engineer

EVS LLC, a Westminster, CO based enterprise SaaS company, is seeking ambitious and talented individuals looking to start or further their career at an energetic and quickly growing company. Our software runs every aspect of customers warehouse operation. The EVS Support Engineering Team is a critical component of our promise to provide exceptional service to our customers.

We are currently hiring an Enterprise Software Support Engineer member to join a growing team supporting an enterprise iOS application powered by the Microsoft Azure Cloud. You will be taking requests from our customers via email or phone and resolving issues independently or working with our developers to resolve issues. You will be using MS SQL to trace complex stored procedures. The three pillars of success for this role are: thorough communication, solid troubleshooting skills, and exemplary customer service.

Outstanding performers will have significant opportunity for career advancement within the organization.

Job Responsibilities:

  • Determining root cause analysis and resolution or requesting escalation when required
  • Working directly with developers to resolve complex problems
  • Communicating clearly with customers and setting expectations throughout the incident resolution life cycle
  • Documenting issues, symptoms, and findings from research through Zoho Desk
  • Creating knowledge base articles for commonly recurring issues
  • Assisting customers create custom reports
  • Testing functionality of new and existing software alongside our QA team
  • Building and fostering long term relationships with our customers
  • Owning incidents reported by customers and making sure problems are resolved within established SLA'

Required Qualifications:

  • Strong verbal and written communication with a customer friendly attitude
  • Understanding of web and mobile applications utilizing backend databases
  • Strong analytical and troubleshooting capabilities for complex problems
  • Demonstrated proficiency with MS SQL including the ability to trace complex stored procedures
  • Proficiency with reporting tools such as Jasper, Microsoft PowerBI and/or Crystal Reports
  • Proficiency in trouble shooting complex technical issues
  • An inquisitive personality and eager to learn new technologies
  • Must be a fast learner and be very detail oriented
  • Excellent time management skills
  • Ability to lead by example

To Really Stand Out:

  • Zoho Desk administration and reporting experience
  • Experience with WMS systems
  • Experience with ERP systems
  • Understanding of general warehousing, inventory, accounting, distribution and manufacturing principals
  • Fluent in Spanish

Physical & Other Requirements:

  • Speak and understand English
  • Excellent interpersonal skills and solid communication
  • Able to multitask, prioritize, and manage time efficiently
  • Self-motivated and self-directed

Work Authorization:

  • United States (required)

Location: Westminster, CO, USA

Benefits Offered: 401k, Unlimited PTO, Medical, Dental, Vision

Employment Type: Full-time

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