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Software Support Engineering Manager Jobs in Colorado

bet365

Software Engineering Manager I

Denver, CO · Hybrid

$110K - $160K/yr

An Engineering Manager, who will help to drive innovation, mentor top talent, and shape the future ... The Sports Platform department is responsible for developing, enhancing and supporting our sports ...

bet365

Software Engineering Manager I

Denver, CO · On-site

$110K - $160K/yr

An Engineering Manager, who will help to drive innovation, mentor top talent, and shape the future ... The Sports Platform department is responsible for developing, enhancing and supporting our sports ...

Bet365

Software Engineering Manager I

Denver, CO · Hybrid

$110K - $160K/yr

An Engineering Manager, who will help to drive innovation, mentor top talent, and shape the future ... The Sports Platform department is responsible for developing, enhancing and supporting our sports ...

EverDriven

Engineering Manager

Greenwood Village, CO · Hybrid

$150K - $195K/yr

Lead, mentor, and inspire a team of high-performing software engineers. * Cultivate a positive and ... supported based on performance and potential. Visit our website and learn more about us at www.

EverDriven

Engineering Manager

Denver, CO · Hybrid

$150K - $195K/yr

Lead, mentor, and inspire a team of high-performing software engineers. * Cultivate a positive and ... supported based on performance and potential. Visit our website and learn more about us at www.

EverDriven

Engineering Manager

Greenwood Village, CO · On-site +1

$150K - $195K/yr

We are seeking a passionate and experienced Engineering Manager to lead a talented team of software engineers in the development and delivery of our cutting-edge SaaS products. As an Engineering ...

EverDriven

Engineering Manager

Greenwood Village, CO · On-site

$150K - $195K/yr

Lead, mentor, and inspire a team of high-performing software engineers. * Cultivate a positive and ... supported based on performance and potential. Visit our website and learn more about us at www.

Bay Systems Consulting Inc.

$125K - $155K/yr

Bachelor's degree in Computer Science, Software Engineering, Electrical Engineering, or related ... Experience supporting NASA or Department of Defense programs

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Software Support Engineering Manager information

What does a software support engineering manager do?

A Software Support Engineering Manager oversees teams that provide technical support and troubleshooting for software products. They manage support engineers, coordinate responses to customer issues, and ensure service level agreements are met. This role often involves collaborating with product and development teams to resolve complex software issues and improve support processes. The manager also helps develop training materials, track key performance metrics, and implement strategies to enhance customer satisfaction.

How does a software support engineering manager typically collaborate with product development and customer support teams?

A Software Support Engineering Manager often serves as a bridge between the product development and customer support teams. They facilitate effective communication by translating customer feedback and technical issues into actionable insights for developers, while also ensuring customer support agents have the technical guidance needed to resolve user issues efficiently. This collaborative approach helps accelerate issue resolution, improve product quality, and enhance customer satisfaction. Regular cross-functional meetings and shared documentation are common tools used to streamline these interactions.

What are the key skills and qualifications needed to thrive as a software support engineering manager, and why are they important?

To thrive as a Software Support Engineering Manager, you need a strong background in software engineering principles, troubleshooting methodologies, and experience managing technical teams, often supported by a degree in computer science or a related field. Familiarity with ticketing systems (such as Jira, Zendesk), monitoring tools, and ITIL or similar service management certifications is common. Exceptional leadership, communication, and conflict resolution skills help you effectively guide teams and manage client relationships. These abilities are vital to ensure efficient issue resolution, maintain high team performance, and deliver excellent customer support experiences.

What cities in Colorado are hiring for Software Support Engineering Manager jobs?

Cities in Colorado with the most Software Support Engineering Manager job openings:

Infographic showing various Software Support Engineering Manager job openings in Colorado as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Engineering Manager, Ground Software

Denver, CO • On-site

True Anomaly
Guided Missile and Space Vehicle Manufacturing • 11 - 50 employees
Learn more about True Anomalyexternal

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 22 days ago

Job description

Space is a warfighting domain. True Anomaly seeks those with the talent and ambition to build the technology that secures it.
OUR MISSION
True Anomaly delivers decisive capabilities for space superiority. We build autonomous spacecraft, advanced payloads, mission software, and space-based interceptors - enabling the U.S. and its Allies to secure the space environment and counter threats from the ultimate high ground.
OUR VALUES
  • Be the offset. We create asymmetric advantages with creativity and ingenuity.
  • What would it take? We challenge assumptions to deliver ambitious results.
  • It's the people. Our team is our competitive advantage and we are better together.

YOUR MISSION
Software is the central nervous system for True Anomaly's engineering and product thesis. Software bridges the gap between military objectives, theoretical astrodynamics and the human and autonomous control of spacecraft and ground systems in time and space. True Anomaly is seeking an exceptional Engineering Manager, Ground Software to lead a team of talented engineers driving the direction and evolution of our distributed, multi-faceted ground software system.
This is a high-impact, strategic leadership role. You'll build and develop a cross-functional team of front-end, back-end, and full-stack engineers, define and drive the technical roadmap for your product area, lead cross-functional initiatives that span engineering, product, and operations, and establish the architectural and operating foundations that will scale our ground platform for years to come. You'll identify strategic technical investments, champion them across the organization, and lead their execution. You won't just ship features; you'll shape the product direction, influence company objectives, and grow the engineers who will build the next generation of our platform. When you see systemic issues affecting reliability, velocity, or quality, you'll diagnose root causes, build consensus around solutions, and drive organizational change to address them.
You do not need to have experience building space ground systems or experience in aerospace. You'll lead high-priority initiatives with strategic importance to the company and a chance to fundamentally impact the outcome of future conflict (and the future of the company), all while enjoying world-class benefits including platinum healthcare, flexible work hours/location, highly competitive compensation and a generous stock options package.
RESPONSIBILITIES
  • Build, lead, and develop a cross-functional squad of front-end, back-end, and full-stack engineers who own a Mosaic product area end-to-end
  • Own the squad's delivery, quality, and team health, running sprint rituals that serve the work and protecting the team's ability to focus
  • Run effective 1:1s, give timely and specific feedback, and grow engineers along both technical and management career paths
  • Stay close enough to the code to earn trust and make informed decisions, contributing directly when the situation calls for it
  • Drive the technical roadmap for your product area, including the recurring judgment of whether a new capability belongs in the product or in the shared Mosaic platform layer
  • Champion strategic technical investments - testing, observability, internal tooling, debt reduction - and make the case for the engineering time they require
  • Partner with the Product Owner as the technical counterpart in defining scope, timelines, and trade-offs
  • Coordinate cross-team work with other Ground Software squads on shared APIs, components, and platform capabilities
  • Manage the squad's relationship with Space Operations, the Simulation team, DevOps, and other stakeholders through structured channels
  • Lead incident response when production issues affect operators, and drive blameless post-mortems that prevent recurrence
  • Help define what a product-aligned squad looks like at Mosaic, establishing patterns that will shape future squads as the organization scales

QUALIFICATIONS
  • 7+ years of software engineering experience, with 4+ years building and leading engineering teams that ship production software
  • Hands-on technical depth in either modern back-end systems (Elixir/OTP, or comparable concurrent/distributed runtimes such as Erlang, Go, or the JVM) or modern front-end systems (React/TypeScript), with enough working knowledge of the other side of the stack to make informed architectural decisions and lead cross-functional work credibly
  • Track record of hiring and developing high-performing engineers in fast-moving environments
  • Demonstrated ability to balance hands-on technical contribution with people leadership
  • Experience leading cross-functional teams or coordinating closely across functional boundaries on shared product outcomes
  • Strong understanding of distributed systems integration patterns (gRPC, REST, WebSockets) and API contract design
  • Experience establishing or evolving engineering processes - sprint operating models, code review standards, testing strategy, incident response
  • Excellent communication skills, with the ability to influence technical and non-technical stakeholders and represent engineering's interests to senior leadership
  • Eligible for DoD Secret or TS/SCI clearance

PREFERRED SKILLS AND EXPERIENCE
  • Bachelor's degree in computer science, aerospace engineering, or a related discipline
  • Direct experience with Elixir/OTP and the Phoenix framework, or with React/TypeScript at scale in production single-page applications
  • Experience leading a team through a structural transition - functional to product-aligned, monolith to services, founding team to scaled organization
  • Background in aerospace, defense, or other domains with mission-critical reliability requirements, classified work environments (SCIF), or operational software where the cost of a bug is measured in operator decisions
  • Experience with real-time data systems, telemetry processing, command and control, or large-scale data visualization (Three.js, WebGL, or similar)
  • Familiarity with cleared work environments and how security and accreditation constraints shape engineering workflows
  • Active U.S. security clearance at any level

COMPENSATION
  • Base Salary: $160,000 to $270,000
  • Equity + Benefits including Health, Dental, Vision, HRA/HSA options, PTO and paid holidays, 401K, Parental Leave

Your actual level and base salary will be determined on a case-by-case basis and may vary based on the following considerations: job-related knowledge and skills, education, location, and experience.
ADDITIONAL REQUIREMENTS
  • Work Location-This is an onsite role, we are seeking candidates based near Denver, CO or Long Beach, CA.
  • Work environment-the work environment; temperature, noise level, inside or outside, or other factors that will affect the person's working conditions while performing the job.
  • Physical demands-the physical demands of the job, including bending, sitting, lifting and driving.

This position will be open until it is successfully filled. To submit your application, please follow the directions below.
#LI-Onsite
To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR) you must be a U.S. citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State.
True Anomaly is committed to equal employment opportunity on any basis protected by applicable state and federal laws. If you have a disability or additional need that requires accommodation, please do not hesitate to let us.

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