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Software Support Engineering Manager Jobs in Pennsylvania

Alstom

Software Engineering Manager

Pittsburgh, PA · On-site

They are seeking a Software Engineering Manager to lead a software team, ensuring high-quality ... Providing support to team project/program execution • Promoting Alstom values to your team • ...

Toyota

Onsite Software Support

King Of Prussia, PA · On-site

Job Overview The Customer Support Analyst (CSA) works primarily with Premier customers to provide a ... Manage all Toyota Automated Logistics Software Solutions tickets from posting to resolution and RCA ...

Alstom

Software Engineering Manager

Pittsburgh, PA · On-site

Software Engineering Manager At Alstom, we understand transport networks and what moves people ... support to team project/program execution Promoting Alstom values to your team Continuously ...

Alstom

Software Engineering Manager

Pittsburgh, PA · On-site

Providing support to team project/program execution * Promoting Alstom values to your team ... Experience or understanding of software engineering processes and project/program execution

Alstom

Software Engineering Manager

Pittsburgh, PA · On-site

Providing support to team project/program execution * Promoting Alstom values to your team ... Experience or understanding of software engineering processes and project/program execution

Alstom

Software Engineering Manager

Pittsburgh, PA · On-site

Providing support to team project/program execution * Promoting Alstom values to your team ... Experience or understanding of software engineering processes and project/program execution

PNC

Software Engineering Manager

Pittsburgh, PA

As a Software Engineering Mgr within our C&IB organization, you will be based in Pittsburgh. Key ... Manages development projects, development teams and application support functions. * Oversees ...

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Software Support Engineering Manager information

What does a software support engineering manager do?

A Software Support Engineering Manager oversees teams that provide technical support and troubleshooting for software products. They manage support engineers, coordinate responses to customer issues, and ensure service level agreements are met. This role often involves collaborating with product and development teams to resolve complex software issues and improve support processes. The manager also helps develop training materials, track key performance metrics, and implement strategies to enhance customer satisfaction.

How does a software support engineering manager typically collaborate with product development and customer support teams?

A Software Support Engineering Manager often serves as a bridge between the product development and customer support teams. They facilitate effective communication by translating customer feedback and technical issues into actionable insights for developers, while also ensuring customer support agents have the technical guidance needed to resolve user issues efficiently. This collaborative approach helps accelerate issue resolution, improve product quality, and enhance customer satisfaction. Regular cross-functional meetings and shared documentation are common tools used to streamline these interactions.

What are the key skills and qualifications needed to thrive as a software support engineering manager, and why are they important?

To thrive as a Software Support Engineering Manager, you need a strong background in software engineering principles, troubleshooting methodologies, and experience managing technical teams, often supported by a degree in computer science or a related field. Familiarity with ticketing systems (such as Jira, Zendesk), monitoring tools, and ITIL or similar service management certifications is common. Exceptional leadership, communication, and conflict resolution skills help you effectively guide teams and manage client relationships. These abilities are vital to ensure efficient issue resolution, maintain high team performance, and deliver excellent customer support experiences.

What cities in Pennsylvania are hiring for Software Support Engineering Manager jobs?

Cities in Pennsylvania with the most Software Support Engineering Manager job openings:

Infographic showing various Software Support Engineering Manager job openings in Pennsylvania as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 20% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Software Support Specialist

Hatfield, PA • On-site

Cemtek Environmental
Manufacturing • 51 - 200 employees
Learn more about Cemtek Environmentalexternal

$30 - $33/hr

Full-time

Re-posted 18 days ago

Job description

Software Support Specialist


Cemtek KVB-Enertec is the leader in the environmental monitoring and compliance industrial space.  We are growing and seeking a Software Support Specialist for our Hatfield, PA team.


Responsibilities:

Come join our team and be part of a technically innovative company that is helping our clients be more environmentally friendly with air emissions! The Software Support Specialist will act as frontline technical support assisting global users with Windows and Browser based software package used for compliance data reporting. This highly customized software will offer you a challenge as you embark on learning all the different features that it has to offer. A process that will extend well over a year, so be prepared to become part of the family and grow.


  • Become familiar with the software applications to guide users through step-by-step solutions.
  • Use analytical and problem-solving skills that will allow you to get information from customers in enough detail to diagnose their issues.
  • Maintain personal integrity to ensure accuracy and confidentiality of customer data.
  • Foster personal relationships with customer base to improve service level.
  • Communicate effectively with customers and be able to answer incoming phone calls and emails.
  • Be focused and organized so that all customer support tickets get handled in a timely manner.
  • Assist with environmental reporting to the EPA and local districts through our DAHS system.
  • Can work well in a group or independently.
  • Organize all information relating to the technical assistance requests and document actions and resolutions for record-keeping requirements as well as for training needs.
  • Able to work emergency cases after-hours, including weekends and holidays to meet business needs on a rotating schedule.


DESIRED:

  • Basic Networking and Microsoft skills including SQL Server needed.
  • Experience with programming/coding logic operations (basic, C++, etc.) a plus.
  • Knowledge of Allen Bradely PLC ladder logic programming a plus
  • Good working knowledge of Excel formulas and templating.
  • Experience working with a support ticket software and customers interaction.
  • Air Emissions reporting and QA experience.
  • Bachelor of Science degree in Software Engineering or Mathematics related field a plus.
  • College grads, upper-level college students, and professionals are encouraged to apply.
  • Familiarity with Energy Power Industry and USEPA and South Coast Air Quality Management District air emissions regulations.


REQUIRED:

  • 18 years or older.
  • Able to pass drug screening as part of the selection process and random drug testing as a possible requirement prior to visiting customer locations
  • Be willing to submit to a background investigation as part of the selection process
  • Unrestricted authorization to work in the United States
  • Able to fulfill the requirements to obtain a Transportation Worker Identity Credential (tsa.gov/twic )