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Software Support Engineer Jobs in Boston, MA (NOW HIRING)

Bracebridge Capital

Junior Support Engineer

Boston, MA · On-site

$80K - $100K/yr

Strong interest in growing into a software engineering role * Experience with support/ticketing tools (Asana, Jira, etc.) and familiarity with debugging tools, logs, or APIs, a plus * Exposure to ...

Engageware

Customer Support Engineer

Burlington, MA · On-site

About the Role As a Customer Support Engineer, you will serve as a key technical resource for ... Troubleshoot and resolve software issues including login/password problems, application navigation ...

InterSystems

Support Engineer II

Boston, MA · On-site

$92K - $116K/yr

As a developer support professional in the WRC: * You manage the solution of complicated problems ... software. We are an equal-opportunity employer and do not discriminate because of race, color ...

Engageware

Customer Support Engineer

Burlington, MA

About the Role As a Customer Support Engineer, you will serve as a key technical resource for ... Troubleshoot and resolve software issues including login/password problems, application navigation ...

InterSystems

Support Engineer III

Boston, MA · On-site

$102K - $127K/yr

As a developer support professional in the WRC: * You manage the solution of complicated problems ... software. We are an equal-opportunity employer and do not discriminate because of race, color ...

Staffingine LLC

IT support engineer

Boston, MA · On-site

Job Title: IT support engineer Job Location: Boston Job Type: Contract * This list is intended to ... desktop software and hardware issues * Must be willing to travel * Top requirements

Analysis Group

Senior Support Engineer

Boston, MA · On-site

The Senior Support Engineer resolves complex technology issues and supports operational improvement ... Responsibilities : • Resolve escalated network, desktop, phone hardware and software issues. • ...

Alegeus

Application Support Engineer I

Boston, MA · Hybrid

$43K - $74K/yr

Application Support Engineer I Join our team at Alegeus, where you'll experience unmatched ... Diagnose and resolve software application, data transfer, and connectivity issues, ensuring smooth ...

Ascensus

Software Engineer

Newton Center, MA

This isn't traditional support-you'll play a hands-on role in shaping how AI is built, used, and experienced across the organization. Video Interview Process: As part of our Software Engineer hiring ...

ASCENSUS

Software Engineer

Newton, MA

This isn't traditional support-you'll play a hands-on role in shaping how AI is built, used, and experienced across the organization. Video Interview Process: As part of our Software Engineer hiring ...

ASCENSUS

Software Engineer

Boston, MA

This isn't traditional support-you'll play a hands-on role in shaping how AI is built, used, and experienced across the organization. Video Interview Process: As part of our Software Engineer hiring ...

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Showing results 1-20

All JobsSoftware Support Engineer JobsSoftware Support Engineer Jobs in Boston, MA

Software Support Engineer information

See Boston, MA salary details

$42.9K

$98.5K

$180.9K

How much do software support engineer jobs pay per year?

As of Jun 14, 2026, the average yearly pay for software support engineer in Boston, MA is $98,496.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,800.00 and $135,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Software Support Engineer, and why are they important?

To thrive as a Software Support Engineer, you need a solid understanding of software troubleshooting, programming fundamentals, and a relevant degree or equivalent experience. Familiarity with ticketing systems like Jira, remote diagnostic tools, and knowledge of operating systems or databases is typically required. Strong communication, problem-solving skills, and patience are crucial soft skills that set top performers apart. These abilities are essential for efficiently resolving technical issues, ensuring customer satisfaction, and maintaining smooth software operations.

What are some common challenges faced by Software Support Engineers, and how can they effectively address them?

Software Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to develop strong problem-solving skills, stay organized with ticketing systems, and maintain clear, empathetic communication. Collaborating closely with development teams and using available documentation can also help resolve issues more efficiently and provide a better support experience.

What are Software Support Engineers?

Software Support Engineers are professionals who assist users and organizations in resolving technical issues related to software applications. They diagnose problems, provide solutions, and may also help with software installation, configuration, and updates. Their role often involves troubleshooting, responding to help desk tickets, and communicating with both end-users and development teams to ensure software runs smoothly. Software Support Engineers are crucial for maintaining customer satisfaction and minimizing downtime.

What engineers make $500,000?

Senior software engineers, especially those in high-demand fields like machine learning, cloud computing, or working at major tech companies, can earn $500,000 or more annually through base salary, bonuses, and stock options. Achieving this level typically requires extensive experience, advanced skills, and often working in competitive markets or leadership roles.

What does a software support engineer do?

A software support engineer provides technical assistance to users and clients by diagnosing and resolving software issues, often through troubleshooting, remote support, or on-site visits. They may also assist with software installation, updates, and documentation, using tools like ticketing systems and diagnostic software to ensure smooth operation and customer satisfaction.

Will AI replace software engineers in 2040?

Software Support Engineers perform tasks that require problem-solving, communication, and understanding of complex systems, which are difficult for AI to fully replicate. While AI tools can automate routine coding and troubleshooting, human oversight and expertise will remain essential for designing, implementing, and maintaining software systems in 2040.

Can I make 200k a year as a software engineer?

Software Support Engineers typically earn less than $200,000 annually, with salaries varying based on experience, location, and company size. Senior roles, specialized skills, and working in high-cost areas or at large tech firms can increase earning potential toward or above that level.

What is the difference between Software Support Engineer vs Technical Support Specialist?

AspectSoftware Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in CS or related field, technical certificationsHigh school diploma or associate degree, technical certifications
Work EnvironmentDevelopers, IT teams, customer supportCustomer service centers, help desks, call centers
Employer & Industry UsageSoftware companies, tech firms, SaaS providersIT service providers, hardware/software vendors
Common Search & Comparison IntentUnderstanding technical roles in software supportCustomer support roles, troubleshooting

The main difference is that Software Support Engineers focus on resolving technical issues related to software products, often involving troubleshooting, debugging, and collaborating with development teams. Technical Support Specialists primarily handle customer inquiries, troubleshooting hardware/software problems, and providing user assistance. Both roles require technical knowledge, but Software Support Engineers typically have a deeper understanding of software development and coding.

What are the most commonly searched types of Software Support Engineer jobs in Boston, MA? The most popular types of Software Support Engineer jobs in Boston, MA are:
What are popular job titles related to Software Support Engineer jobs in Boston, MA? For Software Support Engineer jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Software Support Engineer jobs in Boston, MA look for? The top searched job categories for Software Support Engineer jobs in Boston, MA are:
Software Support Engineer jobs near you
Infographic showing various Software Support Engineer job openings in Boston, MA as of June 2026, with employment types broken down into 2% Locum Tenens, 83% Full Time, 11% Part Time, 2% Temporary, and 2% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $98,496 per year, or $47.4 per hour.
Junior Support Engineer

Junior Support Engineer

Bracebridge Capital

Boston, MA • On-site

$80K - $100K/yr

Other

Posted 9 days ago

Job description

Bracebridge Capital seeks a Junior Support Engineer with strong analytical and problem-solving skills, for our Application Development group.

The Junior Support Engineer will report to the Application Development Manager and will become the expert on all aspects of our fixed income trading and research application suite.

Primary Responsibilities:

  • Support & Triage
    • Monitor and manage incoming support requests across systems
    • Triage issues based on priority, impact, and business needs
    • Document issues, analysis, and resolution steps
  • Data Analysis & Querying (PostgreSQL)
    • Write complex SQL queries to investigate and resolve issues
    • Analyze datasets to identify inconsistencies, anomalies, and gaps
    • Perform data validation, correction, and reconciliation across systems
  • Application Support & Debugging (C#)
    • Read and understand C# code to troubleshoot application issues
    • Assist in debugging backend services and data pipelines
    • Partner with engineers to identify root causes and implement fixes
  • Technical Contribution
    • Gradually contribute to bug fixes and small enhancements in C#
    • Participate in code reviews and learn engineering best practices
    • Build familiarity with system capabilities and data flows
    • Take ownership of smaller technical tasks over time
  • Collaboration
    • Work closely with engineering and business teams
    • Communicate findings and status updates effectively
    • Develop strong understanding of application tools and workflows
  • Process & Continuous Improvement
    • Identify patterns and propose improvements to reduce support volume
    • Contribute to improving data quality and system reliability

Qualifications:

  • B.A. or B.S. in Computer Science, Electrical Engineering, or similar discipline
  • 0-3 years of experience in a support, data, or junior engineering role
  • Strong SQL skills (PostgreSQL preferred) - ability to write complex queries and debug data issues
  • Working knowledge of C# and object-oriented programming concepts
  • Understanding of relational databases and data modeling
  • Strong analytical and problem-solving abilities
  • Ability to work with large datasets and identify inconsistencies
  • Good communication skills and willingness to collaborate
  • Strong interest in growing into a software engineering role
  • Experience with support/ticketing tools (Asana, Jira, etc.) and familiarity with debugging tools, logs, or APIs, a plus
  • Exposure to distributed systems or backend services, preferred

Current anticipated annual base salary range: $80,000 - $100,000

Base salary within the range will be determined by various factors including but not limited to the individual's experience, skills and qualifications

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