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Software Support Engineer Jobs in Boston, MA (NOW HIRING)

Symbotic

Software Support Engineer

Wilmington, MA · On-site

$82K - $113K/yr

What we need We are looking for a proactive Software Support Engineer to join our T3 Deployment team within our Technology, Software & Robotics Engineering organization. Your job will be to help ...

Symbotic

Software Support Engineer

Wilmington, MA

What we need As a Software Support Engineer, you will be a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, andmaintainingcritical automation systems at ...

Symbotic

Software Support Engineer

Wilmington, MA · Hybrid

$82K - $113K/yr

What we need We are looking for a proactive Software Support Engineer to join our T3 Deployment team within our Technology, Software & Robotics Engineering organization. Your job will be to help ...

Symbotic

Software Support Engineer

Wilmington, MA · On-site

What we need As a Software Support Engineer, you will be a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, and maintaining critical automation systems ...

Symbotic

Software Support Engineer

Wilmington, MA · On-site

As a Software Support Engineer, you will be responsible for monitoring, supporting, and maintaining critical automation systems, ensuring their reliability and performance while acting as a liaison ...

Belcan

Support Engineer

North Reading, MA · On-site

$29.78/hr

Support Engineer Location: North Reading, MA Zip Code: 01864 Start Date: Right Away Pay Rate: $29 ... software and related systems. Responsibilities include the timely production of precision ...

Belcan

Support Engineer

North Reading, MA

$29.78/hr

Support Engineer Location: North Reading, MA Zip Code: 01864 Start Date: Right Away Pay Rate: $29 ... software and related systems. Responsibilities include the timely production of precision ...

Amazon

Support Engineer, Alexa

Boston, MA · On-site

Amazon is seeking a Support Engineer to join our Amazon Alexa data team. This role focuses on Large ... of software development, or 2+ years of technical support experience - Experience scripting in ...

Cooley

Product Support Engineer

Boston, MA

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Familiarity with software development practices, including agile/scrum, version control, and CI/CD ...

Cooley LLP

Product Support Engineer

Boston, MA

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Familiarity with software development practices, including agile/scrum, version control, and CI/CD ...

Cooley LLP

Product Support Engineer

Boston, MA

Product Support Engineer Cooley is seeking a Product Support Engineer to join the Product team ... Familiarity with software development practices, including agile/scrum, version control, and CI/CD ...

10Beauty

Technical Support Engineer

Burlington, MA · Remote

We are seeking to hire our first Technical Support Engineer for Level 1 support at 10Beauty. This ... Diagnose and resolve hardware, software, networking, and connectivity issues remotely * Guide ...

Collabera

Support Engineer I

North Reading, MA

$23.81 - $25.81/hr

Title: Support Engineer I Location: North Reading, MA Duration: 12 Months (With Possibility of ... Experience with CAM software (Mastercam, Fusion 360, NX, or HyperMill) for toolpath development ...

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All JobsSoftware Support Engineer JobsSoftware Support Engineer Jobs in Boston, MA

Software Support Engineer information

See Boston, MA salary details

$42.9K

$98.5K

$180.9K

How much do software support engineer jobs pay per year?

As of Jun 14, 2026, the average yearly pay for software support engineer in Boston, MA is $98,496.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,800.00 and $135,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Software Support Engineer, and why are they important?

To thrive as a Software Support Engineer, you need a solid understanding of software troubleshooting, programming fundamentals, and a relevant degree or equivalent experience. Familiarity with ticketing systems like Jira, remote diagnostic tools, and knowledge of operating systems or databases is typically required. Strong communication, problem-solving skills, and patience are crucial soft skills that set top performers apart. These abilities are essential for efficiently resolving technical issues, ensuring customer satisfaction, and maintaining smooth software operations.

What are some common challenges faced by Software Support Engineers, and how can they effectively address them?

Software Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to develop strong problem-solving skills, stay organized with ticketing systems, and maintain clear, empathetic communication. Collaborating closely with development teams and using available documentation can also help resolve issues more efficiently and provide a better support experience.

What are Software Support Engineers?

Software Support Engineers are professionals who assist users and organizations in resolving technical issues related to software applications. They diagnose problems, provide solutions, and may also help with software installation, configuration, and updates. Their role often involves troubleshooting, responding to help desk tickets, and communicating with both end-users and development teams to ensure software runs smoothly. Software Support Engineers are crucial for maintaining customer satisfaction and minimizing downtime.

What engineers make $500,000?

Senior software engineers, especially those in high-demand fields like machine learning, cloud computing, or working at major tech companies, can earn $500,000 or more annually through base salary, bonuses, and stock options. Achieving this level typically requires extensive experience, advanced skills, and often working in competitive markets or leadership roles.

What does a software support engineer do?

A software support engineer provides technical assistance to users and clients by diagnosing and resolving software issues, often through troubleshooting, remote support, or on-site visits. They may also assist with software installation, updates, and documentation, using tools like ticketing systems and diagnostic software to ensure smooth operation and customer satisfaction.

Will AI replace software engineers in 2040?

Software Support Engineers perform tasks that require problem-solving, communication, and understanding of complex systems, which are difficult for AI to fully replicate. While AI tools can automate routine coding and troubleshooting, human oversight and expertise will remain essential for designing, implementing, and maintaining software systems in 2040.

Can I make 200k a year as a software engineer?

Software Support Engineers typically earn less than $200,000 annually, with salaries varying based on experience, location, and company size. Senior roles, specialized skills, and working in high-cost areas or at large tech firms can increase earning potential toward or above that level.

What is the difference between Software Support Engineer vs Technical Support Specialist?

AspectSoftware Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in CS or related field, technical certificationsHigh school diploma or associate degree, technical certifications
Work EnvironmentDevelopers, IT teams, customer supportCustomer service centers, help desks, call centers
Employer & Industry UsageSoftware companies, tech firms, SaaS providersIT service providers, hardware/software vendors
Common Search & Comparison IntentUnderstanding technical roles in software supportCustomer support roles, troubleshooting

The main difference is that Software Support Engineers focus on resolving technical issues related to software products, often involving troubleshooting, debugging, and collaborating with development teams. Technical Support Specialists primarily handle customer inquiries, troubleshooting hardware/software problems, and providing user assistance. Both roles require technical knowledge, but Software Support Engineers typically have a deeper understanding of software development and coding.

What are the most commonly searched types of Software Support Engineer jobs in Boston, MA? The most popular types of Software Support Engineer jobs in Boston, MA are:
What are popular job titles related to Software Support Engineer jobs in Boston, MA? For Software Support Engineer jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Software Support Engineer jobs in Boston, MA look for? The top searched job categories for Software Support Engineer jobs in Boston, MA are:
Software Support Engineer jobs near you
Infographic showing various Software Support Engineer job openings in Boston, MA as of June 2026, with employment types broken down into 2% Locum Tenens, 83% Full Time, 11% Part Time, 2% Temporary, and 2% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $98,496 per year, or $47.4 per hour.
Software Support Engineer

Software Support Engineer

Symbotic

Wilmington, MA • On-site

$82K - $113K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 14 days ago

Job description

Who we are
With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.
What we need
We are looking for a proactive Software Support Engineer to join our T3 Deployment team within our Technology, Software & Robotics Engineering organization. Your job will be to help deploy, troubleshoot, and stabilize the software that runs our automation systems in production - partnering with Engineering, DevOps, QA, and Operations to deliver high-quality, reliable releases.
What we do
The T3 Deployment team is part of Symbotic's Technology, Software & Robotics Engineering organization, which designs, builds, and supports the AI-powered software that orchestrates our fleet of fully autonomous robots. The Deployment team is responsible for releasing, integrating, and stabilizing that software inside live customer distribution centers - bridging Engineering and Operations to take every release from build to a reliable, high-performing go-live.
What you'll do
  • Support cross-functional release readiness and deployment execution with Engineering, DevOps, QA, Operations, and site teams.

  • Assist with supply chain automation improvements through scripting, system integration tasks, and deployment automation.

  • Operate and help maintain CI/CD pipelines, Kubernetes-based deployments, infrastructure automation, and production release activities.

  • Troubleshoot technical issues across applications, integrations, infrastructure, databases, and distributed systems, with guidance from senior engineers.

  • Build and maintain runbooks, scripts, and repeatable processes that reduce manual effort and improve operational reliability.

  • Partner with internal and external stakeholders to support stable delivery, timely issue resolution, and successful customer outcomes.

  • Travel approximately 10-20% to support deployment activities, site readiness, customer environments, and critical release events, including maintenance windows during off-hours as needed.

What you'll need
  • Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field; equivalent work experience may be considered.

  • Minimum of 2 years of software engineering, deployment, or production support experience.

  • Required technical skills: Linux, CI/CD, scripting, APIs, databases, and basic Kubernetes/DevOps familiarity.

  • Preferred technical skills: Docker, SQL, Git, Jenkins, Ansible/AWX, Helm, Kafka, RabbitMQ, Redis, monitoring, and cloud platforms.

  • Exposure to supply chain automation, warehouse automation, logistics systems, robotics, ASRS, WMS, WES, or WCS environments preferred.

  • Core competencies: proactive ownership, technical curiosity, cross-team coordination, communication, documentation, and production urgency.

Our environment
  • Up to 10% of travel may be required. Employees must have a valid driver's license and the ability to drive and/or fly to client and other customer locations.

  • The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.

#LI-PA2
#LI-Hybrid
About Symbotic
Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visit www.symbotic.com.
We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work - for you and the world. That's why we're proud to be an equal opportunity employer.
We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.
The base range for this position in the posted location is $82,000.00 - $113,300.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.

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