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Software Support Engineer Jobs in Boston, MA (NOW HIRING)

Symbotic

Software Support Engineer

Wilmington, MA · Hybrid

$82K - $113K/yr

What we need We are looking for a proactive Software Support Engineer to join our T3 Deployment team within our Technology, Software & Robotics Engineering organization. Your job will be to help ...

Symbotic

Software Support Engineer

Wilmington, MA · On-site

What we need As a Software Support Engineer, you will be a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, andmaintainingcritical automation systems at ...

Symbotic

Software Support Engineer

Wilmington, MA · On-site

$82K - $113K/yr

What we need We are looking for a proactive Software Support Engineer to join our T3 Deployment team within our Technology, Software & Robotics Engineering organization. Your job will be to help ...

Symbotic

Software Support Engineer

Wilmington, MA · On-site

What we need As a Software Support Engineer, you will be a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, and maintaining critical automation systems ...

Symbotic

Software Support Engineer

Andover, MA · On-site

What we need As a Software Support Engineer, you will be a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, andmaintainingcritical automation systems at ...

Symbotic

Software Support Engineer

Andover, MA · On-site

What we need As a Software Support Engineer, you will be a key member of the Network Operations Center (NOC) team, responsible for monitoring, supporting, and maintaining critical automation systems ...

Blitzy

Developer Support Engineer

Cambridge, MA · On-site

$75K - $135K/yr

We're transforming how enterprises build software, turning enterprise requirements into production-ready code with an agentic software development platform that can autonomously execute 80% of the ...

Belcan

Support Engineer

North Reading, MA

$29.78/hr

Support Engineer Location: North Reading, MA Zip Code: 01864 Start Date: Right Away Pay Rate: $29 ... software and related systems. Responsibilities include the timely production of precision ...

Blitzy

Developer Support Engineer

Cambridge, MA · On-site

$152K/yr

Blitzy is a Cambridge, MA based AI software development platform on a mission to revolutionize the software development life cycle. They are seeking a Developer Support Engineer to serve as the ...

Unifirst

Innovation Support Engineer

Wilmington, MA

... electrical, software, and systems engineering · Partnering with production management, plant ... Supporting the design, testing, and implementation of automation solutions that are efficient ...

Unifirst

Innovation Support Engineer

Wilmington, MA · On-site

... electrical, software, and systems engineering · Partnering with production management, plant ... Supporting the design, testing, and implementation of automation solutions that are efficient ...

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All JobsSoftware Support Engineer JobsSoftware Support Engineer Jobs in Boston, MA

Software Support Engineer information

See Boston, MA salary details

$42.9K

$98.5K

$180.9K

How much do software support engineer jobs pay per year?

As of Jul 21, 2026, the average yearly pay for software support engineer in Boston, MA is $98,491.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,800.00 and $135,800.00 per year, depending on experience, location, and employer.

Is it true that AI will replace software engineers?

Software Support Engineers work with complex systems that require problem-solving, communication, and understanding of user needs, which AI cannot fully replicate. While AI tools can automate routine tasks and assist in coding, human oversight and expertise remain essential for designing, debugging, and maintaining software systems.

What are the key skills and qualifications needed to thrive as a Software Support Engineer, and why are they important?

To thrive as a Software Support Engineer, you need a solid understanding of software troubleshooting, programming fundamentals, and a relevant degree or equivalent experience. Familiarity with ticketing systems like Jira, remote diagnostic tools, and knowledge of operating systems or databases is typically required. Strong communication, problem-solving skills, and patience are crucial soft skills that set top performers apart. These abilities are essential for efficiently resolving technical issues, ensuring customer satisfaction, and maintaining smooth software operations.

What are some common challenges faced by Software Support Engineers, and how can they effectively address them?

Software Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to develop strong problem-solving skills, stay organized with ticketing systems, and maintain clear, empathetic communication. Collaborating closely with development teams and using available documentation can also help resolve issues more efficiently and provide a better support experience.

What are Software Support Engineers?

Software Support Engineers are professionals who assist users and organizations in resolving technical issues related to software applications. They diagnose problems, provide solutions, and may also help with software installation, configuration, and updates. Their role often involves troubleshooting, responding to help desk tickets, and communicating with both end-users and development teams to ensure software runs smoothly. Software Support Engineers are crucial for maintaining customer satisfaction and minimizing downtime.

What do software support engineers do?

Software support engineers troubleshoot and resolve technical issues related to software applications, often providing assistance to users or clients. They analyze problems, use diagnostic tools, and communicate solutions, frequently working with ticketing systems and technical documentation to ensure software functions correctly. Strong communication skills and knowledge of relevant programming or scripting languages are often required.

What engineers make $500,000?

Software Support Engineers typically do not earn $500,000 annually; such high salaries are more common in senior or specialized roles like software engineers, data scientists, or engineering managers in top tech companies. Achieving this level often requires extensive experience, advanced skills, and sometimes stock options or bonuses. Compensation varies widely based on industry, location, and company size.

What is the difference between Software Support Engineer vs Technical Support Specialist?

AspectSoftware Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in CS or related field, technical certificationsHigh school diploma or associate degree, technical certifications
Work EnvironmentDevelopers, IT teams, customer supportCustomer service centers, help desks, call centers
Employer & Industry UsageSoftware companies, tech firms, SaaS providersIT service providers, hardware/software vendors
Common Search & Comparison IntentUnderstanding technical roles in software supportCustomer support roles, troubleshooting

The main difference is that Software Support Engineers focus on resolving technical issues related to software products, often involving troubleshooting, debugging, and collaborating with development teams. Technical Support Specialists primarily handle customer inquiries, troubleshooting hardware/software problems, and providing user assistance. Both roles require technical knowledge, but Software Support Engineers typically have a deeper understanding of software development and coding.

What engineers make $300,000 a year?

Senior software engineers, especially those with expertise in high-demand areas like machine learning, cloud computing, or cybersecurity, can earn $300,000 or more annually. Achieving this level often requires extensive experience, advanced skills, and sometimes leadership roles or stock options in tech companies.
What are the most commonly searched types of Software Support Engineer jobs in Boston, MA? The most popular types of Software Support Engineer jobs in Boston, MA are:
What are popular job titles related to Software Support Engineer jobs in Boston, MA? For Software Support Engineer jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Software Support Engineer jobs in Boston, MA look for? The top searched job categories for Software Support Engineer jobs in Boston, MA are:
Software Support Engineer jobs near you
Software Support Engineer

Software Support Engineer

Symbotic

Wilmington, MA • Hybrid

$82K - $113K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Job description

Who we are

With its A.I.-powered robotic technology platform, Symbotic is changing the way consumer goods move through the supply chain. Intelligent software orchestrates advanced robots in a high-density, end-to-end system - reinventing warehouse automation for increased efficiency, speed and flexibility.

What we need

We are looking for a proactive Software Support Engineer to join our T3 Deployment team within our Technology, Software & Robotics Engineering organization. Your job will be to help deploy, troubleshoot, and stabilize the software that runs our automation systems in production - partnering with Engineering, DevOps, QA, and Operations to deliver high-quality, reliable releases.

What we do

The T3 Deployment team is part ofSymbotic'sTechnology, Software & Robotics Engineering organization, which designs, builds, and supports the AI-powered software that orchestrates our fleet of fully autonomous robots. The Deployment teamis responsible forreleasing, integrating, and stabilizing that software inside live customer distribution centers - bridging Engineering and Operations to take every release from build to a reliable, high-performing go-live.

Whatyou'lldo

  • Support cross-functional release readiness and deployment execution with Engineering, DevOps, QA, Operations, and site teams.

  • Assistwith supply chain automation improvements through scripting, system integration tasks, and deployment automation.

  • Operate and helpmaintainCI/CD pipelines, Kubernetes-based deployments, infrastructure automation, and production release activities.

  • Troubleshoot technical issues across applications, integrations, infrastructure, databases, and distributed systems, with guidance from senior engineers.

  • Build andmaintainrunbooks, scripts, and repeatable processes that reduce manual effort and improve operational reliability.

  • Partner with internal and external stakeholders to support stable delivery,timelyissue resolution, and successful customer outcomes.

  • Travelapproximately 10-20% to support deployment activities, site readiness, customer environments, and critical release events, including maintenance windows during off-hours as needed.

Whatyou'llneed

  • Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field; equivalent work experience may be considered.

  • Minimum of 2 years of software engineering, deployment, or production support experience.

  • Required technical skills: Linux, CI/CD, scripting, APIs, databases, and basic Kubernetes/DevOps familiarity.

  • Preferred technical skills: Docker, SQL, Git, Jenkins, Ansible/AWX, Helm, Kafka, RabbitMQ, Redis, monitoring, and cloud platforms.

  • Exposure to supply chain automation, warehouse automation,logisticssystems, robotics, ASRS, WMS, WES, or WCS environments preferred.

  • Core competencies: proactive ownership, technical curiosity, cross-team coordination, communication, documentation, and production urgency.

Our environment

  • Up to10%of travel may berequired. Employees must have a valid driver's license and the ability to drive and/or fly to client and other customer locations.

  • The employeeis responsible forowning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.

#LI-PA2

#LI-Hybrid

About Symbotic

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world's largest retail, wholesale, and food & beverage companies. Applying next-gen technology, high-density storage and machine learning to solve today's complex distribution challenges, Symbotic enables companies to move goods with unmatched speed, agility, accuracy and efficiency. As the backbone of commerce the Symbotic platform transforms the flow of goods and the economics of supply chain for its customers. For more information, visitwww.symbotic.com.

We are a community of innovators, collaborators and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers and community to help guide us as we build a better place to work - for you and the world. That's why we're proud to be an equal opportunity employer.

We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

The base range for this position in the posted location is $82,000.00 - $113,300.00 however, base pay offered may vary depending on job-related knowledge, skills, and experience. The compensation package includes medical, dental, vision, disability, 401K, PTO and/or other benefits.

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