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Software Support Engineer Jobs in Boston, MA (NOW HIRING)

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Senior Robotics Software Engineer

Watertown, MA · On-site

$133K - $175K/yr

Required : • Proficiency programming in a Python-Linux environment • Comfort with programming linters (Flake8, Mypy) • Software support of real-time systems • Visualization of robot data • ...

10Beauty

Technical Support Engineer

Burlington, MA · On-site

$100K - $115K/yr

We are seeking to hire our first Technical Support Engineer for Level 1 support at 10Beauty. This ... Diagnose and resolve hardware, software, networking, and connectivity issues remotely * Guide ...

Analysis Group, Inc.

Senior Support Engineer

Boston, MA · On-site

The Senior Support Engineer resolves complex endpoint, collaboration, identity, and enterprise ... Resolve escalated network, desktop, phone hardware and software issues. * Support and maintain user ...

Roberts Recruiting

Software Engineer

Cambridge, MA

Job Purpose We are seeking a software engineer who is passionate about solving data processing ... The applicant will be responsible for providing software support for our core technology and ...

Analysis Group, Inc.

Senior Support Engineer

Boston, MA · On-site

The Senior Support Engineer resolves complex endpoint, collaboration, identity, and enterprise ... Resolve escalated network, desktop, phone hardware and software issues. * Support and maintain user ...

Analysis Group, Inc.

Senior Support Engineer

Boston, MA · Hybrid

The Senior Support Engineer resolves complex endpoint, collaboration, identity, and enterprise ... Resolve escalated network, desktop, phone hardware and software issues. * Support and maintain user ...

Gamen Group

Help Desk Support Engineer

Boston, MA

As Support Engineer, you will be responsible for first- and second-tier support for clients; regular communication with client and internal teams; software installations; timely problem resolution ...

Keylent Inc

Sr. Software Engineer

Woburn, MA

$75K/yr

Sr. Software Engineer MAHIN-JOB-35441 Woburn, MA, Full Time Role Desktop Support Engineer Location WOBURN, MA (Day 1 onsite ) Project Tenure 1 Yr Salary $75000 MAX Mandate Skills ServiceNow, Windows ...

BioPoint Inc

Application Support Engineer

Wellesley, MA · On-site

BioPoint is currently seeking to hire an Application Support Engineer on a 6 to 12 month temp to ... Familiarity with the software development process * Ability to follow complex sets of instructions ...

BioPoint Inc

Application Support Engineer

Wellesley, MA · On-site

BioPoint is currently seeking to hire an Application Support Engineer on a 6 to 12 month temp to ... Familiarity with the software development process * Ability to follow complex sets of instructions ...

InterSystems

Support Engineer III

Boston, MA

As a developer support professional in the WRC: * You manage the solution of complicated problems ... software. We are an equal-opportunity employer and do not discriminate because of race, color ...

KG Tiger

Application Support Engineer

Natick, MA

It is a leading developer of mathematical computing software, Engineers and scientists worldwide ... The position consists of two central components - Application support and collaborative project ...

InterSystems

Support Engineer II

Boston, MA · On-site

As a developer support professional in the WRC: * You manage the solution of complicated problems ... software. We are an equal-opportunity employer and do not discriminate because of race, color ...

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Showing results 1-20

All JobsSoftware Support Engineer JobsSoftware Support Engineer Jobs in Boston, MA

Software Support Engineer information

See Boston, MA salary details

$42.9K

$98.5K

$180.9K

How much do software support engineer jobs pay per year?

As of Jun 14, 2026, the average yearly pay for software support engineer in Boston, MA is $98,496.00, according to ZipRecruiter salary data. Most workers in this role earn between $60,800.00 and $135,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Software Support Engineer, and why are they important?

To thrive as a Software Support Engineer, you need a solid understanding of software troubleshooting, programming fundamentals, and a relevant degree or equivalent experience. Familiarity with ticketing systems like Jira, remote diagnostic tools, and knowledge of operating systems or databases is typically required. Strong communication, problem-solving skills, and patience are crucial soft skills that set top performers apart. These abilities are essential for efficiently resolving technical issues, ensuring customer satisfaction, and maintaining smooth software operations.

What are some common challenges faced by Software Support Engineers, and how can they effectively address them?

Software Support Engineers often encounter challenges such as troubleshooting complex technical issues under time pressure, managing multiple support tickets simultaneously, and communicating solutions clearly to users with varying technical backgrounds. To address these challenges, it's important to develop strong problem-solving skills, stay organized with ticketing systems, and maintain clear, empathetic communication. Collaborating closely with development teams and using available documentation can also help resolve issues more efficiently and provide a better support experience.

What are Software Support Engineers?

Software Support Engineers are professionals who assist users and organizations in resolving technical issues related to software applications. They diagnose problems, provide solutions, and may also help with software installation, configuration, and updates. Their role often involves troubleshooting, responding to help desk tickets, and communicating with both end-users and development teams to ensure software runs smoothly. Software Support Engineers are crucial for maintaining customer satisfaction and minimizing downtime.

What engineers make $500,000?

Senior software engineers, especially those in high-demand fields like machine learning, cloud computing, or working at major tech companies, can earn $500,000 or more annually through base salary, bonuses, and stock options. Achieving this level typically requires extensive experience, advanced skills, and often working in competitive markets or leadership roles.

What does a software support engineer do?

A software support engineer provides technical assistance to users and clients by diagnosing and resolving software issues, often through troubleshooting, remote support, or on-site visits. They may also assist with software installation, updates, and documentation, using tools like ticketing systems and diagnostic software to ensure smooth operation and customer satisfaction.

Will AI replace software engineers in 2040?

Software Support Engineers perform tasks that require problem-solving, communication, and understanding of complex systems, which are difficult for AI to fully replicate. While AI tools can automate routine coding and troubleshooting, human oversight and expertise will remain essential for designing, implementing, and maintaining software systems in 2040.

Can I make 200k a year as a software engineer?

Software Support Engineers typically earn less than $200,000 annually, with salaries varying based on experience, location, and company size. Senior roles, specialized skills, and working in high-cost areas or at large tech firms can increase earning potential toward or above that level.

What is the difference between Software Support Engineer vs Technical Support Specialist?

AspectSoftware Support EngineerTechnical Support Specialist
Required CredentialsBachelor's in CS or related field, technical certificationsHigh school diploma or associate degree, technical certifications
Work EnvironmentDevelopers, IT teams, customer supportCustomer service centers, help desks, call centers
Employer & Industry UsageSoftware companies, tech firms, SaaS providersIT service providers, hardware/software vendors
Common Search & Comparison IntentUnderstanding technical roles in software supportCustomer support roles, troubleshooting

The main difference is that Software Support Engineers focus on resolving technical issues related to software products, often involving troubleshooting, debugging, and collaborating with development teams. Technical Support Specialists primarily handle customer inquiries, troubleshooting hardware/software problems, and providing user assistance. Both roles require technical knowledge, but Software Support Engineers typically have a deeper understanding of software development and coding.

What are the most commonly searched types of Software Support Engineer jobs in Boston, MA? The most popular types of Software Support Engineer jobs in Boston, MA are:
What are popular job titles related to Software Support Engineer jobs in Boston, MA? For Software Support Engineer jobs in Boston, MA, the most frequently searched job titles are:
What job categories do people searching Software Support Engineer jobs in Boston, MA look for? The top searched job categories for Software Support Engineer jobs in Boston, MA are:
Software Support Engineer jobs near you
Infographic showing various Software Support Engineer job openings in Boston, MA as of June 2026, with employment types broken down into 2% Locum Tenens, 83% Full Time, 11% Part Time, 2% Temporary, and 2% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $98,496 per year, or $47.4 per hour.

Support Engineer

Orion Business Innovations Careers

Sudbury, MA

Other

Posted 13 days ago

Job description

Orion Innovation is a premier, award-winning, global business and technology services firm.  Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity.  We work with a wide range of clients across many industries including financial services, professional services, telecommunications and media, consumer products, automotive, industrial automation, professional sports and entertainment, life sciences, ecommerce, and education.

Summary:

Provide support and enhancements for the administration of benchtop instrumentation applications, PC hardware, and IT administrative tools within a GxP environment. Support would encompass various instrument types such as cellometers, plate readers, and flow cytometers throughout the site which include laboratory and manufacturing areas.

Responsibilities:

  • Coordinate Lead and support administration of quality and laboratory applications including their software development life cycle activities and technical support.
  • Perform PC build and configuration, including connecting to the network, setting up user permissions, folder permissions, and any interface data connections (including data backup)
  • Perform Equipment/Instrument configuration for existing equipment/instrumentation and new equipment/instrumentation. This includes working with vendors and drafting specification documentation.
  • Review and approve validation lifecycle documents as part of CSV activities, supporting the risk assessments, specifications, pre- and post-approval of qualification testing.
  • Interact with ServiceNow to review and approve digital changes.
  • Provide support for Benchtop IT and Lab Systems programs and system maintenance activities.
  • Ensure that Benchtop IT and Lab Systems standard operating procedures (SOPs) and procedural methodologies employed to maintain the validated state are regularly reviewed and updated, as needed.
  • Assist in development of appropriate validation methodologies in collaboration with Operations Management and Quality Assurance for novel projects.

Qualifications:

  • BS degree in life sciences, engineering or computer field or equivalent experience.
  • Minimum of 2+ years of experience working in regulated industries such as Biotech, Pharmaceutical, and Medical Devices familiarity supporting benchtop instruments and applications within a GxP compliant manufacturing or laboratory setting.
  • Demonstrated track record of IT Support in a fast-paced regulated environment supporting benchtop instruments, quality and lab applications
  • Experience in Data Integrity guidance, GxP compliance, Software Development Life Cycle, and Good Documentation Practices (GDocP)
  • Comprehensive knowledge of SOPs, cGMPs and other compliance requirements and regulatory guidelines (FDA, EU) and the know how to work and manage within a regulatory environment.
  • Excellent verbal and written communication skills.
  • The ability to plan and lead small and medium size projects and enhancements.
  • Understanding of network, databases, servers, and PCs.
  • Understanding of administration and usage of Waters NuGenesis, FCS Express, Veeva Document Management System, Infinity, ServiceNow and emerging technology is preferred.
  • Ability to apply lean and OpEx principles.
  • Represent the department before our stakeholders, including quality assurance and project managers.

Orion is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Candidate Privacy Policy

Orion Systems Integrators, LLC and its subsidiaries and its affiliates (collectively, “Orion,” “we” or “us”) are committed to protecting your privacy. This  (“Notice”) explains:

  • What information we collect during our application and recruitment process and why we collect it;
  • How we handle that information; and
  • How to access and update that information.

Your use of Orion services is governed by any applicable terms in this notice and our general .

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