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Software Customer Support Jobs in Texas (NOW HIRING)

Closinglock

Customer Support Representative

Austin, TX · On-site

$15.75 - $21.50/hr

Customer Support Representative We are seeking a driven and enthusiastic Customer Support ... Help customers gain value from our software by understanding their needs and successfully resolving ...

ClosingLock

Customer Support Representative

Austin, TX · On-site

$15.75 - $21.50/hr

Customer Support Representative We are seeking a driven and enthusiastic Customer Support ... Help customers gain value from our software by understanding their needs and successfully resolving ...

CareOne

Customer Support Representative - CS

Houston, TX · On-site

$15.25 - $19.50/hr

Now Hiring - Customer Support Representative - [2040 West Sam Houston Parkway North, Houston Texas ... Utilize remote desktop software along with end user to resolve issues using documented solutions.

The Appraisal Lane

Customer Support Specialist

Austin, TX · On-site

$17.75 - $24/hr

You have knowledge of current tech trends and software development. * You strive to solve issues on ... Supporting our internal personnel with IT and Google G-Suite related issues on both Mac and PC ...

The Appraisal Lane

Customer Support Specialist

Austin, TX · On-site

$17.75 - $24/hr

You have knowledge of current tech trends and software development. * You strive to solve issues on ... Supporting our internal personnel with IT and Google G-Suite related issues on both Mac and PC ...

CareOne

Customer Support Representative - CS

Houston, TX · Remote

$16.25 - $20.75/hr

Now Hiring - Customer Support Representative - [2040 West Sam Houston Parkway North, Houston Texas ... Utilize remote desktop software along with end user to resolve issues using documented solutions.

Plutus Health

Software Implementation

Dallas, TX · On-site

Software customer support for level 1 and level 2 issues * Possess a robust understanding of the software product support ticketing and escalation process. * Including s/w training when users raise ...

Enverus

Customer Support Representative

San Antonio, TX · On-site

$14.50 - $19.75/hr

Provide front - line support for our software applications via phone, email, or virtual screen ... Educate customers to help them gain value from our suite of products. * Build rapport with our ...

Civitas Learning

Customer Support Engineer

Austin, TX · On-site

The Customer Support Engineer provides ETL, data engineering, and product support to customers and ... With our platform, software and services, our customers empower leaders, advisors, faculty ...

Civitas Learning

Customer Support Engineer

Austin, TX · On-site

The Customer Support Engineer provides ETL, data engineering, and product support to customers and ... With our platform, software and services, our customers empower leaders, advisors, faculty ...

Enverus

Customer Support Representative

Austin, TX · On-site

$15.75 - $21.50/hr

Provide front - line support for our software applications via phone, email, or virtual screen ... Educate customers to help them gain value from our suite of products. * Build rapport with our ...

VAST Data

Customer Support Engineer

Dallas, TX · On-site

We are building the enterprise software infrastructure to capture, catalog, refine, enrich, and ... Summary As a Customer Support Engineering team you will be regarded as a VAST Data technical expert ...

ettain group

Customer Support Engineer

Richardson, TX · On-site

... software) and Nexus 1000V to TAC engineers via phone & email consultation to independently ... customer support engineers, sales engineers, consulting engineers, and internal engineering ...

Extend My Team

Be Seen First

Customer Support Specialist (Contract)

Austin, TX · On-site

$35/hr

About the Opportunity We're seeking a customer focused Customer Support Specialist to join a fast ... Comfortable learning new software and adapting to evolving processes.

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Showing results 41-60

All JobsSoftware Customer Support JobsSoftware Customer Support Jobs in Texas

Software Customer Support information

See Texas salary details

$28.4K

$42.2K

$56.8K

How much do software customer support jobs pay per year?

As of Aug 7, 2026, the average yearly pay for software customer support in Texas is $42,214.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,700.00 and $45,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in software customer support, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are the typical daily responsibilities of a software customer support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What is a software customer support?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are popular job titles related to Software Customer Support jobs in Texas? For Software Customer Support jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Software Customer Support jobs in Texas look for? The top searched job categories for Software Customer Support jobs in Texas are:
Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $42,214 per year, or $20.3 per hour.

Customer Support Representative

Closinglock

Austin, TX • On-site

$15.75 - $21.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago

Job description

Customer Support Representative

We are seeking a driven and enthusiastic Customer Support Representative to join our expanding team. In this role, you will provide a consistently great customer experience and serve as a customer advocate. You will play a key role in ensuring customer satisfaction by effectively troubleshooting issues, answering questions, and resolving concerns. This position will report to the Customer Support Team Lead and will play an integral role in developing a new, growing team.

What You'll Do:

  • Provide front-line support by responding to internal and external questions within agreed SLAs.
  • Resolve time-sensitive inquiries related to home closings with empathy and attention to detail
  • Take ownership of customer issues and communicate updates and resolutions.
  • Help customers gain value from our software by understanding their needs and successfully resolving inquiries.
  • Show customers we care by creating a consistent customer experience.
  • Identify solutions for inquiries over phone, email and live chat.
  • Collaborate with development and product to resolve escalated issues.
  • Deliver customer feedback and requests to product.
  • Contribute to internal and external documentation
  • Assist with updating customer documents to include basic HTML and templating (training provided)

What We're Looking For:

  • Minimum 2 years of experience in customer or technical support
  • Excellent written and verbal communication skills
  • Strong interpersonal skills, with the ability to build rapport with customers
  • Excellent problem-solving and analytical skills
  • Ability to prioritize tasks and manage multiple inquiries effectively
  • Experience with ticketing in Salesforce, Intercom, or similar CRM
  • A positive and proactive attitude with a commitment to exceeding customer expectations
  • Comfortable with learning new technologies, like basic html

This is a full-time, in-person position in our Austin, TX office.

Perks & Benefits

  • Competitive salary
  • Equity compensation
  • Medical, dental, vision, and life insurance
  • Unlimited PTO
  • 401(k) match
  • Maternity/paternity leave
  • Fully-subsidized downtown parking
  • Weekly lunch stipend
  • Full access to onsite gym and locker rooms
  • Monthly team get-togethers (Lunches, social events, sports outings, etc)

Closinglock is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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