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Software Customer Support Jobs in Texas (NOW HIRING)

Synapse-ITS

Customer Support Specialist

Greenville, TX

$15 - $20/hr

Perform all core customer support responsibilities including order processing, warranty claims ... Ability to quickly learn and navigate through internal and industry-specific software systems.

Synapse-ITS

Customer Support Specialist

Greenville, TX · On-site

$15 - $20/hr

Perform all core customer support responsibilities including order processing, warranty claims ... Ability to quickly learn and navigate through internal and industry-specific software systems.

Centage

Customer Support Specialist

San Antonio, TX · On-site

$60K - $65K/yr

Our customers rely on us not just for software, but for clear answers, strong support, and people who know how to solve problems the right way. We care how people work together. We want team members ...

Centage

Customer Support Specialist

San Antonio, TX · On-site

$60K - $65K/yr

Our customers rely on us not just for software, but for clear answers, strong support, and people who know how to solve problems the right way. We care how people work together. We want team members ...

Centage

Customer Support Specialist

San Antonio, TX · On-site

$60K - $65K/yr

Our customers rely on us not just for software, but for clear answers, strong support, and people who know how to solve problems the right way. We care how people work together. We want team members ...

HappyHealth

Customer Support Specialist

Austin, TX · On-site

$20/hr

Proficiency in customer support software and relevant CRM systems Preferred Qualifications * Previous employment at a technology start-up company * Experience working with clients in a telehealth ...

Happy Health

Customer Support Specialist

Austin, TX

$20/hr

Proficiency in customer support software and relevant CRM systems Preferred Qualifications * Previous employment at a technology start-up company * Experience working with clients in a telehealth ...

Happy Health

Customer Support Specialist

Austin, TX · On-site

$20/hr

Proficiency in customer support software and relevant CRM systems Preferred Qualifications * Previous employment at a technology start-up company * Experience working with clients in a telehealth ...

DealerBuilt

Customer Support Specialist

Houston, TX · On-site +1

$16.25 - $21.75/hr

We are seeking a Customer Support Specialist to join our dynamic team, providing exceptional ... Proficient with Microsoft Office Suite or related software. * IT knowledge * Bachelor's degree ...

ABB

Customer Support Analyst

Houston, TX · Hybrid

Customer Facing Tool Support - Provide customer escalation support for E-commerce tools and other ... Experience with business applications/software (SAP, Salesforce, MS Office) * You are passionate ...

Abb Holdings Inc

Customer Support Analyst

Houston, TX · On-site

Customer Facing Tool Support - Provide customer escalation support for E-commerce tools and other ... Experience with business applications/software (SAP, Salesforce, MS Office) * You are passionate ...

North Austin

Customer Support Representative

Austin, TX

$16 - $21.75/hr

Comfortable using CRM software and customer support tools. * Ability to manage multiple priorities and maintain professionalism under pressure. * Basic understanding of health, wellness, or fitness ...

Northwest Austin

Customer Support Representative

Austin, TX · On-site

$15.75 - $21.50/hr

Comfortable using CRM software and customer support tools. * Ability to manage multiple priorities and maintain professionalism under pressure. * Basic understanding of health, wellness, or fitness ...

MBR Partners

Customer Support Engineer

Dallas, TX · On-site

$75K - $90K/yr

The Field Installation Software Engineer will work closely with customers, providing technical oversight on custom apps, installation, integration, and launch support for the client's products. You ...

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Showing results 21-40

All JobsSoftware Customer Support JobsSoftware Customer Support Jobs in Texas

Software Customer Support information

See Texas salary details

$28.4K

$42.2K

$56.8K

How much do software customer support jobs pay per year?

As of Aug 11, 2026, the average yearly pay for software customer support in Texas is $42,214.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,700.00 and $45,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in software customer support, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are the typical daily responsibilities of a software customer support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What is a software customer support?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are popular job titles related to Software Customer Support jobs in Texas? For Software Customer Support jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Software Customer Support jobs in Texas look for? The top searched job categories for Software Customer Support jobs in Texas are:
Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $42,214 per year, or $20.3 per hour.

Customer Support Specialist

Synapse-ITS

Greenville, TX

$15 - $20/hr

Full-time

Posted 13 days ago

Job description

Description

Overview


Responsible for efficiently managing customer accounts, processing orders, and ensuring customer satisfaction. This role involves maintaining accurate order records, coordinating with internal departments, addressing customer inquiries, and resolving issues promptly.


Primary Responsibilities 

  •  Serve as the Subject Matter Expert (SME) for one assigned product brand.
  •  Maintain expert knowledge of assigned products, applications, pricing, and processes.
  • Perform all core customer support responsibilities including order processing, warranty claims, customer inquiries, and coordination with internal departments.
  • Provide timely and accurate information to incoming customer requests regarding order status, product knowledge, pricing, availability, and delivery timelines.
  • Collaborate with the Production Department to maintain a consistent workflow by scheduling orders effectively.
  • Train and support colleagues on the assigned brand.
  • Liaise with distributors and partners via phone and email in a professional manner.
  • Resolve and coordinate customer issues related to orders, warranty claims, delivery of products, and specialized shipping information.
  • Collaborate with Engineering, Product Management, Manufacturing, Sales, and Supply Chain on brand-related issues.
  • Create and maintain knowledge base documentation for the assigned brand
  • Process Customer Complaint Record (CCR) entries in ERP to identity recurring customer issues and recommend improvements.
  • Work effectively within a small team while ensuring the highest level of customer service.
  • Perform any other duties as assigned.

The list of duties and responsibilities described above is not intended to be all-inclusive and may be expanded/modified from time to time as required by Synapse ITS' needs.

Requirements

 Knowledge, Skills, and Abilities

  • Strong understanding of business principles and practices to effectively manage customer accounts.
  • Exceptional communication and interpersonal skills.
  • High ethical standards in all interactions and the ability to maintain confidentiality when dealing with sensitive information.
  • Strong analytical and problem-solving skills to address customer inquiries and find effective solutions.
  • Strategic mindset to assess customer needs and identify opportunities for improving customer satisfaction.
  • Familiarity with inventory tools and systems.
  • Proficiency in MS Office (Excel, Word, Outlook) for generating reports, maintaining records, and communicating internally. Ability to quickly learn and navigate through internal and industry-specific software systems.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Ability to learn quickly and work with a high level of accuracy under time pressures while handling high volumes of requests.


Qualifications and Experience

  • Highschool diploma or GED
  • A minimum of 2 years of experience in a customer support or sales role, preferably in a high-tech or manufacturing environment.
  • Familiarity with processing orders through an ERP system.
  • Experience collaborating with other departments, such as Production, Purchasing, Shipping, and Sales, to ensure smooth order flow and meet customer expectations.
  • Proficiency in inventory management software, enterprise resource planning (ERP) systems, and data analysis tools. Proven ability to work independently and show good judgment in decision-making based on process guidelines and customer satisfaction requirements.

The job description may change at the discretion of Synapse ITS.

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