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Software Customer Support Jobs in Texas (NOW HIRING)

Centage

Customer Support Specialist

San Antonio, TX · On-site

$60K - $65K/yr

Our customers rely on us not just for software, but for clear answers, strong support, and people who know how to solve problems the right way. We care how people work together. We want team members ...

Centage

Customer Support Specialist

San Antonio, TX · On-site

$60K - $65K/yr

Our customers rely on us not just for software, but for clear answers, strong support, and people who know how to solve problems the right way. We care how people work together. We want team members ...

Centage

Customer Support Specialist

San Antonio, TX

$60K - $65K/yr

Our customers rely on us not just for software, but for clear answers, strong support, and people who know how to solve problems the right way. We care how people work together. We want team members ...

Happy Health

Customer Support Specialist

Austin, TX

$24/hr

Proficiency in customer support software and relevant CRM systems Preferred Qualifications * Previous employment at a technology start-up company * Experience working with clients in a telehealth ...

Happy Health

Customer Support Specialist

Austin, TX

$24/hr

Proficiency in customer support software and relevant CRM systems Preferred Qualifications * Previous employment at a technology start-up company * Experience working with clients in a telehealth ...

American Gypsum

Customer Support Associate

Dallas, TX · On-site

$16.25 - $22.50/hr

Establish strong relationships with assigned customers, including daily communication, ship ... Manage and research all discrepancies with extensive knowledge of internal software, documents and ...

Happy Health

Customer Support Specialist

Austin, TX · On-site

$20/hr

Proficiency in customer support software and relevant CRM systems Preferred Qualifications * Previous employment at a technology start-up company * Experience working with clients in a telehealth ...

DealerBuilt

Customer Support Specialist

Houston, TX · On-site +1

$16.25 - $21.75/hr

We are seeking a Customer Support Specialist to join our dynamic team, providing exceptional ... Proficient with Microsoft Office Suite or related software. * IT knowledge * Bachelor's degree ...

American Gypsum

Customer Support Associate

Dallas, TX · On-site

$16.25 - $22.50/hr

Establish strong relationships with assigned customers, including daily communication, ship ... Manage and research all discrepancies with extensive knowledge of internal software, documents and ...

Eagle Materials, Inc.

Customer Support Associate

Dallas, TX · On-site

$16.25 - $22.50/hr

Establish strong relationships with assigned customers, including daily communication, ship ... Manage and research all discrepancies with extensive knowledge of internal software, documents and ...

Indeed Flex

Customer Support Associate

Austin, TX · On-site

$40K - $52K/yr

Drive a world-class customer experience by efficiently resolving support tickets and consistently ... software. On occasion, you may be required to work at client locations, which could include ...

North Austin

Customer Support Representative

Austin, TX

$25 - $30/hr

Comfortable using CRM software and customer support tools. * Ability to manage multiple priorities and maintain professionalism under pressure. * Basic understanding of health, wellness, or fitness ...

The Appraisal Lane

Customer Support Specialist

Austin, TX · On-site

$17.75 - $24/hr

You have knowledge of current tech trends and software development. * You strive to solve issues on ... Supporting our internal personnel with IT and Google G-Suite related issues on both Mac and PC ...

The Appraisal Lane

Customer Support Specialist

Austin, TX

$17.75 - $24/hr

You have knowledge of current tech trends and software development. * You strive to solve issues on ... Supporting our internal personnel with IT and Google G-Suite related issues on both Mac and PC ...

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Showing results 21-40

All JobsSoftware Customer Support JobsSoftware Customer Support Jobs in Texas

Software Customer Support information

See Texas salary details

$28.4K

$42.2K

$56.8K

How much do software customer support jobs pay per year?

As of Sep 3, 2026, the average yearly pay for software customer support in Texas is $42,214.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,700.00 and $45,200.00 per year, depending on experience, location, and employer.

What is a software customer support?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are the typical daily responsibilities of a software customer support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What are the key skills and qualifications needed to thrive in software customer support, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are popular job titles related to Software Customer Support jobs in Texas?

For Software Customer Support jobs in Texas, the most frequently searched job titles are:

What job categories do people searching Software Customer Support jobs in Texas look for?

The top searched job categories for Software Customer Support jobs in Texas are:

Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in Texas as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $42,214 per year, or $20.3 per hour.

Customer Support Specialist

Centage

San Antonio, TX • On-site

$60K - $65K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

Job description

Centage helps finance teams plan better, move faster, and make smarter decisions. Our customers rely on us not just for software, but for clear answers, strong support, and people who know how to solve problems the right way.
We care how people work together. We want team members who are helpful, accountable, curious, and easy to work with. We do not hire ego. We hire people who can think clearly, communicate well, and put the customer first.
What it's like to be a Customer Support Specialist at Centage
As a Customer Support Specialist, you will be on the front line of the customer experience. You will help customers resolve product, technical, and data-related issues while building trust in Centage with every interaction.
This is not a script-reading support role. You will investigate issues, ask good questions, validate data, explain concepts clearly, and work across teams to drive resolution. Some requests will be straightforward. Others will require analysis, patience, and coordination with Customer Success, Product, Engineering, and Integration.
The right person for this role is process-driven, technically capable, customer-minded, and comfortable working in a fast-moving SaaS environment.
What you'll do
  • Respond to customer requests through Zendesk and email with professionalism, urgency, and clarity
  • Troubleshoot product, user, and data-related issues, including login problems, system behavior, reporting questions, and data inconsistencies
  • Review customer data and help validate actuals, budgets, and related outputs inside Centage
  • Translate technical and finance-related concepts into clear, usable guidance for customers
  • Reproduce issues, document findings, and escalate complex problems with complete and useful internal notes
  • Partner closely with Customer Success, Product, Engineering, and Integration teams to drive issues to resolution
  • Identify recurring issues and help improve internal processes, documentation, and support workflows
  • Contribute to the Help Center through written articles, process updates, and short instructional content
  • Manage a high volume of requests while maintaining quality, ownership, and follow-through
What success looks like
  • Customers receive timely, accurate, and professional support
  • Issues are investigated thoroughly, not just passed along
  • Escalations are clear, well-documented, and actionable
  • You can move between customer communication, technical troubleshooting, and internal coordination without losing control of the case
  • You help improve the support function, not just your own queue
Why you might like this role
  • You like solving real problems
  • You are comfortable balancing customer service with technical troubleshooting
  • You want a role where you can build product expertise and become a trusted resource
  • You enjoy finding patterns, improving processes, and making things work better
Why we would like you in this role
You may be a strong fit if you are the kind of person who stays calm, gets organized, and works the problem. You communicate clearly, you do not cut corners, and you care about getting the customer to the right outcome. You do not need to know everything on day one, but you do need to be coachable, sharp, and willing to learn fast.
Requirements
Must-Have:
  • Experience in technical support and or implementation support, or a similar customer-facing SaaS technical role
  • Strong written and verbal communication skills
  • Ability to troubleshoot systematically and think critically under pressure
  • Comfort working with software, systems, data, and technical workflows
  • Strong attention to detail and ability to manage multiple open issues at once
  • Process-oriented mindset with strong organization and follow-through
  • Strong working knowledge of Excel and experience reviewing or validating data
  • Ability to simplify complex information for non-technical users
  • Self-motivated and able to work effectively as part of a team
  • Ability to work on-site in San Antonio, Texas
Qualifications
  • Experience with Zendesk or a similar ticketing platform
  • Experience supporting B2B SaaS products
  • Experience with Salesforce, Jira, or similar business systems
  • Exposure to SQL, Python, APIs, reporting tools, or technical data analysis
  • Experience creating help documentation, training content, or customer-facing walkthroughs
  • Familiarity with budgeting, accounting, financial systems, or FP&A workflows

Benefits
Benefits
  • $1,000 education budget
  • Company-paid health, dental, and vision insurance
  • Medical and dependent care flexible spending accounts
  • Company Short Term Disability coverage
  • Company-paid Life and AD&D coverage with the option to purchase additional coverage
  • Open PTO policy + 9 paid public holidays each year
  • 401(k) matching plan
  • Opportunity to work with innovative and progressive technology
  • Start-up environment with a proven playbook
Compensation
Base salary range: $60,000 to $65,000

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