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Software Customer Support Jobs in Oregon (NOW HIRING)

Worldwide TechServices

Dynamic PC Support

Bend, OR · On-site

Provide customer support for designated equipment * Answer client questions in a professional ... Knowledge of relevant software and hardware * Valid Driver's License and reliable transportation ...

Worldwide TechServices

Dynamic PC Support

Medford, OR · On-site

$17/hr

Provide customer support for designated equipment * Answer client questions in a professional ... Knowledge of relevant software and hardware * Valid Driver's License and reliable transportation ...

Worldwide TechServices

Dynamic PC Support

Medford, OR · On-site

Provide customer support for designated equipment * Answer client questions in a professional ... Knowledge of relevant software and hardware * Valid Driver's License and reliable transportation ...

Worldwide TechServices

Dynamic PC Support

Bend, OR · On-site

$17/hr

Provide customer support for designated equipment * Answer client questions in a professional ... Knowledge of relevant software and hardware * Valid Driver's License and reliable transportation ...

NICE

Sr AI-Driven Enterprise Support Engineer

OR · On-site +1

... customer trust, and driving strategic outcomes. This isn't a traditional support engineering role. It's an opportunity to become one of the first members of a team redefining how enterprise software ...

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All JobsSoftware Customer Support JobsSoftware Customer Support Jobs in Oregon

Software Customer Support information

See Oregon salary details

$32.2K

$47.9K

$64.5K

How much do software customer support jobs pay per year?

As of Aug 13, 2026, the average yearly pay for software customer support in Oregon is $47,907.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $51,300.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in software customer support, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are the typical daily responsibilities of a software customer support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What is a software customer support?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are popular job titles related to Software Customer Support jobs in Oregon? For Software Customer Support jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Software Customer Support jobs in Oregon look for? The top searched job categories for Software Customer Support jobs in Oregon are:
What cities in Oregon are hiring for Software Customer Support jobs? Cities in Oregon with the most Software Customer Support job openings:
Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 5% Contract, and 1% Nights. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,907 per year, or $23 per hour.

Customer Service Administrator

Performance Systems Integration LLC

Portland, OR • On-site

$18 - $22/hr

Other

Re-posted 21 days ago

Job description

CUSTOMER SERVICE ADMINISTRATOR
Reports To: Customer Support Supervisor
Department: Customer Service
Direct Reports: None
FLSA Status: Non-exempt
Employment Type: Full Time
Pay Range: $18 - $22 per hour
Position Overview:
Responsible for front-line customer phone support, including answering basic scheduling questions, identifying high-value customers, calming upset customers, and escalating / routing calls as appropriate. Collaborates with managers, scheduling / billing administrators, and other office staff in delivering an excellent customer experience.
Job Responsibilities:
  • Answer all incoming phone calls and route to the appropriate parties.
  • Answer basic customer questions regarding currently scheduled appointments by looking up jobs in the Field Service Management software.
  • Diffuse customer complaints and escalate to the manager when appropriate.
  • Create jobs in our Field Service Management software for non-emergency customer service requests and notify the Scheduling Admin.
  • Escalate emergency and high-value customer calls to managers or Scheduling Admins with a live transfer.
  • Escalate changes to customer information in accordance with established PSI protocols.
  • Assist Scheduling Administrators, Compliance Administration, and other departments as necessary.
  • Some misc. local office duties may apply such as office supply ordering and mail collection.
  • Greet customers and other visitors to the office and assist, if applicable.
  • Other duties may include basic administrative tasks and related special projects as assigned
Qualifications:
Education & Certifications:
  • Minimum of a High School Diploma or GED.
  • Associate or bachelor's degree preferred.
Experience:
  • Minimum of 1 year administrative and/or customer service experience.
  • Knowledge of Fire Alarm, Sprinkler or Suppression systems (or other related industries) preferred, but not required.
  • Advanced computer and software skills, such as Microsoft, CRM, ERP, and work order management systems.
  • Demonstrates excellent customer service and professional etiquette.
Key Competencies:
  • Able to understand various fire protection services we deliver and customer accounts.
  • Excellent interpersonal and customer service skills.
  • Communicates effectively, verbally and in writing.
  • Organizes work and pays attention to details.
  • Demonstrates sound judgement and prioritizes work appropriately.
  • Able to complete tasks in a fast-paced environment.
  • Manages time and work effectively.
  • Keeps composure and a positive attitude, even when under pressure.
  • Meets stated commitments.
Physical Requirements:
  • Long periods of time are spent sitting, being on the phone, and working on the computer. May stand and take short breaks as needed.
Working Conditions:
  • Climate controlled office environment.
  • Moderate noise level.

EEO Statement: Performance Systems Integration provides equal employment opportunities for all persons regardless of race, color, religion, sex, national origin, handicap, disability, ancestry, age, veteran status, marital status, sexual orientation, or any other protected group status as defined by law.

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