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Software Customer Support Jobs in Oregon (NOW HIRING)

Software Support Specialist (SSS) I At A-dec, we do more than create the highest quality products ... Acts as a liaison between product teams and customers to ensure feedback is captured and acted upon.

Software Support Specialist I

Newberg, OR ยท On-site

$50 - $70/hr

Overview Software Support Specialist (SSS) I addresses and troubleshoots complex software problems ... Acts as a liaison between product teams and customers to ensure feedback is captured and acted upon.

Software Support Specialist (SSS) I At A-dec, we do more than create the highest quality products ... Acts as a liaison between product teams and customers to ensure feedback is captured and acted upon.

Software Support Specialist I

Newberg, OR ยท On-site

$55 - $75/hr

## Software Support Specialist IApplyremote type: In-Personlocations: Oregon - Newberg Campustime type ... Acts as a liaison between product teams and customers to ensure feedback is captured and acted upon.

Overview The Software Support Specialist (SSS) I addresses and troubleshoots complex software ... Acts as a liaison between product teams and customers to ensure feedback is captured and acted upon.

Overview The Software Support Specialist (SSS) I addresses and troubleshoots complex software ... Acts as a liaison between product teams and customers to ensure feedback is captured and acted upon.

Technical Support Representative

Lake Oswego, OR ยท On-site

$19.62 - $24.52/hr

Familiarity with customer support software, ticketing systems, and remote support tools Trimble SketchUp SketchUp is one of the most popular 3D modeling and design tools in the world. Today, hundreds ...

New

The group you'll be a part of The Customer Support Business Group focuses on enabling our customers ... software, or networked and wireless systems. Your swift action in responding to situations is ...

Software Engineer - Customer Service Platform

OR ยท On-site +1

$388K - $558K/yr

This platform powers support experiences across Streaming, Games, and Netflix House, complemented by significant investment in GenAI initiatives that will define the future of customer service. About ...

Showing results 41-60

Software Customer Support information

See Oregon salary details

$32.2K

$47.9K

$64.5K

How much do software customer support jobs pay per year?

As of Sep 4, 2026, the average yearly pay for software customer support in Oregon is $47,907.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $51,300.00 per year, depending on experience, location, and employer.

What is a software customer support?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are the typical daily responsibilities of a software customer support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What are the key skills and qualifications needed to thrive in software customer support, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are popular job titles related to Software Customer Support jobs in Oregon?

For Software Customer Support jobs in Oregon, the most frequently searched job titles are:

What cities in Oregon are hiring for Software Customer Support jobs?

Cities in Oregon with the most Software Customer Support job openings:

Infographic showing various Software Customer Support job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $47,907 per year, or $23 per hour.

Embedded Software Engineer - Kernel

Sightline Intelligence

Portland, OR โ€ข On-site

$100K - $120K/yr

Full-time

Posted 8 days ago


Job description

Job Title: Embedded Software Engineer - Kernel

Department: Software Engineering

Reports To: Team Lead Engineer and Director of Software Engineering 

FLSA Status: Exempt, Salary, Full-Time

Travel: No

Shift: Monday – Friday, standard day schedule.

Supervisory Level: None

The Embedded Software Engineer on our Kernel team will collaborate with Software Engineering, Customer Support, and Sales to develop and maintain low-level software. This role works across the Linux kernel, new hardware bring-up, encoder/decoder, networking and software libraries to support new capabilities, software releases, and customer needs.

  • Design, develop, and maintain embedded software in C/C++ for video processing systems.
  • Contribute to software development in some of the following areas:
  • Develop and maintain embedded software solutions using Linux build systems, including Yocto, for various hardware platforms.
  • Optimize and maintain software library support for existing and future platforms and customers.
  • Build, configure and debug Linux kernels across a variety of hardware platforms.
  • Develop Linux drivers for videos, communication, memory, network, and other electrical subsystems. 
  • Manage configuration and release of library to existing and future customers.
  • Collaborate with Customer Support and Sales teams to ensure seamless integration and deployment of customer-requested changes.
  • Work directly with customers to collect requirements and deliver tailored solutions.
  • Rapidly learn new technologies and adapt to evolving hardware/software environments. 
  • Other duties as assigned. 

Qualifications:          

  • Bachelor’s degree in engineering, computer science, or related field.
  • 3+ years of experience in C/C++ development for embedded systems.
  • Strong expertise in building, packaging, and deployment workflows for embedded platforms, such as Nvidia systems. 
  • Understanding cross-compilation and runtime environments for performance-sensitive libraries on embedded platforms.
  • Knowledge of multimedia encoding/decoding, video and image preferred.
  • Familiar with Linux build systems, kernel development, and device driver debugging.
  • Must be authorized to work in the United States on a full-time basis.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

 Apply Expertise in Technology

Complies with policies on acceptable use of technology; Applies knowledge of computer skills to perform the job successfully; Displays the ability to learn new computer skills.

Strategic Thinking

Develops strategies to achieve organizational goals. Understands organizations’ strengths and weaknesses. Analyzes market and competition to identify external threats and opportunities. Adapts strategy to changing conditions.

Planning/Organizing

Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Business Acumen

Ability to connect people with strategies for operational and financial outcomes.

Learn & Research

Demonstrates the understanding of newly presented information and retention for future applications.

Math Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reliability

Good attendance; Balances professional and personal commitments effectively; Delivers work product on time and within the assigned parameters of the task.

Cultural Awareness

Awareness to think and act in intercultural environments appropriately; Respecting the diverse backgrounds of the people around them.

Gives & Receives Feedback

Articulates positive and constructive feedback appropriately; Gives recognition to a job well done; Upholds accountability; Accepts feedback from all employees.

Communication & Collaboration

Works effectively within a team; Shares information and acknowledges others’ efforts; Helps others when workloads are high; Keeps team and supervisor information of tasks.

Analytical

Synthetizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data

Innovation

Generates creative and original ideas of approaches; Seeks to improve performance; Proactive to identify and create new opportunities.

Physical Demands: 

This role requires standing, walking, and sitting for extended periods; communicating in person and by phone; using hands to operate objects or controls; and reaching with hands and arms. Occasional stooping, kneeling, bending, crouching, and lifting up to 25 pounds may be required. Close and distance vision, depth perception, color vision, and focus adjustment are also needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment 

Work is performed primarily at a desk using standard office equipment in a quiet, casual environment that encourages open communication, teamwork, mutual respect, and alignment with the organization’s mission, values, and goals.

This job description may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required to do this job.