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Software Customer Support Jobs in Oregon (NOW HIRING)

Trimble

Application Support Specialist

Lake Oswego, OR · On-site

$19.62 - $24.52/hr

In this role, you will be at the forefront of modernizing customer support by working directly with leading construction software solutions and leveraging next-generation AI tools. You will serve as ...

ClickHouse

Senior Technical Customer Support Engineer

OR · On-site +1

We are seeking a Senior Technical Customer Support Engineer to join our global Support Engineering ... Software Engineer, and/or Systems Engineer * Be present and available according to the scheduling ...

U.S. Bank

Software Support Engineer

Gresham, OR · On-site

Helping the customers and businesses we serve to make better and smarter financial decisions ... Collaborate with Engineering, Infrastructure, Product, and Support teams to resolve software ...

US Bank

Software Support Engineer

Gresham, OR · On-site

Helping the customers and businesses we serve to make better and smarter financial decisions ... Collaborate with Engineering, Infrastructure, Product, and Support teams to resolve software ...

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Showing results 21-40

All JobsSoftware Customer Support JobsSoftware Customer Support Jobs in Oregon

Software Customer Support information

See Oregon salary details

$32.2K

$47.9K

$64.5K

How much do software customer support jobs pay per year?

As of Sep 4, 2026, the average yearly pay for software customer support in Oregon is $47,907.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,800.00 and $51,300.00 per year, depending on experience, location, and employer.

What is a software customer support?

A Software Customer Support job involves assisting customers with technical issues, troubleshooting software problems, and providing guidance on product features. Support representatives communicate via email, chat, or phone to resolve user concerns efficiently. They may also document customer interactions, escalate complex issues to development teams, and contribute to knowledge bases. Strong communication, problem-solving, and technical skills are essential for success in this role.

What are the typical daily responsibilities of a software customer support professional?

As a Software Customer Support professional, your daily responsibilities often include responding to customer inquiries via email, phone, or chat, diagnosing technical problems, and guiding users through solutions. You'll likely work with ticketing systems to track and resolve issues, escalate complex cases to technical teams, and document resolutions for future reference. Collaborating with developers, product managers, and other support staff is common to ensure consistent and accurate customer assistance. This role is dynamic and fast-paced, requiring strong organization and the ability to prioritize multiple customer needs efficiently.

What are the key skills and qualifications needed to thrive in software customer support, and why are they important?

To thrive as a Software Customer Support professional, you need a solid understanding of software products, troubleshooting processes, and customer service principles, often backed by a relevant degree or experience in technology and support roles. Familiarity with ticketing systems, remote desktop tools, and CRM software is typically required, and some positions may prefer certifications in IT support or help desk operations. Exceptional communication, patience, and problem-solving abilities are essential for building positive customer relationships and efficiently addressing user issues. These skills are critical for delivering timely and effective solutions, fostering customer satisfaction, and supporting the overall technology goals of the organization.

What are popular job titles related to Software Customer Support jobs in Oregon?

For Software Customer Support jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Software Customer Support jobs in Oregon look for?

The top searched job categories for Software Customer Support jobs in Oregon are:

What cities in Oregon are hiring for Software Customer Support jobs?

Cities in Oregon with the most Software Customer Support job openings:

Software Customer Support jobs near you
Infographic showing various Software Customer Support job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 24% Part Time, and 4% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $47,907 per year, or $23 per hour.

Senior Manager, Customer Support

Navex Global, Inc.

Lake Oswego, OR • On-site

$125K/yr

Other

Re-posted 12 days ago

Job description

At NAVEX, we're transforming the world-making it safer, more ethical, and ensuring every voice is heard. That's real impact.
Our high-performance culture is driven by our values. We move with speed, passion and purpose - as one team. We are bold in our ideas, accountable in our actions, and committed to doing the right things right.
We are the worldwide leader in integrated risk and compliance management software and services. As a Senior Manager of Customer Support, you will be responsible for the oversight of Customer Support professionals dedicated to providing high quality engagement activities and best-in-class support for our customers post-product implementation. This position reports directly to the Director, Customer Support.
In this role, you will coach, motivate, and manage team members to achieve operational excellence while leveraging NAVEX's award-winning methodologies and processes. You will be responsible for the professional development and growth of team resources and for the delivery of best-in-class Customer Support that drives customer satisfaction and retention while promoting expansion in our customer base and in our annual recurring revenue. This role requires an in depth understanding of NAVEX products and services.
Additionally, you will interact directly with customers on management escalations to mitigate issues and drive resolution; and you will collaborate with cross-functional teams to ensure customer lifecycle management.
You'll thrive in this hybrid role surrounded by an engaged, collaborative team deeply committed to your success. Join us and help shape what's next!
What you'll get:
  • Meaningful Purpose. Your work helps organizations operate with integrity and protect their people-at a scale few companies can match.
  • High-Performance Environment. We move with urgency, set ambitious goals, and expect excellence. You'll be trusted with real ownership and supported to do the best work of your career.
  • Candid, Supportive Culture. We communicate openly, challenge ideas-not people-and value teammates who embrace bold thinking and continuous improvement.
  • Growth That Matters. You can count on authentic feedback, strong accountability, and leaders invested in your success so you can achieve real growth.
  • Rewards for Results. We provide clear, competitive compensation designed to recognize measurable outcomes and real impact.

What you'll do:
  • Coach and develop a team of Customer Support Specialists to achieve key performance metrics
  • Collect and report metrics specific to team's performance
  • Focus on customer satisfaction and retention in alignment with defined metric targets
  • Evaluate and seek to understand the customer satisfaction influencers and ensure teams have the tools, training and processes to deliver a superior customer experience
  • Serve as a point of escalation for customer issues
  • Ensure teams deliver on key metrics
  • Identify and implement enhancements to existing internal processes and procedures
  • Hire, lead, and mentor Support professionals fostering a culture of customer advocacy, accountability, continuous improvement and retention
  • Collaborate closely with Product, Engineering, Customer Success, Implementation, and Sales teams

What you'll bring:
  • 5+ years of experience in customer support, service delivery, or related customer-facing leadership roles
  • 3+ years of experience leading and developing a high-performing team in customer relationship roles in a SaaS or technology environment
  • Strong operational management, process optimization, and analytical skills
  • Demonstrated ability to effectively manage multiple projects simultaneously, including developing objectives, prioritizing responsibilities, delegating tasks, executing deliverables and tracking and measuring projects to successful completion
  • Familiarity with support systems (Salesforce, Gainsight, or similar)
  • The ability to plan, direct and own strategic initiatives with minimal management supervision
  • High level of attention to detail, excellent follow through and reliability
  • Culture Agility. Comfort working in a fast-paced, candid environment that values innovation, healthy debate, and follow-through
  • AI Readiness. Curiosity and willingness to use AI and emerging technologies to elevate your work and deliver smarter outcomes
  • Fuel performance and outcomes. Leverage your job competencies and champion NAVEX's core values

Our side of the deal:
  • We'll be clear, we'll move fast, and we'll invest in your success. You deserve to be supported, challenged, and rewarded for the impact you make-and we commit to doing that every step of the way.
  • The starting pay for this role is $125,000 per annum with a 10% MBO. Discover how you can grow, lead, and make an impact by visiting our career page to learn more. NAVEX is an equal opportunity employer committed to including individuals of all backgrounds, including those with disabilities and veteran status.

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