Milpitas, CA · On-site
$80 - $100/hr
Customer Success & Operations The role: What you will do This is a comprehensive, client-facing ... Perform comprehensive dental billing services, including submitting claims (837D/EDI) to US ...
Milpitas, CA · On-site
$80 - $100/hr
Customer Success & Operations The role: What you will do This is a comprehensive, client-facing ... Perform comprehensive dental billing services, including submitting claims (837D/EDI) to US ...
Tier 2 Software Customer Success Specialist, Tucson, AZ The Tier 2 Software Customer Success ... service. - Second level support for more complex customer requests. - Focus on providing full ...
Tier 2 Software Customer Success Specialist, Tucson, AZ The Tier 2 Software Customer Success ... service. - Second level support for more complex customer requests. - Focus on providing full ...
Tier 2 Software Customer Success Specialist, Tucson, AZ The Tier 2 Software Customer Success ... service. - Second level support for more complex customer requests. - Focus on providing full ...
Tier 2 Software Customer Success Specialist, Tucson, AZ The Tier 2 Software Customer Success ... service. - Second level support for more complex customer requests. - Focus on providing full ...
Tier 1 Software Customer Success Specialist, Tucson, AZ As a Tier 1 Software Customer Success ... You always make amazing customer service your priority. Your attention to detail is impeccable, you ...
Tier 1 Software Customer Success Specialist, Tucson, AZ As a Tier 1 Software Customer Success ... You always make amazing customer service your priority. Your attention to detail is impeccable, you ...
Tier 1 Software Customer Success Specialist, Tucson, AZ As a Tier 1 Software Customer Success ... You always make amazing customer service your priority. Your attention to detail is impeccable, you ...
Tier 1 Software Customer Success Specialist, Tucson, AZ As a Tier 1 Software Customer Success ... You always make amazing customer service your priority. Your attention to detail is impeccable, you ...
Tier 1 Software Customer Success Specialist, Tucson, AZ As a Tier 1 Software Customer Success ... You always make amazing customer service your priority. Your attention to detail is impeccable, you ...
Tier 1 Software Customer Success Specialist, Tucson, AZ As a Tier 1 Software Customer Success ... You always make amazing customer service your priority. Your attention to detail is impeccable, you ...
Miami, FL · On-site
$15.25 - $20.75/hr
Proficiency in using customer service software, CRM systems, and Microsoft Office Suite. * A positive attitude and a team-oriented mindset.
Miami, FL · On-site
$15.25 - $20.75/hr
Proficiency in using customer service software, CRM systems, and Microsoft Office Suite. * A positive attitude and a team-oriented mindset.
Manhattan, NY · On-site
$49K - $62K/yr
Proficient in using customer service software, CRM systems, and basic office software (e.g., MS Office). Join Us: Be a part of our team and help us deliver exceptional service to our valued customers.
Quick apply
Manhattan, NY · On-site
$49K - $62K/yr
Proficient in using customer service software, CRM systems, and basic office software (e.g., MS Office). Join Us: Be a part of our team and help us deliver exceptional service to our valued customers.
Kernersville, NC · On-site
$14.50 - $19.75/hr
Utilize dispatch software and CRM tool (Service Titian) to manage work orders and documentation. Requirements: * High school diploma or equivalent (Associate's or Bachelor's degree is a plus)
Kernersville, NC · On-site
$14.50 - $19.75/hr
Utilize dispatch software and CRM tool (Service Titian) to manage work orders and documentation. Requirements: * High school diploma or equivalent (Associate's or Bachelor's degree is a plus)
Austin, TX · On-site
$20/hr
... customer service software, CRM systems, and Microsoft Office applications. - Basic computer literacy and familiarity with online communication platforms. - Strong attention to detail and ...
Austin, TX · On-site
$20/hr
... customer service software, CRM systems, and Microsoft Office applications. - Basic computer literacy and familiarity with online communication platforms. - Strong attention to detail and ...
Gibsonville, NC · On-site
$11.50 - $15.50/hr
Utilize dispatch software and CRM tool (Service Titian) to manage work orders and documentation. Requirements: * High school diploma or equivalent (Associate's or Bachelor's degree is a plus)
Gibsonville, NC · On-site
$11.50 - $15.50/hr
Utilize dispatch software and CRM tool (Service Titian) to manage work orders and documentation. Requirements: * High school diploma or equivalent (Associate's or Bachelor's degree is a plus)
High Point, NC · On-site
$14.75 - $20/hr
Utilize dispatch software and CRM tool (Service Titian) to manage work orders and documentation. Requirements: * High school diploma or equivalent (Associate's or Bachelor's degree is a plus)
High Point, NC · On-site
$14.75 - $20/hr
Utilize dispatch software and CRM tool (Service Titian) to manage work orders and documentation. Requirements: * High school diploma or equivalent (Associate's or Bachelor's degree is a plus)
Browns Summit, NC · On-site
$14.50 - $19.75/hr
Utilize dispatch software and CRM tool (Service Titian) to manage work orders and documentation. Requirements: * High school diploma or equivalent (Associate's or Bachelor's degree is a plus)
Browns Summit, NC · On-site
$14.50 - $19.75/hr
Utilize dispatch software and CRM tool (Service Titian) to manage work orders and documentation. Requirements: * High school diploma or equivalent (Associate's or Bachelor's degree is a plus)
Whitsett, NC · On-site
$12 - $16.25/hr
Utilize dispatch software and CRM tool (Service Titian) to manage work orders and documentation. Requirements: * High school diploma or equivalent (Associate's or Bachelor's degree is a plus)
Whitsett, NC · On-site
$12 - $16.25/hr
Utilize dispatch software and CRM tool (Service Titian) to manage work orders and documentation. Requirements: * High school diploma or equivalent (Associate's or Bachelor's degree is a plus)
Las Vegas, NV · On-site
$17.25 - $22.50/hr
Answer inbound customer calls, emails, and messages in a professional and timely manner Schedule, confirm, and manage service appointments using scheduling software Coordinate with field technicians ...
Las Vegas, NV · On-site
$17.25 - $22.50/hr
Answer inbound customer calls, emails, and messages in a professional and timely manner Schedule, confirm, and manage service appointments using scheduling software Coordinate with field technicians ...
Gibsonville, NC · On-site
$16 - $22/hr
Utilize dispatch software and CRM tool (Service Titian) to manage work orders and documentation. Requirements: * High school diploma or equivalent (Associate's or Bachelor's degree is a plus)
Quick apply
Gibsonville, NC · On-site
$16 - $22/hr
Utilize dispatch software and CRM tool (Service Titian) to manage work orders and documentation. Requirements: * High school diploma or equivalent (Associate's or Bachelor's degree is a plus)
High Point, NC · On-site
$16 - $22/hr
Utilize dispatch software and CRM tool (Service Titian) to manage work orders and documentation. Requirements: * High school diploma or equivalent (Associate's or Bachelor's degree is a plus)
High Point, NC · On-site
$16 - $22/hr
Utilize dispatch software and CRM tool (Service Titian) to manage work orders and documentation. Requirements: * High school diploma or equivalent (Associate's or Bachelor's degree is a plus)
High Point, NC · On-site
$16 - $22/hr
Utilize dispatch software and CRM tool (Service Titian) to manage work orders and documentation. Requirements: * High school diploma or equivalent (Associate's or Bachelor's degree is a plus)
High Point, NC · On-site
$16 - $22/hr
Utilize dispatch software and CRM tool (Service Titian) to manage work orders and documentation. Requirements: * High school diploma or equivalent (Associate's or Bachelor's degree is a plus)
Whitsett, NC · On-site
$16 - $22/hr
Utilize dispatch software and CRM tool (Service Titian) to manage work orders and documentation. Requirements: * High school diploma or equivalent (Associate's or Bachelor's degree is a plus)
Whitsett, NC · On-site
$16 - $22/hr
Utilize dispatch software and CRM tool (Service Titian) to manage work orders and documentation. Requirements: * High school diploma or equivalent (Associate's or Bachelor's degree is a plus)
Greensboro, NC · On-site
$16 - $22/hr
Utilize dispatch software and CRM tool (Service Titian) to manage work orders and documentation. Requirements: * High school diploma or equivalent (Associate's or Bachelor's degree is a plus)
Greensboro, NC · On-site
$16 - $22/hr
Utilize dispatch software and CRM tool (Service Titian) to manage work orders and documentation. Requirements: * High school diploma or equivalent (Associate's or Bachelor's degree is a plus)
$9.86 - $11.41
2% of jobs
$11.41 - $12.96
4% of jobs
$12.96 - $14.51
11% of jobs
$15.37 is the 25th percentile. Wages below this are outliers.
$14.51 - $16.06
15% of jobs
The median wage is $17.49 / hr.
$16.06 - $17.61
20% of jobs
$17.61 - $19.17
15% of jobs
$20.23 is the 75th percentile. Wages above this are outliers.
$19.17 - $20.72
13% of jobs
$20.72 - $22.27
7% of jobs
$22.27 - $23.82
6% of jobs
$23.82 - $25.37
4% of jobs
$25.37 - $26.92
3% of jobs
$9
$18
$26
| Aspect | Software Customer Service | Software Support Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some roles may prefer certifications in customer service or related fields | Technical certifications or training in specific software or IT support preferred |
| Work Environment | Customer service centers, call centers, or remote support | Help desks, technical support teams, or remote troubleshooting |
| Employer & Industry Usage | Tech companies, SaaS providers, software vendors | IT firms, software companies, tech support departments |
| Common Search & Comparison Intent | Customer interaction, service quality, communication skills | Technical troubleshooting, software knowledge, problem resolution |
While both roles involve assisting users with software issues, Software Customer Service focuses on communication, customer satisfaction, and service quality. In contrast, Software Support Specialists provide technical troubleshooting and in-depth software problem resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.
Cities with the most Software Customer Service job openings:
States with the most job openings for Software Customer Service jobs include:
The top searched job categories for Software Customer Service jobs are:
$80 - $100/hr
Other
Medical, Dental, Vision, Retirement, PTO
Posted 20 days ago
Department: Customer Success & Operations
The role: What you will doThis is a comprehensive, client-facing role combining technical support, client education, and critical revenue cycle management for US dental practices utilizing the iDentalSoft platform.
Key Responsibilities Include:
Client support & training: Serve as the primary point of contact via phone and email to resolve inquiries from dentists and office staff regarding iDentalSoft software usage. Conduct remote training sessions on platform features, including Smart Scheduling and Intuitive Charting.
Revenue Cycle Management (RCM) & Billing: Perform comprehensive dental billing services, including submitting claims (837D/EDI) to US insurance companies. Follow up with carriers and manage customer accounts on the iDentalPay payment gateway.
Technical and IT support: Provide Tier 1 IT Support for common hardware and software integration issues (e.g., installing software, drivers, and configuring devices like network printers and X-ray systems).
Required experience and skillsThe ideal candidate possesses a versatile skill set and a high level of professionalism.
Software and Technology: Foundational knowledge of general office software, including the Microsoft Office suite.
Dental/Healthcare industry: Prior knowledge or experience within the US dental or healthcare/insurance industry is a strong advantage.
Technical aptitude: Experience in IT, Networking, Database (SQL), or operating system environments (Mac/Windows) is a significant plus.
Education: Bachelor’s or Associate’s degree in any field. Degrees in IT, Computer Science, or a related Technology field are highly preferred.
Why join iDentalSoft?We believe in supporting our team the way we support our clients.
iDentalSoft is the #1 cloud-based dental practice management solution. We build intelligent, 100% paperless software that streamlines front office, clinical, and billing workflows for modern dental practices. Our commitment is to empower dental professionals with HIPAA-compliant, enterprise-grade technology.
The iDentalSoft support team is a group of cloud-based experts who handle over 1,000 cases annually. They are dedicated to providing the latest software insights and expert support to the dental community.
Sourced by ZipRecruiter
Software development
11 - 50 Employees
Milpitas, CA, US
2011
