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Software Customer Service Jobs (NOW HIRING)

Shure

Manager, Software Customer Acceleration

Niles, IL · On-site +1

As the Software Customer Acceleration Manager, you will drive customer adoption and market success for ShureCloud and Shure's broader software and services portfolio. You will partner with strategic ...

Shure

Manager, Software Customer Acceleration

Niles, IL · On-site +1

As the Software Customer Acceleration Manager, you will drive customer adoption and market success for ShureCloud and Shure's broader software and services portfolio. You will partner with strategic ...

Shure

Manager, Software Customer Acceleration

Niles, IL · On-site +1

As the Software Customer Acceleration Manager, you will drive customer adoption and market success for ShureCloud and Shure's broader software and services portfolio. You will partner with strategic ...

Shure

Manager, Software Customer Acceleration

Niles, IL · On-site

As the Software Customer Acceleration Manager, you will drive customer adoption and market success for ShureCloud and Shure's broader software and services portfolio. You will partner with strategic ...

Market Value Inc

Customer Service

Manhattan, NY

$49K - $62K/yr

Proficient in using customer service software, CRM systems, and basic office software (e.g., MS Office). Join Us: Be a part of our team and help us deliver exceptional service to our valued customers.

MARKET VALUE INC

Customer Service

Manhattan, NY

$17.75 - $24/hr

Proficient in using customer service software, CRM systems, and basic office software (e.g., MS Office). Join Us: Be a part of our team and help us deliver exceptional service to our valued customers.

Customer Service

Be Seen First

Entry Level Operations Assistant

Troy, MI · On-site

Maintain a customer-focused attitude while managing multiple priorities. Qualifications: * Strong computer and data entry skills, with proficiency in Microsoft Office or similar software. * Excellent ...

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How much do software customer service jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for software customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is Software Customer Service?

Software Customer Service refers to the support provided by companies to help users resolve issues and answer questions related to their software products. This service can include troubleshooting technical problems, guiding users through installation or updates, assisting with account management, and offering training on product features. The goal is to ensure users have a smooth experience and get the most value from the software. Support is often provided through channels like email, live chat, phone, or help centers. Effective software customer service helps build customer trust and loyalty.

What are some common challenges faced by Software Customer Service representatives, and how can they be addressed?

Software Customer Service representatives often encounter challenges such as troubleshooting complex technical issues, managing customer expectations, and communicating effectively with users of varying technical backgrounds. To address these, it's important to stay up-to-date with product knowledge, practice active listening, and develop strong problem-solving skills. Many teams also provide ongoing training and peer support to help representatives handle difficult cases efficiently and maintain high customer satisfaction. Collaboration with technical teams is common, especially when escalating unresolved issues or relaying user feedback for product improvements.

What jobs make $3,000 a month without a degree?

Software customer service roles can pay around $3,000 per month, especially for experienced agents or those working in specialized support environments. These jobs often require strong communication skills, technical knowledge, and familiarity with customer management tools but typically do not require a college degree.

What is the difference between Software Customer Service vs Software Support Specialist?

AspectSoftware Customer ServiceSoftware Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certifications in customer service or related fieldsTechnical certifications or training in specific software or IT support preferred
Work EnvironmentCustomer service centers, call centers, or remote supportHelp desks, technical support teams, or remote troubleshooting
Employer & Industry UsageTech companies, SaaS providers, software vendorsIT firms, software companies, tech support departments
Common Search & Comparison IntentCustomer interaction, service quality, communication skillsTechnical troubleshooting, software knowledge, problem resolution

While both roles involve assisting users with software issues, Software Customer Service focuses on communication, customer satisfaction, and service quality. In contrast, Software Support Specialists provide technical troubleshooting and in-depth software problem resolution. Understanding these differences helps job seekers identify the right career path based on their skills and interests.

What are the key skills and qualifications needed to thrive as a Software Customer Service Representative, and why are they important?

To thrive as a Software Customer Service Representative, you need strong problem-solving abilities, a solid understanding of software products, and usually a background in customer support or IT. Familiarity with CRM systems, ticketing platforms, and remote troubleshooting tools is typically required. Outstanding communication, patience, and active listening are essential soft skills for resolving customer issues effectively. These skills ensure customers receive timely, accurate assistance, leading to higher satisfaction and loyalty.
More about Software Customer Service jobs
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What states have the most Software Customer Service jobs? States with the most job openings for Software Customer Service jobs include:
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Software Customer Service jobs near you

Medical Software Customer Service/Trainer Entry Level

Texas Health Care PLCC

Fort Worth, TX • On-site

$17 - $19/hr

Other

Posted 21 days ago

Job description

Position Summary:
This entry-level customer support role is responsible for assisting patients with login and navigation support, as well as providing general medical software assistance to clinic staff. This role also supports training initiatives and coordinates clinical messaging delivery within the EHR.

Primary Job Duties:

  • Provide phone support to patients and clinic staff
  • Create, review, and manage incoming service tickets
  • Provide orientation training for newly hired staff on medical software
  • Process and manage clinical messages within the EHR system

Minimum Qualifications:

  • 23 years of customer service experience
  • Basic computer proficiency
  • Experience with Microsoft Office and Google Workspace (G-Suite)
  • Ability to work independently with minimal supervision
  • Strong ability to follow instructions and processes
  • Comfortable working in a fast-paced, dynamic environment
  • Highly self-motivated with strong organizational skills
  • Ability to effectively prioritize tasks
  • Strong interpersonal skills with the ability to interact positively with patients and staff
  • Knowledge of and compliance with HIPAA regulations

Ideal Candidate Background:

  • Medical Receptionist experience
  • Lead Front Office and/or Medical Assistant experience
  • Familiarity with NextGen PM and/or EHR (preferred)

Interpersonal Skills & Attributes:

  • Strong attention to detail
  • Collaborative, customer-focused mindset with the ability to create visible value
  • Effective conflict management skills
  • Ability to work both independently and as part of a team
  • Excellent communication and customer-facing skills
Salary Range: $17-19 hourly, Monday through Friday 40 hours.

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